U.S. Customs and Border Protection (CBP) is rolling out an automated capability to enforce the de minimis threshold, which allows the duty and tax-free entry of shipments with an aggregate value of USD800 or less per person, per day. FedEx customers are reminded that if a recipient’s aggregated imported shipments across all transportation modes or carriers exceed the USD800 de minimis daily threshold, then informal or formal entries may be required—including payment of all applicable duties, taxes, and fees—and may be subject to delays as a result.

While the “per person, per day” de minimis provision is already actively enforced by CBP, we anticipate that automated enforcement of this provision will lead to more consistent and comprehensive treatment by CBP.

To avoid potential clearance delays, FedEx encourages customers to follow these best practices to remain in compliance with CBP guidelines:

• Provide precise cargo descriptions when creating shipments with FedEx.

  • These guidelines include a precise product description, specific monetary value and currency, shipper and recipient details, as well as an HS code (where required). Vague merchandise descriptions violate CBP guidelines and may delay clearance.

  • To learn more about writing a clear commodity description and HS code, watch our video here.
    

• Ensure you are using FedEx Ship Manager^TM at fedex.com or the most updated version of FedEx shipping software.
  

• If inbound shipments are heading to fulfillment centers:

  • Follow CBP’s guidance during shipment creation, including listing the consignee name as “[Merchandise Owner Name] c/o [fulfillment center name]”, for example, “Company ABC c/o Amazon Fulfillment Center”.

For further information and support regarding this enforcement, please contact your sales representative or FedEx customer service team. 

The following changes will take effect on January 13, 2025, for FedEx international shipments:

• All international packages that meet the criteria of Additional Handling Surcharge – Dimension will be subject to an 18kg (40lb) minimum billable weight. Other Additional Handling Surcharge assessment criteria currently used to determine the applicability of these surcharges remain unchanged. Visit our Surcharge and other information webpage for details.

NOTE: If a FedEx package is subject to an Oversize Charge or Additional Handling Surcharge – Packaging, and also meets the criteria for Additional Handling Surcharge – Dimension, the minimum billable weight of 18kg (40lb) will still apply. This means that this condition is applied even if Additional Handling Surcharge – Dimension itself is not charged.

• A U.S. Inbound Processing Fee will be assessed on all international shipments imported into the U.S. in connection with the processing of those shipments for customs clearance. Visit our Surcharge and other information webpage for details.

• Additional surcharges will be included in the list of fuel-applicable surcharge for all international shipments.  Visit our Fuel surcharge webpage for details.

• A Duty and Tax Forwarding Fee will apply instead of the Disbursement Fee if the shipper selects a third-party billing option for duties and taxes and duties and taxes are to be paid outside of the shipment’s destination country. Visit our Clearance services and related fees webpage for details.

Our Customer Service Hotline, delivery, pick-up and drop-off services at FedEx Locations will not be available on December 25, December 26, 2024, and January 1, 2025.

If you would like to arrange a special pick-up service or drop-off at station on December 25 and December 26, 2024, please contact us before 18:00 on December 24, 2024 for arrangement.

Special drop-off service is available at our Hong Kong International Airport location on January 1, 2025, please contact us before 18:00 on December 31, 2024 for arrangement. Pick-up service is available from January 2, 2025 onwards.

Should you have any enquiries, please feel free to contact our Customer Service.

Effective November 4, 2024, Air Freight Premier Care is available in Japan, Hong Kong, Korea and Taiwan.

Air Freight Premier Care supports our customers for a one-stop shop shipping experience with below offering provided:

1. Create air waybill on behalf of customers

2. Proactive monitoring & intervention – working hours

3. Proactive monitoring & intervention – 24/7

4. Customized reporting

5. Customized post-sales support

More ancillary services will be available through Air Freight Premier Care in the upcoming months, and we are planning to expand our service to more Asia Pacific markets in 2025. Please stay tuned for updates at fedex.com.

For more information, please click here for support.

Effective August 20, 2024, FedEx Surround® monitoring and intervention (M&I) suite will be available in Hong Kong.

FedEx Surround® M&I leverages advanced shipment technologies to monitor shipments in near real-time, and intervene when necessary with 24x7 expert support. With three levels of service - Select, Preferred and Premium, the dashboard tools would provide additional customized visibility and special handling for critical shipments.

Contact your Sales Representative to subscribe to FedEx Surround® M&I suite to unlock next generation of predictive logistic solutions.

Please click here to learn more about FedEx Surround® M&I suite.

Effective June 19, 2024, FedEx is adding Faster Payment System (FPS) as an alternative payment option for customers in Hong Kong. This is in addition to the already available payment options through credit/debit cards (VISA/MasterCard).

Customers can use the Faster Payment System (FPS) to pay for the following services:

1. FedEx invoice settlement by scanning the payment QR codes on invoices, statements of account and dunning letters.

2. Settlement of Duty Tax charges through email with the secure payment link.

3. Paying for cash shipment freight charges at the point of pick-up, or Duty Tax charges at the point of delivery by our couriers.

Effective January 22, 2024, we will add an additional page with your invoice. This concise one pager will showcase detailed information about FedEx billing and invoicing information, such as transportation charges, duties and taxes and related charges, fuel, and other surcharges, and so on. You can easily access any billing information you want through this. The one pager is only applicable on the soft copy of FedEx invoice (PDF). 

To get the copy of the One Pager, you can click here.

With effect from February 1, 2024, Shippers will be charged HKD 40 Manual Document Handling Fee per shipment for two types of shipments as detailed below:

Manual Air Waybills:

From February 1, 2024, Manual Document Handling Fee will be charged per shipment after shipment is shipped using a manual Air Waybill.

From this date, the “Manual Air Waybill surcharge” will no longer be chargeable, and only the Manual Document Handling Fee shall apply to such shipments.

Air Waybills generated via shipping tools but without trade document uploading:

The Manual Document Handling Fee shall also be chargeable from February 1, 2024, on shipments shipped with Air Waybills generated via shipping tools but without FedEx^® Electronic Trade Documents uploading.

To allow shippers to adapt to the use of Electronic Trade Documents with Air Waybills generated via shipping tools, no fee will be charged for such shipments between February 1, 2024 to February 29, 2024 as a grace period.

We encourage you to use our online shipping tools and upload Electronic Trade Documents when you ship with FedEx so that you can avoid this surcharge and enjoy the ease, speed, and convenience of processing shipments digitally.

To learn more about the surcharge, please click "View More".

VIEW MORE

With the B2C e-commerce market growing steadily and residential deliveries on the rise, consumers are not always home to receive their deliveries.

Starting July 7, 2023, in New Zealand and September 4, 2023, in Australia, residential shipments may be released without signature at recipients’ doorstep or such other appropriate place, with a Picture Proof of Delivery, when recipients are not at home. Picture Proof of Delivery will give e-commerce merchants and consumers peace of mind on the delivery of their shipments.

This enhancement is another step in our continued efforts to innovate digitally, improve our customers’ experience and will assist in decreasing our carbon footprint.

The change will apply to all FedEx International Connect Plus (FICP) and International Priority Express (IPE), International Priority (IP), and International Economy (IE) services with declared customs value less than USD600 and declared value for carriage less than USD1 delivered to residential addresses.

For residential shipments that require a signature, customers need to select one of the following signature options at shipment creation: Indirect Signature Required (ISR), Direct Signature Required (DSR) or Adult Signature Required (ASR). Please note that DSR and ASR options come with a surcharge.

New regulations in the Kingdom of Saudi Arabia require all customers shipping to and within Saudi Arabia to enter a ‘short address code/ National address’ of the receiver/ consignee to ensure faster delivery of your shipments. This requirement impacts anyone shipping to Saudi Arabia from within and outside the Kingdom.

Please request the receiver/ consignee of your shipment based in Saudi Arabia, for their ‘short address code/ National address’ to ensure faster delivery of your shipments.

The requirement is already in effect and in the coming time the national address will become mandatory for all residents, citizens and companies operating inside Saudi Arabia.

In order to avoid possible delays or return of shipments, please adhere to the new requirements and help ensure your package(s) reach their destination. Please refer to the user guide of entering the short address code / National address to the FedEx or TNT shipping tools correctly.

For more information on the ‘short address code/ National address’, please visit https://splonline.com.sa/en/national-address-1/

Effective August 7, 2023, as part of our go green initiative and FedEx Billing Online (FBO) registered user, we will stop sending you paper credit note and you can continue to download the PDF credit note from FBO. ​

You can also change your FBO setting by following the steps here to receive your PDF invoice and credit note if you are currently not. ​

For more information about FBO, you can visit our billing page for details.

If you’re a business outside Canada exporting commercial goods into Canada and responsible for the payment of any duties and taxes as the Importer of Record (IOR), it’s important to take the necessary steps now to help prevent your FedEx Express shipments from being delayed at the border when CARM is fully implemented.

Please click here to learn more.

Effective July 16, 2023, the Money-back Guarantee (MBG) will resume on FedEx International Priority^® services¹ in Asia Pacific, Middle East & Africa (AMEA). This will be applicable to international shipments shipping from/ to and within AMEA, and eligible for payor based in AMEA.

For more information about MBG, please visit our Standard Conditions of Carriage here.

Should you have further enquiries, please contact our Customer Service team.

¹FedEx International Priority^® services include FedEx International First^®, FedEx International Priority^® Express, FedEx International Priority^®, FedEx International Priority^® Freight, FedEx International Priority^® DirectDistribution and FedEx International Priority DirectDistribution^®Freight

Effective May 2, 2023, FedEx International Economy^® services¹ will be reinstated from APAC markets to more than 170 markets and territories worldwide². In addition, the transit time of FedEx International Priority^® services³ from APAC markets⁴ to worldwide destinations will be enhanced. With these improvements, customers can have more choices to meet the dynamic international shipping needs.

Should you have further enquiries, please contact your Sales Representatives or our Customer Service team.

¹FedEx International Economy^® services include FedEx International Economy^®, FedEx International Economy^® Freight and FedEx International Economy^® DirectDistribution.

²For details on specific origins and destinations, please contact Sales Representatives or Customer Service team.

³FedEx International Priority^® services include FedEx International First^®, FedEx International Priority^® Express and FedEx International Priority^®.

⁴Except China where export service enhancement will be effective on June 1, 2023.

U.S. Customs and Border Protection (CBP) has announced that it will begin rejecting any U.S. import shipment data containing vague descriptions effective November 12, 2024. If CBP rejects a vague cargo description, then FedEx may decline the shipment at origin or may hold the shipment at origin until complete data is submitted.

FedEx customers are reminded of the importance of providing precise cargo descriptions when creating their shipments with FedEx to ensure their shipments comply with CBP’s regulations. After the effective date, any shipments identified by CBP as containing vague descriptions will be rejected by CBP and may incur delays.

Precise descriptions accurately describe what the goods are made of and their intended use. Examples include “children’s toys made of plastic” rather than “toys” and “women’s dresses made of 60% cotton 40% polyester” rather than “clothing”.

To learn more about writing a clear commodity description, watch our video here on fedex.com. Additionally, CBP has provided a list of examples to illustrate how to create a precise commodity description, which you can find here.

With this enforcement in place, manual air waybills destined for the United States will experience a 1-day transit extension. To minimize any impact on your shipments, we encourage customers to utilize FedEx online shipping tools to create shipments.

For further information and support related to this enforcement, please contact your sales representative or FedEx customer service team.

From March 1, 2023, we will need to submit additional safety and security data before arrival at customs in the EU or in Northern Ireland, Norway or Switzerland. These new requirements are due to the latest release of Import Control System 2 (ICS2).

Please click here to learn more.

The import of pharmaceutical products and medicines into Hong Kong SAR is subject to strict controls under the Hong Kong Import and Export Ordinance. A license issued by the Hong Kong Trade and Industry Department (TID) is required before importing shipments of medicines into Hong Kong SAR. 

Guidelines for importing medicines into Hong Kong SAR
To ensure smooth customs clearance upon entry into Hong Kong SAR, the following should be noted:

• License required prior to the shipment being imported
  Before importing medicines into Hong Kong SAR, the Hong Kong importer must have an import license issued by the TID. If not, the shipment will be subject to shipment seizure. To apply for an import license, the medicine must be registered with the Pharmacy and Poisons Board of Hong Kong and the importer must be the relevant product registration certificate holder.

• Personal shipment prohibited
  Since an individual cannot be the registration certificate holder of relevant medicine and cannot obtain an import license, personal medicine shipment consigned to an individual is prohibited.

• Pre-approval required for import of dangerous drugs
  For the import of dangerous drugs¹, pre-approval is required from Trade Services department by email at HKTSD-IMPORT@corp.ds.fedex.com before shipment acceptance.
  
  ¹ Common examples of dangerous drugs are stimulants, hypnotics, tranquilizers, sedatives, opium, morphine, heroin, cannabis, cocaine and amphetamines. You may refer to the list of dangerous drugs at the following official website: https://www.elegislation.gov.hk/hk/cap134?xpid=ID_1438402701417_001

• Transshipment of dangerous drugs prohibited
  It is prohibited for dangerous drugs to enter and pass-through Hong Kong SAR. Transshipments of dangerous drugs will be subject to seizure in Hong Kong SAR.
  
  For more information, please click here for support.

In Hong Kong, the Cannabidiol, short form as CBD, will become dangerous drug on 1 February 2023 under Dangerous Drugs Ordinance (Amendment of First Schedule) Order 2022 (DDO Order). The Ordinance bans trafficking (including importing, exporting and as transshipment) cannabidiol and any products containing CBD in Hong Kong.

Reminder on the prohibition CBD and any products containing CBD to Hong Kong.

To ensure smooth, problem-free customs clearance on entry into Hong Kong SAR, the following should be noted:

• Cannabidiol and any products containing CBD prohibited
  Cannabidiol (CBD) and any products containing CBD, for example face cream, lotion, CBD oil or coffee, etc. are prohibited for import into or as transshipment via Hong Kong SAR.


• Penalty
  Trafficking (including importing and exporting) and illicit manufacturing of these substances are liable to a maximum penalty of life imprisonment and a fine of HK$5 million.
  
  Possession and consumption of these substances in contravention of the DDO will be subject to a maximum penalty of seven years' imprisonment and a fine of HK$1 million.


• Cannabidiol (CBD) under prohibited list
  Cannabidiol (short form as CBD) including any products containing CBD have been listed as prohibited item in Hong Kong.

Reference

Narcotics Division (ND), Security Bureau:

https://www.nd.gov.hk/en/CBD.html

Effective from Jan 1, 2023, invoices for ancillary services performed in Singapore which originally subject to 7% Singapore GST will now be increased to 8%.  The Singapore GST rate will further increase from 8% to 9% effective from Jan 1, 2024. 

The above change is in accordance with tax law change as recently announced by the Singapore Minister of Finance to support healthcare expenditure and to take care of seniors in Singapore.

The GST below will apply to all customers for ancillary services performed in Singapore as well as domestic freight charges that are currently subject to 7% GST, including payers billed outside and inside Singapore:

If you have any questions about the tax, please contact your sales representative or reach us at the enquiry hotline on your FedEx invoice.

We have received reports of fraudulent phone calls claiming to come from FedEx in recorded message about shipment delivery. If you receive call matching this description, please get off the phone immediately.

FedEx does not make automated calls to customers requesting information regarding packages, invoices, account numbers, passwords or personal information.

If you are unsure the authenticity of calls from FedEx, please contact our Customer Service Team at 2730 3333 for verification.

We have received reports of fraudulent emails claiming to come from BillingOnline@fedex.com. These messages have a vague subject referencing an invoice (e.g. “Your FedEx invoice is ready to be paid now,” “Please pay your outstanding FedEx invoice,” “New FedEx Invoice,” “Your FedEx invoice is ready,” “Pay your FedEx invoice online”).

If you receive a message matching this description do not open the email or enter any personal information. Delete the email immediately.

FedEx does not send unsolicited emails to customers requesting information regarding packages, invoices, account numbers, passwords or personal information.

Go to our FedEx FedEx Trust Center to learn more about protecting yourself online. By following a few simple tips, you can make your online experience safer and more secure.

For more information on other fraudulent emails, you can visit our U.S. website by clicking here.

Effective immediately, FedEx International Economy® and all freight services¹ to Lebanon are temporarily discontinued until further notice. We continue to provide FedEx International Priority® to Lebanon. Services for outbound shipments from Lebanon remain normal.

Should you have further enquiries, please contact your Sales Representatives or our Customer Service team.

¹All freight services include both FedEx International Economy® Freight and FedEx International Priority® Freight 

Effective immediately, FedEx International Economy® services from China to select markets in Middle East and Africa are discontinued until further notice due to multiple factors.

As an alternative, we recommend customers using FedEx International Priority services2 for shipments from China to these destinations.

Providing excellent customer experience is a top priority for us and we apologize for any inconvenience this may cause.

Listed below are the countries included in the suspension until further notice:

Should you have further enquiries, please contact your Sales Representatives or our Customer Service team.

¹FedEx International Economy® services include FedEx International Economy®, FedEx International Economy® Freight and FedEx International Economy® DirectDistribution.

²FedEx International Priority® services include FedEx International Priority®, FedEx International Priority® Express, FedEx International Priority® Freight, and FedEx International Priority® DirectDistribution. 

FedEx International Priority inbound and outbound service to and from Ukraine has been reinstated covering the majority of Ukrainian postal codes. Pick-up and delivery services will be performed according to local authority instructions, where it is safe and possible.

All Russian and Belarusian FedEx International services continue to be suspended until further notice.

Continue to check this page for updates. For specific shipment status information, please track your shipment at fedex.com.