Service, Regulatory Updates and Important Notifications
Service, Regulatory Updates and Important Notifications
Service News
In recognition of 2024 National Day Holiday, there will be a public holiday from October 1-7, 2024. During the holiday, there will be some changes to our service. arrangements for most cities are as below. For more specific details, please contact our Customer Service Hotline.
International Express Services (both FedEx and TNT brand service)
Date |
Day |
Pickup/Delivery |
CS hotline |
CS online chat (FedEx brand service) |
September 28 |
Saturday |
Normal |
08:00-21:00 |
09:00-18:00 |
September 29 - 30 |
Sunday – Monday |
Adjustment 1 |
08:00-21:00 |
09:00-18:00 |
October 1 - 3 |
Tuesday - Thursday |
No Service 2,3 |
No Service |
09:00-18:00 |
October 4 - 5 |
Friday - Saturday |
Adjustment 1,2,3 |
08:00-20:00 |
09:00-18:00 |
October 6 |
Sunday |
No Service 2,3 |
No Service |
No Service |
October 7 |
Monday |
Adjustment 1,2,3 |
08:00-20:00 |
09:00-18:00 |
October 8 |
Tuesday |
Adjustment 4 |
08:00-21:00 |
09:00-18:00 |
October 9 - 12 |
Wednesday - Saturday |
Normal |
08:00-21:00 |
09:00-18:00 |
Notes:
1. Call-in cutoff time / service may have minor adjustment by district.
2. There is no regular pickup.
3. There is no supply delivery.
4. There is no noon delivery service and delivery will be performed before 18:00.
If there are any discrepancies, please refer to the information provided by our Customer Service Hotline.
For further information, please contact your Sales Representative. You can click the button “Ask FedEx” in the lower right corner of our official website to communicate with FedEx Virtual Assistant. You can also follow our official WeChat account FedEx China to contact our online Customer Service, or call our Customer Service Hotline at 4008861888/8009881888 (FedEx-brand service) or 8008209868/4008209868 (TNT-brand service).
Effective March 4, 2024, we are resuming FedEx International Economy® services1 from Chinese mainland to Europe. Please visit our get rates and transit time page or contact our Customer Service team for more information.
1FedEx International Economy® services include FedEx International Economy®, FedEx International Economy® Freight and FedEx International Economy® DirectDistribution
Effective January 22, 2024, we will add an additional page with your invoice. This concise one pager will showcase detailed information about FedEx billing and invoicing information, such as transportation charges, duties and taxes and related charges, fuel, and other surcharges, and so on. You can easily access any billing information you want through this. The one pager is only applicable on the soft copy of FedEx invoice (PDF).
To get the copy of the One Pager, you can click here.
We expect a surge in outbound shipping volume from Mainland China, Hong Kong SAR and Macau SAR before year-end holidays.
When planning your shipment, please note that the transit time for selected FedEx Express outbound shipments will be temporarily extended as listed below.
Origins |
Destinations |
Affected FedEx Service |
Additional transit time (Working days) |
Effective period |
Northern China2 |
· Canada · Latin America · United States |
All FedEx International Priority® and FedEx International Economy® services |
1 |
Dec 19 – Dec 21, 2023 |
· Europe |
All FedEx International Priority® Services |
1 |
Dec 21, 2023 – Jan 3, 2024 |
|
All FedEx International Economy® services |
Temporarily suspended |
Until further notice |
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· Middle East/ Indian Subcontinent/ Africa (MEISA) |
All FedEx International Priority® Services |
1 |
Dec 21, 2023 – Jan 3, 2024 |
|
All FedEx International Economy® services |
2 |
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· Australia · New Zealand · Singapore |
All FedEx International Priority® and FedEx International Economy® services |
1 |
Dec 15 – Dec 22, 2023 |
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Eastern China3
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· Canada · Latin America · United States |
All FedEx International Priority® Services |
2 |
Dec 11 – Dec 20, 2023 |
1 |
Dec 21 – Dec 28, 2023 |
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All FedEx International Economy® services |
1 |
Dec 11 – Dec 28, 2023 |
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· Europe |
All FedEx International Economy® services |
Temporarily suspended |
Until further notice |
|
| · United Kingdom | All FedEx International Priority® Services | 1 | Dec 20, 2023 – Jan 8, 2024 | |
· Middle East/ Indian Subcontinent/ Africa (MEISA) |
All FedEx International Priority® Services |
1 |
Dec 21, 2023 – Jan 3, 2024 |
|
All FedEx International Economy® services |
2 |
|||
· Australia · New Zealand · Singapore |
All FedEx International Priority® and FedEx International Economy® services |
1 |
Dec 15 – Dec 22, 2023 |
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Southern China4 |
· Canada · Latin America · United States |
All FedEx International Priority® Services |
2 |
Dec 15 – Dec 19, 2023 |
1 |
Dec 20 – Dec 27, 2023 |
|||
All FedEx International Economy® services |
1 |
Dec 15 – Dec 27, 2023 |
||
· Europe |
All FedEx International Priority® Services |
1 |
Dec 21, 2023 – Jan 3, 2024 |
|
All FedEx International Economy® services |
Temporarily suspended |
Until further notice |
||
· Middle East/ Indian Subcontinent/ Africa (MEISA) |
All FedEx International Priority® Services |
1 |
Dec 21, 2023 – Jan 3, 2024 |
|
All FedEx International Economy® services |
2 |
|||
· Australia · New Zealand · Singapore |
All FedEx International Priority® and FedEx International Economy® services |
1 |
Dec 15 – Dec 22, 2023 |
|
Hong Kong SAR China Macau SAR China |
· Canada · Latin America · United States |
All FedEx International Priority® and FedEx International Economy® services |
1 |
Dec 19 – Dec 21, 2023 |
· Europe |
1 |
Dec 18 – Dec 20, 2023 |
Plan ahead this holiday season by shipping your packages early to arrive before Dec 25, 2023.
Conditions may change, please visit Rates and Transit Times for details.
| Last Day to Ship1, 5 | ||||||||
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Dec 14 (Thu) |
Dec 15 (Fri) |
Dec 16 (Sat) |
Dec 17 (Sun) |
Dec 18 (Mon) |
Dec 19 (Tue) |
Dec 20 (Wed) |
Dec 21 (Thu) |
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FedEx International Priority® shipment from Southern China4 to |
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1 If the shipment is picked up after the cut-off time, the pickup date will be the next business day.
2 Northern China includes Beijing, Gansu, Hebei, Heilongjiang, Henan, Inner Mongolia, Jilin, Liaoning, Ningxia, Qinghai, Shaanxi, Shandong, Shanxi, Tianjin, and Xinjiang.
3 Eastern China includes Anhui, Chongqing, Hubei, Jiangsu, Jiangxi, Shanghai, Sichuan, and Zhejiang.
4 Southern China includes Fujian, Guangdong, Guangxi, Guizhou, Hainan, Hunan, and Yunnan.
5 Conditions may change, please visit Rates and Transit Times for details.
| Last Day to Ship1, 2 | |||||||
|---|---|---|---|---|---|---|---|
Dec 15 (Fri) |
Dec 16 (Sat) |
Dec 17 (Sun) |
Dec 18 (Mon) |
Dec 19 (Tue) |
Dec 20 (Wed) |
Dec 21 (Thu) |
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FedEx International Priority® shipment from Hong Kong SAR, China to |
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Canada |
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United States |
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1 If the shipment is picked up after the cut-off time, the pickup date will be the next business day.
2 Conditions may change, please visit Rates and Transit Times for details.
| Last Day to Ship1, 2 | |||||||
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Dec 15 (Fri) |
Dec 16 (Sat) |
Dec 17 (Sun) |
Dec 18 (Mon) |
Dec 19 (Tue) |
Dec 20 (Wed) |
Dec 21 (Thu) |
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FedEx International Priority® shipment from Macau SAR, China to |
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1 If the shipment is picked up after the cut-off time, the pickup date will be the next business day.
2 Conditions may change, please visit Rates and Transit Times for details.
Starting from October 15, 2023, FedEx has launched the pre-payment function for duty and tax/storage fee of inbound shipments to China. We will send the link of pre-payment for duty and tax/storage fee to the customer via email.
To enable customers to quickly receive the shipments, we suggest customers to pay in advance after receiving the pre-payment email. Two payment channels: WeChat/Alipay have been launched since October 15. The payment for bank transfer will be available soon.
If the customer does not receive the pre-payment email, the package may not have duty and tax/storage fee, or it may be because FedEx does not have the customer's email address. If you need this service, you can contact us and provide your e-mail address so that we can send the pre-payment e-mail to you.
Thank you for choosing FedEx Express as your business partner.
In order to provide you with better service and meet market changes, FedEx is constantly updating and optimizing existing operational modes and service networks.
Starting from October 9, 2023, there will be service adjustments for shipments* from Shanghai Pudong International Airport to Asian countries/territories** that transit time will be reduced by up to one day.
Thank you for choosing FedEx Express as your business partner.
Note:
* Except for shipments of below clearance type:
- INCC shipments
- Shipments which involve customs documents (handbook), which need to provide a "bonded verification list" (including processing with imported materials and Processing Trade, etc.)
- Shipments which have documents related to special trade modes (temporary import/export, repair goods, etc.)
- Shipments which have documents related to export licenses (export licenses for dual-use items and technologies, certificates of permission for export of endangered species, permits for (import) export of gold and its products, etc.)
** Asian countries/territories: Guam, Indonesia, Japan, Korea, Malaysia, Thailand, Taiwan China, Vietnam, Philippines, Singapore, United Arab Emirates, Australia, New Zealand, Saudi arabia, S.Africa
Effective immediately, local-party customers in China can access the FedEx ‘China Inbound Third-Party Billing Service’ directly with the ‘FedEx Service and Security Agreement’ (MC) making it more convenient to access our services and expand inbound business in China. Please see the below scope for your reference:
| Shipper | Recipient | Payer/ Signatory of MC / Payer Title on Tax Invoice |
Usage Scenario |
|---|---|---|---|
| Overseas Shipper | Domestic enterprise ‘B’ | Domestic enterprise ‘A’ | B is a subsidiary, office, customer, supplier, warehouse, etc. of A. A pays for the China inbound freight charge* and designates B to sign for the goods. The most common scenario is that cross-border e-commerce platforms use FedEx to deliver imported goods to domestic consumers. |
Please note that enterprise A no longer needs to apply for the ‘China Inbound Third-Party Billing Service’ one address at a time. It can now directly access this service** for all designated domestic recipients with only the MC.
Note:
* Other fees, except for the China inbound freight charge (such as import Duty and Tax), will be paid by B upon receipt, following the current procedure, unless A has obtained the Duty and Tax MC account approved by the finance department in advance.
** According to FedEx's ‘2023 Surcharge and Other Information‘, Enterprise A will be charged the ‘Third-Party Billing Surcharge’ for using the service.
Beginning September 25, 2023, the surcharge amount for some FedEx international shipments will be adjusted. See our Demand Surcharge here.
With the B2C e-commerce market growing steadily and residential deliveries on the rise, consumers are not always home to receive their deliveries.
Starting July 7, 2023, in New Zealand and September 4, 2023, in Australia, residential shipments may be released without signature at recipients’ doorstep or such other appropriate place, with a Picture Proof of Delivery, when recipients are not at home. Picture Proof of Delivery will give e-commerce merchants and consumers peace of mind on the delivery of their shipments.
This enhancement is another step in our continued efforts to innovate digitally, improve our customers’ experience and will assist in decreasing our carbon footprint.
The change will apply to all FedEx International Connect Plus (FICP) and International Priority Express (IPE), International Priority (IP), and International Economy (IE) services with declared customs value less than USD600 and declared value for carriage less than USD1 delivered to residential addresses.
For residential shipments that require a signature, customers need to select one of the following signature options at shipment creation: Indirect Signature Required (ISR), Direct Signature Required (DSR) or Adult Signature Required (ASR). Please note that DSR and ASR options come with a surcharge.
New regulations in the Kingdom of Saudi Arabia require all customers shipping to and within Saudi Arabia to enter a ‘short address code/ National address’ of the receiver/ consignee to ensure faster delivery of your shipments. This requirement impacts anyone shipping to Saudi Arabia from within and outside the Kingdom.
Please request the receiver/ consignee of your shipment based in Saudi Arabia, for their ‘short address code/ National address’ to ensure faster delivery of your shipments.
The requirement is already in effect and in the coming time the national address will become mandatory for all residents, citizens and companies operating inside Saudi Arabia.
In order to avoid possible delays or return of shipments, please adhere to the new requirements and help ensure your package(s) reach their destination. Please refer to the user guide of entering the short address code / National address to the FedEx or TNT shipping tools correctly.
For more information on the ‘short address code/ National address’, please visit https://splonline.com.sa/en/national-address-1/
If you’re a business outside Canada exporting commercial goods into Canada and responsible for the payment of any duties and taxes as the Importer of Record (IOR), it’s important to take the necessary steps now to help prevent your FedEx Express shipments from being delayed at the border when CARM is fully implemented.
Please click here to learn more.
Effective July 16, 2023, the Money-back Guarantee (MBG) will resume on FedEx International Priority® services1 in Asia Pacific, Middle East & Africa (AMEA). This will be applicable to international shipments shipping from/ to and within AMEA, and eligible for payor based in AMEA.
For more information about MBG, please visit our Standard Conditions of Carriage here.
Should you have further enquiries, please contact our Customer Service team.
1FedEx International Priority® services include FedEx International First®, FedEx International Priority® Express, FedEx International Priority®, FedEx International Priority® Freight, FedEx International Priority® DirectDistribution and FedEx International Priority DirectDistribution®Freight
In recognition of 2023 Dragon Boat Festival Holiday, there will be a public holiday from June 22-24, 2023. During the holiday, there will be some changes to our service. Arrangements for most cities are as below. For more specific details, please contact our Customer Service Hotline.
International Express Services (both FedEx and TNT brand service)
Date |
Day |
Pickup/Delivery |
CS hotline |
CS online chat (FedEx brand service) |
Jun 22 |
Thu |
No Service2, 3 |
No Service |
9:00-18:00 |
Jun 23 |
Fri |
No Service2, 3 |
8:00-20:00 |
9:00-18:00 |
Jun 24 |
Sat |
Normal |
8:00-21:00 |
9:00-18:00 |
Jun 25 |
Sun |
Adjustment1 |
8:00-20:00 |
9:00-18:00 |
Jun 26 |
Mon |
Normal |
8:00-21:00 |
9:00-18:00 |
Notes:
1. Call-in cutoff time / service may have minor adjustment by district.
2. There is no regular pickup.
3. There is no supply delivery.
If there are any discrepancies, please refer to the information provided by our Customer Service Hotline.
For further information, please contact your Sales Representative, or visit our official website at fedex.com/cn or tnt.com. You can click the button “Ask FedEx” in the lower right corner of our official website to communicate with FedEx Virtual Assistant. You can also follow our official WeChat account FedEx China to contact our online Customer Service, or call our Customer Service Hotline at 4008861888/8009881888 (FedEx-brand service) or 8008209868/4008209868 (TNT-brand service).
You can also check the cutoff time by yourself by below ways to get email responses:
1. To WeChat official account "FedEx China" ➜ Mine ➜ Customer Support ➜ Cut-off time for Outbound Shipments
2. To scan the following QR code via mobile phone:
Effective May 2, 2023, FedEx International Economy® services1 will be reinstated from APAC markets to more than 170 markets and territories worldwide2. In addition, starting from Jun 1, 2023, the transit time of FedEx International Priority® services3 from China to worldwide destinations will be enhanced. With these improvements, customers can have more choices to meet the dynamic international shipping needs.
Should you have further enquiries, please contact your Sales Representatives or our Customer Service team.
1FedEx International Economy® services include FedEx International Economy®, FedEx International Economy® Freight and FedEx International Economy® DirectDistribution.
2For details on specific origins and destinations, please contact Sales Representatives or Customer Service team.
3FedEx International Priority® services include FedEx International First®, FedEx International Priority® Express and FedEx International Priority®.
From November 7, 2022, TNT Economy service from Europe to the destinations listed in the below table will be suspended until further notice.
Impacted countries/territories in APAC |
Japan, China (Guangzhou only), Micronesia, Guam, Indonesia, Marshall Islands, Mongolia, Saipan, Philippines, Palau, Vietnam & South Korea |
Impacted countries/territories in MEISA |
U.A.E., Bangladesh, Bahrain, Republic of Congo, Djibouti, Egypt, Eritrea, Ethiopia, Iraq, Iran, Jordan, Kyrgyzstan, Kuwait, Lebanon, Sri Lanka, Mauritius, Maldives, Nepal, Oman, Pakistan, Qatar, Saudi Arabia, Seychelles, Tanzania, Uganda & Uzbekistan |
As an alternative, we recommend customers to use FedEx Economy or TNT Express for import shipments from Europe.
Due to relaxation of local COVID prevention policy and the availability of commercial line haul, we can resume some flights to and from Vietnam. Resumption of these flights will allow us to provide better transit time to and from Vietnam as listed in the table below.
Origins |
Destinations |
Resumed flight details |
Effective date |
Transit time improvement |
Worldwide |
Hanoi, Vietnam (HAN) |
Resume flight from Guangzhou hub (CAN) to Hanoi (HAN) on Monday (D1) |
August 1, 2022 |
1 day transit time improvement for shipments on Monday |
| Saigon, Vietnam (SGN) | Tokyo, Japan (NRT) |
Resume flight from Saigon (SGN) to Haneda (HND) Japan on Tuesday (D2) to Thursday (D4) |
August 2, 2022
|
1 day transit time improvement for shipments picked up from Ho Chi Minh City and near area on Tuesday to Thursday |
Effective June 1, 2022, the legacy view of FedEx Ship Manager™ at fedex.com will be retired. Please continue to ship the way you like using the Comfortable View or Compact View of our new FedEx Ship Manager™ at fedex.com.
To learn more, please click here.
New Enhancement to your FedEx Invoice
To provide full transparency on your multiple-piece shipment1 (MPS), starting April 25, 2022, the package-level details in a MPS will be added to the FedEx invoice2. We hope this added information can help you address common weight-related questions on MPS. Click here to check out our enhanced invoice.
New Weight Calculation Logic for Multiple-Piece Shipments
Together with the invoice enhancement, the freight charge on MPS will be rated using a new weight calculation logic effective on the same date. Currently, each MPS is billed using its aggregated weight, which takes the greater value of the shipment's actual weight or dimensional weight.
When the new weight calculation logic takes effect on April 25, 2022, a "rated weight" will be determined for each package in the MPS, and take on the greater value of the package's actual weight, dimensional weight, or weight as calculated by our system based on total shipment weight. The sum of individual MPS package rated weights will then be used as the MPS shipment-level weight in calculating its freight charge.
FedEx Billing Online (FBO)
There will be some enhancements to FedEx Billing Online (FBO) related to multiple-piece shipment, including the update of data download file template which also impacts single-piece shipment. As a registered user of FBO, not only can you view MPS package-level details by logging into fedex.com/en-cn/billing.html, but you can also download detailed package information from the Data Download Center in FBO. For details on recent enhancements in FBO, please click here.
Note that disputes on package-level rated weight can be submitted online through FBO.
To view the latest Standard Conditions of Carriage, please click here.
1 A multiple-piece shipment (MPS) is one where more than one FedEx Express package is shipped to the same recipient under one master air waybill number. However, services such as FedEx International Priority Direct Distribution (IPD) and FedEx International Economy Distribution (IED) are not considered multiple-piece shipments.
2 If package details are not listed for some multiple-piece shipments (MPS) on your FedEx invoice, you may still download the detailed invoice information on MPS packages from the Data Download Center of FedEx Billing Online (FBO).
Thank you for choosing FedEx Express as your business partner.
In order to provide customers with better service, FedEx constantly updates and optimizes existing service modes.
We are pleased to announce that starting from January 14, 2022, we will provide integrated customer service hotline for both international and domestic FedEx-brand services in China. Customers can enjoy all FedEx-brand services by calling the hotline number - 4008861888 / 8009881888 which will be more convenient for you.
Customers can follow the voice instructions to contact our international or domestic customer service representative respectively.
This service update will bring benefits to our customers. This means more convenient contact tactics for you.
For further information, please contact your Sales Representative, or call our Customer Service Hotline at 400.886.1888/800.988.1888 (FedEx-brand service). You can also follow our official WeChat account FedEx China to contact our online Customer Service.
FedEx is pleased to offer you more flexible billing options for the clearance service fees incurred overseas.
Beginning January 17, 2022, you can continue to bill clearance service fees to your shipment's recipient/consignee, or choose the new options of billing to yourself as the shipper or even to a third-party.
Destination of shipment |
Expanded billing options |
Asia Pacific Region1 |
1) Bill to your consignee's account (i.e. Bill duties & taxes to recipient); |
Canada; |
1) Bill to your consignee's account (i.e. Bill duties & taxes to recipient); |
* Expanded Billing Options is available for destination of Latin America and the Caribbean from May 1, 2021.
Note that when you select “Bill duties & taxes to shipper” on the FedEx Air waybill, applicable duties and taxes and/or all clearance service fees incurred in the destination will be billed to your shipper account.
For the latest information on destinations that assess clearance service fees on imported shipments, clearance service fees, and any applicable destination value-added tax/ goods & services tax (VAT/GST3) assessed in the destination, please click here.
With greater flexibility in billing options, you can get the edge your business needs to succeed in the international marketplace.
1 Asia-Pacific countries and territories with Global Payer option: Australia, Guam, Hong Kong SAR China, Indonesia, Japan, Mainland China, Macau SAR China, Malaysia, New Zealand, Philippines, Singapore, South Korea, Taiwan China, Thailand, Vietnam, Brunei, Cambodia, Laos, Mongolia, American Samoa, Cook Islands, East Timor, Fiji, French Polynesia, Kiribati, Marshall Islands, Micronesia, Nauru, New Caledonia, Niue, Northern Mariana, Palau, Papua New Guinea, Solomon Islands, Tonga, Tuvalu, Vanuatu, Wallis & Futuna, Western Samoa.
2 Mainland China and Taiwan China accounts cannot be billed as third-party. Some countries in other international regions may have the same billing restrictions.
3 Shipments imported into the following countries and territories are currently subject to a destination value-added tax/ goods & service tax (VAT/GST) assessed on applicable fees incurred in the destination (including but not limited to clearance service fee): Asia-Pacific Region: Australia, Indonesia, Japan, Mainland China, Malaysia, New Zealand, Philippines, South Korea, Thailand, Taiwan China; Europe: Turkey; and MEISA: Bahrain, Egypt, India, Kenya, Oman.
Effective January 3, 2022, we can deliver your shipments by 10:30 a.m. or noon to selected postal codes in the below countries and territories1 with our new service FedEx International Priority® Express, or deliver by the end of the day to more than 220 countries and territories using our FedEx International Priority® service.
Asia Pacific |
Europe |
North America |
Australia, China, Hong Kong SAR China, Japan, Singapore, Thailand |
Austria, Belgium, Czech Republic, Denmark, France, Finland, Germany, Greece, Hungary, Ireland, Italy, Luxembourg, Netherlands, Poland, Portugal, Spain, Sweden, Switzerland, United Kingdom |
Canada, United States |
1Service availability and exact delivery time depend on origin and destination postal codes. Terms and conditions apply. For detailed information, please log in to fedex.com to obtain a quotation, or refer to Rate & Transit Times.
Shipping Regulatory Update
U.S. Customs and Border Protection (CBP) has announced that it will begin rejecting any U.S. import shipment data containing vague descriptions effective November 12, 2024. If CBP rejects a vague cargo description, then FedEx may decline the shipment at origin or may hold the shipment at origin until complete data is submitted.
FedEx customers are reminded of the importance of providing precise cargo descriptions when creating their shipments with FedEx to ensure their shipments comply with CBP’s regulations. After the effective date, any shipments identified by CBP as containing vague descriptions will be rejected by CBP and may incur delays.
Precise descriptions accurately describe what the goods are made of and their intended use. Examples include “children’s toys made of plastic” rather than “toys” and “women’s dresses made of 60% cotton 40% polyester” rather than “clothing”.
To learn more about writing a clear commodity description, watch our video here on fedex.com. Additionally, CBP has provided a list of examples to illustrate how to create a precise commodity description, which you can find here.
With this enforcement in place, manual air waybills destined for the United States will experience a 1-day transit extension. To minimize any impact on your shipments, we encourage customers to utilize FedEx online shipping tools to create shipments.
For further information and support related to this enforcement, please contact your sales representative or FedEx customer service team.
Effective from Jan 1, 2023, invoices for ancillary services performed in Singapore which originally subject to 7% Singapore GST will now be increased to 8%. The Singapore GST rate will further increase from 8% to 9% effective from Jan 1, 2024.
The above change is in accordance with tax law change as recently announced by the Singapore Minister of Finance to support healthcare expenditure and to take care of seniors in Singapore.
The GST below will apply to all customers for ancillary services performed in Singapore as well as domestic freight charges that are currently subject to 7% GST, including payers billed outside and inside Singapore:
Ancillary services performed in |
GST rates and effective dates |
Singapore |
(ii) increase from 8% to 9% with effect from Jan 1, 2024.
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If you have any questions about the tax, please contact your sales representative or reach us at the enquiry hotline on your FedEx invoice.
Online Fraud Alert
We have received reports of fraudulent emails claiming to come from BillingOnline@fedex.com. These messages have a vague subject referencing an invoice (e.g. “Your FedEx invoice is ready to be paid now,” “Please pay your outstanding FedEx invoice,” “New FedEx Invoice,” “Your FedEx invoice is ready,” “Pay your FedEx invoice online”).
If you receive a message matching this description do not open the email or enter any personal information. Delete the email immediately.
FedEx does not send unsolicited emails to customers requesting information regarding packages, invoices, account numbers, passwords or personal information.
Go to our FedEx FedEx Trust Center to learn more about protecting yourself online. By following a few simple tips, you can make your online experience safer and more secure.
For more information on other fraudulent emails, you can visit our U.S. website by clicking here.
It has come to our attention that a fraudulent e-mail with unauthorized use of the FedEx name has been circulating to our customers. The e-mail claims that a FedEx shipment could not be delivered and asks the customers to open an attachment, print it out and take it to a FedEx facility to pick up the package.
Customers need to be aware that this is a fraudulent request and that this e-mail attachment contains a virus. If you have received one of these fraudulent e-mails, do not open the attachment, but delete the email immediately.
FedEx does not request payment or personal information in return for goods in transit or in FedEx custody via unsolicited mail or e-mail.
If you have received a fraudulent e-mail that claims to be from FedEx and have experienced resulting financial loss, contact your banking institution immediately through the appropriate channels.
*FedEx is not responsible for any charges or costs incurred as a result of unauthorized or fraudulent activity that abuses the FedEx name, service marks and logos.
Service Disruption
Effective immediately, FedEx International Economy® services from China to select markets in Middle East and Africa are discontinued until further notice due to multiple factors.
As an alternative, we recommend customers using FedEx International Priority services2 for shipments from China to these destinations.
Providing excellent customer experience is a top priority for us and we apologize for any inconvenience this may cause.
Listed below are the countries included in the suspension until further notice:
Destination Country |
Service |
Angola, Burkina Faso, Burundi, Benin, Algeria, Congo (the), Congo (the Democratic Republic of the), Côte d'Ivoire, Cameroon, Djibouti, Libya, Ethiopia, Gabon, Ghana, Gambia (the), Guinea, Morocco, Tunisia, Liberia, Lesotho, (the)Madagascar, Mali, Mauritania, Mauritius, Mozambique, Niger, Réunion, Rwanda, Seychelles, Senegal, Togo, Tanzania Uganda, Zimbabwe, Chad |
FedEx International Economy® |
Angola, Burundi, Algeria, Libya, Ethiopia, Ghana, Morocco, Tunisia, Mauritius, Mozambique, Tanzania, Uganda, Zimbabwe |
FedEx International Economy® Freight |
Should you have further enquiries, please contact your Sales Representatives or our Customer Service team.
1FedEx International Economy® services include FedEx International Economy®, FedEx International Economy® Freight and FedEx International Economy® DirectDistribution.
2FedEx International Priority® services include FedEx International Priority®, FedEx International Priority® Express, FedEx International Priority® Freight, and FedEx International Priority® DirectDistribution.
FedEx International Priority inbound and outbound service to and from Ukraine has been reinstated covering the majority of Ukrainian postal codes. Pick-up and delivery services will be performed according to local authority instructions, where it is safe and possible.
All Russian and Belarusian FedEx International services continue to be suspended until further notice.
Continue to check this page for updates. For specific shipment status information, please track your shipment at fedex.com.
Due to events beyond our control, FedEx Express and TNT services are temporarily suspended in New Caledonia. We are monitoring the situation closely and will resume normal operations as soon as possible.
Domestic Service Customer News
In recognition of 2024 National Day Holiday, there will be a public holiday from October 1-7, 2024. During the holiday, there will be some changes to our service. arrangements for most cities are as below. For more specific details, please contact our Customer Service Hotline.
Domestic Services (FedEx brand service)
Date |
Day |
Pickup/Delivery |
CS online chat |
September 28 |
Saturday |
Normal |
09:00-18:00 |
September 29 - 30 |
Sunday - Monday |
Adjustment 1 |
09:00-18:00 |
October 1 - 3 |
Tuesday - Thursday |
No Service 2 |
09:00-18:00 |
October 4 - 5 |
Friday - Saturday |
Adjustment 1,2 |
09:00-18:00 |
October 6 |
Sunday |
No Service 1,2 |
No Service |
October 7 |
Monday |
Adjustment 1,2 |
09:00-18:00 |
October 8 - 11 |
Tuesday - Friday |
Normal |
09:00-18:00 |
October 12 |
Saturday |
Adjustment 1 |
09:00-18:00 |
Notes:
1. Call-in cutoff time / service may have minor adjustment by district.
2. There is no regular pickup.
If there are any discrepancies, please refer to the information provided by our Customer Service Hotline.
For further information, please contact your Sales Representative. You can also follow our official WeChat account FedEx China to contact our online Customer Service.
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