U.S. Customs and Border Protection (CBP) is rolling out an automated capability to enforce the de minimis threshold, which allows the duty and tax-free entry of shipments with an aggregate value of USD800 or less per person, per day. FedEx customers are reminded that if a recipient’s aggregated imported shipments across all transportation modes or carriers exceed the USD800 de minimis daily threshold, then informal or formal entries may be required—including payment of all applicable duties, taxes, and fees—and may be subject to delays as a result.

While the “per person, per day” de minimis provision is already actively enforced by CBP, we anticipate that automated enforcement of this provision will lead to more consistent and comprehensive treatment by CBP.

To avoid potential clearance delays, FedEx encourages customers to follow these best practices to remain in compliance with CBP guidelines:

• Provide precise cargo descriptions when creating shipments with FedEx.

  • These guidelines include a precise product description, specific monetary value and currency, shipper and recipient details, as well as an HS code (where required). Vague merchandise descriptions violate CBP guidelines and may delay clearance.

  • To learn more about writing a clear commodity description and HS code, watch our video here.
    

• Ensure you are using FedEx Ship Manager^TM at fedex.com or the most updated version of FedEx shipping software.
  

• If inbound shipments are heading to fulfillment centers:

  • Follow CBP’s guidance during shipment creation, including listing the consignee name as “[Merchandise Owner Name] c/o [fulfillment center name]”, for example, “Company ABC c/o Amazon Fulfillment Center”.

For further information and support regarding this enforcement, please contact your sales representative or FedEx customer service team. 

The following changes will take effect on January 13, 2025, for FedEx international shipments:

• All international packages that meet the criteria of Additional Handling Surcharge – Dimension will be subject to an 18kg (40lb) minimum billable weight. Other Additional Handling Surcharge assessment criteria currently used to determine the applicability of these surcharges remain unchanged. Visit our Surcharge and other information webpage for details.

NOTE: If a FedEx package is subject to an Oversize Charge or Additional Handling Surcharge – Packaging, and also meets the criteria for Additional Handling Surcharge – Dimension, the minimum billable weight of 18kg (40lb) will still apply. This means that this condition is applied even if Additional Handling Surcharge – Dimension itself is not charged.

• A U.S. Inbound Processing Fee will be assessed on all international shipments imported into the U.S. in connection with the processing of those shipments for customs clearance. Visit our Surcharge and other information webpage for details.

• Additional surcharges will be included in the list of fuel-applicable surcharge for all international shipments.  Visit our Fuel surcharge webpage for details.

• A Duty and Tax Forwarding Fee will apply instead of the Disbursement Fee if the shipper selects a third-party billing option for duties and taxes and duties and taxes are to be paid outside of the shipment’s destination country. Visit our Clearance services and related fees webpage for details.

We are excited to inform you that our station is relocating to a new, larger facility that will provide you with easier access and a more convenient drop-off and pick-up experience for your shipments.

Starting from December 16, 2024, we will be operating from our new address:

264/2 Pinthong Logistic Park, Moo 2, Bueng, Sriracha, Chonburi 20230

Our current address at 789/30 Pin-Thong 1 Industrial Park, Phase 4, Unit A3, Moo 1, Tumbol Nongkham, Amphur Sriracha, Chonburi 20230 will no longer be in use after this date.

Our operating hours will remain the same:

Monday - Friday: 9:00 - 17:00

Saturday: 10:00 - 15:00

Sunday & Public Holidays: Closed

We are confident that our new facility will enhance your experience with us, and we look forward to continuing to serve you from our new location. If you have any questions, please don’t hesitate to contact us. Thank you for your continued support!

FedEx Thailand is going to adjust its operating hours during New Year holidays wherein customers may experience service limitations.

From Dec 31, 2024 - Jan 1, 2025, all FedEx Stations, Gateway, Ship Centers and Customer Service will be closed.

FedEx Stations and Ship Centers at Lam Chabang, Pattaya, Phuket, Songkhla, Surat Thani, Chiangmai, Lamphun, Phitsanulok, Khon Kaen, and Nakorn Ratchasima will be closed from Dec 30, 2024 - Jan 1, 2025. Please note that operations in upcountry areas will not be available during this period.

We recommend our customers to plan shipping schedules prior to the holidays. We apologize for any inconvenience this may cause and are dedicated to ensuring your shipment reaches its destination promptly. For further enquiries, please contact your Sales Representative or our Customer Service team.

As we embrace the festive holiday season, our commitment to providing you with exceptional service is stronger than ever. To enhance your experience and better meet your needs, we’re excited to announce a key adjustment designed just for you. Let’s make this season memorable together!

Starting November 2024 through March 2025, customers in select postal codes across Bangkok, Samut Prakan, and bustling industrial estate areas will benefit from extended preparation time for your shipments using our FedEx International First, FedEx International Priority Express, FedEx International Priority, FedEx International Priority Freight, FedEx International Economy, and FedEx International Economy Freight services. This exciting enhancement reflects our team’s dedication to improving your experience with us. Get ready to ship with ease!

Please refer to the tables below for more details on this new service offering.

*FedEx International First, FedEx International Priority Express, FedEx International Priority and FedEx International Economy services

** FedEx International Priority Freight and FedEx International Economy Freight services

Thank you for choosing us. We look forward to serving you this holiday season!

For further enquiries, please contact your Sales Representative or our Customer Service team.

Effective October 21, 2024, Air Freight Premier Care is available in Singapore, Thailand, Philippines, Indonesia and Malaysia.

Air Freight Premier Care supports our customers for a one-stop shop shipping experience with below offering provided:

1. Create air waybill on behalf of customers

2. Proactive monitoring & intervention – working hours

3. Proactive monitoring & intervention – 24/7

4. Customized reporting

5. Customized post-sales support

More ancillary services will be available through Air Freight Premier Care in the upcoming months, and we are planning to expand our service to more Asia Pacific markets in 2025. Please stay tuned for updates at fedex.com.

For more information, please click here for support. 

Effective from July 5 to December 31, 2024, the Ministry of Finance will impose a 7% VAT on imported goods valued less than THB1,500. As a result, goods purchased from abroad will be subject to the same VAT as goods purchased from local Thai stores.

FedEx would like to inform our customers that we will collect 7% VAT on imported goods with a value lower than THB1,500 to submit to Customs Department. Customers can learn more about this VAT through the Thai Customs website or their hotline at 1164. 

Continue to check this page for service updates. For further enquiries, please contact your Sales Representative or our Customer Service team.

FedEx is committed to delivering exceptional service to our customers. We are delighted to announce that effective immediately, customers who have freight shipments (FedEx International Priority Freight/FedEx International Economy Freight services) up to 99 kg and below total shipment weight and within the length + girth limit* or heavy weight shipments up to 499 kg total shipment weight can now book and receive an instant confirmation. In addition, the cut-off time of these shipments is extended by up to 2 hours, depending on your location**.

This enhancement affords you extra time to prepare your shipments, all while maintaining the same efficient transit times.

*Length + girth limit: < 330 cm (Width <=203cm; Height <=178cm)

**Cut-off times vary depending on your area

For further enquiries, please contact your Sales Representative or our Customer Service team.

FedEx Express and TNT Express are going to adjust operating hours during these Songkran Holidays wherein customers may experience service limitations.

From April 13-15, 2024, all FedEx Stations, Gateway, World Service Centers and Customer Service will be closed.

We encourage FedEx and TNT customers to plan your shipping schedules prior to the holidays. We regret any inconvenience you may experience and are committed to delivering your shipment to its destination as soon as possible. For further enquiries, please visit fedex.com.

Effective March 26, 2024, any applicable Withholding Tax (WHT) amount will be shown on your Invoice/Tax Invoice/Receipt. This enhancement is designed to improve your experience by providing the total withholding tax amount for taxable invoices. The indicated WHT amount is not applicable for individual customers, company or juristic person customers who are using e-withholding tax system or non-Thai entities not carrying on business in Thailand. This change will only affect taxable invoices, and no WHT amount will be shown on non-taxable invoices.

Please view the invoice format change here.

Starting March 25, 2024, the FedEx single hotline at 1782 will be able to handle your customs clearance inquires. If you have any questions regarding the import customs clearance process, please call us at 1782 and enter your clearance representative’s extension number (if any). Your call will be transferred to the clearance expert directly. You can find your representative’s extension number in the email footer. With this single hotline, we will be able to assist you efficiently and swiftly. Your pleasant experience is important to us, and we will continue to do our best to serve you.

PromptPay is now available to FedEx customers in Thailand. You can make payments via PromptPay for the following services:

1. FedEx invoice settlement, by scanning the dynamic QR codes on invoices, statements of account & dunning letters.

2. Settlement of Duty Tax charges through email / SMS notifications embedded with the secure payment link.

3. Paying for cash shipment freight charges at the point of pick-up, or Duty Tax charges at the point of delivery by our couriers.

To sustain high service quality, we review and recalibrate our surcharges from time to time in consideration of various business factors. This enables us to keep investing in our business so we can continue delivering the shipping service offerings you need and the excellent service you have come to expect from us.

Effective April 1, 2024, there will be a change to our Delivery Order Fee (D/O). This charge will apply when FedEx transfers the responsibility for a shipment and related customs documentation to customer’s nominated broker for clearance and last-mile delivery upon shipper’s or importer’s request. The new rate is THB400 per shipment (subject to 7% VAT). This rate will apply to any pending shipments that require a Delivery Order on or after April 1, 2024.

Please click here to learn more about our surcharge details or visit our Ancillary clearance fees webpage. Alternatively, please contact our customer service team at 1782.

Thank you for your loyal and ongoing support. We remain committed to providing excellent service and the best possible experience for your business needs.

Effective January 22, 2024, we will add an additional page with your invoice. This concise one pager will showcase detailed information about FedEx billing and invoicing information, such as transportation charges, duties and taxes and related charges, fuel, and other surcharges, and so on. You can easily access any billing information you want through this. The one pager is only applicable on the soft copy of FedEx invoice (PDF). 

To get the copy of the One Pager, you can click here.

With effect from February 1, 2024, Shippers will be charged THB 130 Manual Document Handling Fee per shipment for two types of shipments as detailed below:

Manual Air Waybills:

From February 1, 2024, Manual Document Handling Fee will be charged per shipment after shipment is shipped using a manual Air Waybill.

From this date, the “Manual Air Waybill surcharge” will no longer be chargeable, and only the Manual Document Handling Fee shall apply to such shipments.

Air Waybills generated via shipping tools but without trade document uploading:

The Manual Document Handling Fee shall also be chargeable from February 1, 2024, on shipments shipped with Air Waybills generated via shipping tools but without FedEx® Electronic Trade Documents uploading.

To allow shippers to adapt to the use of Electronic Trade Documents with Air Waybills generated via shipping tools, no fee will be charged for such shipments between February 1, 2024 to February 29, 2024 as a grace period.

We encourage you to use our online shipping tools and upload Electronic Trade Documents when you ship with FedEx so that you can avoid this surcharge and enjoy the ease, speed, and convenience of processing shipments digitally.

To learn more about the surcharge, please click "View More".

VIEW MORE

We are delighted to inform you that effective November 15, 2023, FedEx is expanding its dangerous goods shipping service to customers in Chiang Mai and Lamphun, covering postal codes 50000, 50130, and 51000. This will allow the movement of essential items under the dangerous goods classification, such as medical life-saving appliances, swiftly and securely across much broader areas of the country.

In addition to existing coverage across Bangkok, FedEx will now handle dangerous goods shipments through International Priority services to and from Chiang Mai and Lumphun. All classes of dangerous goods for this service are accepted, except those categorized under the International Air Transport Association’s Hazard Class 1 Explosives, Class 7 Radioactive Material. If you are not sure whether your items can be shipped through our network, please contact us at thdg@fedex.com or book your shipment right away through our hotline at 1782.

Through FedEx expertise, dangerous goods are safely packed, marked, labelled and appropriately documented, meticulously handled, and shipped by trained personnel to ensure they arrive safely at their destinations. We hope to open up more possibilities for local businesses to expand their portfolio and meet the growing demands of their customers.

Beginning October 31, 2023, FedEx is thrilled to introduce a new Boeing 767 flight that will reduce transit times by one day for shipments originating from South Vietnam, including Ho Chi Minh City to various major cities across Asia, Europe and the Middle East, Indian Subcontinent and Africa (MEISA) region.

This means that for the entire Vietnam market, FedEx can offer transit of just one business day* to reach major APAC cities and two business days* for connections to major cities in Europe and MEISA.

Please refer to our online rate & transit time tool (https://www.fedex.com/en-th/online/rating.html#) for the exact transit time for your shipments. Should you have more questions, you may contact your Sales Representative or call our Customer Service Team at 1782.

Note: * Transit times may vary depending on specific origin and destination postal codes. 

To continue offering the best possible ancillary clearance service, the rate of duty handling fee assessed on import shipments will be adjusted to 2% of Duty & Tax or THB200, whichever is higher. This adjustment will take effect starting November 1, 2023.

As the integration and transformation of our FedEx Express/TNT businesses progresses, one of our next steps is to combine the existing FedEx Express and TNT legal entities in Thailand, effective December 1, 2023. This aims to improve our business efficiency whilst we ensure your business needs are met.

As part of this process, the entire business of FedEx Express International (Thailand) Limited and TNT Express Worldwide (Thailand) Co., Ltd., including their operations and all their assets and liabilities, will be automatically transferred to and combined with Federal Express (Thailand) Limited on December 1, 2023.

Notwithstanding the above mentioned corporate changes, our product and service portfolios will remain unchanged.  Please visit our dedicated page for more details.

New regulations in the Kingdom of Saudi Arabia require all customers shipping to and within Saudi Arabia to enter a ‘short address code/ National address’ of the receiver/ consignee to ensure faster delivery of your shipments. This requirement impacts anyone shipping to Saudi Arabia from within and outside the Kingdom.

Please request the receiver/ consignee of your shipment based in Saudi Arabia, for their ‘short address code/ National address’ to ensure faster delivery of your shipments.

The requirement is already in effect and in the coming time the national address will become mandatory for all residents, citizens and companies operating inside Saudi Arabia.

In order to avoid possible delays or return of shipments, please adhere to the new requirements and help ensure your package(s) reach their destination. Please refer to the user guide of entering the short address code / National address to the FedEx or TNT shipping tools correctly.

For more information on the ‘short address code/ National address’, please visit https://splonline.com.sa/en/national-address-1/

With the B2C e-commerce market growing steadily and residential deliveries on the rise, consumers are not always home to receive their deliveries.

Starting July 7, 2023, in New Zealand and September 4, 2023, in Australia, residential shipments may be released without signature at recipients’ doorstep or such other appropriate place, with a Picture Proof of Delivery, when recipients are not at home. Picture Proof of Delivery will give e-commerce merchants and consumers peace of mind on the delivery of their shipments.

This enhancement is another step in our continued efforts to innovate digitally, improve our customers’ experience and will assist in decreasing our carbon footprint.

The change will apply to all FedEx International Connect Plus (FICP) and International Priority Express (IPE), International Priority (IP), and International Economy (IE) services with declared customs value less than USD600 and declared value for carriage less than USD1 delivered to residential addresses.

For residential shipments that require a signature, customers need to select one of the following signature options at shipment creation: Indirect Signature Required (ISR), Direct Signature Required (DSR) or Adult Signature Required (ASR). Please note that DSR and ASR options come with a surcharge.

If you’re a business outside Canada exporting commercial goods into Canada and responsible for the payment of any duties and taxes as the Importer of Record (IOR), it’s important to take the necessary steps now to help prevent your FedEx Express shipments from being delayed at the border when CARM is fully implemented.

Please click here to learn more.

As part of FedEx Express and TNT integration progresses, we would like to notify you that FedEx Express will perform the customs clearance for your TNT shipments starting from September 1, 2023, There will be no changes to your services or charges from TNT.

Regarding to this change, we encourage you to register FedEx as your customs broker. We can assist you on the registration process to ensure smooth clearance process moving forward.

If you already assigned FedEx as your customs broker, please note that this transition will be seamless with no action required from you. You will only notice that FedEx is the customs broker for your TNT shipments.

The invoicing process remains unchanged as you will continue to receive your receipt, invoice, tax invoice of duty and tax from TNT Express Worldwide until further notice. For more information, please contact ppless@corp.ds.fedex.com

Effective July 16, 2023, the Money-back Guarantee (MBG) will resume on FedEx International Priority^® services¹ in Asia Pacific, Middle East & Africa (AMEA). This will be applicable to international shipments shipping from/ to and within AMEA, and eligible for payor based in AMEA.

For more information about MBG, please visit our Standard Conditions of Carriage here.

Should you have further enquiries, please contact our Customer Service team.

¹FedEx International Priority^® services include FedEx International First^®, FedEx International Priority^® Express, FedEx International Priority^®, FedEx International Priority^® Freight, FedEx International Priority^® DirectDistribution and FedEx International Priority DirectDistribution^®Freight

We are excited to bring you some important news about our operation in western Bangkok and nearby provinces, where we are connecting the international and domestic ground operations. Bringing together the power and reach of our teams supports our plans to provide better coverage and greater connectivity.

On July 3, 2023, customers in western Bangkok, Ratchaburi, Samut Prakan and Samut Sakhon areas will soon see changes in the following aspects: -

• Station operations will be “one route, one courier”. FedEx Express and TNT customers will benefit from one courier, picking up and delivering all of the FedEx Express and TNT international and domestic shipments. Our courier has information about both FedEx Express and TNT services.
• Same pick-up and transit time
• Launch of the new KDTA station ID to cover 19 postal codes as the followings:
  10130, 10140, 10150, 10160, 10170, 10290, 10600, 10700, 70000, 70110, 70120, 70130, 70140, 70160, 70170, 74000, 74110, 74120, 74130
  • Customers under these areas will see KDTA as a new station ID when creating shipping label on fedex.com
  • Customers can also drop off and pick up their packages at the FedEx Express facility at the below address:

FedEx Express, KDTA Station: 8/3 Soi Ratburana 29, Ratburana, Bangkok 10140

We remain committed to delivering an outstanding experience for our customers. While we are taking steps towards a future that will offer you the best services, we will make sure that for you, it remains business as usual. For further enquiries, please visit fedex.com.

We would like to inform you that effective May 16, 2023, digital signature will be removed from the following FedEx Thailand invoices and credit notes and replaced with a note "Computer Generated. Signature not required." to enhance operational efficiency. 

• Invoice for Freight, Duty, Tax, and other charges
• Invoice for miscellaneous services
• Credit Note

The other details of the documents will remain the same. 

Effective May 2, 2023, FedEx International Economy^® services¹ will be reinstated from APAC markets to more than 170 markets and territories worldwide². In addition, the transit time of FedEx International Priority^® services³ from APAC markets⁴ to worldwide destinations will be enhanced. With these improvements, customers can have more choices to meet the dynamic international shipping needs.

Should you have further enquiries, please contact your Sales Representatives or our Customer Service team.

¹FedEx International Economy^® services include FedEx International Economy^®, FedEx International Economy^® Freight and FedEx International Economy^® DirectDistribution.

²For details on specific origins and destinations, please contact Sales Representatives or Customer Service team.

³FedEx International Priority^® services include FedEx International First^®, FedEx International Priority^® Express and FedEx International Priority^®.

⁴Except China where export service enhancement will be effective on June 1, 2023.

We would like to inform you of an important update from the Thai Industrial Standards Institute (TISI) regarding product import regulations. Effective October 1, 2024, TISI will no longer exempt personal-use items from product licensing requirements. It is the responsibility of importers, even for personal-use purposes, to obtain a License for Product Importation (LPI), if applicable.

Examples of products affected by this change include, but not limited to, furry dolls, stuffed toys, squishy dolls, card games, models and figures, amplifiers, power plugs, lamps, light signs, exhaust pipes, and helmets.

This regulation aims to prevent substandard products, particularly those entering the country through e-commerce. Please ensure your shipments comply with this new requirement to avoid customs delays. If you have any questions or need assistance obtaining the necessary permits, please feel free to contact our customer support team.

U.S. Customs and Border Protection (CBP) has announced that it will begin rejecting any U.S. import shipment data containing vague descriptions effective November 12, 2024. If CBP rejects a vague cargo description, then FedEx may decline the shipment at origin or may hold the shipment at origin until complete data is submitted.

FedEx customers are reminded of the importance of providing precise cargo descriptions when creating their shipments with FedEx to ensure their shipments comply with CBP’s regulations. After the effective date, any shipments identified by CBP as containing vague descriptions will be rejected by CBP and may incur delays.

Precise descriptions accurately describe what the goods are made of and their intended use. Examples include “children’s toys made of plastic” rather than “toys” and “women’s dresses made of 60% cotton 40% polyester” rather than “clothing”.

To learn more about writing a clear commodity description, watch our video here on fedex.com. Additionally, CBP has provided a list of examples to illustrate how to create a precise commodity description, which you can find here.

With this enforcement in place, manual air waybills destined for the United States will experience a 1-day transit extension. To minimize any impact on your shipments, we encourage customers to utilize FedEx online shipping tools to create shipments.

For further information and support related to this enforcement, please contact your sales representative or FedEx customer service team.

Effective from Jan 1, 2023, invoices for ancillary services performed in Singapore which originally subject to 7% Singapore GST will now be increased to 8%.  The Singapore GST rate will further increase from 8% to 9% effective from Jan 1, 2024. 

The above change is in accordance with tax law change as recently announced by the Singapore Minister of Finance to support healthcare expenditure and to take care of seniors in Singapore.

The GST below will apply to all customers for ancillary services performed in Singapore as well as domestic freight charges that are currently subject to 7% GST, including payers billed outside and inside Singapore:

If you have any questions about the tax, please contact your sales representative or reach us at the enquiry hotline on your FedEx invoice.

On February 20,2020, the Central Committee, Department of Internal Trade on Prices of Goods and Services announced effective from February 21, all medical/disposal masks exports regardless the quantity require an export license with official permission.

In view of the above, effective immediately, FedEx Express customers exporting medical/disposable masks regardless of quantity require an export license with official permission and process formal clearance. Kindly take note of this development when planning your shipments.

Given the dynamic nature of the situation, customers are further advised to check the Thailand customs’ website, and contact our Sales Representative or Customer Service Hotline for assistance.

On February 4, 2020, Thailand’s cabinet classified surgical masks and certain other products as ‘controlled goods’ to prevent shortages. This designation allows the Thailand government to manage the distribution and export of such products.

The Central Committee, Department of Internal Trade on Prices of Goods and Services announced on February 4, 2020 that exporting 500 pieces and more of ‘controlled goods’ requires official permission.

In view of the above, effective immediately, customers exporting 500 pieces and more of medical/disposable masks classified as ‘controlled goods’ would require an export license with official permission and process formal clearance. Kindly take note of this development when planning your shipments.

Given the dynamic nature of the situation, customers are further advised to check the Thailand customs’ website, and contact FedEx’s/TNT’s Sales Representative or Customer Service Hotline for assistance.

The most common scam calls in Thailand since April last year were from call center gangs who claim to be a delivery service provider and ask victims to provide personal information or transfer money to cover customs or delivery fees in order to receive a package. Another scam that was reported recently is from illegitimate online sellers of local products who offer very low prices for their goods and claim the goods will be delivered by a trusted service provider. The victims then purchase the goods believing they are receiving great offers.

Please exercise caution and be particularly mindful when sharing personal information, and take note of the following to reduce and mitigate your risk of being a victim of a scam.

- FedEx Express and TNT Express Thailand do not contact customers using an automated calling system.

- FedEx shipments contain a 12-digit Air Waybill number (9 digits for TNT shipments); you should be able to track your shipment on fedex.com/ tnt.com for any updates regarding your shipment.

- When necessary, contact our FedEx/TNT Customer service hotline at 1782 to verify your shipment before making any financial transaction related to your shipment.

• For FedEx, payment of freight charges, duty & tax and other surcharges can be made via cash, funds transfer, online, credit card and other authorized means as set out in the FedEx Payment Method [https://www.fedex.com/en-th/billing.html]. The FedEx bank account name for shipment-related payments is “FedEx Express International (Thailand) Limited”.
• For TNT, payment of freight charges, duty & tax and other surcharges can be made via cash and funds transfer. The TNT bank account name for shipment-related payments is “TNT Express Worldwide (Thailand) Co., Ltd”.

- Do not make any payments to any bank accounts not listed above or to any “personal” bank accounts.

- The FedEx and TNT duty and tax payment process is per the following;

• If the shipment requires payment for duty and tax and other surcharges before customs release, customers will only be asked to transfer the payment to one of the FedEx/TNT bank accounts mentioned above.
• If the shipment requires payment for duty and tax and other surcharges after release, customers will only be asked to make the payment upon delivery.

Please contact our customer service hotline to verify the information if you suspect fraud.

- “@fedexthailand” is the only FedEx Thailand official LINE ID. The FedEx Express Thailand official LINE ID has a shield symbol in front of the account name, and this shows that the account has been verified and approved by LINE Thailand and can be trusted.

- If you have been scammed or suspect that someone is attempting to commit a scam on you or someone you know, report the matter to your local police.

News about scammers have consistently been reported in the society, more so in this digital era where scammers are always finding new ways and methods to scam the victims of money and personal information. The LINE chat application has become a common and convenient platform which business owners, including FedEx Express Thailand, use to connect with their customers. Please exercise caution and be particularly mindful when sharing personal information over such platforms, and take note of the following to reduce and mitigate your risks of being a victim of a scam.

• - “@fedexthailand” is the only FedEx Thailand official LINE ID. FedEx Express Thailand’s official LINE ID has a shield symbol in front of the account name and this shows that the account has been verified and approved by LINE Thailand and can be trusted.
• - Payment of freight charge, duty & tax and other surcharges can be made via cash, funds transfer, online, credit card and other authorized means as set out in the FedEx Payment Method. The FedEx bank account name for shipment-related payments to be made is “FedEx Express International (Thailand) Limited”. Do not make any payment to any other bank account or any “personal” bank account.
• - Track your shipment on fedex.com using your Air Waybill number (12 digits) to check the status of or for any updates regarding your shipment.
• - Contact FedEx Customer service hotline at 1782 to verify your shipment where necessary before making any financial transaction related to your shipment.
• - If you have been scammed or suspect that someone is attempting to commit a scam on you or someone you know, report the matter to your local police. 

We have received reports of fraudulent emails claiming to come from BillingOnline@fedex.com. These messages have a vague subject referencing an invoice (e.g. “Your FedEx invoice is ready to be paid now,” “Please pay your outstanding FedEx invoice,” “New FedEx Invoice,” “Your FedEx invoice is ready,” “Pay your FedEx invoice online”).

If you receive a message matching this description do not open the email or enter any personal information. Delete the email immediately.

FedEx does not send unsolicited emails to customers requesting information regarding packages, invoices, account numbers, passwords or personal information.

Go to our FedEx FedEx Trust Center to learn more about protecting yourself online. By following a few simple tips, you can make your online experience safer and more secure.

For more information on other fraudulent emails, you can visit our U.S. website by clicking here.

It has come to our attention that a fraudulent e-mail with unauthorized use of the FedEx name has been circulating to our customers. The e-mail claims that a FedEx shipment could not be delivered and asks the customers to open an attachment, print it out and take it to a FedEx facility to pick up the package.

Customers need to be aware that this is a fraudulent request and that this e-mail attachment contains a virus. If you have received one of these fraudulent e-mails, do not open the attachment, but delete the email immediately.

FedEx does not request payment or personal information in return for goods in transit or in FedEx custody via unsolicited mail or e-mail.

If you have received a fraudulent e-mail that claims to be from FedEx and have experienced resulting financial loss, contact your banking institution immediately through the appropriate channels.

*FedEx is not responsible for any charges or costs incurred as a result of unauthorized or fraudulent activity that abuses the FedEx name, service marks and logos.

Effective immediately, FedEx International Economy® and all freight services¹ to Lebanon are temporarily discontinued until further notice. We continue to provide FedEx International Priority® to Lebanon. Services for outbound shipments from Lebanon remain normal.

Should you have further enquiries, please contact your Sales Representatives or our Customer Service team.

¹All freight services include both FedEx International Economy® Freight and FedEx International Priority® Freight 

Effective immediately, FedEx International Economy® services from China to select markets in Middle East and Africa are discontinued until further notice due to multiple factors.

As an alternative, we recommend customers using FedEx International Priority services2 for shipments from China to these destinations.

Providing excellent customer experience is a top priority for us and we apologize for any inconvenience this may cause.

Listed below are the countries included in the suspension until further notice:

Should you have further enquiries, please contact your Sales Representatives or our Customer Service team.

¹FedEx International Economy® services include FedEx International Economy®, FedEx International Economy® Freight and FedEx International Economy® DirectDistribution.

²FedEx International Priority® services include FedEx International Priority®, FedEx International Priority® Express, FedEx International Priority® Freight, and FedEx International Priority® DirectDistribution. 

FedEx International Priority inbound and outbound service to and from Ukraine has been reinstated covering the majority of Ukrainian postal codes. Pick-up and delivery services will be performed according to local authority instructions, where it is safe and possible.

All Russian and Belarusian FedEx International services continue to be suspended until further notice.

Continue to check this page for updates. For specific shipment status information, please track your shipment at fedex.com.