U.S. Customs and Border Protection (CBP) is rolling out an automated capability to enforce the de minimis threshold, which allows the duty and tax-free entry of shipments with an aggregate value of USD800 or less per person, per day. FedEx customers are reminded that if a recipient’s aggregated imported shipments across all transportation modes or carriers exceed the USD800 de minimis daily threshold, then informal or formal entries may be required—including payment of all applicable duties, taxes, and fees—and may be subject to delays as a result.

While the “per person, per day” de minimis provision is already actively enforced by CBP, we anticipate that automated enforcement of this provision will lead to more consistent and comprehensive treatment by CBP.

To avoid potential clearance delays, FedEx encourages customers to follow these best practices to remain in compliance with CBP guidelines:

• Provide precise cargo descriptions when creating shipments with FedEx.

  • These guidelines include a precise product description, specific monetary value and currency, shipper and recipient details, as well as an HS code (where required). Vague merchandise descriptions violate CBP guidelines and may delay clearance.

  • To learn more about writing a clear commodity description and HS code, watch our video here.
    

• Ensure you are using FedEx Ship Manager^TM at fedex.com or the most updated version of FedEx shipping software.
  

• If inbound shipments are heading to fulfillment centers:

  • Follow CBP’s guidance during shipment creation, including listing the consignee name as “[Merchandise Owner Name] c/o [fulfillment center name]”, for example, “Company ABC c/o Amazon Fulfillment Center”.

For further information and support regarding this enforcement, please contact your sales representative or FedEx customer service team. 

The following changes will take effect on January 13, 2025, for FedEx international shipments:

• All international packages that meet the criteria of Additional Handling Surcharge – Dimension will be subject to an 18kg (40lb) minimum billable weight. Other Additional Handling Surcharge assessment criteria currently used to determine the applicability of these surcharges remain unchanged. Visit our Surcharge and other information webpage for details.

NOTE: If a FedEx package is subject to an Oversize Charge or Additional Handling Surcharge – Packaging, and also meets the criteria for Additional Handling Surcharge – Dimension, the minimum billable weight of 18kg (40lb) will still apply. This means that this condition is applied even if Additional Handling Surcharge – Dimension itself is not charged.

• A U.S. Inbound Processing Fee will be assessed on all international shipments imported into the U.S. in connection with the processing of those shipments for customs clearance. Visit our Surcharge and other information webpage for details.

• Additional surcharges will be included in the list of fuel-applicable surcharge for all international shipments.  Visit our Fuel surcharge webpage for details.

• A Duty and Tax Forwarding Fee will apply instead of the Disbursement Fee if the shipper selects a third-party billing option for duties and taxes and duties and taxes are to be paid outside of the shipment’s destination country. Visit our Clearance services and related fees webpage for details.

We are excited to inform you that our station is relocating to a new, larger facility that will provide you with easier access and a more convenient drop-off and pick-up experience for your shipments.

Starting from December 16, 2024, we will be operating from our new address:

264/2 Pinthong Logistic Park, Moo 2, Bueng, Sriracha, Chonburi 20230

Our current address at 789/30 Pin-Thong 1 Industrial Park, Phase 4, Unit A3, Moo 1, Tumbol Nongkham, Amphur Sriracha, Chonburi 20230 will no longer be in use after this date.

Our operating hours will remain the same:

Monday - Friday: 9:00 - 17:00

Saturday: 10:00 - 15:00

Sunday & Public Holidays: Closed

We are confident that our new facility will enhance your experience with us, and we look forward to continuing to serve you from our new location. If you have any questions, please don’t hesitate to contact us. Thank you for your continued support!

As we embrace the festive holiday season, our commitment to providing you with exceptional service is stronger than ever. To enhance your experience and better meet your needs, we’re excited to announce a key adjustment designed just for you. Let’s make this season memorable together!

Starting November 2024 through March 2025, customers in select postal codes across Bangkok, Samut Prakan, and bustling industrial estate areas will benefit from extended preparation time for your shipments using our FedEx International First, FedEx International Priority Express, FedEx International Priority, FedEx International Priority Freight, FedEx International Economy, and FedEx International Economy Freight services. This exciting enhancement reflects our team’s dedication to improving your experience with us. Get ready to ship with ease!

Please refer to the tables below for more details on this new service offering.

*FedEx International First, FedEx International Priority Express, FedEx International Priority and FedEx International Economy services

** FedEx International Priority Freight and FedEx International Economy Freight services

Thank you for choosing us. We look forward to serving you this holiday season!

For further enquiries, please contact your Sales Representative or our Customer Service team.

Effective October 21, 2024, Air Freight Premier Care is available in Singapore, Thailand, Philippines, Indonesia and Malaysia.

Air Freight Premier Care supports our customers for a one-stop shop shipping experience with below offering provided:

1. Create air waybill on behalf of customers

2. Proactive monitoring & intervention – working hours

3. Proactive monitoring & intervention – 24/7

4. Customized reporting

5. Customized post-sales support

More ancillary services will be available through Air Freight Premier Care in the upcoming months, and we are planning to expand our service to more Asia Pacific markets in 2025. Please stay tuned for updates at fedex.com.

For more information, please click here for support. 

FedEx is committed to delivering exceptional service to our customers. We are delighted to announce that effective immediately, customers who have freight shipments (FedEx International Priority Freight/FedEx International Economy Freight services) up to 99 kg and below total shipment weight and within the length + girth limit* or heavy weight shipments up to 499 kg total shipment weight can now book and receive an instant confirmation. In addition, the cut-off time of these shipments is extended by up to 2 hours, depending on your location**.

This enhancement affords you extra time to prepare your shipments, all while maintaining the same efficient transit times.

*Length + girth limit: < 330 cm (Width <=203cm; Height <=178cm)

**Cut-off times vary depending on your area

For further enquiries, please contact your Sales Representative or our Customer Service team.

Effective March 26, 2024, any applicable Withholding Tax (WHT) amount will be shown on your Invoice/Tax Invoice/Receipt. This enhancement is designed to improve your experience by providing the total withholding tax amount for taxable invoices. The indicated WHT amount is not applicable for individual customers, company or juristic person customers who are using e-withholding tax system or non-Thai entities not carrying on business in Thailand. This change will only affect taxable invoices, and no WHT amount will be shown on non-taxable invoices.

Please view the invoice format change here.

Starting March 25, 2024, the FedEx single hotline at 1782 will be able to handle your customs clearance inquires. If you have any questions regarding the import customs clearance process, please call us at 1782 and enter your clearance representative’s extension number (if any). Your call will be transferred to the clearance expert directly. You can find your representative’s extension number in the email footer. With this single hotline, we will be able to assist you efficiently and swiftly. Your pleasant experience is important to us, and we will continue to do our best to serve you.

PromptPay is now available to FedEx customers in Thailand. You can make payments via PromptPay for the following services:

1. FedEx invoice settlement, by scanning the dynamic QR codes on invoices, statements of account & dunning letters.

2. Settlement of Duty Tax charges through email / SMS notifications embedded with the secure payment link.

3. Paying for cash shipment freight charges at the point of pick-up, or Duty Tax charges at the point of delivery by our couriers.

Effective January 22, 2024, we will add an additional page with your invoice. This concise one pager will showcase detailed information about FedEx billing and invoicing information, such as transportation charges, duties and taxes and related charges, fuel, and other surcharges, and so on. You can easily access any billing information you want through this. The one pager is only applicable on the soft copy of FedEx invoice (PDF). 

To get the copy of the One Pager, you can click here.

With effect from February 1, 2024, Shippers will be charged THB 130 Manual Document Handling Fee per shipment for two types of shipments as detailed below:

Manual Air Waybills:

From February 1, 2024, Manual Document Handling Fee will be charged per shipment after shipment is shipped using a manual Air Waybill.

From this date, the “Manual Air Waybill surcharge” will no longer be chargeable, and only the Manual Document Handling Fee shall apply to such shipments.

Air Waybills generated via shipping tools but without trade document uploading:

The Manual Document Handling Fee shall also be chargeable from February 1, 2024, on shipments shipped with Air Waybills generated via shipping tools but without FedEx® Electronic Trade Documents uploading.

To allow shippers to adapt to the use of Electronic Trade Documents with Air Waybills generated via shipping tools, no fee will be charged for such shipments between February 1, 2024 to February 29, 2024 as a grace period.

We encourage you to use our online shipping tools and upload Electronic Trade Documents when you ship with FedEx so that you can avoid this surcharge and enjoy the ease, speed, and convenience of processing shipments digitally.

To learn more about the surcharge, please click "View More".

VIEW MORE

To continue offering the best possible ancillary clearance service, the rate of duty handling fee assessed on import shipments will be adjusted to 2% of Duty & Tax or THB200, whichever is higher. This adjustment will take effect starting November 1, 2023.

As the integration and transformation of our FedEx Express/TNT businesses progresses, one of our next steps is to combine the existing FedEx Express and TNT legal entities in Thailand, effective December 1, 2023. This aims to improve our business efficiency whilst we ensure your business needs are met.

As part of this process, the entire business of FedEx Express International (Thailand) Limited and TNT Express Worldwide (Thailand) Co., Ltd., including their operations and all their assets and liabilities, will be automatically transferred to and combined with Federal Express (Thailand) Limited on December 1, 2023.

Notwithstanding the above mentioned corporate changes, our product and service portfolios will remain unchanged.  Please visit our dedicated page for more details.

We would like to inform that the 7% VAT on imported goods valued below THB 1,500, initially set to end on December 31, 2024, has been extended until December 31, 2025.

Effective from July 5, 2024, and continuing until December 31, 2025, the Ministry of Finance will impose a 7% VAT on imported goods with a value of less than THB 1,500. This regulation ensures that goods purchased from abroad will be subject to the same VAT rate as locally purchased items in Thailand.

FedEx will be collecting the 7% VAT on these imported goods and submitting the payments to the Thai Customs Department. For more detailed information about this VAT, customers can visit the Thai Customs website or contact their hotline at 1164.

We encourage you to stay updated on this matter by checking this page regularly. For further inquiries, please reach out to your Sales Representative or contact our Customer Service team.

Effective immediately, the Thai Food and Drug Administration (FDA) has imposed stricter regulations on the importation of medicines and FDA-regulated products such as dietary supplements, even for personal use. These products are now prohibited from importation without proper licensing, regardless of whether you have a prescription or medical certificate. Additionally, the FDA now requires a License per Invoice (LPI) for every shipment, including personal-use items. Importers must comply with the quantity and time limits stated on the LPI and ensure that shipments undergo formal clearance with FedEx and Thai Customs.

To avoid delays, please ensure that all shipments of FDA-regulated products, including food, cosmetics, and pharmaceuticals, comply with these updated regulations. The new rules require strict adherence to licensing and clearance procedures. If you need assistance with the LPI application or navigating customs, our customer support team is here to help. For more detailed information, we encourage you to visit the FDA's official website. Thank you for your attention to these important changes.

We would like to inform you of an important update from the Thai Industrial Standards Institute (TISI) regarding product import regulations. Effective October 1, 2024, TISI will no longer exempt personal-use items from product licensing requirements. It is the responsibility of importers, even for personal-use purposes, to obtain a License for Product Importation (LPI), if applicable.

Examples of products affected by this change include, but not limited to, furry dolls, stuffed toys, squishy dolls, card games, models and figures, amplifiers, power plugs, lamps, light signs, exhaust pipes, and helmets.

This regulation aims to prevent substandard products, particularly those entering the country through e-commerce. Please ensure your shipments comply with this new requirement to avoid customs delays. If you have any questions or need assistance obtaining the necessary permits, please feel free to contact our customer support team.

U.S. Customs and Border Protection (CBP) has announced that it will begin rejecting any U.S. import shipment data containing vague descriptions effective November 12, 2024. If CBP rejects a vague cargo description, then FedEx may decline the shipment at origin or may hold the shipment at origin until complete data is submitted.

FedEx customers are reminded of the importance of providing precise cargo descriptions when creating their shipments with FedEx to ensure their shipments comply with CBP’s regulations. After the effective date, any shipments identified by CBP as containing vague descriptions will be rejected by CBP and may incur delays.

Precise descriptions accurately describe what the goods are made of and their intended use. Examples include “children’s toys made of plastic” rather than “toys” and “women’s dresses made of 60% cotton 40% polyester” rather than “clothing”.

To learn more about writing a clear commodity description, watch our video here on fedex.com. Additionally, CBP has provided a list of examples to illustrate how to create a precise commodity description, which you can find here.

With this enforcement in place, manual air waybills destined for the United States will experience a 1-day transit extension. To minimize any impact on your shipments, we encourage customers to utilize FedEx online shipping tools to create shipments.

For further information and support related to this enforcement, please contact your sales representative or FedEx customer service team.

Effective from Jan 1, 2023, invoices for ancillary services performed in Singapore which originally subject to 7% Singapore GST will now be increased to 8%.  The Singapore GST rate will further increase from 8% to 9% effective from Jan 1, 2024. 

The above change is in accordance with tax law change as recently announced by the Singapore Minister of Finance to support healthcare expenditure and to take care of seniors in Singapore.

The GST below will apply to all customers for ancillary services performed in Singapore as well as domestic freight charges that are currently subject to 7% GST, including payers billed outside and inside Singapore:

If you have any questions about the tax, please contact your sales representative or reach us at the enquiry hotline on your FedEx invoice.

On February 20,2020, the Central Committee, Department of Internal Trade on Prices of Goods and Services announced effective from February 21, all medical/disposal masks exports regardless the quantity require an export license with official permission.

In view of the above, effective immediately, FedEx Express customers exporting medical/disposable masks regardless of quantity require an export license with official permission and process formal clearance. Kindly take note of this development when planning your shipments.

Given the dynamic nature of the situation, customers are further advised to check the Thailand customs’ website, and contact our Sales Representative or Customer Service Hotline for assistance.

On February 4, 2020, Thailand’s cabinet classified surgical masks and certain other products as ‘controlled goods’ to prevent shortages. This designation allows the Thailand government to manage the distribution and export of such products.

The Central Committee, Department of Internal Trade on Prices of Goods and Services announced on February 4, 2020 that exporting 500 pieces and more of ‘controlled goods’ requires official permission.

In view of the above, effective immediately, customers exporting 500 pieces and more of medical/disposable masks classified as ‘controlled goods’ would require an export license with official permission and process formal clearance. Kindly take note of this development when planning your shipments.

Given the dynamic nature of the situation, customers are further advised to check the Thailand customs’ website, and contact FedEx’s/TNT’s Sales Representative or Customer Service Hotline for assistance.

The most common scam calls in Thailand since April last year were from call center gangs who claim to be a delivery service provider and ask victims to provide personal information or transfer money to cover customs or delivery fees in order to receive a package. Another scam that was reported recently is from illegitimate online sellers of local products who offer very low prices for their goods and claim the goods will be delivered by a trusted service provider. The victims then purchase the goods believing they are receiving great offers.

Please exercise caution and be particularly mindful when sharing personal information, and take note of the following to reduce and mitigate your risk of being a victim of a scam.

- FedEx Express and TNT Express Thailand do not contact customers using an automated calling system.

- FedEx shipments contain a 12-digit Air Waybill number (9 digits for TNT shipments); you should be able to track your shipment on fedex.com/ tnt.com for any updates regarding your shipment.

- When necessary, contact our FedEx/TNT Customer service hotline at 1782 to verify your shipment before making any financial transaction related to your shipment.

• For FedEx, payment of freight charges, duty & tax and other surcharges can be made via cash, funds transfer, online, credit card and other authorized means as set out in the FedEx Payment Method [https://www.fedex.com/en-th/billing.html]. The FedEx bank account name for shipment-related payments is “FedEx Express International (Thailand) Limited”.
• For TNT, payment of freight charges, duty & tax and other surcharges can be made via cash and funds transfer. The TNT bank account name for shipment-related payments is “TNT Express Worldwide (Thailand) Co., Ltd”.

- Do not make any payments to any bank accounts not listed above or to any “personal” bank accounts.

- The FedEx and TNT duty and tax payment process is per the following;

• If the shipment requires payment for duty and tax and other surcharges before customs release, customers will only be asked to transfer the payment to one of the FedEx/TNT bank accounts mentioned above.
• If the shipment requires payment for duty and tax and other surcharges after release, customers will only be asked to make the payment upon delivery.

Please contact our customer service hotline to verify the information if you suspect fraud.

- “@fedexthailand” is the only FedEx Thailand official LINE ID. The FedEx Express Thailand official LINE ID has a shield symbol in front of the account name, and this shows that the account has been verified and approved by LINE Thailand and can be trusted.

- If you have been scammed or suspect that someone is attempting to commit a scam on you or someone you know, report the matter to your local police.

News about scammers have consistently been reported in the society, more so in this digital era where scammers are always finding new ways and methods to scam the victims of money and personal information. The LINE chat application has become a common and convenient platform which business owners, including FedEx Express Thailand, use to connect with their customers. Please exercise caution and be particularly mindful when sharing personal information over such platforms, and take note of the following to reduce and mitigate your risks of being a victim of a scam.

• - “@fedexthailand” is the only FedEx Thailand official LINE ID. FedEx Express Thailand’s official LINE ID has a shield symbol in front of the account name and this shows that the account has been verified and approved by LINE Thailand and can be trusted.
• - Payment of freight charge, duty & tax and other surcharges can be made via cash, funds transfer, online, credit card and other authorized means as set out in the FedEx Payment Method. The FedEx bank account name for shipment-related payments to be made is “FedEx Express International (Thailand) Limited”. Do not make any payment to any other bank account or any “personal” bank account.
• - Track your shipment on fedex.com using your Air Waybill number (12 digits) to check the status of or for any updates regarding your shipment.
• - Contact FedEx Customer service hotline at 1782 to verify your shipment where necessary before making any financial transaction related to your shipment.
• - If you have been scammed or suspect that someone is attempting to commit a scam on you or someone you know, report the matter to your local police. 

We have received reports of fraudulent emails claiming to come from BillingOnline@fedex.com. These messages have a vague subject referencing an invoice (e.g. “Your FedEx invoice is ready to be paid now,” “Please pay your outstanding FedEx invoice,” “New FedEx Invoice,” “Your FedEx invoice is ready,” “Pay your FedEx invoice online”).

If you receive a message matching this description do not open the email or enter any personal information. Delete the email immediately.

FedEx does not send unsolicited emails to customers requesting information regarding packages, invoices, account numbers, passwords or personal information.

Go to our FedEx FedEx Trust Center to learn more about protecting yourself online. By following a few simple tips, you can make your online experience safer and more secure.

For more information on other fraudulent emails, you can visit our U.S. website by clicking here.

It has come to our attention that a fraudulent e-mail with unauthorized use of the FedEx name has been circulating to our customers. The e-mail claims that a FedEx shipment could not be delivered and asks the customers to open an attachment, print it out and take it to a FedEx facility to pick up the package.

Customers need to be aware that this is a fraudulent request and that this e-mail attachment contains a virus. If you have received one of these fraudulent e-mails, do not open the attachment, but delete the email immediately.

FedEx does not request payment or personal information in return for goods in transit or in FedEx custody via unsolicited mail or e-mail.

If you have received a fraudulent e-mail that claims to be from FedEx and have experienced resulting financial loss, contact your banking institution immediately through the appropriate channels.

*FedEx is not responsible for any charges or costs incurred as a result of unauthorized or fraudulent activity that abuses the FedEx name, service marks and logos.

Effective immediately, FedEx International Economy® and all freight services¹ to Lebanon are temporarily discontinued until further notice. We continue to provide FedEx International Priority® to Lebanon. Services for outbound shipments from Lebanon remain normal.

Should you have further enquiries, please contact your Sales Representatives or our Customer Service team.

¹All freight services include both FedEx International Economy® Freight and FedEx International Priority® Freight 

Effective immediately, FedEx International Economy® services from China to select markets in Middle East and Africa are discontinued until further notice due to multiple factors.

As an alternative, we recommend customers using FedEx International Priority services2 for shipments from China to these destinations.

Providing excellent customer experience is a top priority for us and we apologize for any inconvenience this may cause.

Listed below are the countries included in the suspension until further notice:

Should you have further enquiries, please contact your Sales Representatives or our Customer Service team.

¹FedEx International Economy® services include FedEx International Economy®, FedEx International Economy® Freight and FedEx International Economy® DirectDistribution.

²FedEx International Priority® services include FedEx International Priority®, FedEx International Priority® Express, FedEx International Priority® Freight, and FedEx International Priority® DirectDistribution. 

FedEx International Priority inbound and outbound service to and from Ukraine has been reinstated covering the majority of Ukrainian postal codes. Pick-up and delivery services will be performed according to local authority instructions, where it is safe and possible.

All Russian and Belarusian FedEx International services continue to be suspended until further notice.

Continue to check this page for updates. For specific shipment status information, please track your shipment at fedex.com.