Effective November 1, 2024, there is an earlier arrival time in Johor Bahru*, ensuring faster delivery and enhanced service for import shipments.

Here’s what this means for you:

• Direct Access to Customs: Johor customers can now handle import clearances and disputes directly with customs at Senai International Airport, eliminating the need for a 300+ km journey to Kuala Lumpur International Airport (KLIA).

• Self-Collection Option: For urgent shipments, customers in Johor can now choose self-collection at Senai International Airport for late customs-cleared shipments, instead of waiting for next-day delivery.

*Actual arrival times may vary depending on factors such as operational conditions and transit logistics.

Effective October 30, 2024, FedEx Surround® monitoring and intervention (M&I) suite will be available in Malaysia.

FedEx Surround® M&I suite leverages advanced shipment technologies to monitor shipments in near real-time, and intervene when necessary with 24x7 expert support. With three levels of service - Select, Preferred and Premium, the dashboard tools would provide additional customized visibility and special handling for critical shipments.

Contact your Sales Representative to subscribe to FedEx Surround® M&I suite to unlock next generation of predictive logistic solutions.

Please click here to learn more about FedEx Surround® M&I suite.

Effective October 21, 2024, Air Freight Premier Care is available in Singapore, Thailand, Philippines, Indonesia and Malaysia.

Air Freight Premier Care supports our customers for a one-stop shop shipping experience with below offering provided:

1. Create air waybill on behalf of customers

2. Proactive monitoring & intervention – working hours

3. Proactive monitoring & intervention – 24/7

4. Customized reporting

5. Customized post-sales support

More ancillary services will be available through Air Freight Premier Care in the upcoming months, and we are planning to expand our service to more Asia Pacific markets in 2025. Please stay tuned for updates at fedex.com.

For more information, please click here for support. 

Starting August 27, 2024, FedEx Malaysia will introduce Picture Proof of Delivery (PPOD). Residential customers in Malaysia who choose the ‘no-signature-required’ delivery option will benefit from this additional feature, which allows them to receive a photo showing the exact location where their package was delivered by tracking their packages on the FedEx website or mobile app. PPOD is a complimentary service that does not require enrollment, account creation, or login.

Please note the following exceptions where PPOD does not apply:

• If the package is handed directly to the recipient

• Indirect deliveries (including indirect signature packages) to neighbor

• Indirect signature release with a signed door tag

• Deliveries to lockers, storage units, or FedEx locations

• Deliveries made by U.S. Postal Service (USPS) or other third parties

• Shipments held at location or redirected to hold

• Deliveries requiring a signature

• Commercial deliveries are excluded

If you have any questions or require further clarification regarding this update, please do not hesitate to contact our customer service team. 

Starting August 2024, Federal Express Services (M) Sdn Bhd (FedEx Malaysia) will issue individual e-Invoices/credit notes, which will include a Unique Identifier Number (UIN) and a QR code. These e-Invoices will be sent to customers who have submitted the required mandatory information (‘e-Invoice customers’).

The following billing document formats will be updated effective August 2024:

• FedEx Bill-to-Account

• FedEx/TNT Reimburse on Delivery

• FedEx/TNT Cash Pickup

• TNT Bill-to-Account

For FedEx shipments, during the initial phase of the implementation, FedEx Malaysia will continue to issue invoices/credit notes as per our current practice. The e-Invoices/credit notes will be released once the information is validated by the Inland Revenue Board of Malaysia (IRBM), which is expected by the end of August 2024. Starting September 2024, only e-Invoices/credit notes will be issued to e-Invoice customers.

For TNT shipments, customers will continue to receive invoices/credit notes as per our current practice. e-Invoices/credit notes will be further released to e-Invoice customers once they are validated by the IRBM.

We want to ensure you are aware of these changes. You may view the details of the updated billing document formats here.

To ensure that you receive individual e-Invoices, we encourage you to submit your mandatory information here if you have not already done so. Please note that if the required information is not provided, it will be assumed that you do not require e-Invoices.

If you have any questions or require further clarification regarding this update, please do not hesitate to contact our customer service team. 

U.S. Customs and Border Protection (CBP) has announced that it will begin rejecting any U.S. import shipment data containing vague descriptions effective November 12, 2024. If CBP rejects a vague cargo description, then FedEx may decline the shipment at origin or may hold the shipment at origin until complete data is submitted.

FedEx customers are reminded of the importance of providing precise cargo descriptions when creating their shipments with FedEx to ensure their shipments comply with CBP’s regulations. After the effective date, any shipments identified by CBP as containing vague descriptions will be rejected by CBP and may incur delays.

Precise descriptions accurately describe what the goods are made of and their intended use. Examples include “children’s toys made of plastic” rather than “toys” and “women’s dresses made of 60% cotton 40% polyester” rather than “clothing”.

To learn more about writing a clear commodity description, watch our video here on fedex.com. Additionally, CBP has provided a list of examples to illustrate how to create a precise commodity description, which you can find here.

With this enforcement in place, manual air waybills destined for the United States will experience a 1-day transit extension. To minimize any impact on your shipments, we encourage customers to utilize FedEx online shipping tools to create shipments.

For further information and support related to this enforcement, please contact your sales representative or FedEx customer service team.

Effective 1st January 2023, Malaysia has imposed sales tax on Low-Value Goods (LVG) not exceeding RM500 from abroad sold online by sellers and delivered to consumers in Malaysia. However, sales tax on LVG will only be charged from 1st January 2024.

The sales tax on LVG shall be charged and levied at the rate of 10% on the sales value of LVG, not including transportation & insurance costs and any other tax or duties chargeable and payable on the sales of LVG.

Please refer to our shipping guide for more information.

We have received reports of fraudulent emails claiming to come from BillingOnline@fedex.com. These messages have a vague subject referencing an invoice (e.g. “Your FedEx invoice is ready to be paid now,” “Please pay your outstanding FedEx invoice,” “New FedEx Invoice,” “Your FedEx invoice is ready,” “Pay your FedEx invoice online”).

If you receive a message matching this description do not open the email or enter any personal information. Delete the email immediately.

FedEx does not send unsolicited emails to customers requesting information regarding packages, invoices, account numbers, passwords or personal information.

Go to our FedEx FedEx Trust Center to learn more about protecting yourself online. By following a few simple tips, you can make your online experience safer and more secure.

For more information on other fraudulent emails, you can visit our U.S. website by clicking here.

It has come to our attention that a fraudulent e-mail with unauthorized use of the FedEx name has been circulating to our customers. The e-mail claims that a FedEx shipment could not be delivered and asks the customers to open an attachment, print it out and take it to a FedEx facility to pick up the package.

Customers need to be aware that this is a fraudulent request and that this e-mail attachment contains a virus. If you have received one of these fraudulent e-mails, do not open the attachment, but delete the email immediately.

FedEx does not request payment or personal information in return for goods in transit or in FedEx custody via unsolicited mail or e-mail.

If you have received a fraudulent e-mail that claims to be from FedEx and have experienced resulting financial loss, contact your banking institution immediately through the appropriate channels.

*FedEx is not responsible for any charges or costs incurred as a result of unauthorized or fraudulent activity that abuses the FedEx name, service marks and logos.

Effective immediately, FedEx International Economy® services from China to select markets in Middle East and Africa are discontinued until further notice due to multiple factors.

As an alternative, we recommend customers using FedEx International Priority services2 for shipments from China to these destinations.

Providing excellent customer experience is a top priority for us and we apologize for any inconvenience this may cause.

Listed below are the countries included in the suspension until further notice:

Should you have further enquiries, please contact your Sales Representatives or our Customer Service team.

¹FedEx International Economy® services include FedEx International Economy®, FedEx International Economy® Freight and FedEx International Economy® DirectDistribution.

²FedEx International Priority® services include FedEx International Priority®, FedEx International Priority® Express, FedEx International Priority® Freight, and FedEx International Priority® DirectDistribution. 

FedEx International Priority inbound and outbound service to and from Ukraine has been reinstated covering the majority of Ukrainian postal codes. Pick-up and delivery services will be performed according to local authority instructions, where it is safe and possible.

All Russian and Belarusian FedEx International services continue to be suspended until further notice.

Continue to check this page for updates. For specific shipment status information, please track your shipment at fedex.com.