To streamline and expedite import customs clearance, FedEx provides a service to settle duty, tax, and/or other regulatory charges on behalf of customers, eliminating the need for direct payment to customs authorities.

Effective March 17, 2025, a ROD Fee (Administrative Fee) of NZD 30 per shipment will apply to NZ recipients/consignees without a FedEx shipping account. This fee will be collected alongside duty, tax, and/or other regulatory charges prior to shipment delivery.

We encourage recipients/consignees to open a FedEx shipping account, allowing charges to be conveniently billed directly to their account.

Collaborative Shipping Tool, a new digital feature designed to enhance shipping experience, is now available on FedEx Ship Manager^TM.

This tool streamlines shipping process for customers who initiate it for their import shipments, by enabling collaboration with shippers. Customers can share airway bill creation process for their import shipments with shippers, who can then review and edit shipment details and schedule pickup. This feature enhances flexibility and overall efficiency of the import journey and provide hassle-free pickup experience for all parties involved.

Additionally, customers remain in control by deciding which information shippers are permitted to edit and ensuring that sensitive details like shipping rates and account numbers stay secure.

Click here to discover more about Collaborative Shipping Tool.

For additional information and support, please contact FedEx Customer Service Team.  

Effective February 14, 2025, FedEx Surround® monitoring and intervention (M&I) suite will be available in New Zealand.

FedEx Surround® M&I suite leverages advanced shipment technologies to monitor shipments in near real-time, and intervene when necessary with 24x7 expert support. With three levels of service - Select, Preferred and Premium, the dashboard tools would provide additional customized visibility and special handling for critical shipments. 

Contact your Sales Representative to subscribe to FedEx Surround® M&I suite to unlock next generation of predictive logistic solutions.

Please click here to learn more about FedEx Surround® M&I suite. 

U.S. Customs and Border Protection (CBP) is rolling out an automated capability to enforce the de minimis threshold, which allows the duty and tax-free entry of shipments with an aggregate value of USD800 or less per person, per day. FedEx customers are reminded that if a recipient’s aggregated imported shipments across all transportation modes or carriers exceed the USD800 de minimis daily threshold, then informal or formal entries may be required—including payment of all applicable duties, taxes, and fees—and may be subject to delays as a result.

While the “per person, per day” de minimis provision is already actively enforced by CBP, we anticipate that automated enforcement of this provision will lead to more consistent and comprehensive treatment by CBP.

To avoid potential clearance delays, FedEx encourages customers to follow these best practices to remain in compliance with CBP guidelines:

• Provide precise cargo descriptions when creating shipments with FedEx.

  • These guidelines include a precise product description, specific monetary value and currency, shipper and recipient details, as well as an HS code (where required). Vague merchandise descriptions violate CBP guidelines and may delay clearance.

  • To learn more about writing a clear commodity description and HS code, watch our video here.
    

• Ensure you are using FedEx Ship Manager^TM at fedex.com or the most updated version of FedEx shipping software.
  

• If inbound shipments are heading to fulfillment centers:

  • Follow CBP’s guidance during shipment creation, including listing the consignee name as “[Merchandise Owner Name] c/o [fulfillment center name]”, for example, “Company ABC c/o Amazon Fulfillment Center”.

For further information and support regarding this enforcement, please contact your sales representative or FedEx customer service team. 

The following changes will take effect on January 13, 2025, for FedEx international shipments:

• All international packages that meet the criteria of Additional Handling Surcharge – Dimension will be subject to an 18kg (40lb) minimum billable weight. Other Additional Handling Surcharge assessment criteria currently used to determine the applicability of these surcharges remain unchanged. Visit our Surcharge and other information webpage for details.

NOTE: If a FedEx package is subject to an Oversize Charge or Additional Handling Surcharge – Packaging, and also meets the criteria for Additional Handling Surcharge – Dimension, the minimum billable weight of 18kg (40lb) will still apply. This means that this condition is applied even if Additional Handling Surcharge – Dimension itself is not charged.

• A U.S. Inbound Processing Fee will be assessed on all international shipments imported into the U.S. in connection with the processing of those shipments for customs clearance. Visit our Surcharge and other information webpage for details.

• Additional surcharges will be included in the list of fuel-applicable surcharge for all international shipments.  Visit our Fuel surcharge webpage for details.

• A Duty and Tax Forwarding Fee will apply instead of the Disbursement Fee if the shipper selects a third-party billing option for duties and taxes and duties and taxes are to be paid outside of the shipment’s destination country. Visit our Clearance services and related fees webpage for details.

Effective January 22, 2024, we will add an additional page with your invoice. This concise one pager will showcase detailed information about FedEx billing and invoicing information, such as transportation charges, duties and taxes and related charges, fuel, and other surcharges, and so on. You can easily access any billing information you want through this. The one pager is only applicable on the soft copy of FedEx invoice (PDF). 

To get the copy of the One Pager, you can click here.

To continue offering the best possible ancillary clearance service, the rate of advancement fee assessed on import shipments will be adjusted to 2.9% of Duty & Tax or NZD20, whichever is higher. This adjustment will take effect starting November 1, 2023.

With the B2C e-commerce market growing steadily and residential deliveries on the rise, consumers are not always home to receive their deliveries.

Starting July 7, 2023, in New Zealand and September 4, 2023, in Australia, residential shipments may be released without signature at recipients’ doorstep or such other appropriate place, with a Picture Proof of Delivery, when recipients are not at home. Picture Proof of Delivery will give e-commerce merchants and consumers peace of mind on the delivery of their shipments.

This enhancement is another step in our continued efforts to innovate digitally, improve our customers’ experience and will assist in decreasing our carbon footprint.

The change will apply to all FedEx International Connect Plus (FICP) and International Priority Express (IPE), International Priority (IP), and International Economy (IE) services with declared customs value less than USD600 and declared value for carriage less than USD1 delivered to residential addresses.

For residential shipments that require a signature, customers need to select one of the following signature options at shipment creation: Indirect Signature Required (ISR), Direct Signature Required (DSR) or Adult Signature Required (ASR). Please note that DSR and ASR options come with a surcharge. 

On April 2, 2025 EDT, President Trump signed executive orders to introduce new tariffs and adjust duty-free de minimis treatments as follows.

• Effective April 5, 2025 at 12:01 a.m. EDT, a 10% tariff on products with country of origin from all countries/territories in addition to any existing duties, fees, taxes, etc.

• Effective April 9, 2025 at 12:01 a.m. EDT, individualized tariffs on 60 countries and territories will increase from 10% to the rate in the Reciprocal tariff sheet. We will provide the calculation methods of these additional tariffs as soon as possible.

• Some goods will not be subject to the Reciprocal Tariff. These include:

1. articles subject to 50 USC 1702(b);

2. steel/aluminum articles and autos/auto parts already subject to Section 232 tariffs;
3. copper, pharmaceuticals, semiconductors, and lumber articles; 
4. all articles that may become subject to future Section 232 tariffs;
5. bullion; and
6. energy and other certain minerals that are not available in the United States.

• Effective May 2 at 12:01 a.m. EDT, Duty-free de minimis treatment will be removed from products with country of origin from China and Hong Kong SAR China imported into the U.S. regardless of the shipment origin, except for those sent through the postal network. We will provide more details and required actions as soon as possible.

• De minimis is still permitted for the rest of the world “until notification by the Secretary of Commerce to the President that adequate systems are in place to fully and expeditiously process and collect duty revenue applicable pursuant to this subsection for articles otherwise eligible for de minimis treatment.”

Our recommendations for customers to avoid customs delay

Customers who ship products with country of origin from mainland China and Hong Kong SAR China, Canada and Mexico to the United States regardless of the shipment origins should provide the necessary information below on the air waybill and/or commercial invoice to avoid customs delay:

1. Strong description of the products customers are shipping on the air waybill:

1. What is it?

2. How many are there?

3. What is it made from?

4. What is the intended use?

5. What is the country of manufacture? 

2. 10-digit H.T.S. code for proper duties-and-taxes calculations on the air waybill

• H.S. codes of the textile and apparel products that need MID code information can be found here. 

• Customers can use FedEx Global Trade Manager to estimate any duties and taxes applicable to your shipment. User guides here.

• Customers who use FedEx API can add Rate API for getting estimate Duties and Taxes. For technical assistance related to FedEx API, please reach out to your local Customer Technology representative or send an email to APAC FedEx API support team at apacfedexapi@fedex.com.

3. Manufacturer Identification Code (MID) for commercial use shipments as below on the air waybill and commercial invoice

1. Any textile and apparel products regardless of customs value:

   • Except for personal use with the customs value below USD250

   • For personal use (non-commercial) shipments of textile and apparel products, it is acceptable to report the shipper as the manufacturer if the actual manufacturer’s information is unavailable.

2. Partner Government Agencies commodities, e.g. FDA-regulated products

4. Employer Identification Number (EIN) or Social Security Number (SSN) of the consignee is required for products with customs value above USD800. Missing EIN or SSN of the consignee will lead to shipment being caged by the U.S. customs and returned to the shipper. Customers should input the EIN or SSN of the consignee in the Tax ID field of the FedEx shipping tools.

Remarks: Specific H.S. code of commodities/items might still require an MID code even if it’s considered not required above. H.S. codes of the textile and apparel products that need MID code information can be found here. 

Incorrect or incomplete information submitted for customs clearance may be subject to service delay.

Since the situation is fluid, please stay tuned for updates at fedex.com.

FAQ 1: What is a Manufacturer Identification Code (MID)?

MID code is one of the required information for import clearance into the U.S. It’s used as an alternative to the full name and address of a manufacturer, shipper or exporter and is always required for U.S. formal customs entries. MID code must be shown on the commercial invoice for import clearance into the U.S.

The MID code is used on paperwork presented to the U.S. Customs and Border Protection (CBP), the U.S. Food and Drug Administration (FDA), the U.S. Department of Agriculture (USDA) and the good's recipient.

H.S. codes of the textile and apparel products that need MID code information can be found here.

FAQ 2: How do I generate a Manufacturer Identification Code (MID code) for U.S. import?

To generate a Manufacturers Identification code (MID code), you need to make sure your manufacturer has provided their full business name and postal address.

Here is the step-by-step guide for generating MID code.

FAQ 3: I have a MID code for my shipments. Where can I insert this information?

Please provide the MID code together with the item in both the air waybill and the commercial invoice.

Here is the step-by-step guide for inputting HS code and MID in different FedEx Automation Tools.

According to the latest announcement of the Customs Tariff Commission of the State Council, China will implement additional tariffs on imports to China of some products originating from the United States and Canada. 

1. Effective from March 10, 2025, China imposed additional tariffs on some imports to China originating from the U.S. as follows: 

• An additional 15% tariff on chicken, wheat, corn, and cotton. 
• An additional 10% tariff on sorghum, soybeans, pork, beef, aquatic products, fruits, vegetables, and dairy products. 
• In-scope shipments originating from U.S. origin before March 10, 2025, and imported between March 10, 2025, and April 12, 2025, will not be subject to the additional tariffs. 

2. Effective from March 20, 2025, China will impose additional tariffs on some imports to China originating from Canada as follows: 

• An additional 100% tariff will be imposed on rapeseed oil, oil cake, and peas. 
• An additional 25% tariff will be imposed on aquatic products and pork.  

The additional tariffs will be imposed on the relevant products based on their current commodities tax status. The existing tax-free and tax-reduction policies will remain unchanged, and the additional tariffs imposed will not be reduced or exempted. To illustrate:

The situation is fluid. Please stay tuned at fedex.com for latest updates.

Effective today, tariffs on steel and aluminum imports to the United States are modified.

• Steel: Tariffs imposed on steel imports will be restored to 25% for all countries.

• Aluminum: Tariffs imposed on aluminum imports will increase from 10% to 25% for all countries, except Russia (which is 200%).

The proclamations terminate existing exemptions on imports from Argentina, Australia, Brazil, Canada, the EU, Japan, Mexico, South Korea, and the UK.

Eligible steel and aluminum imports will continue to receive de minimis treatment

These tariffs primarily target raw steel and aluminum imports, including semi-finished products such as slabs and ingots. However, some processed products may also be affected depending on the level of processing and their classification under the U.S. Harmonized Tariff Schedule (HTS).

In addition, the recent presidential proclamations on steel and aluminum identify new derivative steel and aluminum articles to be covered by the tariffs at a future date.

Effective immediately, select FedEx services into Saudi Arabia from select* origin countries are temporarily suspended. We will resume service as soon as possible and regret any delays or inconvenience this may cause.  

List of origin countries from where the service is suspended:

Please stay tuned at fedex.com for the latest updates.

On December 30, 2024, the Mexican government published regulations modifying simplified customs clearance, adding restrictions, and adjusting and expanding information requirements on the clearance of express shipments arriving in Mexico. The regulatory changes applicable to the simplified clearance of express shipments took effect on January 1, 2025.

Key regulatory requirements to keep in mind when shipping to Mexico:

• Simplified import clearance of express shipments will only be available for shipments valued below USD2,500. Shipments in the USD1,000-2,500 bracket will require the consignee to be registered in the Importer’s Registry (Padrón de Importadores) of the Tax Administration Service (www.sat.gob.mx).
• Shippers sending goods to Mexico intended for customs clearance under simplified entry (Pedimento Clave T1) will be required to provide additional and more detailed information about their shipments, particularly regarding the precise description of the goods and the consignee's full name, complete address, email address, phone number, Mexican Tax ID (“RFC”) and Personal ID (“CURP”). Providing both RFC and CURP when creating shipments is mandatory and enforceable starting March 1, 2025. Shipments consigned to foreign nationals (non-Mexican citizens) may include other acceptable ID numbers: Passport Number, Tax ID or Social Security Number (SSN). Shipments consigned to Mexican businesses and legal entities must include their RFC, whereas those consigned to Mexican nationals under 18 years of age must include their CURP. Any shipment missing the above details will be returned to its country of origin billed under the shipper’s account.
• Generic description of goods being shipped (e.g.: “Clothes”, “Gifts”, “Shoes”, “XYZ”, “SKU N° XXXXX”, etc.) and inaccurate shipper’s name (e.g.: “Unknown”, “X”, etc.) are prohibited by Mexican Customs and could impede the shipment from being cleared; and
• The previously available USD50 de minimis duty and tax exemption threshold has been eliminated.

Please click here for details on this and other regulatory changes (English-only).

U.S. Customs and Border Protection (CBP) has announced that it will begin rejecting any U.S. import shipment data containing vague descriptions effective November 12, 2024. If CBP rejects a vague cargo description, then FedEx may decline the shipment at origin or may hold the shipment at origin until complete data is submitted.

FedEx customers are reminded of the importance of providing precise cargo descriptions when creating their shipments with FedEx to ensure their shipments comply with CBP’s regulations. After the effective date, any shipments identified by CBP as containing vague descriptions will be rejected by CBP and may incur delays.

Precise descriptions accurately describe what the goods are made of and their intended use. Examples include “children’s toys made of plastic” rather than “toys” and “women’s dresses made of 60% cotton 40% polyester” rather than “clothing”.

To learn more about writing a clear commodity description, watch our video here on fedex.com. Additionally, CBP has provided a list of examples to illustrate how to create a precise commodity description, which you can find here.

With this enforcement in place, manual air waybills destined for the United States will experience a 1-day transit extension. To minimize any impact on your shipments, we encourage customers to utilize FedEx online shipping tools to create shipments.

For further information and support related to this enforcement, please contact your sales representative or FedEx customer service team.

Effective July 1, 2024, the New Zealand Government increased Customs goods fees to reflect inflation.

As such, those relevant fees passed on to customers by FedEx will be increased on and from September 2, 2024.

Please note New Zealand Government has advised these increases are interim, pending a longer, more comprehensive review of Customs goods fees.

For more details, please visit the New Zealand Government Customs website.

We have received reports of fraudulent emails claiming to come from BillingOnline@fedex.com. These messages have a vague subject referencing an invoice (e.g. “Your FedEx invoice is ready to be paid now,” “Please pay your outstanding FedEx invoice,” “New FedEx Invoice,” “Your FedEx invoice is ready,” “Pay your FedEx invoice online”).

If you receive a message matching this description do not open the email or enter any personal information. Delete the email immediately.

FedEx does not send unsolicited emails to customers requesting information regarding packages, invoices, account numbers, passwords or personal information.

Go to our FedEx FedEx Trust Center to learn more about protecting yourself online. By following a few simple tips, you can make your online experience safer and more secure.

For more information on other fraudulent emails, you can visit our U.S. website by clicking here.

It has come to our attention that a fraudulent e-mail with unauthorized use of the FedEx name has been circulating to our customers. The e-mail claims that a FedEx shipment could not be delivered and asks the customers to open an attachment, print it out and take it to a FedEx facility to pick up the package.

Customers need to be aware that this is a fraudulent request and that this e-mail attachment contains a virus. If you have received one of these fraudulent e-mails, do not open the attachment, but delete the email immediately.

FedEx does not request payment or personal information in return for goods in transit or in FedEx custody via unsolicited mail or e-mail.

If you have received a fraudulent e-mail that claims to be from FedEx and have experienced resulting financial loss, contact your banking institution immediately through the appropriate channels.

*FedEx is not responsible for any charges or costs incurred as a result of unauthorized or fraudulent activity that abuses the FedEx name, service marks and logos.

Effective immediately, FedEx International Economy® services from China to select markets in Middle East and Africa are discontinued until further notice due to multiple factors.

As an alternative, we recommend customers using FedEx International Priority services2 for shipments from China to these destinations.

Providing excellent customer experience is a top priority for us and we apologize for any inconvenience this may cause.

Listed below are the countries included in the suspension until further notice:

Should you have further enquiries, please contact your Sales Representatives or our Customer Service team.

¹FedEx International Economy® services include FedEx International Economy®, FedEx International Economy® Freight and FedEx International Economy® DirectDistribution.

²FedEx International Priority® services include FedEx International Priority®, FedEx International Priority® Express, FedEx International Priority® Freight, and FedEx International Priority® DirectDistribution. 

FedEx International Priority inbound and outbound service to and from Ukraine has been reinstated covering the majority of Ukrainian postal codes. Pick-up and delivery services will be performed according to local authority instructions, where it is safe and possible.

All Russian and Belarusian FedEx International services continue to be suspended until further notice.

Continue to check this page for updates. For specific shipment status information, please track your shipment at fedex.com.