Effective November 4, 2024, Air Freight Premier Care is available in Japan, Hong Kong, Korea and Taiwan.

Air Freight Premier Care supports our customers for a one-stop shop shipping experience with below offering provided:

1. Create air waybill on behalf of customers

2. Proactive monitoring & intervention – working hours

3. Proactive monitoring & intervention – 24/7

4. Customized reporting

5. Customized post-sales support

More ancillary services will be available through Air Freight Premier Care in the upcoming months, and we are planning to expand our service to more Asia Pacific markets in 2025. Please stay tuned for updates at fedex.com.

For more information, please click here for support.

Please be advised that effective Saturday, November 2, 2024, the FedEx Gangseo and Magok Stations will be consolidated and renamed as the FedEx Gimpo Station, with the Station location being relocated.

All pickup and delivery services previously provided by the FedEx Gangseo and Magok Stations will continue to be available from the new FedEx Gimpo Station, with no changes to the current pickup times or service details.

We kindly ask customers who wish to drop off shipments or receive packages in person to visit the FedEx Gimpo Station. We greatly appreciate your continued support.

[Previous Station Information] 

[New Station Information] 

For further inquiries, please contact your sales representative or our Customer Service at 02-3496-7777.

Thank you for your attention and continued business. 

Please be informed that due to the designation of October 1, 2024, as a temporary public holiday in observance of Armed Forces Day, FedEx will not provide pickup and delivery services, and our Customer Service Team will not be in operation on that day. However, you can still track shipments and check rates 24/7 through the FedEx KakaoTalk channel (https://bit.ly/2CvuGDw).

For more information regarding FedEx service holidays, please visit: https://www.fedex.com/ko-kr/about/holiday-schedule.html.

FedEx is currently offering various ancillary services related to import and export shipments to assist with the smooth operation of your business.

Click HERE to learn more about the import and export-related ancillary services available in Korea.

For further inquiries regarding ancillary services, please contact our customer service team at (02-3496-7777) or speak with your sales representative.

*Please note that additional charges may apply when utilizing any of the ancillary services listed in the "Import and Export related FedEx Ancillary Services" content on the FedEx Naver blog.

We would like to express our sincere gratitude to all customers who use the website of Federal Express Korea LLC (Federal Express Korea Limited) and the Korea branch of Federal Express Corporation (hereinafter collectively referred to as the "Company").

The company informs you that the contents of the privacy policy will be changed as follows. The revised Privacy Policy will come into effect on March 15, 2024.

1. Change of Company’s representative contact number

Objection and Inquiry

You can inquire about the contents of the company's revised privacy policy to the personal information protection department. If you do not agree with the revised privacy policy, you can request correction or suspension of processing of personal information.

Responsible department:

Director, Korea Customer Service Team: Seung Woo Hong, Phone: 02-3496-7777 Email: krcsl@fedex.com

Please check the homepage (

https://www.fedex.com/en-kr/privacy-policy.html) for the full contents of privacy policy

Starting from March 8, 2024, the FedEx Korea Customer Service Team's phone number will change from 1588-0588 to 02-3496-7777.

For the next approximately 6 months, when customers call the previous phone number 1588-0588, they will be connected to the new phone number 02-3496-7777.

Additionally, when the FedEx Korea Customer Service Team contacts customers, the outgoing caller ID will now display 02-3496-7777 instead of 1588-0588.

* 02-3496-7777: Callers are responsible for phone charges

Furthermore, FedEx will soon introduce a new Interactive Voice Assistant (IVA). The IVA is set to replace the current Voice Recording Unit (VRU), offering customers a simpler and more convenient way to access FedEx's customer support services.

FedEx offers payment services through credit cards, in addition to payments via bank transfer or other remittance methods, for the convenience of our customers.

Customers registered for FedEx Billing Online service can view their billing details on the online billing page and make payments for each billing invoice using their credit cards. Furthermore, if credit card information is registered, automatic payments can be applied, and customers can also change it to their desired credit card information on the same page.

Even customers who have not registered for FedEx Billing Online can make payments for single or multiple billing invoice at once using their credit cards. Please proceed with the payment using your credit card on this Enhanced QR Pay page.

Click HERE to see detailed information about registering/changing credit card information for the payments.

Should you have further questions, please contact FedEx Customer Service at 1588-0588.

Starting from February 26, 2024, the pick up cut-off time for FedEx's International Priority® Freight (IPF) service from Korea to US is extended, ranging from 1 hour and 30 minutes to a maximum of 3 hours and 30 minutes depending on the region.

FedEx has launched additional routes to US, increasing the previous frequency of 5 flights per week to a total of 10 flights per week, allowing for greater flexibility in shipping options.

Please refer to the table below for detailed information by region;

[Pickup Times for IPF* Freight Shipment to US]

* IPF: FedEx's premium service for over 68Kg, with delivery taking 1-3 business days

** Call Cut-off: The final time for requesting a pickup via phone call

For any related inquiries, please contact your sales representative or customer service at 1588-0588.

Effective February 1, 2024, FedEx launches a new integrated process that will allow customers to simultaneously create a FedEx account and FedEx.com user ID at fedex.com and a newly designed webpage is released.

From now on, customers who want to use FedEx services can create a FedEx account and FedEx.com user ID at the same time by entering relevant information without having to go through separate procedure to create an account and user ID respectively.¹⁾

Click HERE and choose a type of account you want to create, and then apply for a FedEx account and FedEx.com user easily in a more user-friendly webpage. Please click HERE to see the detailed steps.

Furthermore, once the integrated process of FedEx account and FedEx.com user ID creation is launched in Korea, the new discount program (Ship More, Save More) will apply to customers who create a personal account or corporate account by registering a credit card.

Click HERE to learn more about our new discount program²⁾, which allows you to get more discount based on shipping costs you pay to FedEx, and create a FedEx account and use FedEx services.

Should you have further questions, please contact FedEx Customer Service at 1588-0588.

1) Currently, in case of new corporate accounts with 30-day standard credit term, newly generated FedEx.com user ID do not automatically link newly created FedEx account. In this case, customers need to login FedEx.com by newly generated FedEx.com user ID and manually link the FedEx account. The function that a new FedEx.com user ID automatically links new FedEx account will be developed in the future.

2) This discount program (Ship More, Save More) is applied to personal accounts or corporate accounts newly opened by registering a credit card after the integrated process of FedEx account and FedEx.com user ID creation is launched in Korea.

Effective January 22, 2024, we will add an additional page with your invoice. This concise one pager will showcase detailed information about FedEx billing and invoicing information, such as transportation charges, duties and taxes and related charges, fuel, and other surcharges, and so on. You can easily access any billing information you want through this. The one pager is only applicable on the soft copy of FedEx invoice (PDF). 

To get the copy of the One Pager, you can click here.

With effect from February 1, 2024, Shippers will be charged KRW 3,000 Manual Document Handling Fee per shipment for two types of shipments as detailed below:

Manual Air Waybills:

From February 1, 2024, Manual Document Handling Fee will be charged per shipment after shipment is shipped using a manual Air Waybill.

From this date, the “Manual Air Waybill surcharge” will no longer be chargeable, and only the Manual Document Handling Fee shall apply to such shipments.

Air Waybills generated via shipping tools but without trade document uploading:

The Manual Document Handling Fee shall also be chargeable from February 1, 2024, on shipments shipped with Air Waybills generated via shipping tools but without FedEx^® Electronic Trade Documents uploading.

To allow shippers to adapt to the use of Electronic Trade Documents with Air Waybills generated via shipping tools, no fee will be charged for such shipments between February 1, 2024 to February 29, 2024 as a grace period.

We encourage you to use our online shipping tools and upload Electronic Trade Documents when you ship with FedEx so that you can avoid this surcharge and enjoy the ease, speed, and convenience of processing shipments digitally.

To learn more about the surcharge, please click "View More".

VIEW MORE

Starting from January 1, 2024, for large export shipments, unpacking work for X-Ray scanning will be conducted upon FedEx warehouse entry. This is in accordance with domestic and international aviation security regulations and FedEx aviation security policies. All large export shipments must undergo a search, divided by packaging units.

These regulations and policies have been in place and are uniformly applied to all domestic transport and logistics companies. The methods for security searches for cargo are as follows:

1. Scan by X-Ray equipment

2. Scan by explosive trace detection equipment

3. Scan by inspection

Especially for '1. Scan by X-Ray equipment,' there are restrictions on package specifications, and large pallet packages, etc., can be unpacked unit by unit.

After the X-Ray scan is completed, FedEx will repack the items before shipping them overseas, and customers will not be separately charged for repackaging costs.

For any related inquiries, please contact your sales representative or customer service at 1588-0588.

We would like to express our sincere gratitude to all customers who use the website of Federal Express Korea LLC (Federal Express Korea Limited) and the Korea branch of Federal Express Corporation (hereinafter collectively referred to as the "Company").

The company informs you that the contents of the privacy policy will be changed as follows. The revised Privacy Policy will come into effect on December 5, 2023.

• Key Revisions

1. Change the privacy policy table of contents

2. Revise the definition of the Company

3. Amend the items of personal information collection and processing purposes

4. Modify the processing/retention period for personal information

5. Add personal information deletion details

6. Update the status of personal information processing outsourcing (domestic) (change of outsourcing companies)

7. Change Overseas transfer of collected personal information (delegation of personal information processingto a foreign third party) and retention and use period of personal information of transferee

8. Revise customer rights, obligations, and methods of exercising them

9. Add Installation, Operation, and Refusal of Devices Automatically Collecting Personal Information

10. Add Matters Regarding the Collection, Use, and Refusal of Behavioral Information

11. Add Additional Use and Provision

12. Add Personal information protection and customer complaint handling department

For details of the revised Privacy Policy, please click HERE to check.

To continue offering the best possible ancillary clearance service, the rate of disbursement fee assessed on import shipments will be adjusted to 2% of Duty & Tax or KRW14000, whichever is higher. This adjustment will take effect starting November 1, 2023.

We would like to express our sincere gratitude to all customers who use the website of Federal Express Korea LLC (Federal Express Korea Limited) and the Korea branch of Federal Express Corporation (hereinafter collectively referred to as the "Company").

The company informs you that the contents of the privacy policy will be changed as follows. The revised Privacy Policy will come into effect on May 4, 2023.

• Key Revisions
  • Added table of contents of Privacy Policy
  • Changes in general regulations
  • Changes in the purpose of personal information processing and countermeasures
  • Change and addition of processing and retention period of personal information
  • Amendment of the table of contents regarding the destruction of personal information
  • Changes in the provision of personal information to third parties (modification of recipients)
  • Amendment of personal information processing consignment (consignment company/consignee, consignment period added)
  • Overseas transfer of personal information (provision of personal information to a third party/consignment of personal information processing) – Addition of detailed contact information and address, change of consignment companies (delete Edenred Global Rewards Singapore Pte Ltd and add Carlton One Engagement Corporation)
  • Change cookie environment and add installation method

For details of the revised Privacy Policy, please click HERE to check.

U.S. Customs and Border Protection (CBP) has announced that it will begin rejecting any U.S. import shipment data containing vague descriptions effective November 12, 2024. If CBP rejects a vague cargo description, then FedEx may decline the shipment at origin or may hold the shipment at origin until complete data is submitted.

FedEx customers are reminded of the importance of providing precise cargo descriptions when creating their shipments with FedEx to ensure their shipments comply with CBP’s regulations. After the effective date, any shipments identified by CBP as containing vague descriptions will be rejected by CBP and may incur delays.

Precise descriptions accurately describe what the goods are made of and their intended use. Examples include “children’s toys made of plastic” rather than “toys” and “women’s dresses made of 60% cotton 40% polyester” rather than “clothing”.

To learn more about writing a clear commodity description, watch our video here on fedex.com. Additionally, CBP has provided a list of examples to illustrate how to create a precise commodity description, which you can find here.

With this enforcement in place, manual air waybills destined for the United States will experience a 1-day transit extension. To minimize any impact on your shipments, we encourage customers to utilize FedEx online shipping tools to create shipments.

For further information and support related to this enforcement, please contact your sales representative or FedEx customer service team.

Effective from Jan 1, 2023, invoices for ancillary services performed in Singapore which originally subject to 7% Singapore GST will now be increased to 8%.  The Singapore GST rate will further increase from 8% to 9% effective from Jan 1, 2024. 

The above change is in accordance with tax law change as recently announced by the Singapore Minister of Finance to support healthcare expenditure and to take care of seniors in Singapore.

The GST below will apply to all customers for ancillary services performed in Singapore as well as domestic freight charges that are currently subject to 7% GST, including payers billed outside and inside Singapore:

If you have any questions about the tax, please contact your sales representative or reach us at the enquiry hotline on your FedEx invoice.

We have received reports of fraudulent emails claiming to come from BillingOnline@fedex.com. These messages have a vague subject referencing an invoice (e.g. “Your FedEx invoice is ready to be paid now,” “Please pay your outstanding FedEx invoice,” “New FedEx Invoice,” “Your FedEx invoice is ready,” “Pay your FedEx invoice online”).

If you receive a message matching this description do not open the email or enter any personal information. Delete the email immediately.

FedEx does not send unsolicited emails to customers requesting information regarding packages, invoices, account numbers, passwords or personal information.

Go to our FedEx FedEx Trust Center to learn more about protecting yourself online. By following a few simple tips, you can make your online experience safer and more secure.

For more information on other fraudulent emails, you can visit our U.S. website by clicking here.

It has come to our attention that a fraudulent e-mail with unauthorized use of the FedEx name has been circulating to our customers. The e-mail claims that a FedEx shipment could not be delivered and asks the customers to open an attachment, print it out and take it to a FedEx facility to pick up the package.

Customers need to be aware that this is a fraudulent request and that this e-mail attachment contains a virus. If you have received one of these fraudulent e-mails, do not open the attachment, but delete the email immediately.

FedEx does not request payment or personal information in return for goods in transit or in FedEx custody via unsolicited mail or e-mail.

If you have received a fraudulent e-mail that claims to be from FedEx and have experienced resulting financial loss, contact your banking institution immediately through the appropriate channels.

*FedEx is not responsible for any charges or costs incurred as a result of unauthorized or fraudulent activity that abuses the FedEx name, service marks and logos.

Effective immediately, FedEx International Economy® services from China to select markets in Middle East and Africa are discontinued until further notice due to multiple factors.

As an alternative, we recommend customers using FedEx International Priority services2 for shipments from China to these destinations.

Providing excellent customer experience is a top priority for us and we apologize for any inconvenience this may cause.

Listed below are the countries included in the suspension until further notice:

Should you have further enquiries, please contact your Sales Representatives or our Customer Service team.

¹FedEx International Economy® services include FedEx International Economy®, FedEx International Economy® Freight and FedEx International Economy® DirectDistribution.

²FedEx International Priority® services include FedEx International Priority®, FedEx International Priority® Express, FedEx International Priority® Freight, and FedEx International Priority® DirectDistribution. 

Due to events beyond our control, FedEx Express and TNT services are temporarily suspended in New Caledonia. We are monitoring the situation closely and will resume normal operations as soon as possible.