
Service, Regulatory Updates and Important Notifications
Shipping to the U.S.? Navigate U.S. tariff changes with ease.
In today's dynamic trade environment, having expertise in clearance and compliance is crucial. We're here to assist your business every step of the way.
Service News
Collaborative Shipping Tool, a new digital feature designed to enhance shipping experience, is now available on FedEx Ship ManagerTM.
This tool streamlines shipping process for customers who initiate it for their import shipments, by enabling collaboration with shippers. Customers can share airway bill creation process for their import shipments with shippers, who can then review and edit shipment details and schedule pickup. This feature enhances flexibility and overall efficiency of the import journey and provide hassle-free pickup experience for all parties involved.
Additionally, customers remain in control by deciding which information shippers are permitted to edit and ensuring that sensitive details like shipping rates and account numbers stay secure.
Click here to discover more about Collaborative Shipping Tool.
For additional information and support, please contact FedEx Customer Service Team.
We are excited to announce the integration of Virtual Assistant Chat Support with FedEx APAC Technical Service Desk! This feature is designed to enhance your customer service experience.
Key features:
Instant Knowledge Retrieval: The virtual assistant chat is directly linked to fedex.com official knowledge base, making it easy for you to access how-to guides and solutions quickly.
Real Time Live Technical Support: If self-service doesn’t resolve the issue, you can directly connect with our technical support engineers through the virtual assistant. The APAC Technical Service Desk is available Monday to Friday during business hours.
Ease of Use: Customers can simply click on the chat bubble at the bottom right of the FedEx homepage for any technical queries.
The Virtual Assistant Chat Support enables you to efficiently find solutions.
Simply click "the chat bubble" to start chatting – we’re here as your reliable technical support partner!
FAQ & Quick-Search Keywords:
Questions (EN) | Keywords |
I want to know who my admin is. /How can I contact my admin |
admin |
How to turn off Two step verification /Unable to receive verification code |
Two step verification, verification code |
User/Login ID and password is incorrect /Cannot log in to fedex.com |
login, user ID, password |
How do I delete my fedex.com user ID? /How to remove login ID |
delete ID, remove ID |
Didn't receive the password reset email or verification code /Cannot reset password |
password, reset |
Cannot finalize/complete the shipment /Cannot generate AWB |
finalize shipment, generate AWB |
In light of recent regulatory developments, the money-back guarantee has been suspended for U.S. inbound shipments with a ship date starting January 29, 2025 for the following FedEx services:
- FedEx International First®
- FedEx International Priority®
- FedEx International Priority® Express
- FedEx International Priority® Freight
- FedEx International Priority Direct Distribution
- FedEx International Priority Direct Distribution Freight
For specific shipment status information, track your shipment at fedex.com. To learn more about the latest shipping regulations and requirements for imports and exports, visit Regulatory News on fedex.com.
Consistent with the provisions of the FedEx Service Guide, shipments delayed due to regulatory changes are not eligible for a refund or credit under the money-back guarantee policy.
U.S. Customs and Border Protection (CBP) is rolling out an automated capability to enforce the de minimis threshold, which allows the duty and tax-free entry of shipments with an aggregate value of USD800 or less per person, per day. FedEx customers are reminded that if a recipient’s aggregated imported shipments across all transportation modes or carriers exceed the USD800 de minimis daily threshold, then informal or formal entries may be required—including payment of all applicable duties, taxes, and fees—and may be subject to delays as a result.
While the “per person, per day” de minimis provision is already actively enforced by CBP, we anticipate that automated enforcement of this provision will lead to more consistent and comprehensive treatment by CBP.
To avoid potential clearance delays, FedEx encourages customers to follow these best practices to remain in compliance with CBP guidelines:
Provide precise cargo descriptions when creating shipments with FedEx.
These guidelines include a precise product description, specific monetary value and currency, shipper and recipient details, as well as an HS code (where required). Vague merchandise descriptions violate CBP guidelines and may delay clearance.
To learn more about writing a clear commodity description and HS code, watch our video here.
Ensure you are using FedEx Ship ManagerTM at fedex.com or the most updated version of FedEx shipping software.
If inbound shipments are heading to fulfillment centers:
Follow CBP’s guidance during shipment creation, including listing the consignee name as “[Merchandise Owner Name] c/o [fulfillment center name]”, for example, “Company ABC c/o Amazon Fulfillment Center”.
For further information and support regarding this enforcement, please contact your sales representative or FedEx customer service team.
To provide you with more efficient and convenient services, and to ensure that your shipments arrive safely and in compliance with regulations, starting from December 16, 2024, customers in Northern China and Eastern China can only select FedEx International Priority services* for restricted commodities**.
We appreciate your cooperation and understanding and look forward to continuing to provide you with superior service.
For further information, please contact your Sales Representative, or visit our official website at fedex.com/cn or tnt.com. You can click the button “Ask FedEx” in the lower right corner of our official website to communicate with FedEx Virtual Assistant. You can also follow our official WeChat account FedEx China to contact our online Customer Service, or call our Customer Service Hotline at 4008861888/8009881888 (FedEx-brand service) or 8008209868/4008209868 (TNT-brand service).
Remark:
* FedEx International Priority services: FedEx International Priority® Express, FedEx International Priority®, FedEx International Priority® Freight, FedEx International Priority® DirectDistribution, FedEx® International Connect Plus, FedEx® Customized Freight, FedEx International First®, FedEx Priority Alert.
** Restricted commodities that require a Non-Dangerous Goods (NG) certificate for safe air transport, including lithium batteries.
The following changes will take effect on January 13, 2025, for FedEx international shipments:
All international packages that meet the criteria of Additional Handling Surcharge – Dimension will be subject to an 18kg (40lb) minimum billable weight. Other Additional Handling Surcharge assessment criteria currently used to determine the applicability of these surcharges remain unchanged. Visit our Surcharge and other information webpage for details.
NOTE: If a FedEx package is subject to an Oversize Charge or Additional Handling Surcharge – Packaging, and also meets the criteria for Additional Handling Surcharge – Dimension, the minimum billable weight of 18kg (40lb) will still apply. This means that this condition is applied even if Additional Handling Surcharge – Dimension itself is not charged.
A U.S. Inbound Processing Fee will be assessed on all international shipments imported into the U.S. in connection with the processing of those shipments for customs clearance. Visit our Surcharge and other information webpage for details.
Additional surcharges will be included in the list of fuel-applicable surcharge for all international shipments. Visit our Fuel surcharge webpage for details.
A Duty and Tax Forwarding Fee will apply instead of the Disbursement Fee if the shipper selects a third-party billing option for duties and taxes and duties and taxes are to be paid outside of the shipment’s destination country. Visit our Clearance services and related fees webpage for details.
Effective March 4, 2024, we are resuming FedEx International Economy® services1 from Chinese mainland to Europe. Please visit our get rates and transit time page or contact our Customer Service team for more information.
1FedEx International Economy® services include FedEx International Economy®, FedEx International Economy® Freight and FedEx International Economy® DirectDistribution
Effective January 22, 2024, we will add an additional page with your invoice. This concise one pager will showcase detailed information about FedEx billing and invoicing information, such as transportation charges, duties and taxes and related charges, fuel, and other surcharges, and so on. You can easily access any billing information you want through this. The one pager is only applicable on the soft copy of FedEx invoice (PDF).
To get the copy of the One Pager, you can click here.
Shipping Regulatory Update
To provide you with more efficient and convenient services, and to ensure that your shipments arrive safely and in compliance with regulations, customers can only select FedEx International Priority services* for restricted commodities**. Please see the below detailed instructions.
For customers in Northern China and Eastern China, the new requirement was started from December 16, 2024.
For customers in Southern China, the new requirement will be started from March 15, 2025.
We appreciate your cooperation and understanding and look forward to continuing to provide you with superior service.
Remark:
* FedEx International Priority services: FedEx International Priority® Express, FedEx International Priority®, FedEx International Priority® Freight, FedEx International Priority® DirectDistribution, FedEx® International Connect Plus, FedEx® Customized Freight, FedEx International First®, FedEx Priority Alert.
** Restricted commodities that require a Non-Dangerous Goods (NG) certificate for safe air transport, including lithium batteries.
For further information, please contact your Sales Representative. You can click the button “Ask FedEx” in the lower right corner of our official website to communicate with FedEx Virtual Assistant. You can also follow our official WeChat account FedEx China to contact our online Customer Service, or call our Customer Service Hotline at 4008861888/8009881888 (FedEx-brand service) or 8008209868/4008209868 (TNT-brand service).
An additional 10% tariff shall be imposed on products with country of origin from mainland China and Hong Kong (above $800 in customs value) from March 4, 2025 (US Eastern time); unless they are eligible for de minimis treatment. This makes the total additional tariff applicable to products with country of origin from mainland China and Hong Kong 20% on top of the existing duties and taxes before February 1, 2025.
Additionally, 25% additional tariff is imposed to the products with country of origin from Canada and Mexico, as well as a 10% tariff on Canada oil. The duty-free de minimis treatment for products with country of origin from mainland China, Hong Kong SAR China, Canada, and Mexico remains in place temporarily until “adequate systems are in place to fully and expeditiously process and collect tariff revenue,”. Therefore, we strongly recommend customers who ship products with country of origin from mainland China, Hong Kong SAR China, Canada, and Mexico to provide the 10-digit H.S. code and the Manufacturer Identification Code (MID) for the eligible shipments.
Money-back Guarantee for shipments to the U.S. is now reinstated for FedEx International Priority® services.
For all shippers shipping to the U.S, we highly recommend:
- For all commodities: Provide the 10-digit H.S. code for all products with country of origin from mainland China and Hong Kong SAR China, Canada, and Mexico, regardless of where shipments are made
- Manufacturer Identification Code (MID) is required for commercial use as below:
- All shipments below $800 containing textile and apparel products need MID, except for #2 below. All other commodities below $800 do not need MID.
- H.S. codes of the textile and apparel products that need MID code information can be found here.
- For textile and apparel below $250 will not need MID if the shipment meets the personal use (non-commercial) shipment criteria.
- For personal use (non-commercial) shipments of textile and apparel products, it is acceptable to report the shipper as the manufacturer if the actual manufacturer’s information is unavailable.
- All shipments below $800 containing textile and apparel products need MID, except for #2 below. All other commodities below $800 do not need MID.
- We strongly recommend customers providing US Tax ID of the recipient/consignee if it needs to be paid by the recipient/consignee.
Remarks: Specific H.S. code of commodities/items might still require an MID code even if it’s considered not required above. H.S. codes of the textile and apparel products that need MID code information can be found here.
We remain focused on supporting our customers and working with them to adapt to the substantial changes resulting from the recent tariff announcements. FedEx has an experienced team of clearance and compliance experts who are working around the clock to continue enabling the movement of shipments across borders of the more than 220 countries and territories we serve.
The situation is fluid. Please stay tuned at fedex.com for more updates.
FAQ 1: What is a Manufacturer Identification Code (MID)?
MID code is one of the required information for import clearance into the U.S. It’s used as an alternative to the full name and address of a manufacturer, shipper or exporter and is always required for U.S. formal customs entries. MID code must be shown on the commercial invoice for import clearance into the U.S.
The MID code is used on paperwork presented to the U.S. Customs and Border Protection (CBP), the U.S. Food and Drug Administration (FDA), the U.S. Department of Agriculture (USDA) and the good's recipient.
H.S. codes of the textile and apparel products that need MID code information can be found here.
FAQ 2: How do I generate a Manufacturer Identification Code (MID code) for U.S. import?
To generate a Manufacturers Identification code (MID code), you need to make sure your manufacturer has provided their full business name and postal address.
Here is the step-by-step guide for generating MID code.
FAQ 3: I have a MID code for my shipments. Where can I insert this information?
Please provide the MID code together with the item in both the air waybill and the commercial invoice.
Here is the step-by-step guide for inputting HS code and MID in different FedEx Automation Tools.
To facilitate a seamless experience, all customers sending FedEx® International Connect Plus (FICP) shipments containing products with country of origin from Mainland China or Hong Kong SAR, China to the United States must provide a valid FedEx account number to settle duties and taxes payment . This FedEx account number could be from the shipper, the recipient or a 3rd party, as long as it is valid and has been authorized to use by the account owner. Please note that effective XX XX 2025, we will not be able to process any FICP shipment without a valid FedEx account to settle duties and taxes payment.
FedEx Support Tools
To help you navigate these changes, we offer the following support for you:
Estimate Duties and Taxes: Use FedEx Global Trade Manager to estimate any duties and taxes applicable to your shipment. Please click here for more details to kick start.
Shipping Tool Guidance: Access our simple guide to set up a FedEx account to settle duties and taxes payment in our shipping tools.
FedEx is committed to providing unparalleled support and service to our customers. We are here to assist you every step of the way as you adapt to these changes. Thank you for choosing FedEx, where your satisfaction is our top priority.
On December 30, 2024, the Mexican government published regulations modifying simplified customs clearance, adding restrictions, and adjusting and expanding information requirements on the clearance of express shipments arriving in Mexico. The regulatory changes applicable to the simplified clearance of express shipments took effect on January 1, 2025.
Key regulatory requirements to keep in mind when shipping to Mexico:
- Simplified import clearance of express shipments will only be available for shipments valued below USD2,500. Shipments in the USD1,000-2,500 bracket will require the consignee to be registered in the Importer’s Registry (Padrón de Importadores) of the Tax Administration Service (www.sat.gob.mx).
- Shippers sending goods to Mexico intended for customs clearance under simplified entry (Pedimento Clave T1) will be required to provide additional and more detailed information about their shipments, particularly regarding the precise description of the goods and the consignee's full name, complete address, email address, phone number, Mexican Tax ID (“RFC”) and Personal ID (“CURP”). Providing both RFC and CURP when creating shipments is mandatory and enforceable starting March 1, 2025. Shipments consigned to foreign nationals (non-Mexican citizens) may include other acceptable ID numbers: Passport Number, Tax ID or Social Security Number (SSN). Any shipment missing the above details will be returned to its country of origin billed under the shipper’s account.
- Generic description of goods being shipped (e.g.: “Clothes”, “Gifts”, “Shoes”, “XYZ”, “SKU N° XXXXX”, etc.) and inaccurate shipper’s name (e.g.: “Unknown”, “X”, etc.) are prohibited by Mexican Customs and could impede the shipment from being cleared; and
- The previously available USD50 de minimis duty and tax exemption threshold has been eliminated.
Please click here for details on this and other regulatory changes (English-only).
U.S. Customs and Border Protection (CBP) has announced that it will begin rejecting any U.S. import shipment data containing vague descriptions effective November 12, 2024. If CBP rejects a vague cargo description, then FedEx may decline the shipment at origin or may hold the shipment at origin until complete data is submitted.
FedEx customers are reminded of the importance of providing precise cargo descriptions when creating their shipments with FedEx to ensure their shipments comply with CBP’s regulations. After the effective date, any shipments identified by CBP as containing vague descriptions will be rejected by CBP and may incur delays.
Precise descriptions accurately describe what the goods are made of and their intended use. Examples include “children’s toys made of plastic” rather than “toys” and “women’s dresses made of 60% cotton 40% polyester” rather than “clothing”.
To learn more about writing a clear commodity description, watch our video here on fedex.com. Additionally, CBP has provided a list of examples to illustrate how to create a precise commodity description, which you can find here.
With this enforcement in place, manual air waybills destined for the United States will experience a 1-day transit extension. To minimize any impact on your shipments, we encourage customers to utilize FedEx online shipping tools to create shipments.
For further information and support related to this enforcement, please contact your sales representative or FedEx customer service team.
Online Fraud Alert
We have received reports of fraudulent emails claiming to come from BillingOnline@fedex.com. These messages have a vague subject referencing an invoice (e.g. “Your FedEx invoice is ready to be paid now,” “Please pay your outstanding FedEx invoice,” “New FedEx Invoice,” “Your FedEx invoice is ready,” “Pay your FedEx invoice online”).
If you receive a message matching this description do not open the email or enter any personal information. Delete the email immediately.
FedEx does not send unsolicited emails to customers requesting information regarding packages, invoices, account numbers, passwords or personal information.
Go to our FedEx FedEx Trust Center to learn more about protecting yourself online. By following a few simple tips, you can make your online experience safer and more secure.
For more information on other fraudulent emails, you can visit our U.S. website by clicking here.
It has come to our attention that a fraudulent e-mail with unauthorized use of the FedEx name has been circulating to our customers. The e-mail claims that a FedEx shipment could not be delivered and asks the customers to open an attachment, print it out and take it to a FedEx facility to pick up the package.
Customers need to be aware that this is a fraudulent request and that this e-mail attachment contains a virus. If you have received one of these fraudulent e-mails, do not open the attachment, but delete the email immediately.
FedEx does not request payment or personal information in return for goods in transit or in FedEx custody via unsolicited mail or e-mail.
If you have received a fraudulent e-mail that claims to be from FedEx and have experienced resulting financial loss, contact your banking institution immediately through the appropriate channels.
*FedEx is not responsible for any charges or costs incurred as a result of unauthorized or fraudulent activity that abuses the FedEx name, service marks and logos.
Service Disruption
FedEx is suspending all services from China into Saudi Arabia. This includes shipments on all services including FedEx Priority and Economy services as well as TNT Express and Economy Express. We will resume service as soon as possible and regret any delays or inconvenience this may cause.
Effective immediately, FedEx International Economy® services from China to select markets in Middle East and Africa are discontinued until further notice due to multiple factors.
As an alternative, we recommend customers using FedEx International Priority services2 for shipments from China to these destinations.
Providing excellent customer experience is a top priority for us and we apologize for any inconvenience this may cause.
Listed below are the countries included in the suspension until further notice:
Destination Country |
Service |
Angola, Burkina Faso, Burundi, Benin, Algeria, Congo (the), Congo (the Democratic Republic of the), Côte d'Ivoire, Cameroon, Djibouti, Libya, Ethiopia, Gabon, Ghana, Gambia (the), Guinea, Morocco, Tunisia, Liberia, Lesotho, (the)Madagascar, Mali, Mauritania, Mauritius, Mozambique, Niger, Réunion, Rwanda, Seychelles, Senegal, Togo, Tanzania Uganda, Zimbabwe, Chad |
FedEx International Economy® |
Angola, Burundi, Algeria, Libya, Ethiopia, Ghana, Morocco, Tunisia, Mauritius, Mozambique, Tanzania, Uganda, Zimbabwe |
FedEx International Economy® Freight |
Should you have further enquiries, please contact your Sales Representatives or our Customer Service team.
1FedEx International Economy® services include FedEx International Economy®, FedEx International Economy® Freight and FedEx International Economy® DirectDistribution.
2FedEx International Priority® services include FedEx International Priority®, FedEx International Priority® Express, FedEx International Priority® Freight, and FedEx International Priority® DirectDistribution.
FedEx International Priority inbound and outbound service to and from Ukraine has been reinstated covering the majority of Ukrainian postal codes. Pick-up and delivery services will be performed according to local authority instructions, where it is safe and possible.
All Russian and Belarusian FedEx International services continue to be suspended until further notice.
Continue to check this page for updates. For specific shipment status information, please track your shipment at fedex.com.
Domestic Service Customer News



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