Effective June 1, 2025, FedEx Vietnam will transition to a direct serve operating model, reinforcing our commitment to enhance service quality and meet your evolving needs.

As part of this transition and to comply with Vietnamese authorities' requirements, invoices for shipments exported from Vietnam that are billed by FedEx will now include a separate value-added tax (VAT) component alongside the freight charges and other surcharges. VAT will be clearly itemized to ensure transparency.

The transition to direct serve model continues our commitment to customers in delivering excellent service, while also bringing an extended portfolio of international shipping services to better support your business needs.  

We are excited about this next step in our journey in Vietnam. If you have any questions about this update, please contact your FedEx representative or reach out to our customer support team.

Collaborative Shipping Tool, a new digital feature designed to enhance shipping experience, is now available on FedEx Ship Manager^TM.

This tool streamlines shipping process for customers who initiate it for their import shipments, by enabling collaboration with shippers. Customers can share airway bill creation process for their import shipments with shippers, who can then review and edit shipment details and schedule pickup. This feature enhances flexibility and overall efficiency of the import journey and provide hassle-free pickup experience for all parties involved.

Additionally, customers remain in control by deciding which information shippers are permitted to edit and ensuring that sensitive details like shipping rates and account numbers stay secure.

Click here to discover more about Collaborative Shipping Tool.

For additional information and support, please contact FedEx Customer Service Team.  

U.S. Customs and Border Protection (CBP) is rolling out an automated capability to enforce the de minimis threshold, which allows the duty and tax-free entry of shipments with an aggregate value of USD800 or less per person, per day. FedEx customers are reminded that if a recipient’s aggregated imported shipments across all transportation modes or carriers exceed the USD800 de minimis daily threshold, then informal or formal entries may be required—including payment of all applicable duties, taxes, and fees—and may be subject to delays as a result.

While the “per person, per day” de minimis provision is already actively enforced by CBP, we anticipate that automated enforcement of this provision will lead to more consistent and comprehensive treatment by CBP.

To avoid potential clearance delays, FedEx encourages customers to follow these best practices to remain in compliance with CBP guidelines:

• Provide precise cargo descriptions when creating shipments with FedEx.

  • These guidelines include a precise product description, specific monetary value and currency, shipper and recipient details, as well as an HS code (where required). Vague merchandise descriptions violate CBP guidelines and may delay clearance.

  • To learn more about writing a clear commodity description and HS code, watch our video here.
    

• Ensure you are using FedEx Ship Manager^TM at fedex.com or the most updated version of FedEx shipping software.
  

• If inbound shipments are heading to fulfillment centers:

  • Follow CBP’s guidance during shipment creation, including listing the consignee name as “[Merchandise Owner Name] c/o [fulfillment center name]”, for example, “Company ABC c/o Amazon Fulfillment Center”.

For further information and support regarding this enforcement, please contact your sales representative or FedEx customer service team. 

To continue offering the best possible clearance service, the rate of disbursement fee assessed on PH import shipments will be adjusted to 2% of Duty & Tax or PHP300, whichever is higher. This adjustment will take effect starting January 6, 2025.

The following changes will take effect on January 13, 2025, for FedEx international shipments:

• All international packages that meet the criteria of Additional Handling Surcharge – Dimension will be subject to an 18kg (40lb) minimum billable weight. Other Additional Handling Surcharge assessment criteria currently used to determine the applicability of these surcharges remain unchanged. Visit our Surcharge and other information webpage for details.

NOTE: If a FedEx package is subject to an Oversize Charge or Additional Handling Surcharge – Packaging, and also meets the criteria for Additional Handling Surcharge – Dimension, the minimum billable weight of 18kg (40lb) will still apply. This means that this condition is applied even if Additional Handling Surcharge – Dimension itself is not charged.

• A U.S. Inbound Processing Fee will be assessed on all international shipments imported into the U.S. in connection with the processing of those shipments for customs clearance. Visit our Surcharge and other information webpage for details.

• Additional surcharges will be included in the list of fuel-applicable surcharge for all international shipments.  Visit our Fuel surcharge webpage for details.

• A Duty and Tax Forwarding Fee will apply instead of the Disbursement Fee if the shipper selects a third-party billing option for duties and taxes and duties and taxes are to be paid outside of the shipment’s destination country. Visit our Clearance services and related fees webpage for details.

Effective October 21, 2024, Air Freight Premier Care is available in Singapore, Thailand, Philippines, Indonesia and Malaysia.

Air Freight Premier Care supports our customers for a one-stop shop shipping experience with below offering provided:

1. Create air waybill on behalf of customers

2. Proactive monitoring & intervention – working hours

3. Proactive monitoring & intervention – 24/7

4. Customized reporting

5. Customized post-sales support

More ancillary services will be available through Air Freight Premier Care in the upcoming months, and we are planning to expand our service to more Asia Pacific markets in 2025. Please stay tuned for updates at fedex.com.

For more information, please click here for support. 

The Bureau of Customs (BOC) released Customs Administrative (CAO) Order 02-2024 covering  all Service Fees, Dues and Charges to be collected by BOC from  the Shipping Lines, Airlines, Air Express Operators, Importers, Exporters, Customs Brokers, Freight Forwarders, Consolidators, Deconsolidators, Logistics Providers, Transhippers, Operators of Customs Bonded Warehouses and other Customs Facilities and Warehouses, Free Zone Locators or registered enterprises, Third Party Solutions Providers, and all other parties served by the Bureau.

CAO 02-2024 was published on May 11, 2024 and take effect on June 10, 2024, or 30 days after its publication. 

The objective of this memorandum are as follows:

1. To identify the different Service Fees, Dues, and Charges to be collected by the Bureau from various stakeholders for services rendered by Customs personnel;

2. To provide for uniformity in the rates of Service Fees, Dues, and Charges to be charged by the Bureau; and

3. To provide a mechanism for the payment of overtime work and other services rendered by Customs personnel in accordance with the Service Fees prescribed by the Bureau.

In line with this, FedEx will apply necessary changes on both import and exporter local processing charges (LPC) transaction effective June 10, 2024.

For more information about this new regulation visit this link

CUSTOMS ADMINISTRATIVE ORDER (CAO) 2024 – Bureau of Customs

To learn more about the surcharge, please click here.

Effective January 22, 2024, we will add an additional page with your invoice. This concise one pager will showcase detailed information about FedEx billing and invoicing information, such as transportation charges, duties and taxes and related charges, fuel, and other surcharges, and so on. You can easily access any billing information you want through this. The one pager is only applicable on the soft copy of FedEx invoice (PDF). 

To get the copy of the One Pager, you can click here.

On April 2, 2025 EDT, President Trump signed executive orders to introduce new tariffs and adjust duty-free de minimis treatments as follows.

• Effective April 5, 2025 at 12:01 a.m. EDT, a 10% tariff on products with country of origin from all countries/territories except Canada and Mexico in addition to any existing duties, fees, taxes, etc.

• Per the Presidential Memoranda dated April 11, 2025 EDT, “semiconductor” and related products (with specific HTSUS codes listed therein) are exempt from the reciprocal tariffs, effective retroactively from April 5, 2025. The exempted tariffs include 10% on all countries/territories that took effect on April 5, 2025 and the individualized reciprocal tariffs that took effect on April 9, 2025 (which was subsequently suspended from April 10, 2025 for all markets other than China, Hong Kong SAR China, and Macau SAR China). Note that China and Hong Kong SAR China remain to be subject to the Fentanyl-related tariff of 20% that took effect in February/March 2025.

• Any reciprocal tariff duties that were collected at or after April 5, 2025, 12:01 a.m. EDT on imports of “semiconductors” and related products shall be refunded in accordance with CBP’s standard procedures for such refunds.

• Effective April 9, 2025 at 12:01 a.m. EDT,

  • individualized tariffs on 57 countries and territories will increase from 10% to the rate in the Reciprocal tariff sheet. We will provide the calculation methods of these additional tariffs as soon as possible.

  • The reciprocal tariffs applicable to China, Hong Kong SAR China, and Macau SAR China has increased from 34% to 84%.

• Effective April 10, 2025 EDT, 12:01 a.m. EDT,

  • The reciprocal tariffs applicable to China, Hong Kong SAR China, and Macau SAR China has increased from 84% to 125%.

  • The reciprocal individualized tariffs on products with the country of origin from the rest of the world have been suspended for 90 days until July 9, 2025. 10% tariff which took effect on April 5, 2025 will remain.

• Some goods will not be subject to the Reciprocal Tariff. These include:

1. articles subject to 50 USC 1702(b) (including, for example, certain donations and certain informational materials);
2. steel/aluminum articles and autos/auto parts already subject to Section 232 tariffs;
3. copper, pharmaceuticals, semiconductors, and lumber articles; 
4. all articles that may become subject to future Section 232 tariffs;
5. bullion; and
6. energy and other certain minerals that are not available in the United States.

• Effective May 2 at 12:01 a.m. EDT, Duty-free de minimis treatment will be removed from products with country of origin from China and Hong Kong SAR China imported into the U.S. regardless of the shipment origin, except for those sent through the postal network. We will provide more details and required actions as soon as possible.

• De minimis is still permitted for the rest of the world “until notification by the Secretary of Commerce to the President that adequate systems are in place to fully and expeditiously process and collect duty revenue applicable pursuant to this subsection for articles otherwise eligible for de minimis treatment.”

Our recommendations for customers to avoid customs delay

Customers who ship products with country of origin from mainland China and Hong Kong SAR China, Canada and Mexico to the United States regardless of the shipment origins should provide the necessary information below on the air waybill and/or commercial invoice to avoid customs delay:

1. Strong description of the products customers are shipping on the air waybill:

1. What is it?

2. How many are there?

3. What is it made from?

4. What is the intended use?

5. What is the country of manufacture? 

2. 10-digit H.T.S. code for proper duties-and-taxes estimations on the air waybill

• H.S. codes of the textile and apparel products that need MID code information can be found here. 

• Customers can use FedEx Global Trade Manager to estimate any duties and taxes applicable to your shipment. User guides here.

• Customers who use FedEx API can add Rate API for getting estimate Duties and Taxes. For technical assistance related to FedEx API, please reach out to your local Customer Technology representative or send an email to APAC FedEx API support team at apacfedexapi@fedex.com.

3. Manufacturer Identification Code (MID) for commercial use shipments as below on the air waybill and commercial invoice is mandatory for: 

1. Any textile and apparel products regardless of customs value:

   • For personal use (non-commercial) shipments of textile and apparel products with Customs value less than US$ 250, it is acceptable to report the shipper as the manufacturer if the actual manufacturer’s information is unavailable.

2. Certain Partner Government Agencies commodities, e.g. FDA-regulated products

Remarks: Specific H.S. code of commodities/items might still require an MID code even if it’s considered not required above. H.S. codes of the textile and apparel products that need MID code information can be found here. 

4. Employer Identification Number (EIN) or Social Security Number (SSN) of the consignee is required for products using formal entry for the clearance process. Missing EIN or SSN of the consignee will lead to shipment being caged by the U.S. customs and returned to the shipper. Customers should input the EIN or SSN of the consignee in the Tax ID field of the FedEx shipping tools.

Incorrect or incomplete information submitted for customs clearance may be subject to service delay.

Since the situation is fluid, please stay tuned for updates at fedex.com.

FAQ 1: What is a Manufacturer Identification Code (MID)?

MID code is one of the required information for import clearance into the U.S. It’s used as an alternative to the full name and address of a manufacturer, shipper or exporter and is always required for U.S. formal customs entries. MID code must be shown on the commercial invoice for import clearance into the U.S.

The MID code is used on paperwork presented to the U.S. Customs and Border Protection (CBP), the U.S. Food and Drug Administration (FDA), the U.S. Department of Agriculture (USDA) and the good's recipient.

H.S. codes of the textile and apparel products that need MID code information can be found here.

FAQ 2: How do I generate a Manufacturer Identification Code (MID code) for U.S. import?

To generate a Manufacturers Identification code (MID code), you need to make sure your manufacturer has provided their full business name and postal address.

Here is the step-by-step guide for generating MID code.

FAQ 3: I have a MID code for my shipments. Where can I insert this information?

Please provide the MID code together with the item in both the air waybill and the commercial invoice.

Here is the step-by-step guide for inputting HS code and MID in different FedEx Automation Tools.

In light of the recent tariff changes that may affect your shipments into the United States, we are committed to ensuring a smooth customs clearance process and supporting you through these changes.

1. Effective May 2, 2025, To help ease the impact, we are introducing a lower fee structure for Disbursement Fee and Duty and Tax Forwarding Fee on shipments valued at USD800 or below importing into the United States

2. To facilitate a seamless experience, effective April 25, 2025, when sending FedEx® International Connect Plus (FICP) shipments containing products with country of origin from Mainland China or Hong Kong SAR China to the United States, you must provide accurate 10-digit H.T.S. codes of the items and a valid FedEx account number to settle duties and taxes payment. If the shipper does not provide the required customs information, we will adjust the duty and tax payor to the shipper’s FedEx account. 
3. Effective April 25, 2025, Air waybill will not be able to be created through selected shipping tools if the required information is not provided as below.

FedEx Support Tools

To help you navigate these changes, we offer the following support for you:

• Estimate Duties and Taxes: 
  • Use FedEx Global Trade Manager at fedex.com to estimate any duties and taxes applicable to your shipment. Please click here to kick start.
  • If you use FedEx API to ship with FedEx, you can add Rate API for getting estimate Duties and Taxes. For technical assistance related to FedEx API, please reach out to your local Customer Technology representative or send an email to APAC FedEx API support team at apacfedexapi@fedex.com. 
• U.S. Tariff Information Hub: Access our dedicated website for latest updates, tips and tailor solutions to assist you navigate the tariff changes with ease.

FedEx is committed to providing unparalleled support and service to our customers. We are here to assist you with every step of the way as you adapt to these changes. Thank you for choosing FedEx, where your satisfaction is our top priority.

Since the situation is fluid, please stay tuned for updates at fedex.com.

Effective today, tariffs on steel and aluminum imports to the United States are modified.

• Steel: Tariffs imposed on steel imports will be restored to 25% for all countries.

• Aluminum: Tariffs imposed on aluminum imports will increase from 10% to 25% for all countries, except Russia (which is 200%).

The proclamations terminate existing exemptions on imports from Argentina, Australia, Brazil, Canada, the EU, Japan, Mexico, South Korea, and the UK.

Eligible steel and aluminum imports will continue to receive de minimis treatment

These tariffs primarily target raw steel and aluminum imports, including semi-finished products such as slabs and ingots. However, some processed products may also be affected depending on the level of processing and their classification under the U.S. Harmonized Tariff Schedule (HTS).

In addition, the recent presidential proclamations on steel and aluminum identify new derivative steel and aluminum articles to be covered by the tariffs at a future date.

Effective immediately, select FedEx services into Saudi Arabia from select* origin countries are temporarily suspended. We will resume service as soon as possible and regret any delays or inconvenience this may cause.  

List of origin countries from where the service is suspended:

Please stay tuned at fedex.com for the latest updates.

On December 30, 2024, the Mexican government published regulations modifying simplified customs clearance, adding restrictions, and adjusting and expanding information requirements on the clearance of express shipments arriving in Mexico. The regulatory changes applicable to the simplified clearance of express shipments took effect on January 1, 2025.

Key regulatory requirements to keep in mind when shipping to Mexico:

• Simplified import clearance of express shipments will only be available for shipments valued below USD2,500. Shipments in the USD1,000-2,500 bracket will require the consignee to be registered in the Importer’s Registry (Padrón de Importadores) of the Tax Administration Service (www.sat.gob.mx).
• Shippers sending goods to Mexico intended for customs clearance under simplified entry (Pedimento Clave T1) will be required to provide additional and more detailed information about their shipments, particularly regarding the precise description of the goods and the consignee's full name, complete address, email address, phone number, Mexican Tax ID (“RFC”) and Personal ID (“CURP”). Providing both RFC and CURP when creating shipments is mandatory and enforceable starting March 1, 2025. Shipments consigned to foreign nationals (non-Mexican citizens) may include other acceptable ID numbers: Passport Number, Tax ID or Social Security Number (SSN). Shipments consigned to Mexican businesses and legal entities must include their RFC, whereas those consigned to Mexican nationals under 18 years of age must include their CURP. Any shipment missing the above details will be returned to its country of origin billed under the shipper’s account.
• Generic description of goods being shipped (e.g.: “Clothes”, “Gifts”, “Shoes”, “XYZ”, “SKU N° XXXXX”, etc.) and inaccurate shipper’s name (e.g.: “Unknown”, “X”, etc.) are prohibited by Mexican Customs and could impede the shipment from being cleared; and
• The previously available USD50 de minimis duty and tax exemption threshold has been eliminated.

Please click here for details on this and other regulatory changes (English-only).

U.S. Customs and Border Protection (CBP) has announced that it will begin rejecting any U.S. import shipment data containing vague descriptions effective November 12, 2024. If CBP rejects a vague cargo description, then FedEx may decline the shipment at origin or may hold the shipment at origin until complete data is submitted.

FedEx customers are reminded of the importance of providing precise cargo descriptions when creating their shipments with FedEx to ensure their shipments comply with CBP’s regulations. After the effective date, any shipments identified by CBP as containing vague descriptions will be rejected by CBP and may incur delays.

Precise descriptions accurately describe what the goods are made of and their intended use. Examples include “children’s toys made of plastic” rather than “toys” and “women’s dresses made of 60% cotton 40% polyester” rather than “clothing”.

To learn more about writing a clear commodity description, watch our video here on fedex.com. Additionally, CBP has provided a list of examples to illustrate how to create a precise commodity description, which you can find here.

With this enforcement in place, manual air waybills destined for the United States will experience a 1-day transit extension. To minimize any impact on your shipments, we encourage customers to utilize FedEx online shipping tools to create shipments.

For further information and support related to this enforcement, please contact your sales representative or FedEx customer service team.

This is a follow-on communication from the Philippines Regulatory update issued on August 12, 2024 and is intended for all customers in the Philippines.

FedEx Express Philippines is delighted to update that the CAS registration has been approved. The manually stamped documents will be progressively replaced by the systems generated documents from September 10, 2024.  

This is a follow-on communication from the Philippines Regulatory update issued on July 10, 2024 and is intended for customers who maintain a bill to account facility with Federal Express Pacific LLC, Philippines Branch (FedEx Express Philippines).

FedEx Express Philippines will be issuing manually stamped “Service Invoices” for taxable supplies transacted from June 13, 2024. This will remain in place until the CAS registration has been approved and deployed. To this end, we will provide an update later. We envision to dispatch the “Service Invoice” progressively in August 2024 and will strive to bring these up-to-date by end of August 2024.

To recapitulate,

1. Per the Regulations, an “Invoice” is the principal evidence for sale of services as well as for claiming input VAT credits.

2. To comply with the Regulations, FedEx Express Philippines is in the course of updating the billing system and CAS registration with the BIR to issue Service Invoices on or before December 31, 2024, or until June 30, 2025 with extension approval from the BIR.

3. In the interim, FedEx Express Philippines will be issuing manually stamped “Service Invoices”.

4. Official Receipts are no longer supporting documents for claiming input VAT credits but they remain supplementary proofs of payment.    

On April 12, 2024, the BIR released Revenue Regulation 7-2024 (RR 7-2024) which amended invoicing requirements.  The effective date of RR 7-2024 was April 27, 2024. On June 13, 2024, the BIR further released Revenue Regulation 11- 2024 to amend RR 7-2024. An "Invoice" is the principal evidence for sales of services and for claiming input VAT credits.

Currently, FedEx Express Philippines issues Billing Statements, instead of invoices to customers.  To comply with the Regulations, FedEx Express Philippines is updating the billing system and Computerized Accounting System (CAS) registration with the BIR to issue Service Invoices on or before December 31, 2024, or until 30 June 2025 with extension approval from the BIR. Meanwhile, FedEx Express Philippines will issue Invoices to customers who do not have bill to account facility or use TNT services.

For other customers, FedEx Express Philippines will continue issuing Billing Statements and Official Receipts. As per the Regulations, the Official Receipt is no longer a supporting documents for claiming input VAT credit but will still serve as supplementary proof of payment.

You may refer to this link  for the Regulations for your reference.

We have received reports of fraudulent emails claiming to come from BillingOnline@fedex.com. These messages have a vague subject referencing an invoice (e.g. “Your FedEx invoice is ready to be paid now,” “Please pay your outstanding FedEx invoice,” “New FedEx Invoice,” “Your FedEx invoice is ready,” “Pay your FedEx invoice online”).

If you receive a message matching this description do not open the email or enter any personal information. Delete the email immediately.

FedEx does not send unsolicited emails to customers requesting information regarding packages, invoices, account numbers, passwords or personal information.

Go to our FedEx FedEx Trust Center to learn more about protecting yourself online. By following a few simple tips, you can make your online experience safer and more secure.

For more information on other fraudulent emails, you can visit our U.S. website by clicking here.

It has come to our attention that a fraudulent e-mail with unauthorized use of the FedEx name has been circulating to our customers. The e-mail claims that a FedEx shipment could not be delivered and asks the customers to open an attachment, print it out and take it to a FedEx facility to pick up the package.

Customers need to be aware that this is a fraudulent request and that this e-mail attachment contains a virus. If you have received one of these fraudulent e-mails, do not open the attachment, but delete the email immediately.

FedEx does not request payment or personal information in return for goods in transit or in FedEx custody via unsolicited mail or e-mail.

If you have received a fraudulent e-mail that claims to be from FedEx and have experienced resulting financial loss, contact your banking institution immediately through the appropriate channels.

*FedEx is not responsible for any charges or costs incurred as a result of unauthorized or fraudulent activity that abuses the FedEx name, service marks and logos.

Effective immediately, FedEx International Economy® services from China to select markets in Middle East and Africa are discontinued until further notice due to multiple factors.

As an alternative, we recommend customers using FedEx International Priority services2 for shipments from China to these destinations.

Providing excellent customer experience is a top priority for us and we apologize for any inconvenience this may cause.

Listed below are the countries included in the suspension until further notice:

Should you have further enquiries, please contact your Sales Representatives or our Customer Service team.

¹FedEx International Economy® services include FedEx International Economy®, FedEx International Economy® Freight and FedEx International Economy® DirectDistribution.

²FedEx International Priority® services include FedEx International Priority®, FedEx International Priority® Express, FedEx International Priority® Freight, and FedEx International Priority® DirectDistribution. 

FedEx International Priority inbound and outbound service to and from Ukraine has been reinstated covering the majority of Ukrainian postal codes. Pick-up and delivery services will be performed according to local authority instructions, where it is safe and possible.

All Russian and Belarusian FedEx International services continue to be suspended until further notice.

Continue to check this page for updates. For specific shipment status information, please track your shipment at fedex.com.