Service, Regulatory Updates and Important Notifications
Service, Regulatory Updates and Important Notifications
Service News
With immediate effect, you can use our new banking partner, HSBC, to settle your FedEx bills. Please note that Citibank will be exiting the market by November 2024.
You can visit our website or Invoices, Statement of Account or Reminder for the bank details.
Our Customer Service Hotline, delivery, pick-up and drop-off services at FedEx Locations will not be available during Hong Kong Special Administrative Region Establishment Day on July 1, 2024.
There will be expected service impact on Hong Kong Special Administrative Region Establishment Day on July 1, 2024, for the shipments from Hong Kong SAR and Macau SAR to Canada, Latin America and United States.
When planning your shipment, please note that the transit time for selected FedEx Express outbound shipments will be temporarily extended as listed below.
Origins |
Destinations |
Affected FedEx Service |
Additional transit time (Working days) |
Effective period |
· Hong Kong SAR China · Macau SAR China |
· Canada · Latin America · United States |
All FedEx International Priority® and FedEx International Economy® services |
1 |
July 1, 2024 |
1 If the shipment is picked up after the cut-off time, the pickup date will be the next business day.
If you require special pick-up service or drop-off at station on above date, please contact us before 15:00 on June 29, 2024 for arrangement.
Should you have any enquiries, please feel free to contact our Customer Service.
We expect a surge in outbound shipping volume from Chinese mainland, Hong Kong SAR, Macau SAR, and Japan before the Labour Day/ Golden Week starting from late-April 2024.
When planning your shipment, please note that the transit time for selected FedEx Express outbound shipments will be temporarily extended as listed below.
Origins |
Destinations |
Affected FedEx Service |
Additional transit time (Working days) |
Effective period |
Northern China2 |
· Canada · Latin America · United States |
All FedEx International Priority® and FedEx International Economy® services |
1 |
Apr 29 – May 3, 2024 |
Eastern China3 and Southern China4 |
· Canada · Latin America · United States |
All FedEx International Priority® and FedEx International Economy® services |
1 |
Apr 24 – Apr 25, 2024 |
2 |
Apr 26 – May 1, 2024 |
|||
| 1 | May 2 – May 6, 2024 | |||
1 |
May 10 – May 14, 2024 |
|||
China |
· Europe |
All FedEx International Priority® |
1 |
Apr 26 – May 3, 2024 |
| All FedEx International Economy® services | 2 | |||
All FedEx International Priority® and FedEx International Economy® services |
1 |
May 10 – May 14, 2024 |
||
China |
· Middle East/ Indian Subcontinent/ Africa (MEISA) |
All FedEx International Priority® and FedEx International Economy® services |
2 |
Apr 25 – May 3, 2024 |
| 1 | May 10 – May 14, 2024 | |||
China |
· Asia |
All FedEx International Priority® and FedEx International Economy® services |
1 |
Apr 25 – May 2, 2024 |
1 |
May 10 – May 14, 2024 |
|||
Hong Kong SAR China Macau SAR China |
· Canada · Latin America · United States |
All FedEx International Priority® and FedEx International Economy® services |
1 |
Apr 29 – May 3, 2024
|
Apr 26 – Apr 29, 2024 |
||||
· Asia |
1 If the shipment is picked up after the cut-off time, the pickup date will be the next business day
2 Northern China includes Beijing, Gansu, Hebei, Heilongjiang, Henan, Inner Mongolia, Jilin, Liaoning, Ningxia, Qinghai, Shaanxi, Shandong, Shanxi, Tianjin, and Xinjiang.
3 Eastern China includes Anhui, Chongqing, Hubei, Jiangsu, Jiangxi, Shanghai, Sichuan, and Zhejiang.
4 Southern China includes Fujian, Guangdong, Guangxi, Guizhou, Hainan, Hunan, and Yunnan.
If you have further questions about the pre-and-post-holiday service extension, please contact your Sales Representative or submit your inquires through the contact form.
Effective January 22, 2024, we will add an additional page with your invoice. This concise one pager will showcase detailed information about FedEx billing and invoicing information, such as transportation charges, duties and taxes and related charges, fuel, and other surcharges, and so on. You can easily access any billing information you want through this. The one pager is only applicable on the soft copy of FedEx invoice (PDF).
To get the copy of the One Pager, you can click here.
New regulations in the Kingdom of Saudi Arabia require all customers shipping to and within Saudi Arabia to enter a ‘short address code/ National address’ of the receiver/ consignee to ensure faster delivery of your shipments. This requirement impacts anyone shipping to Saudi Arabia from within and outside the Kingdom.
Please request the receiver/ consignee of your shipment based in Saudi Arabia, for their ‘short address code/ National address’ to ensure faster delivery of your shipments.
The requirement is already in effect and in the coming time the national address will become mandatory for all residents, citizens and companies operating inside Saudi Arabia.
In order to avoid possible delays or return of shipments, please adhere to the new requirements and help ensure your package(s) reach their destination. Please refer to the user guide of entering the short address code / National address to the FedEx or TNT shipping tools correctly.
For more information on the ‘short address code/ National address’, please visit https://splonline.com.sa/en/national-address-1/
Effective August 7, 2023, as part of our go green initiative and FedEx Billing Online (FBO) registered user, we will stop sending you paper credit note and you can continue to download the PDF credit note from FBO.
You can also change your FBO setting by following the steps here to receive your PDF invoice and credit note if you are currently not.
For more information about FBO, you can visit our billing page for details.
If you’re a business outside Canada exporting commercial goods into Canada and responsible for the payment of any duties and taxes as the Importer of Record (IOR), it’s important to take the necessary steps now to help prevent your FedEx Express shipments from being delayed at the border when CARM is fully implemented.
Please click here to learn more.
Effective July 16, 2023, the Money-back Guarantee (MBG) will resume on FedEx International Priority® services1 in Asia Pacific, Middle East & Africa (AMEA). This will be applicable to international shipments shipping from/ to and within AMEA, and eligible for payor based in AMEA.
For more information about MBG, please visit our Standard Conditions of Carriage here.
Should you have further enquiries, please contact our Customer Service team.
1FedEx International Priority® services include FedEx International First®, FedEx International Priority® Express, FedEx International Priority®, FedEx International Priority® Freight, FedEx International Priority® DirectDistribution and FedEx International Priority DirectDistribution®Freight
Effective May 2, 2023, FedEx International Economy® services1 will be reinstated from APAC markets to more than 170 markets and territories worldwide2. In addition, the transit time of FedEx International Priority® services3 from APAC markets4 to worldwide destinations will be enhanced. With these improvements, customers can have more choices to meet the dynamic international shipping needs.
Should you have further enquiries, please contact your Sales Representatives or our Customer Service team.
1FedEx International Economy® services include FedEx International Economy®, FedEx International Economy® Freight and FedEx International Economy® DirectDistribution.
2For details on specific origins and destinations, please contact Sales Representatives or Customer Service team.
3FedEx International Priority® services include FedEx International First®, FedEx International Priority® Express and FedEx International Priority®.
4Except China where export service enhancement will be effective on June 1, 2023.
We expect a surge in outbound shipping volume from before Chinese New Year Holiday.
When planning your shipment, please note that the transit time for selected FedEx Express outbound shipments will be temporarily extended as listed below.
Origins |
Destinations |
Affected FedEx Service |
Additional Transit Time (Working days) |
Effective Period |
Hong Kong SAR China Macau SAR China |
· Canada · Latin America · United States |
All FedEx Priority Services |
2 |
Jan 12 – Jan 25, 2023 |
· Europe · Middle East/ Indian Subcontinent/ Africa (MEISA) |
2 |
Jan 12 – Jan 21, 2023
|
1 If the shipment is picked up after the cut-off time, the pickup date will be the next business day.
Note: There may be additional transit time extensions experienced due to the current COVID-19 situation. Please find out more below:
Hong Kong SAR China click here | Macau SAR China click here
If you have further questions about the pre-holiday service extension, please contact your Sales Representative or our Customer Service.
Shipping Regulatory Update
U.S. Customs and Border Protection (CBP) has announced that it will begin rejecting any U.S. import shipment data containing vague descriptions effective November 12, 2024. If CBP rejects a vague cargo description, then FedEx may decline the shipment at origin or may hold the shipment at origin until complete data is submitted.
FedEx customers are reminded of the importance of providing precise cargo descriptions when creating their shipments with FedEx to ensure their shipments comply with CBP’s regulations. After the effective date, any shipments identified by CBP as containing vague descriptions will be rejected by CBP and may incur delays.
Precise descriptions accurately describe what the goods are made of and their intended use. Examples include “children’s toys made of plastic” rather than “toys” and “women’s dresses made of 60% cotton 40% polyester” rather than “clothing”.
To learn more about writing a clear commodity description, watch our video here on fedex.com. Additionally, CBP has provided a list of examples to illustrate how to create a precise commodity description, which you can find here.
With this enforcement in place, manual air waybills destined for the United States will experience a 1-day transit extension. To minimize any impact on your shipments, we encourage customers to utilize FedEx online shipping tools to create shipments.
For further information and support related to this enforcement, please contact your sales representative or FedEx customer service team.
Effective from Jan 1, 2023, invoices for ancillary services performed in Singapore which originally subject to 7% Singapore GST will now be increased to 8%. The Singapore GST rate will further increase from 8% to 9% effective from Jan 1, 2024.
The above change is in accordance with tax law change as recently announced by the Singapore Minister of Finance to support healthcare expenditure and to take care of seniors in Singapore.
The GST below will apply to all customers for ancillary services performed in Singapore as well as domestic freight charges that are currently subject to 7% GST, including payers billed outside and inside Singapore:
Ancillary services performed in |
GST rates and effective dates |
Singapore |
(ii) increase from 8% to 9% with effect from Jan 1, 2024.
|
If you have any questions about the tax, please contact your sales representative or reach us at the enquiry hotline on your FedEx invoice.
Online Fraud Alert
We have received reports of fraudulent emails claiming to come from BillingOnline@fedex.com. These messages have a vague subject referencing an invoice (e.g. “Your FedEx invoice is ready to be paid now,” “Please pay your outstanding FedEx invoice,” “New FedEx Invoice,” “Your FedEx invoice is ready,” “Pay your FedEx invoice online”).
If you receive a message matching this description do not open the email or enter any personal information. Delete the email immediately.
FedEx does not send unsolicited emails to customers requesting information regarding packages, invoices, account numbers, passwords or personal information.
Go to our FedEx FedEx Trust Center to learn more about protecting yourself online. By following a few simple tips, you can make your online experience safer and more secure.
For more information on other fraudulent emails, you can visit our U.S. website by clicking here.
It has come to our attention that a fraudulent e-mail with unauthorized use of the FedEx name has been circulating to our customers. The e-mail claims that a FedEx shipment could not be delivered and asks the customers to open an attachment, print it out and take it to a FedEx facility to pick up the package.
Customers need to be aware that this is a fraudulent request and that this e-mail attachment contains a virus. If you have received one of these fraudulent e-mails, do not open the attachment, but delete the email immediately.
FedEx does not request payment or personal information in return for goods in transit or in FedEx custody via unsolicited mail or e-mail.
If you have received a fraudulent e-mail that claims to be from FedEx and have experienced resulting financial loss, contact your banking institution immediately through the appropriate channels.
*FedEx is not responsible for any charges or costs incurred as a result of unauthorized or fraudulent activity that abuses the FedEx name, service marks and logos.
Service Disruption
Effective immediately, FedEx International Economy® services from China to select markets in Middle East and Africa are discontinued until further notice due to multiple factors.
As an alternative, we recommend customers using FedEx International Priority services2 for shipments from China to these destinations.
Providing excellent customer experience is a top priority for us and we apologize for any inconvenience this may cause.
Listed below are the countries included in the suspension until further notice:
Destination Country |
Service |
Angola, Burkina Faso, Burundi, Benin, Algeria, Congo (the), Congo (the Democratic Republic of the), Côte d'Ivoire, Cameroon, Djibouti, Libya, Ethiopia, Gabon, Ghana, Gambia (the), Guinea, Morocco, Tunisia, Liberia, Lesotho, (the)Madagascar, Mali, Mauritania, Mauritius, Mozambique, Niger, Réunion, Rwanda, Seychelles, Senegal, Togo, Tanzania Uganda, Zimbabwe, Chad |
FedEx International Economy® |
Angola, Burundi, Algeria, Libya, Ethiopia, Ghana, Morocco, Tunisia, Mauritius, Mozambique, Tanzania, Uganda, Zimbabwe |
FedEx International Economy® Freight |
Should you have further enquiries, please contact your Sales Representatives or our Customer Service team.
1FedEx International Economy® services include FedEx International Economy®, FedEx International Economy® Freight and FedEx International Economy® DirectDistribution.
2FedEx International Priority® services include FedEx International Priority®, FedEx International Priority® Express, FedEx International Priority® Freight, and FedEx International Priority® DirectDistribution.
FedEx International Priority inbound and outbound service to and from Ukraine has been reinstated covering the majority of Ukrainian postal codes. Pick-up and delivery services will be performed according to local authority instructions, where it is safe and possible.
All Russian and Belarusian FedEx International services continue to be suspended until further notice.
Continue to check this page for updates. For specific shipment status information, please track your shipment at fedex.com.
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