U.S. Customs and Border Protection (CBP) is rolling out an automated capability to enforce the de minimis threshold, which allows the duty and tax-free entry of shipments with an aggregate value of USD800 or less per person, per day. FedEx customers are reminded that if a recipient’s aggregated imported shipments across all transportation modes or carriers exceed the USD800 de minimis daily threshold, then informal or formal entries may be required—including payment of all applicable duties, taxes, and fees—and may be subject to delays as a result.

While the “per person, per day” de minimis provision is already actively enforced by CBP, we anticipate that automated enforcement of this provision will lead to more consistent and comprehensive treatment by CBP.

To avoid potential clearance delays, FedEx encourages customers to follow these best practices to remain in compliance with CBP guidelines:

• Provide precise cargo descriptions when creating shipments with FedEx.

  • These guidelines include a precise product description, specific monetary value and currency, shipper and recipient details, as well as an HS code (where required). Vague merchandise descriptions violate CBP guidelines and may delay clearance.

  • To learn more about writing a clear commodity description and HS code, watch our video here.
    

• Ensure you are using FedEx Ship Manager^TM at fedex.com or the most updated version of FedEx shipping software.
  

• If inbound shipments are heading to fulfillment centers:

  • Follow CBP’s guidance during shipment creation, including listing the consignee name as “[Merchandise Owner Name] c/o [fulfillment center name]”, for example, “Company ABC c/o Amazon Fulfillment Center”.

For further information and support regarding this enforcement, please contact your sales representative or FedEx customer service team. 

The following changes will take effect on January 13, 2025, for FedEx international shipments:

• All international packages that meet the criteria of Additional Handling Surcharge – Dimension will be subject to an 18kg (40lb) minimum billable weight. Other Additional Handling Surcharge assessment criteria currently used to determine the applicability of these surcharges remain unchanged. Visit our Surcharge and other information webpage for details.

NOTE: If a FedEx package is subject to an Oversize Charge or Additional Handling Surcharge – Packaging, and also meets the criteria for Additional Handling Surcharge – Dimension, the minimum billable weight of 18kg (40lb) will still apply. This means that this condition is applied even if Additional Handling Surcharge – Dimension itself is not charged.

• A U.S. Inbound Processing Fee will be assessed on all international shipments imported into the U.S. in connection with the processing of those shipments for customs clearance. Visit our Surcharge and other information webpage for details.

• Additional surcharges will be included in the list of fuel-applicable surcharge for all international shipments.  Visit our Fuel surcharge webpage for details.

• A Duty and Tax Forwarding Fee will apply instead of the Disbursement Fee if the shipper selects a third-party billing option for duties and taxes and duties and taxes are to be paid outside of the shipment’s destination country. Visit our Clearance services and related fees webpage for details.

With immediate effect, you can use our new banking partner, HSBC, to settle your FedEx bills. Please note that Citibank will be exiting the market by November 2024.

You can visit our website or Invoices, Statement of Account or Reminder for the bank details.

Our Customer Service Hotline, delivery, pick-up and drop-off services at FedEx Locations will not be available during Hong Kong Special Administrative Region Establishment Day on July 1, 2024.

There will be expected service impact on Hong Kong Special Administrative Region Establishment Day on July 1, 2024, for the shipments from Hong Kong SAR and Macau SAR to Canada, Latin America and United States. 

When planning your shipment, please note that the transit time for selected FedEx Express outbound shipments will be temporarily extended as listed below. 

¹ If the shipment is picked up after the cut-off time, the pickup date will be the next business day. 

If you require special pick-up service or drop-off at station on above date, please contact us before 15:00 on June 29, 2024 for arrangement.

Should you have any enquiries, please feel free to contact our Customer Service. 

We expect a surge in outbound shipping volume from Chinese mainland, Hong Kong SAR, Macau SAR, and Japan before the Labour Day/ Golden Week starting from late-April 2024. 

When planning your shipment, please note that the transit time for selected FedEx Express outbound shipments will be temporarily extended as listed below.

¹ If the shipment is picked up after the cut-off time, the pickup date will be the next business day

² Northern China includes Beijing, Gansu, Hebei, Heilongjiang, Henan, Inner Mongolia, Jilin, Liaoning, Ningxia, Qinghai, Shaanxi, Shandong, Shanxi, Tianjin, and Xinjiang.

³ Eastern China includes Anhui, Chongqing, Hubei, Jiangsu, Jiangxi, Shanghai, Sichuan, and Zhejiang.

⁴ Southern China includes Fujian, Guangdong, Guangxi, Guizhou, Hainan, Hunan, and Yunnan.

If you have further questions about the pre-and-post-holiday service extension, please contact your Sales Representative or submit your inquires through the contact form.

Effective January 22, 2024, we will add an additional page with your invoice. This concise one pager will showcase detailed information about FedEx billing and invoicing information, such as transportation charges, duties and taxes and related charges, fuel, and other surcharges, and so on. You can easily access any billing information you want through this. The one pager is only applicable on the soft copy of FedEx invoice (PDF). 

To get the copy of the One Pager, you can click here.

New regulations in the Kingdom of Saudi Arabia require all customers shipping to and within Saudi Arabia to enter a ‘short address code/ National address’ of the receiver/ consignee to ensure faster delivery of your shipments. This requirement impacts anyone shipping to Saudi Arabia from within and outside the Kingdom.

Please request the receiver/ consignee of your shipment based in Saudi Arabia, for their ‘short address code/ National address’ to ensure faster delivery of your shipments.

The requirement is already in effect and in the coming time the national address will become mandatory for all residents, citizens and companies operating inside Saudi Arabia.

In order to avoid possible delays or return of shipments, please adhere to the new requirements and help ensure your package(s) reach their destination. Please refer to the user guide of entering the short address code / National address to the FedEx or TNT shipping tools correctly.

For more information on the ‘short address code/ National address’, please visit https://splonline.com.sa/en/national-address-1/

Effective August 7, 2023, as part of our go green initiative and FedEx Billing Online (FBO) registered user, we will stop sending you paper credit note and you can continue to download the PDF credit note from FBO. ​

You can also change your FBO setting by following the steps here to receive your PDF invoice and credit note if you are currently not. ​

For more information about FBO, you can visit our billing page for details.

If you’re a business outside Canada exporting commercial goods into Canada and responsible for the payment of any duties and taxes as the Importer of Record (IOR), it’s important to take the necessary steps now to help prevent your FedEx Express shipments from being delayed at the border when CARM is fully implemented.

Please click here to learn more.

Effective July 16, 2023, the Money-back Guarantee (MBG) will resume on FedEx International Priority^® services¹ in Asia Pacific, Middle East & Africa (AMEA). This will be applicable to international shipments shipping from/ to and within AMEA, and eligible for payor based in AMEA.

For more information about MBG, please visit our Standard Conditions of Carriage here.

Should you have further enquiries, please contact our Customer Service team.

¹FedEx International Priority^® services include FedEx International First^®, FedEx International Priority^® Express, FedEx International Priority^®, FedEx International Priority^® Freight, FedEx International Priority^® DirectDistribution and FedEx International Priority DirectDistribution^®Freight

Effective May 2, 2023, FedEx International Economy^® services¹ will be reinstated from APAC markets to more than 170 markets and territories worldwide². In addition, the transit time of FedEx International Priority^® services³ from APAC markets⁴ to worldwide destinations will be enhanced. With these improvements, customers can have more choices to meet the dynamic international shipping needs.

Should you have further enquiries, please contact your Sales Representatives or our Customer Service team.

¹FedEx International Economy^® services include FedEx International Economy^®, FedEx International Economy^® Freight and FedEx International Economy^® DirectDistribution.

²For details on specific origins and destinations, please contact Sales Representatives or Customer Service team.

³FedEx International Priority^® services include FedEx International First^®, FedEx International Priority^® Express and FedEx International Priority^®.

⁴Except China where export service enhancement will be effective on June 1, 2023.

We expect a surge in outbound shipping volume from before Chinese New Year Holiday.

When planning your shipment, please note that the transit time for selected FedEx Express outbound shipments will be temporarily extended as listed below.

¹ If the shipment is picked up after the cut-off time, the pickup date will be the next business day.

Note: There may be additional transit time extensions experienced due to the current COVID-19 situation. Please find out more below:

Hong Kong SAR China click here | Macau SAR China click here

If you have further questions about the pre-holiday service extension, please contact your Sales Representative or our Customer Service.