
Service, Regulatory Updates and Important Notifications
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Service News
Effective June 1, 2025, FedEx Vietnam will transition to a direct serve operating model, reinforcing our commitment to enhance service quality and meet your evolving needs.
As part of this transition and to comply with Vietnamese authorities' requirements, invoices for shipments exported from Vietnam that are billed by FedEx will now include a separate value-added tax (VAT) component alongside the freight charges and other surcharges. VAT will be clearly itemized to ensure transparency.
The transition to direct serve model continues our commitment to customers in delivering excellent service, while also bringing an extended portfolio of international shipping services to better support your business needs.
We are excited about this next step in our journey in Vietnam. If you have any questions about this update, please contact your FedEx representative or reach out to our customer support team.
Please be informed that Fukuoka World Service Center (WSC) will change the pickup cut off time for the congestion and traffic jams on major highways during Golden Week period, the same-day pickup cut off time and drop off pkg at Fukuoka WSC will be temporarily changed.
Details are showing below:
Period |
Pickup on-call cut off time |
Package drop off |
4/28, 4/30, 5/1 and 5/2 |
1 hour earlier than normal time |
13:00 |
* There will be no change in the pickup on-call cut off time for next-day uplift.
Your kind understanding and cooperation would be highly appreciated.
We predict heavy traffic on local roads and highways during Golden Week holiday period. To provide you with prompt pick-up we would like to ask for your cooperation in preparing your packages and making pick-up requests earlier than usual.
Our operating schedule during this period is as follows.
Pick-up and Delivery Schedule |
Customer Service Business Hours |
||
April 26(Sat) |
(*1) Saturday operations |
8:30~17:30 |
Saturday hours |
April 27(Sun) |
Closed |
Closed |
|
April 28(Mon) |
Regular operations |
8:30~18:30 |
Regular hours |
April 29(Tue/Holiday) |
Closed |
Closed |
|
April 30(Wed) |
Regular operations |
8:30~18:30 |
Regular hours |
May 1(Thu) |
Regular operations |
8:30~18:30 |
Regular hours |
May 2(Fri) |
(*2) Regular operations |
8:30~18:30 |
Regular hours |
May 3(Sat/Holiday) |
Closed |
Closed |
|
May 4(Sun) |
Closed |
Closed |
|
May 5(Mon/Holiday) |
Closed |
Closed |
|
May 6(Tue/Holiday) |
Closed |
Closed |
For details about the cut-off time at FedEx drop-off locations, please call our Customer Service. Please also note that World Service Centers are open according to the above “Pick-up and Delivery Schedule.”
(*1) Saturday operations are limited to certain FedEx locations. For more details, please refer to the operating hours at each location.
(*2) Please note that Dangerous Goods and Dry Ice shipment are suspended to pick up on May 2.
We recommend Schedule Pickups Online.
For schedule pickups, we recommend Schedule Pickups Online.
Your kind understanding and cooperation would be highly appreciated.
We would like to inform you that in anticipation of severe traffic congestion on Chuo Highway due to the upcoming road repair work, FedEx will be making a temporary change of cut-off time from May 12 (Mon) to May 30 (Fri), 2025.
During this period, the call-in cut-off time will be brought forward by one hour in locations served by our Fuchu Station and drop-off time for the shipments planned to be loaded on same-day flight will be changed 30 min earlier than usual.
The affected areas include Akishima, Chofu, Fuchu, Hachioji, Hino, Inagi, Kodaira, Koganei, Komae, Kunitachi, Mitaka, Musashino, Tachikawa, Tama, Iruma, Sayama cities and Inadaira of Musashi-murayama city.
This is a temporary measure in response to the anticipated traffic conditions. We appreciate your kind understanding and cooperation.
As part of our continual enhancement commitment, we are pleased to inform you that we will enhance our delivery service for shipments to Koshigaya city, Saitama, effective April 1, 2025.
Shipments arrive in Japan on a flight from Monday through Friday, except holidays, will be customs-cleared and delivered to you on the same day, improving the transit time by one business day* for FedEx International Priority (IP), FedEx International Priority Express (IPE), FedEx International Priority Freight (IPF), FedEx International Economy (IE) and FedEx International Economy Freight (IEF).
* If NO delay of freight and clearance.
Details are showing below:
Area |
Postal code (First 5 digits) |
KOSHIGAYA SHI |
34300, 34308, 34385, 34386 |
If you have any inquiries, please contact customer service.
In anticipation of severe congestion on the Isewangan Expressway due to traffic restrictions during its planned construction work, we will temporarily change the cut-off time in areas served by our Toyokawa station during the period from March 3 to 19, 2025, by moving our regular cut-off time earlier by one hour for:
pickup of shipment by our couriers; and
customer drop-off of shipment at our Toyokawa station to be uplifted on a same-day flight.
The areas subject to temporary cut-of time change are Okazaki, Gamagori, Nukata district (Kota town), Toyokawa, Toyohashi, Shinshiro, Hamamatsu, Kosai, Iwata and Fukuroi (Asaba town only).
We appreciate your kind understanding and cooperation.
Collaborative Shipping Tool, a new digital feature designed to enhance shipping experience, is now available on FedEx Ship ManagerTM.
This tool streamlines shipping process for customers who initiate it for their import shipments, by enabling collaboration with shippers. Customers can share airway bill creation process for their import shipments with shippers, who can then review and edit shipment details and schedule pickup. This feature enhances flexibility and overall efficiency of the import journey and provide hassle-free pickup experience for all parties involved.
Additionally, customers remain in control by deciding which information shippers are permitted to edit and ensuring that sensitive details like shipping rates and account numbers stay secure.
Click here to discover more about Collaborative Shipping Tool.
For additional information and support, please contact FedEx Customer Service Team.
As part of our continual enhancement commitment, we are pleased to inform you of the elimination of ODA for some areas in Australia, effective January 13, 2025.
This enhanced service will make it easier for customers to ship to Australia.
Please see the details of ODA area.
If you have any inquiries, please contact customer service.
In light of recent regulatory developments, the money-back guarantee has been suspended for U.S. inbound shipments with a ship date starting January 29, 2025 for the following FedEx services:
- FedEx International First®
- FedEx International Priority®
- FedEx International Priority® Express
- FedEx International Priority® Freight
- FedEx International Priority Direct Distribution
- FedEx International Priority Direct Distribution Freight
For specific shipment status information, track your shipment at fedex.com. To learn more about the latest shipping regulations and requirements for imports and exports, visit Regulatory News on fedex.com.
Consistent with the provisions of the FedEx Service Guide, shipments delayed due to regulatory changes are not eligible for a refund or credit under the money-back guarantee policy.
As part of our continual enhancement commitment, we are pleased to inform you that we will enhance our delivery service for shipment to Kyoto area, effective February 2025.
Shipments from Asia / Europe / MEISA to the following areas that arrive in Japan on a flight from Monday through Friday, except holidays, will be customs-cleared and delivered to you on the same day, improving the transit time by one business day* for FedEx International Priority (IP), FedEx International Priority Express (IPE),FedEx International Priority Freight (IPF), FedEx International Economy (IE) and FedEx International Economy Freight (IEF).
* If NO delay of freight and clearance.
Details are showing below:
Area |
Postal code (First 5 digits) |
KYOTANABE SHI |
61003 |
SORAKU GUN SEIKA CHO |
61902 |
TSUZUKI GUN IDE CHO |
61003 |
YAWATA SHI |
61308, 61400, 61480, 61481, 61482, 61485 |
KIZUGAWA SHI |
61902 |
If you have any inquiries, please contact customer service.
U.S. Customs and Border Protection (CBP) is rolling out an automated capability to enforce the de minimis threshold, which allows the duty and tax-free entry of shipments with an aggregate value of USD800 or less per person, per day. FedEx customers are reminded that if a recipient’s aggregated imported shipments across all transportation modes or carriers exceed the USD800 de minimis daily threshold, then informal or formal entries may be required—including payment of all applicable duties, taxes, and fees—and may be subject to delays as a result.
While the “per person, per day” de minimis provision is already actively enforced by CBP, we anticipate that automated enforcement of this provision will lead to more consistent and comprehensive treatment by CBP.
To avoid potential clearance delays, FedEx encourages customers to follow these best practices to remain in compliance with CBP guidelines:
Provide precise cargo descriptions when creating shipments with FedEx.
These guidelines include a precise product description, specific monetary value and currency, shipper and recipient details, as well as an HS code (where required). Vague merchandise descriptions violate CBP guidelines and may delay clearance.
To learn more about writing a clear commodity description and HS code, watch our video here.
Ensure you are using FedEx Ship ManagerTM at fedex.com or the most updated version of FedEx shipping software.
If inbound shipments are heading to fulfillment centers:
Follow CBP’s guidance during shipment creation, including listing the consignee name as “[Merchandise Owner Name] c/o [fulfillment center name]”, for example, “Company ABC c/o Amazon Fulfillment Center”.
For further information and support regarding this enforcement, please contact your sales representative or FedEx customer service team.
The following changes will take effect on January 13, 2025, for FedEx international shipments:
All international packages that meet the criteria of Additional Handling Surcharge – Dimension will be subject to an 18kg (40lb) minimum billable weight. Other Additional Handling Surcharge assessment criteria currently used to determine the applicability of these surcharges remain unchanged. Visit our Surcharge and other information webpage for details.
NOTE: If a FedEx package is subject to an Oversize Charge or Additional Handling Surcharge – Packaging, and also meets the criteria for Additional Handling Surcharge – Dimension, the minimum billable weight of 18kg (40lb) will still apply. This means that this condition is applied even if Additional Handling Surcharge – Dimension itself is not charged.
A U.S. Inbound Processing Fee will be assessed on all international shipments imported into the U.S. in connection with the processing of those shipments for customs clearance. Visit our Surcharge and other information webpage for details.
Additional surcharges will be included in the list of fuel-applicable surcharge for all international shipments. Visit our Fuel surcharge webpage for details.
A Duty and Tax Forwarding Fee will apply instead of the Disbursement Fee if the shipper selects a third-party billing option for duties and taxes and duties and taxes are to be paid outside of the shipment’s destination country. Visit our Clearance services and related fees webpage for details.
Effective November 4, 2024, Air Freight Premier Care is available in Japan, Hong Kong, Korea and Taiwan.
Air Freight Premier Care supports our customers for a one-stop shop shipping experience with below offering provided:
Create air waybill on behalf of customers
Proactive monitoring & intervention – working hours
Proactive monitoring & intervention – 24/7
Customized reporting
Customized post-sales support
More ancillary services will be available through Air Freight Premier Care in the upcoming months, and we are planning to expand our service to more Asia Pacific markets in 2025. Please stay tuned for updates at fedex.com.
For more information, please click here for support.
Effective October 30, 2024, FedEx Surround® monitoring and intervention (M&I) suite will be available in Japan.
FedEx Surround® M&I suite leverages advanced shipment technologies to monitor shipments in near real-time, and intervene when necessary with 24x7 expert support. With three levels of service - Select, Preferred and Premium, the dashboard tools would provide additional customized visibility and special handling for critical shipments.
Contact your Sales Representative to subscribe to FedEx Surround® M&I suite to unlock next generation of predictive logistic solutions.
Please click here to learn more about FedEx Surround® M&I suite.
With regard to export shipment, an increase in the number of requests from customers to return the packages and replace related documents after pickup may hinder our ability to provide prompt transportation services.
We appreciate your cooperation in confirming that there are no deficiencies in the packages and related documents before pickup.
If you have any inquiries, please contact customer service.
Please note that in some areas of Japan or depending on the type of shipment, FedEx may use partners for pickup and delivery.
If we are unable to transfer your package by air within Japan, or if there are delays in air or ocean shipping due to weather conditions, it may take longer to transfer your package within Japan. In some cases, packages may not be delivered by the scheduled delivery date shown on our website and shipping tools.
For more details, please contact our customer service.
Effective January 22, 2024, we will add an additional page with your invoice. This concise one pager will showcase detailed information about FedEx billing and invoicing information, such as transportation charges, duties and taxes and related charges, fuel, and other surcharges, and so on. You can easily access any billing information you want through this. The one pager is only applicable on the soft copy of FedEx invoice (PDF).
To get the copy of the One Pager, you can click here.
Shipping Regulatory Update
On April 2, 2025 EDT, President Trump signed executive orders to introduce new tariffs and adjust duty-free de minimis treatments as follows.
Effective April 5, 2025 at 12:01 a.m. EDT, a 10% tariff on products with country of origin from all countries/territories except Canada and Mexico in addition to any existing duties, fees, taxes, etc.
Per the Presidential Memoranda dated April 11, 2025 EDT, “semiconductor” and related products (with specific HTSUS codes listed therein) are exempt from the reciprocal tariffs, effective retroactively from April 5, 2025. The exempted tariffs include 10% on all countries/territories that took effect on April 5, 2025 and the individualized reciprocal tariffs that took effect on April 9, 2025 (which was subsequently suspended from April 10, 2025 for all markets other than China, Hong Kong SAR China, and Macau SAR China). Note that China and Hong Kong SAR China remain to be subject to the Fentanyl-related tariff of 20% that took effect in February/March 2025.
Any reciprocal tariff duties that were collected at or after April 5, 2025, 12:01 a.m. EDT on imports of “semiconductors” and related products shall be refunded in accordance with CBP’s standard procedures for such refunds.
Effective April 9, 2025 at 12:01 a.m. EDT,
individualized tariffs on 57 countries and territories will increase from 10% to the rate in the Reciprocal tariff sheet. We will provide the calculation methods of these additional tariffs as soon as possible.
The reciprocal tariffs applicable to China, Hong Kong SAR China, and Macau SAR China has increased from 34% to 84%.
Effective April 10, 2025 EDT, 12:01 a.m. EDT,
The reciprocal tariffs applicable to China, Hong Kong SAR China, and Macau SAR China has increased from 84% to 125%.
The reciprocal individualized tariffs on products with the country of origin from the rest of the world have been suspended for 90 days until July 9, 2025. 10% tariff which took effect on April 5, 2025 will remain.
Some goods will not be subject to the Reciprocal Tariff. These include:
- articles subject to 50 USC 1702(b) (including, for example, certain donations and certain informational materials);
- steel/aluminum articles and autos/auto parts already subject to Section 232 tariffs;
- copper, pharmaceuticals, semiconductors, and lumber articles;
- all articles that may become subject to future Section 232 tariffs;
- bullion; and
- energy and other certain minerals that are not available in the United States.
Effective May 2 at 12:01 a.m. EDT, Duty-free de minimis treatment will be removed from products with country of origin from China and Hong Kong SAR China imported into the U.S. regardless of the shipment origin, except for those sent through the postal network. We will provide more details and required actions as soon as possible.
De minimis is still permitted for the rest of the world “until notification by the Secretary of Commerce to the President that adequate systems are in place to fully and expeditiously process and collect duty revenue applicable pursuant to this subsection for articles otherwise eligible for de minimis treatment.”
Our recommendations for customers to avoid customs delay
Customers who ship products with country of origin from mainland China and Hong Kong SAR China, Canada and Mexico to the United States regardless of the shipment origins should provide the necessary information below on the air waybill and/or commercial invoice to avoid customs delay:
Strong description of the products customers are shipping on the air waybill:
What is it?
How many are there?
What is it made from?
What is the intended use?
What is the country of manufacture?
10-digit H.T.S. code for proper duties-and-taxes estimations on the air waybill
H.S. codes of the textile and apparel products that need MID code information can be found here.
Customers can use FedEx Global Trade Manager to estimate any duties and taxes applicable to your shipment. User guides here.
Customers who use FedEx API can add Rate API for getting estimate Duties and Taxes. For technical assistance related to FedEx API, please reach out to your local Customer Technology representative or send an email to APAC FedEx API support team at apacfedexapi@fedex.com.
Manufacturer Identification Code (MID) for commercial use shipments as below on the air waybill and commercial invoice is mandatory for:
- Any textile and apparel products regardless of customs value:
For personal use (non-commercial) shipments of textile and apparel products with Customs value less than US$ 250, it is acceptable to report the shipper as the manufacturer if the actual manufacturer’s information is unavailable.
Certain Partner Government Agencies commodities, e.g. FDA-regulated products
Remarks: Specific H.S. code of commodities/items might still require an MID code even if it’s considered not required above. H.S. codes of the textile and apparel products that need MID code information can be found here.
Employer Identification Number (EIN) or Social Security Number (SSN) of the consignee is required for products using formal entry for the clearance process. Missing EIN or SSN of the consignee will lead to shipment being caged by the U.S. customs and returned to the shipper. Customers should input the EIN or SSN of the consignee in the Tax ID field of the FedEx shipping tools.
Incorrect or incomplete information submitted for customs clearance may be subject to service delay.
Since the situation is fluid, please stay tuned for updates at fedex.com.
FAQ 1: What is a Manufacturer Identification Code (MID)?
MID code is one of the required information for import clearance into the U.S. It’s used as an alternative to the full name and address of a manufacturer, shipper or exporter and is always required for U.S. formal customs entries. MID code must be shown on the commercial invoice for import clearance into the U.S.
The MID code is used on paperwork presented to the U.S. Customs and Border Protection (CBP), the U.S. Food and Drug Administration (FDA), the U.S. Department of Agriculture (USDA) and the good's recipient.
H.S. codes of the textile and apparel products that need MID code information can be found here.
FAQ 2: How do I generate a Manufacturer Identification Code (MID code) for U.S. import?
To generate a Manufacturers Identification code (MID code), you need to make sure your manufacturer has provided their full business name and postal address.
Here is the step-by-step guide for generating MID code.
FAQ 3: I have a MID code for my shipments. Where can I insert this information?
Please provide the MID code together with the item in both the air waybill and the commercial invoice.
Here is the step-by-step guide for inputting HS code and MID in different FedEx Automation Tools.
In light of the recent tariff changes that may affect your shipments into the United States, we are committed to ensuring a smooth customs clearance process and supporting you through these changes.
- Effective May 2, 2025, To help ease the impact, we are introducing a lower fee structure for Disbursement Fee and Duty and Tax Forwarding Fee on shipments valued at USD800 or below importing into the United States
Fee
|
Before May 2, 2025
|
From May 2, 2025
|
Disbursement Fee |
$14 or 2% of 2% of duties and taxes and Merchandize Processing Fee (whichever is greater) |
Customs value ≤ $800: $4.50 or 2% of duties and taxes and Merchandize Processing Fee (whichever is greater) Customs value > $800: $14 or 2% of duties and taxes and Merchandize Processing Fee (whichever is greater)
|
Duty and Tax Forwarding Fee |
$27 or 2% of duties and taxes and Merchandize Processing Fee (whichever is greater) |
Customs value ≤ $800: $8.50 or 2% of duties and taxes and Merchandize Processing Fee (whichever is greater) Customs value > $800: $27 or 2% of duties and taxes and Merchandize Processing Fee (whichever is greater)
|
- To facilitate a seamless experience, effective April 25, 2025, when sending FedEx® International Connect Plus (FICP) shipments containing products with country of origin from Mainland China or Hong Kong SAR China to the United States, you must provide accurate 10-digit H.T.S. codes of the items and a valid FedEx account number to settle duties and taxes payment. If the shipper does not provide the required customs information, we will adjust the duty and tax payor to the shipper’s FedEx account.
- Effective April 25, 2025, Air waybill will not be able to be created through selected shipping tools if the required information is not provided as below.
Country of origin |
FedEx services |
Customs value |
Required information |
Mainland China or Hong Kong SAR China
|
FedEx® International Connect Plus (FICP) |
Any value |
FedEx account number for duty and tax payment and 10-digit H.T.S. code |
Rest of the services |
Any value |
10-digit H.T.S. code |
|
Rest of the APAC countries/territories
|
All services including FICP |
≥USD800 |
10-digit H.T.S. code |
FedEx Support Tools
To help you navigate these changes, we offer the following support for you:
- Estimate Duties and Taxes:
- Use FedEx Global Trade Manager at fedex.com to estimate any duties and taxes applicable to your shipment. Please click here to kick start.
- If you use FedEx API to ship with FedEx, you can add Rate API for getting estimate Duties and Taxes. For technical assistance related to FedEx API, please reach out to your local Customer Technology representative or send an email to APAC FedEx API support team at apacfedexapi@fedex.com.
- U.S. Tariff Information Hub: Access our dedicated website for latest updates, tips and tailor solutions to assist you navigate the tariff changes with ease.
FedEx is committed to providing unparalleled support and service to our customers. We are here to assist you with every step of the way as you adapt to these changes. Thank you for choosing FedEx, where your satisfaction is our top priority.
Since the situation is fluid, please stay tuned for updates at fedex.com.
Effective today, tariffs on steel and aluminum imports to the United States are modified.
Steel: Tariffs imposed on steel imports will be restored to 25% for all countries.
Aluminum: Tariffs imposed on aluminum imports will increase from 10% to 25% for all countries, except Russia (which is 200%).
The proclamations terminate existing exemptions on imports from Argentina, Australia, Brazil, Canada, the EU, Japan, Mexico, South Korea, and the UK.
Eligible steel and aluminum imports will continue to receive de minimis treatment
These tariffs primarily target raw steel and aluminum imports, including semi-finished products such as slabs and ingots. However, some processed products may also be affected depending on the level of processing and their classification under the U.S. Harmonized Tariff Schedule (HTS).
In addition, the recent presidential proclamations on steel and aluminum identify new derivative steel and aluminum articles to be covered by the tariffs at a future date.
Effective immediately, select FedEx services into Saudi Arabia from select* origin countries are temporarily suspended. We will resume service as soon as possible and regret any delays or inconvenience this may cause.
List of origin countries from where the service is suspended:
Region of the origins |
Origins |
Temporarily suspended services to Saudi Arabia |
Asia Pacific |
Mainland China |
All services |
Hong Kong, Japan, South Korea, Taiwan China |
▪ FedEx International Economy® ▪ FedEx International Economy® Freight |
|
Europe |
Belgium, Denmark, Great Britain, Italy, Netherlands, Poland, Slovakia, Spain, |
|
Middle East, India, and South Africa |
Egypt, India, Kuwait, United Arab Emirates |
|
Latin America |
Brazil, |
Please stay tuned at fedex.com for the latest updates.
On December 30, 2024, the Mexican government published regulations modifying simplified customs clearance, adding restrictions, and adjusting and expanding information requirements on the clearance of express shipments arriving in Mexico. The regulatory changes applicable to the simplified clearance of express shipments took effect on January 1, 2025.
Key regulatory requirements to keep in mind when shipping to Mexico:
- Simplified import clearance of express shipments will only be available for shipments valued below USD2,500. Shipments in the USD1,000-2,500 bracket will require the consignee to be registered in the Importer’s Registry (Padrón de Importadores) of the Tax Administration Service (www.sat.gob.mx).
- Shippers sending goods to Mexico intended for customs clearance under simplified entry (Pedimento Clave T1) will be required to provide additional and more detailed information about their shipments, particularly regarding the precise description of the goods and the consignee's full name, complete address, email address, phone number, Mexican Tax ID (“RFC”) and Personal ID (“CURP”). Providing both RFC and CURP when creating shipments is mandatory and enforceable starting March 1, 2025. Shipments consigned to foreign nationals (non-Mexican citizens) may include other acceptable ID numbers: Passport Number, Tax ID or Social Security Number (SSN). Shipments consigned to Mexican businesses and legal entities must include their RFC, whereas those consigned to Mexican nationals under 18 years of age must include their CURP. Any shipment missing the above details will be returned to its country of origin billed under the shipper’s account.
- Generic description of goods being shipped (e.g.: “Clothes”, “Gifts”, “Shoes”, “XYZ”, “SKU N° XXXXX”, etc.) and inaccurate shipper’s name (e.g.: “Unknown”, “X”, etc.) are prohibited by Mexican Customs and could impede the shipment from being cleared; and
- The previously available US$50 de minimis duty and tax exemption threshold has been eliminated.
Please click here for details on this and other regulatory changes (English-only).
We have noticed an increase in impropriety shipments of cigarettes to Australia. Please make sure to declare the contents of your shipments correctly, as there are penalties for fraudulent shipments under the Customs Act.
If shipment is found to contain fraudulently declared or concealed cigarettes, the shipment will be disposed of in accordance with our Terms and Conditions of Service. Any additional costs incurred due to fraudulent shipments, etc., will be borne by the customer.
If you have any inquiries, please contact customer service.
We would like to inform you that we will be conducting a compliance-related business confirmation as follows:
When a physician or a veterinarian imports products into Japan, a condition of the “Import Confirmation Certificate” issued by regional office of the Ministry of Health, Labor and Welfare (MHLW), and the “Request for Confirmation” issued by the Ministry of Agriculture, Forestry and Fisheries (MAFF) requires that the shipment be delivered directly to the physician, veterinarian, or their hospital. Both regional office of MHLW and MAFF confirmed that no change to the delivery address is allowed. We ask for the cooperation of physicians, veterinarians, agents and representatives to provide the correct final delivery address to the overseas shipper from the onset so as to comply with these government conditions for import the products.
FedEx requires pre-authorization for the safe transport of jewelry and bullion. If any of the following conditions apply to your shipment, please contact your FedEx sales representative to obtain prior approval.
Jewelry: Value $100,000 US dollars
Bullion: All Bullion shipments
Please note that we will not accept individual shipments under the above conditions.
Please follow below shipping regulations regardless of invoice amount.
1. Use FedEx International Priority service only
2. Multiple packages with 1 AWB is not allowed
3. Manual AWB cannot be used
4. FedEx Envelopes and Paks or other soft outer packaging materials are prohibited
U.S. Customs and Border Protection (CBP) has announced that it will begin rejecting any U.S. import shipment data containing vague descriptions effective November 12, 2024. If CBP rejects a vague cargo description, then FedEx may decline the shipment at origin or may hold the shipment at origin until complete data is submitted.
FedEx customers are reminded of the importance of providing precise cargo descriptions when creating their shipments with FedEx to ensure their shipments comply with CBP’s regulations. After the effective date, any shipments identified by CBP as containing vague descriptions will be rejected by CBP and may incur delays.
Precise descriptions accurately describe what the goods are made of and their intended use. Examples include “children’s toys made of plastic” rather than “toys” and “women’s dresses made of 60% cotton 40% polyester” rather than “clothing”.
To learn more about writing a clear commodity description, watch our video here on fedex.com. Additionally, CBP has provided a list of examples to illustrate how to create a precise commodity description, which you can find here.
With this enforcement in place, manual air waybills destined for the United States will experience a 1-day transit extension. To minimize any impact on your shipments, we encourage customers to utilize FedEx online shipping tools to create shipments.
For further information and support related to this enforcement, please contact your sales representative or FedEx customer service team.
Under the Standard Conditions of Carriage for APAC, the shipper is ultimately liable for, and will be billed for, all charges and fees, including freight and any customs duties or other taxes advanced by FedEx in the event of non-payment by the consignee or any third party, notwithstanding any payment instructions on waybills. Please refer to the Standard Conditions of Carriage for APAC under 'Billing' and 'Duties and Taxes' for further details.
In order to prevent delays in customs clearance due to incomplete documentation, customers are requested to pay attention to the following points when preparing shipping documents.
Commercial invoice
- The currency and declared value of the Air Waybill and commercial invoice must match.
- Even if the contents of the shipment are free of charge, such as samples, "No Commercial Value = zero" cannot be declared to customs. Please be sure to enter the value of the transaction as if it were a paid transaction.
- Please enter the exporter's name (company name except for individuals) in the Exporter column and the consignee's name (company name except for individuals) in the Consignee column on the commercial invoice.
ETD (Electronic Trade Document)
- Please upload all customs clearance documents including the packing list.
- If the file format doc, .docx, .xls, .xlsx, or .txt is used, it may not be uploaded properly. pdf, jpg, and gif are recommended.
For more information on ETD, please click here.
We are writing to inform you that it is prohibited to reuse a waybill number that has already been used for a shipment, whether on the same day or at a later date. We are doing this for the following reasons:
- The scan information may not be accurately reflected at the point of transit, resulting in lost or delayed packages.
- Information required for billing, such as shipping address, destination, weight, size, etc., may not be read correctly, resulting in incorrect charges.
- Failure to read cargo information correctly leads to problems with customs procedures.
The reuse of a once used waybill number causes great inconvenience to our customers. Therefore, we reserve the right to refuse to accept a shipment or return a shipment if we discover that the waybill number has been reused. We ask that you prepare a new waybill for each shipment. We appreciate your understanding in ensuring that your shipments reach to their destinations quickly and reliably.
Online Fraud Alert
We have received reports of fraudulent emails claiming to come from BillingOnline@fedex.com. These messages have a vague subject referencing an invoice (e.g. “Your FedEx invoice is ready to be paid now,” “Please pay your outstanding FedEx invoice,” “New FedEx Invoice,” “Your FedEx invoice is ready,” “Pay your FedEx invoice online”).
If you receive a message matching this description do not open the email or enter any personal information. Delete the email immediately.
FedEx does not send unsolicited emails to customers requesting information regarding packages, invoices, account numbers, passwords or personal information.
Go to our FedEx FedEx Trust Center to learn more about protecting yourself online. By following a few simple tips, you can make your online experience safer and more secure.
For more information on other fraudulent emails, you can visit our U.S. website by clicking here.
It has come to our attention that a fraudulent e-mail with unauthorized use of the FedEx name has been circulating to our customers. The e-mail claims that a FedEx shipment could not be delivered and asks the customers to open an attachment, print it out and take it to a FedEx facility to pick up the package.
Customers need to be aware that this is a fraudulent request and that this e-mail attachment contains a virus. If you have received one of these fraudulent e-mails, do not open the attachment, but delete the email immediately.
FedEx does not request payment or personal information in return for goods in transit or in FedEx custody via unsolicited mail or e-mail.
If you have received a fraudulent e-mail that claims to be from FedEx and have experienced resulting financial loss, contact your banking institution immediately through the appropriate channels.
*FedEx is not responsible for any charges or costs incurred as a result of unauthorized or fraudulent activity that abuses the FedEx name, service marks and logos.
Service Disruption
FedEx has made operational changes in Saudi Arabia that have resulted in a backlog of shipments. We understand this may cause inconvenience and are working diligently to resolve these issues as quickly as possible. We apologize for any inconvenience caused and appreciate your patience and understanding as we work through these changes.
All FedEx and TNT services to American Samoa is temporary suspended until further notice. Please check fedex.com for the latest update.
Effective immediately, FedEx International Economy® services from China to select markets in Middle East and Africa are discontinued until further notice due to multiple factors.
As an alternative, we recommend customers using FedEx International Priority services2 for shipments from China to these destinations.
Providing excellent customer experience is a top priority for us and we apologize for any inconvenience this may cause.
Listed below are the countries included in the suspension until further notice:
Destination Country |
Service |
Angola, Burkina Faso, Burundi, Benin, Algeria, Congo (the), Congo (the Democratic Republic of the), Côte d'Ivoire, Cameroon, Djibouti, Libya, Ethiopia, Gabon, Ghana, Gambia (the), Guinea, Morocco, Tunisia, Liberia, Lesotho, (the)Madagascar, Mali, Mauritania, Mauritius, Mozambique, Niger, Réunion, Rwanda, Seychelles, Senegal, Togo, Tanzania Uganda, Zimbabwe, Chad |
FedEx International Economy® |
Angola, Burundi, Algeria, Libya, Ethiopia, Ghana, Morocco, Tunisia, Mauritius, Mozambique, Tanzania, Uganda, Zimbabwe |
FedEx International Economy® Freight |
Should you have further enquiries, please contact your Sales Representatives or our Customer Service team.
1FedEx International Economy® services include FedEx International Economy®, FedEx International Economy® Freight and FedEx International Economy® DirectDistribution.
2FedEx International Priority® services include FedEx International Priority®, FedEx International Priority® Express, FedEx International Priority® Freight, and FedEx International Priority® DirectDistribution.
FedEx International Priority inbound and outbound service to and from Ukraine has been reinstated covering the majority of Ukrainian postal codes. Pick-up and delivery services will be performed according to local authority instructions, where it is safe and possible.
All Russian and Belarusian FedEx International services continue to be suspended until further notice.
Continue to check this page for updates. For specific shipment status information, please track your shipment at fedex.com.



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