Effective October 21, 2024, Air Freight Premier Care is available in Singapore, Thailand, Philippines, Indonesia and Malaysia.

Air Freight Premier Care supports our customers for a one-stop shop shipping experience with below offering provided:

1. Create air waybill on behalf of customers

2. Proactive monitoring & intervention – working hours

3. Proactive monitoring & intervention – 24/7

4. Customized reporting

5. Customized post-sales support

More ancillary services will be available through Air Freight Premier Care in the upcoming months, and we are planning to expand our service to more Asia Pacific markets in 2025. Please stay tuned for updates at fedex.com.

For more information, please click here for support. 

The Bureau of Customs (BOC) released Customs Administrative (CAO) Order 02-2024 covering  all Service Fees, Dues and Charges to be collected by BOC from  the Shipping Lines, Airlines, Air Express Operators, Importers, Exporters, Customs Brokers, Freight Forwarders, Consolidators, Deconsolidators, Logistics Providers, Transhippers, Operators of Customs Bonded Warehouses and other Customs Facilities and Warehouses, Free Zone Locators or registered enterprises, Third Party Solutions Providers, and all other parties served by the Bureau.

CAO 02-2024 was published on May 11, 2024 and take effect on June 10, 2024, or 30 days after its publication. 

The objective of this memorandum are as follows:

1. To identify the different Service Fees, Dues, and Charges to be collected by the Bureau from various stakeholders for services rendered by Customs personnel;

2. To provide for uniformity in the rates of Service Fees, Dues, and Charges to be charged by the Bureau; and

3. To provide a mechanism for the payment of overtime work and other services rendered by Customs personnel in accordance with the Service Fees prescribed by the Bureau.

In line with this, FedEx will apply necessary changes on both import and exporter local processing charges (LPC) transaction effective June 10, 2024.

For more information about this new regulation visit this link

CUSTOMS ADMINISTRATIVE ORDER (CAO) 2024 – Bureau of Customs

To learn more about the surcharge, please click here.

Effective January 22, 2024, we will add an additional page with your invoice. This concise one pager will showcase detailed information about FedEx billing and invoicing information, such as transportation charges, duties and taxes and related charges, fuel, and other surcharges, and so on. You can easily access any billing information you want through this. The one pager is only applicable on the soft copy of FedEx invoice (PDF). 

To get the copy of the One Pager, you can click here.

With effect from February 1, 2024, Shippers will be charged PHP 250 Manual Document Handling Fee per shipment for two types of shipments as detailed below:

Manual Air Waybills:

From February 1, 2024, Manual Document Handling Fee will be charged per shipment after shipment is shipped using a manual Air Waybill.

From this date, the “Manual Air Waybill surcharge” will no longer be chargeable, and only the Manual Document Handling Fee shall apply to such shipments.

Air Waybills generated via shipping tools but without trade document uploading:

The Manual Document Handling Fee shall also be chargeable from February 1, 2024, on shipments shipped with Air Waybills generated via shipping tools but without FedEx^® Electronic Trade Documents uploading.

To allow shippers to adapt to the use of Electronic Trade Documents with Air Waybills generated via shipping tools, no fee will be charged for such shipments between February 1, 2024 to February 29, 2024 as a grace period.

We encourage you to use our online shipping tools and upload Electronic Trade Documents when you ship with FedEx so that you can avoid this surcharge and enjoy the ease, speed, and convenience of processing shipments digitally.

To learn more about the surcharge, please click "View More".

VIEW MORE

Effective January 1, 2024, a duty and tax disbursement fee will be assessed on importers without a FedEx shipping account and will be collected along with duty and tax before or during shipment delivery. We encourage importers to open a FedEx shipping account so the fee can be conveniently billed to your account.

Effective January 1, 2024, fuel surcharge for Philippines-based payers will be levied on all FedEx Express® shipments. The fuel surcharge for each shipment is assessed on its net freight charge and applicable transportation-related surcharges. Please visit our Fuel Surcharge webpage to find out more.

Beginning October 31, 2023, FedEx is thrilled to introduce a new Boeing 767 flight that will reduce transit times by one day for shipments originating from South Vietnam, including Ho Chi Minh City to various major cities across Asia, Europe and the Middle East, Indian Subcontinent and Africa (MEISA) region.

This means that for the entire Vietnam market, FedEx can offer transit of just one business day* to reach major APAC cities and two business days* for connections to major cities in Europe and MEISA.

Please refer to our online rate & transit time tool (https://www.fedex.com/en-ph/online/rating.html#) for the exact transit time for your shipments. Should you have more questions, you may contact your Sales Representative or call our Customer Service Team at +63.45.4993900.

Note: * Transit times may vary depending on specific origin and destination postal codes. 

In anticipation of heavy traffic due to the opening of the FIBA World Cup on August 25, 2023, the municipality of Bocaue, Bulacan and other municipalities located around the Philippine Arena will be implementing total truck bans on all main and secondary roads.

FedEx pick-up and delivery operations to Metro Manila and South Luzon areas may also be affected as a result. To maintain delivery commitments for outbound packages, we will be adjusting pick-up cut-off times on August 25 by two (2) hours earlier for Metro Manila and one (1) hour earlier for South Luzon.

With the B2C e-commerce market growing steadily and residential deliveries on the rise, consumers are not always home to receive their deliveries.

Starting July 7, 2023, in New Zealand and September 4, 2023, in Australia, residential shipments may be released without signature at recipients’ doorstep or such other appropriate place, with a Picture Proof of Delivery, when recipients are not at home. Picture Proof of Delivery will give e-commerce merchants and consumers peace of mind on the delivery of their shipments.

This enhancement is another step in our continued efforts to innovate digitally, improve our customers’ experience and will assist in decreasing our carbon footprint.

The change will apply to all FedEx International Connect Plus (FICP) and International Priority Express (IPE), International Priority (IP), and International Economy (IE) services with declared customs value less than USD600 and declared value for carriage less than USD1 delivered to residential addresses.

For residential shipments that require a signature, customers need to select one of the following signature options at shipment creation: Indirect Signature Required (ISR), Direct Signature Required (DSR) or Adult Signature Required (ASR). Please note that DSR and ASR options come with a surcharge. 

New regulations in the Kingdom of Saudi Arabia require all customers shipping to and within Saudi Arabia to enter a ‘short address code/ National address’ of the receiver/ consignee to ensure faster delivery of your shipments. This requirement impacts anyone shipping to Saudi Arabia from within and outside the Kingdom.

Please request the receiver/ consignee of your shipment based in Saudi Arabia, for their ‘short address code/ National address’ to ensure faster delivery of your shipments.

The requirement is already in effect and in the coming time the national address will become mandatory for all residents, citizens and companies operating inside Saudi Arabia.

In order to avoid possible delays or return of shipments, please adhere to the new requirements and help ensure your package(s) reach their destination. Please refer to the user guide of entering the short address code / National address to the FedEx or TNT shipping tools correctly.

For more information on the ‘short address code/ National address’, please visit https://splonline.com.sa/en/national-address-1/

Effective August 7, 2023, as part of our go green initiative and FedEx Billing Online (FBO) registered user, we will stop sending you paper credit note and you can continue to download the PDF credit note from FBO. ​

You can also change your FBO setting by following the steps here to receive your PDF invoice and credit note if you are currently not. ​

For more information about FBO, you can visit our billing page for details.

If you’re a business outside Canada exporting commercial goods into Canada and responsible for the payment of any duties and taxes as the Importer of Record (IOR), it’s important to take the necessary steps now to help prevent your FedEx Express shipments from being delayed at the border when CARM is fully implemented.

Please click here to learn more.

Effective July 16, 2023, the Money-back Guarantee (MBG) will resume on FedEx International Priority^® services¹ in Asia Pacific, Middle East & Africa (AMEA). This will be applicable to international shipments shipping from/ to and within AMEA, and eligible for payor based in AMEA.

For more information about MBG, please visit our Standard Conditions of Carriage here.

Should you have further enquiries, please contact our Customer Service team.

¹FedEx International Priority^® services include FedEx International First^®, FedEx International Priority^® Express, FedEx International Priority^®, FedEx International Priority^® Freight, FedEx International Priority^® DirectDistribution and FedEx International Priority DirectDistribution^®Freight

Effective May 2, 2023, FedEx International Economy^® services¹ will be reinstated from APAC markets to more than 170 markets and territories worldwide². In addition, the transit time of FedEx International Priority^® services³ from APAC markets⁴ to worldwide destinations will be enhanced. With these improvements, customers can have more choices to meet the dynamic international shipping needs.

Should you have further enquiries, please contact your Sales Representatives or our Customer Service team.

¹FedEx International Economy^® services include FedEx International Economy^®, FedEx International Economy^® Freight and FedEx International Economy^® DirectDistribution.

²For details on specific origins and destinations, please contact Sales Representatives or Customer Service team.

³FedEx International Priority^® services include FedEx International First^®, FedEx International Priority^® Express and FedEx International Priority^®.

⁴Except China where export service enhancement will be effective on June 1, 2023.

U.S. Customs and Border Protection (CBP) has announced that it will begin rejecting any U.S. import shipment data containing vague descriptions effective November 12, 2024. If CBP rejects a vague cargo description, then FedEx may decline the shipment at origin or may hold the shipment at origin until complete data is submitted.

FedEx customers are reminded of the importance of providing precise cargo descriptions when creating their shipments with FedEx to ensure their shipments comply with CBP’s regulations. After the effective date, any shipments identified by CBP as containing vague descriptions will be rejected by CBP and may incur delays.

Precise descriptions accurately describe what the goods are made of and their intended use. Examples include “children’s toys made of plastic” rather than “toys” and “women’s dresses made of 60% cotton 40% polyester” rather than “clothing”.

To learn more about writing a clear commodity description, watch our video here on fedex.com. Additionally, CBP has provided a list of examples to illustrate how to create a precise commodity description, which you can find here.

With this enforcement in place, manual air waybills destined for the United States will experience a 1-day transit extension. To minimize any impact on your shipments, we encourage customers to utilize FedEx online shipping tools to create shipments.

For further information and support related to this enforcement, please contact your sales representative or FedEx customer service team.

This is a follow-on communication from the Philippines Regulatory update issued on August 12, 2024 and is intended for all customers in the Philippines.

FedEx Express Philippines is delighted to update that the CAS registration has been approved. The manually stamped documents will be progressively replaced by the systems generated documents from September 10, 2024.  

This is a follow-on communication from the Philippines Regulatory update issued on July 10, 2024 and is intended for customers who maintain a bill to account facility with Federal Express Pacific LLC, Philippines Branch (FedEx Express Philippines).

FedEx Express Philippines will be issuing manually stamped “Service Invoices” for taxable supplies transacted from June 13, 2024. This will remain in place until the CAS registration has been approved and deployed. To this end, we will provide an update later. We envision to dispatch the “Service Invoice” progressively in August 2024 and will strive to bring these up-to-date by end of August 2024.

To recapitulate,

1. Per the Regulations, an “Invoice” is the principal evidence for sale of services as well as for claiming input VAT credits.

2. To comply with the Regulations, FedEx Express Philippines is in the course of updating the billing system and CAS registration with the BIR to issue Service Invoices on or before December 31, 2024, or until June 30, 2025 with extension approval from the BIR.

3. In the interim, FedEx Express Philippines will be issuing manually stamped “Service Invoices”.

4. Official Receipts are no longer supporting documents for claiming input VAT credits but they remain supplementary proofs of payment.    

On April 12, 2024, the BIR released Revenue Regulation 7-2024 (RR 7-2024) which amended invoicing requirements.  The effective date of RR 7-2024 was April 27, 2024. On June 13, 2024, the BIR further released Revenue Regulation 11- 2024 to amend RR 7-2024. An "Invoice" is the principal evidence for sales of services and for claiming input VAT credits.

Currently, FedEx Express Philippines issues Billing Statements, instead of invoices to customers.  To comply with the Regulations, FedEx Express Philippines is updating the billing system and Computerized Accounting System (CAS) registration with the BIR to issue Service Invoices on or before December 31, 2024, or until 30 June 2025 with extension approval from the BIR. Meanwhile, FedEx Express Philippines will issue Invoices to customers who do not have bill to account facility or use TNT services.

For other customers, FedEx Express Philippines will continue issuing Billing Statements and Official Receipts. As per the Regulations, the Official Receipt is no longer a supporting documents for claiming input VAT credit but will still serve as supplementary proof of payment.

You may refer to this link  for the Regulations for your reference.

We have received reports of fraudulent emails claiming to come from BillingOnline@fedex.com. These messages have a vague subject referencing an invoice (e.g. “Your FedEx invoice is ready to be paid now,” “Please pay your outstanding FedEx invoice,” “New FedEx Invoice,” “Your FedEx invoice is ready,” “Pay your FedEx invoice online”).

If you receive a message matching this description do not open the email or enter any personal information. Delete the email immediately.

FedEx does not send unsolicited emails to customers requesting information regarding packages, invoices, account numbers, passwords or personal information.

Go to our FedEx FedEx Trust Center to learn more about protecting yourself online. By following a few simple tips, you can make your online experience safer and more secure.

For more information on other fraudulent emails, you can visit our U.S. website by clicking here.

It has come to our attention that a fraudulent e-mail with unauthorized use of the FedEx name has been circulating to our customers. The e-mail claims that a FedEx shipment could not be delivered and asks the customers to open an attachment, print it out and take it to a FedEx facility to pick up the package.

Customers need to be aware that this is a fraudulent request and that this e-mail attachment contains a virus. If you have received one of these fraudulent e-mails, do not open the attachment, but delete the email immediately.

FedEx does not request payment or personal information in return for goods in transit or in FedEx custody via unsolicited mail or e-mail.

If you have received a fraudulent e-mail that claims to be from FedEx and have experienced resulting financial loss, contact your banking institution immediately through the appropriate channels.

*FedEx is not responsible for any charges or costs incurred as a result of unauthorized or fraudulent activity that abuses the FedEx name, service marks and logos.

Effective immediately, FedEx International Economy® services from China to select markets in Middle East and Africa are discontinued until further notice due to multiple factors.

As an alternative, we recommend customers using FedEx International Priority services2 for shipments from China to these destinations.

Providing excellent customer experience is a top priority for us and we apologize for any inconvenience this may cause.

Listed below are the countries included in the suspension until further notice:

Should you have further enquiries, please contact your Sales Representatives or our Customer Service team.

¹FedEx International Economy® services include FedEx International Economy®, FedEx International Economy® Freight and FedEx International Economy® DirectDistribution.

²FedEx International Priority® services include FedEx International Priority®, FedEx International Priority® Express, FedEx International Priority® Freight, and FedEx International Priority® DirectDistribution. 

FedEx International Priority inbound and outbound service to and from Ukraine has been reinstated covering the majority of Ukrainian postal codes. Pick-up and delivery services will be performed according to local authority instructions, where it is safe and possible.

All Russian and Belarusian FedEx International services continue to be suspended until further notice.

Continue to check this page for updates. For specific shipment status information, please track your shipment at fedex.com.