Effective November 4, 2024, Air Freight Premier Care is available in Japan, Hong Kong, Korea and Taiwan.

Air Freight Premier Care supports our customers for a one-stop shop shipping experience with below offering provided:

1. Create air waybill on behalf of customers

2. Proactive monitoring & intervention – working hours

3. Proactive monitoring & intervention – 24/7

4. Customized reporting

5. Customized post-sales support

More ancillary services will be available through Air Freight Premier Care in the upcoming months, and we are planning to expand our service to more Asia Pacific markets in 2025. Please stay tuned for updates at fedex.com.

For more information, please click here for support. 

For the 2024 Double Ten Day, FedEx Taiwan will change operating hours as below:

Please use Get Transit Time to learn more about the delivery time of your shipments during the holidays.

The above information is subject to change without prior notice.

For the 2024 Mid-Autumn Festival, FedEx Taiwan will change operating hours as below:

Please use Get Transit Time to learn more about the delivery time of your shipments during the holidays.

The above information is subject to change without prior notice.

Companies and individuals importing goods can independently inquire and download tax invoice data for up to one year. When declaring business tax on the National Taxation Bureau's website, businesses can directly enter the tax invoice number to offset input business tax to avoid paperwork. For more details, please refer to the instructions on Customs website.

In alignment with Customs' paperless policies for energy conservation and carbon emission reduction, FedEx will discontinue tax invoice printing service for importers who have verified their identity as real-name authenticated (RNA) individuals. Please make use of the "EZ WAY" mobile application for commission and tax fee inquiries. For further details, please refer to the instructions on Customs website.

Effective April 1st, 2024, as part of our Go Green initiative, we will no longer offer business return envelopes for the Taiwan market. We encourage you to consider other payment options such as fund transfer, e-bill, ATM, and credit card. Alternatively, you can still send your payment by check to our P.O. box with payment details to ensure the accurate application of your payment. Please visit our website to learn more about payment options.

Effective January 22, 2024, we will add an additional page with your invoice. This concise one pager will showcase detailed information about FedEx billing and invoicing information, such as transportation charges, duties and taxes and related charges, fuel, and other surcharges, and so on. You can easily access any billing information you want through this. The one pager is only applicable on the soft copy of FedEx invoice (PDF). 

To get the copy of the One Pager, you can click here.

With effect from February 1, 2024, Shippers will be charged TWD 100 Manual Document Handling Fee per shipment for two types of shipments as detailed below:

Manual Air Waybills:

From February 1, 2024, Manual Document Handling Fee will be charged per shipment after shipment is shipped using a manual Air Waybill.

From this date, the “Manual Air Waybill surcharge” will no longer be chargeable, and only the Manual Document Handling Fee shall apply to such shipments.

Air Waybills generated via shipping tools but without trade document uploading:

The Manual Document Handling Fee shall also be chargeable from February 1, 2024, on shipments shipped with Air Waybills generated via shipping tools but without FedEx^® Electronic Trade Documents uploading.

To allow shippers to adapt to the use of Electronic Trade Documents with Air Waybills generated via shipping tools, no fee will be charged for such shipments between February 1, 2024 to February 29, 2024 as a grace period.

We encourage you to use our online shipping tools and upload Electronic Trade Documents when you ship with FedEx so that you can avoid this surcharge and enjoy the ease, speed, and convenience of processing shipments digitally.

To learn more about the surcharge, please click "View More".

VIEW MORE

Beginning October 31, 2023, FedEx is thrilled to introduce a new Boeing 767 flight that will reduce transit times by one day for shipments originating from South Vietnam, including Ho Chi Minh City to various major cities across Asia, Europe and the Middle East, Indian Subcontinent and Africa (MEISA) region.

This means that for the entire Vietnam market, FedEx can offer transit of just one business day* to reach major APAC cities and two business days* for connections to major cities in Europe and MEISA.

Please refer to our online rate & transit time tool (https://www.fedex.com/en-tw/online/rating.html#) for the exact transit time for your shipments. Should you have more questions, you may contact your Sales Representative or call our Customer Service Team at 0800-075-075.

Note: * Transit times may vary depending on specific origin and destination postal codes. 

FedEx provides a fast and convenient tool to check import customs clearance status. Please click here to fill out the online form to receive status updates. You may also visit our Customs Clearance Service Center to get supports throughout the customs clearance process including customs clearance enquiry and customs documentation support.

To continue offering the best possible ancillary clearance service, the rate of disbursement fee assessed on import shipments will be adjusted to 2% of Duty & Tax or NTD390, whichever is higher. This adjustment will take effect starting November 1, 2023.

Effective July 16, 2023, the Money-back Guarantee (MBG) will resume on FedEx International Priority^® services¹ in Asia Pacific, Middle East & Africa (AMEA). This will be applicable to international shipments shipping from/ to and within AMEA, and eligible for payor based in AMEA.

For more information about MBG, please visit our Standard Conditions of Carriage here.

Should you have further enquiries, please contact our Customer Service team.

¹FedEx International Priority^® services include FedEx International First^®, FedEx International Priority^® Express, FedEx International Priority^®, FedEx International Priority^® Freight, FedEx International Priority^® DirectDistribution and FedEx International Priority DirectDistribution^®Freight

Effective May 2, 2023, FedEx International Economy^® services¹ will be reinstated from APAC markets to more than 170 markets and territories worldwide². In addition, the transit time of FedEx International Priority^® services³ from APAC markets⁴ to worldwide destinations will be enhanced. With these improvements, customers can have more choices to meet the dynamic international shipping needs.

Should you have further enquiries, please contact your Sales Representatives or our Customer Service team.

¹FedEx International Economy^® services include FedEx International Economy^®, FedEx International Economy^® Freight and FedEx International Economy^® DirectDistribution.

²For details on specific origins and destinations, please contact Sales Representatives or Customer Service team.

³FedEx International Priority^® services include FedEx International First^®, FedEx International Priority^® Express and FedEx International Priority^®.

⁴Except China where export service enhancement will be effective on June 1, 2023.

U.S. Customs and Border Protection (CBP) has announced that it will begin rejecting any U.S. import shipment data containing vague descriptions effective November 12, 2024. If CBP rejects a vague cargo description, then FedEx may decline the shipment at origin or may hold the shipment at origin until complete data is submitted.

FedEx customers are reminded of the importance of providing precise cargo descriptions when creating their shipments with FedEx to ensure their shipments comply with CBP’s regulations. After the effective date, any shipments identified by CBP as containing vague descriptions will be rejected by CBP and may incur delays.

Precise descriptions accurately describe what the goods are made of and their intended use. Examples include “children’s toys made of plastic” rather than “toys” and “women’s dresses made of 60% cotton 40% polyester” rather than “clothing”.

To learn more about writing a clear commodity description, watch our video here on fedex.com. Additionally, CBP has provided a list of examples to illustrate how to create a precise commodity description, which you can find here.

With this enforcement in place, manual air waybills destined for the United States will experience a 1-day transit extension. To minimize any impact on your shipments, we encourage customers to utilize FedEx online shipping tools to create shipments.

For further information and support related to this enforcement, please contact your sales representative or FedEx customer service team.

Effective from Jan 1, 2023, invoices for ancillary services performed in Singapore which originally subject to 7% Singapore GST will now be increased to 8%.  The Singapore GST rate will further increase from 8% to 9% effective from Jan 1, 2024. 

The above change is in accordance with tax law change as recently announced by the Singapore Minister of Finance to support healthcare expenditure and to take care of seniors in Singapore.

The GST below will apply to all customers for ancillary services performed in Singapore as well as domestic freight charges that are currently subject to 7% GST, including payers billed outside and inside Singapore:

If you have any questions about the tax, please contact your sales representative or reach us at the enquiry hotline on your FedEx invoice.

In order to comply with the customs regulations of Taiwan, Republic of China, as of February 1, 2022, shippers tendering a personal export shipment must provide: 1) Power of Attorney (POA); and 2) a copy of the shipper’s national identification card (showing both sides) or passport, to facilitate customs inspection. Failure to provide these documents will likely result in delays in customs clearance and delivery.

We have received reports of fraudulent emails claiming to come from BillingOnline@fedex.com. These messages have a vague subject referencing an invoice (e.g. “Your FedEx invoice is ready to be paid now,” “Please pay your outstanding FedEx invoice,” “New FedEx Invoice,” “Your FedEx invoice is ready,” “Pay your FedEx invoice online”).

If you receive a message matching this description do not open the email or enter any personal information. Delete the email immediately.

FedEx does not send unsolicited emails to customers requesting information regarding packages, invoices, account numbers, passwords or personal information.

Go to our FedEx FedEx Trust Center to learn more about protecting yourself online. By following a few simple tips, you can make your online experience safer and more secure.

For more information on other fraudulent emails, you can visit our U.S. website by clicking here.

In response to the impact of Typhoon Kong-Rey and severe weather conditions, FedEx will adjust our services to ensure the safety of employees and customers, in accordance with the announcement made by the Directorate-General of Personnel Administration, Executive Yuan.

Consequently, FedEx services across Taiwan will be suspended on October 31.

We will closely monitor the weather conditions and related announcements, and adjust subsequent services based on the latest “Work and Class Status during Natural Disasters” announcements from the Directorate-General of Personnel Administration, Executive Yuan.

Effective immediately, FedEx International Economy® services from China to select markets in Middle East and Africa are discontinued until further notice due to multiple factors.

As an alternative, we recommend customers using FedEx International Priority services2 for shipments from China to these destinations.

Providing excellent customer experience is a top priority for us and we apologize for any inconvenience this may cause.

Listed below are the countries included in the suspension until further notice:

Should you have further enquiries, please contact your Sales Representatives or our Customer Service team.

¹FedEx International Economy® services include FedEx International Economy®, FedEx International Economy® Freight and FedEx International Economy® DirectDistribution.

²FedEx International Priority® services include FedEx International Priority®, FedEx International Priority® Express, FedEx International Priority® Freight, and FedEx International Priority® DirectDistribution. 

FedEx International Priority inbound and outbound service to and from Ukraine has been reinstated covering the majority of Ukrainian postal codes. Pick-up and delivery services will be performed according to local authority instructions, where it is safe and possible.

All Russian and Belarusian FedEx International services continue to be suspended until further notice.

Continue to check this page for updates. For specific shipment status information, please track your shipment at fedex.com.

Due to events beyond our control, FedEx Express and TNT services are temporarily suspended in New Caledonia. We are monitoring the situation closely and will resume normal operations as soon as possible.