Collaborative Shipping Tool, a new digital feature designed to enhance shipping experience, is now available on FedEx Ship Manager^TM.

This tool streamlines shipping process for customers who initiate it for their import shipments, by enabling collaboration with shippers. Customers can share airway bill creation process for their import shipments with shippers, who can then review and edit shipment details and schedule pickup. This feature enhances flexibility and overall efficiency of the import journey and provide hassle-free pickup experience for all parties involved.

Additionally, customers remain in control by deciding which information shippers are permitted to edit and ensuring that sensitive details like shipping rates and account numbers stay secure.

Click here to discover more about Collaborative Shipping Tool.

For additional information and support, please contact FedEx Customer Service Team.  

Effective February 14, 2025, FedEx Surround® monitoring and intervention (M&I) suite will be available in Korea.

FedEx Surround® M&I suite leverages advanced shipment technologies to monitor shipments in near real-time, and intervene when necessary with 24x7 expert support. With three levels of service - Select, Preferred and Premium, the dashboard tools would provide additional customized visibility and special handling for critical shipments. 

Contact your Sales Representative to subscribe to FedEx Surround® M&I suite to unlock next generation of predictive logistic solutions.

Please click here to learn more about FedEx Surround® M&I suite. 

U.S. Customs and Border Protection (CBP) is rolling out an automated capability to enforce the de minimis threshold, which allows the duty and tax-free entry of shipments with an aggregate value of USD800 or less per person, per day. FedEx customers are reminded that if a recipient’s aggregated imported shipments across all transportation modes or carriers exceed the USD800 de minimis daily threshold, then informal or formal entries may be required—including payment of all applicable duties, taxes, and fees—and may be subject to delays as a result.

While the “per person, per day” de minimis provision is already actively enforced by CBP, we anticipate that automated enforcement of this provision will lead to more consistent and comprehensive treatment by CBP.

To avoid potential clearance delays, FedEx encourages customers to follow these best practices to remain in compliance with CBP guidelines:

• Provide precise cargo descriptions when creating shipments with FedEx.

  • These guidelines include a precise product description, specific monetary value and currency, shipper and recipient details, as well as an HS code (where required). Vague merchandise descriptions violate CBP guidelines and may delay clearance.

  • To learn more about writing a clear commodity description and HS code, watch our video here.
    

• Ensure you are using FedEx Ship Manager^TM at fedex.com or the most updated version of FedEx shipping software.
  

• If inbound shipments are heading to fulfillment centers:

  • Follow CBP’s guidance during shipment creation, including listing the consignee name as “[Merchandise Owner Name] c/o [fulfillment center name]”, for example, “Company ABC c/o Amazon Fulfillment Center”.

For further information and support regarding this enforcement, please contact your sales representative or FedEx customer service team. 

The following changes will take effect on January 13, 2025, for FedEx international shipments:

• All international packages that meet the criteria of Additional Handling Surcharge – Dimension will be subject to an 18kg (40lb) minimum billable weight. Other Additional Handling Surcharge assessment criteria currently used to determine the applicability of these surcharges remain unchanged. Visit our Surcharge and other information webpage for details.

NOTE: If a FedEx package is subject to an Oversize Charge or Additional Handling Surcharge – Packaging, and also meets the criteria for Additional Handling Surcharge – Dimension, the minimum billable weight of 18kg (40lb) will still apply. This means that this condition is applied even if Additional Handling Surcharge – Dimension itself is not charged.

• A U.S. Inbound Processing Fee will be assessed on all international shipments imported into the U.S. in connection with the processing of those shipments for customs clearance. Visit our Surcharge and other information webpage for details.

• Additional surcharges will be included in the list of fuel-applicable surcharge for all international shipments.  Visit our Fuel surcharge webpage for details.

• A Duty and Tax Forwarding Fee will apply instead of the Disbursement Fee if the shipper selects a third-party billing option for duties and taxes and duties and taxes are to be paid outside of the shipment’s destination country. Visit our Clearance services and related fees webpage for details.

Effective November 4, 2024, Air Freight Premier Care is available in Japan, Hong Kong, Korea and Taiwan.

Air Freight Premier Care supports our customers for a one-stop shop shipping experience with below offering provided:

1. Create air waybill on behalf of customers

2. Proactive monitoring & intervention – working hours

3. Proactive monitoring & intervention – 24/7

4. Customized reporting

5. Customized post-sales support

More ancillary services will be available through Air Freight Premier Care in the upcoming months, and we are planning to expand our service to more Asia Pacific markets in 2025. Please stay tuned for updates at fedex.com.

For more information, please click here for support.

Please be advised that effective Saturday, November 2, 2024, the FedEx Gangseo and Magok Stations will be consolidated and renamed as the FedEx Gimpo Station, with the Station location being relocated.

All pickup and delivery services previously provided by the FedEx Gangseo and Magok Stations will continue to be available from the new FedEx Gimpo Station, with no changes to the current pickup times or service details.

We kindly ask customers who wish to drop off shipments or receive packages in person to visit the FedEx Gimpo Station. We greatly appreciate your continued support.

[Previous Station Information] 

[New Station Information] 

For further inquiries, please contact your sales representative or our Customer Service at 02-3496-7777.

Thank you for your attention and continued business. 

FedEx is currently offering various ancillary services related to import and export shipments to assist with the smooth operation of your business.

Click HERE to learn more about the import and export-related ancillary services available in Korea.

For further inquiries regarding ancillary services, please contact our customer service team at (02-3496-7777) or speak with your sales representative.

*Please note that additional charges may apply when utilizing any of the ancillary services listed in the "Import and Export related FedEx Ancillary Services" content on the FedEx Naver blog.

We would like to express our sincere gratitude to all customers who use the website of Federal Express Korea LLC (Federal Express Korea Limited) and the Korea branch of Federal Express Corporation (hereinafter collectively referred to as the "Company").

The company informs you that the contents of the privacy policy will be changed as follows. The revised Privacy Policy will come into effect on March 15, 2024.

1. Change of Company’s representative contact number

Objection and Inquiry

You can inquire about the contents of the company's revised privacy policy to the personal information protection department. If you do not agree with the revised privacy policy, you can request correction or suspension of processing of personal information.

Responsible department:

Director, Korea Customer Service Team: Seung Woo Hong, Phone: 02-3496-7777 Email: krcsl@fedex.com

Please check the homepage (

https://www.fedex.com/en-kr/privacy-policy.html) for the full contents of privacy policy

Starting from March 8, 2024, the FedEx Korea Customer Service Team's phone number will change from 1588-0588 to 02-3496-7777.

For the next approximately 6 months, when customers call the previous phone number 1588-0588, they will be connected to the new phone number 02-3496-7777.

Additionally, when the FedEx Korea Customer Service Team contacts customers, the outgoing caller ID will now display 02-3496-7777 instead of 1588-0588.

* 02-3496-7777: Callers are responsible for phone charges

Furthermore, FedEx will soon introduce a new Interactive Voice Assistant (IVA). The IVA is set to replace the current Voice Recording Unit (VRU), offering customers a simpler and more convenient way to access FedEx's customer support services.

FedEx offers payment services through credit cards, in addition to payments via bank transfer or other remittance methods, for the convenience of our customers.

Customers registered for FedEx Billing Online service can view their billing details on the online billing page and make payments for each billing invoice using their credit cards. Furthermore, if credit card information is registered, automatic payments can be applied, and customers can also change it to their desired credit card information on the same page.

Even customers who have not registered for FedEx Billing Online can make payments for single or multiple billing invoice at once using their credit cards. Please proceed with the payment using your credit card on this Enhanced QR Pay page.

Click HERE to see detailed information about registering/changing credit card information for the payments.

Should you have further questions, please contact FedEx Customer Service at 1588-0588.

Starting from February 26, 2024, the pick up cut-off time for FedEx's International Priority® Freight (IPF) service from Korea to US is extended, ranging from 1 hour and 30 minutes to a maximum of 3 hours and 30 minutes depending on the region.

FedEx has launched additional routes to US, increasing the previous frequency of 5 flights per week to a total of 10 flights per week, allowing for greater flexibility in shipping options.

Please refer to the table below for detailed information by region;

[Pickup Times for IPF* Freight Shipment to US]

* IPF: FedEx's premium service for over 68Kg, with delivery taking 1-3 business days

** Call Cut-off: The final time for requesting a pickup via phone call

For any related inquiries, please contact your sales representative or customer service at 1588-0588.

Effective February 1, 2024, FedEx launches a new integrated process that will allow customers to simultaneously create a FedEx account and FedEx.com user ID at fedex.com and a newly designed webpage is released.

From now on, customers who want to use FedEx services can create a FedEx account and FedEx.com user ID at the same time by entering relevant information without having to go through separate procedure to create an account and user ID respectively.¹⁾

Click HERE and choose a type of account you want to create, and then apply for a FedEx account and FedEx.com user easily in a more user-friendly webpage. Please click HERE to see the detailed steps.

Furthermore, once the integrated process of FedEx account and FedEx.com user ID creation is launched in Korea, the new discount program (Ship More, Save More) will apply to customers who create a personal account or corporate account by registering a credit card.

Click HERE to learn more about our new discount program²⁾, which allows you to get more discount based on shipping costs you pay to FedEx, and create a FedEx account and use FedEx services.

Should you have further questions, please contact FedEx Customer Service at 1588-0588.

1) Currently, in case of new corporate accounts with 30-day standard credit term, newly generated FedEx.com user ID do not automatically link newly created FedEx account. In this case, customers need to login FedEx.com by newly generated FedEx.com user ID and manually link the FedEx account. The function that a new FedEx.com user ID automatically links new FedEx account will be developed in the future.

2) This discount program (Ship More, Save More) is applied to personal accounts or corporate accounts newly opened by registering a credit card after the integrated process of FedEx account and FedEx.com user ID creation is launched in Korea.

Effective January 22, 2024, we will add an additional page with your invoice. This concise one pager will showcase detailed information about FedEx billing and invoicing information, such as transportation charges, duties and taxes and related charges, fuel, and other surcharges, and so on. You can easily access any billing information you want through this. The one pager is only applicable on the soft copy of FedEx invoice (PDF). 

To get the copy of the One Pager, you can click here.

According to the latest announcement of the Customs Tariff Commission of the State Council, China will implement additional tariffs on imports to China of some products originating from the United States and Canada. 

1. Effective from March 10, 2025, China imposed additional tariffs on some imports to China originating from the U.S. as follows: 

• An additional 15% tariff on chicken, wheat, corn, and cotton. 
• An additional 10% tariff on sorghum, soybeans, pork, beef, aquatic products, fruits, vegetables, and dairy products. 
• In-scope shipments originating from U.S. origin before March 10, 2025, and imported between March 10, 2025, and April 12, 2025, will not be subject to the additional tariffs. 

2. Effective from March 20, 2025, China will impose additional tariffs on some imports to China originating from Canada as follows: 

• An additional 100% tariff will be imposed on rapeseed oil, oil cake, and peas. 
• An additional 25% tariff will be imposed on aquatic products and pork.  

The additional tariffs will be imposed on the relevant products based on their current commodities tax status. The existing tax-free and tax-reduction policies will remain unchanged, and the additional tariffs imposed will not be reduced or exempted. To illustrate:

The situation is fluid. Please stay tuned at fedex.com for latest updates.

Effective today, tariffs on steel and aluminum imports to the United States are modified.

• Steel: Tariffs imposed on steel imports will be restored to 25% for all countries.

• Aluminum: Tariffs imposed on aluminum imports will increase from 10% to 25% for all countries, except Russia (which is 200%).

The proclamations terminate existing exemptions on imports from Argentina, Australia, Brazil, Canada, the EU, Japan, Mexico, South Korea, and the UK.

Eligible steel and aluminum imports will continue to receive de minimis treatment

These tariffs primarily target raw steel and aluminum imports, including semi-finished products such as slabs and ingots. However, some processed products may also be affected depending on the level of processing and their classification under the U.S. Harmonized Tariff Schedule (HTS).

In addition, the recent presidential proclamations on steel and aluminum identify new derivative steel and aluminum articles to be covered by the tariffs at a future date.

Effective immediately, select FedEx services into Saudi Arabia from select* origin countries are temporarily suspended. We will resume service as soon as possible and regret any delays or inconvenience this may cause.  

List of origin countries from where the service is suspended:

Please stay tuned at fedex.com for the latest updates.

An additional 10% tariff shall be imposed on products with country of origin from mainland China and Hong Kong (above $800 in customs value) from March 4, 2025 (US Eastern time); unless they are eligible for de minimis treatment. This makes the total additional tariff applicable to products with country of origin from mainland China and Hong Kong 20% on top of the existing duties and taxes before February 1, 2025.

Additionally, 25% additional tariff is imposed to the products with country of origin from Canada and Mexico, as well as a 10% tariff on Canada oil. The duty-free de minimis treatment for products with country of origin from mainland China, Hong Kong SAR China, Canada, and Mexico remains in place temporarily until “adequate systems are in place to fully and expeditiously process and collect tariff revenue,”. Therefore, we strongly recommend customers who ship products with country of origin from mainland China, Hong Kong SAR China, Canada, and Mexico to provide the 10-digit H.S. code and the Manufacturer Identification Code (MID) for the eligible shipments.

Money-back Guarantee for shipments to the U.S. is now reinstated for FedEx International Priority® services.

For all shippers shipping to the U.S, we highly recommend:

1. For all commodities: Provide the 10-digit H.S. code for all products with country of origin from mainland China and Hong Kong SAR China, Canada, and Mexico, regardless of where shipments are made
2. Manufacturer Identification Code (MID) is required for commercial use as below:
   1. All shipments below $800 containing textile and apparel products need MID, except for #2 below. All other commodities below $800 do not need MID.
      • H.S. codes of the textile and apparel products that need MID code information can be found here.
   2. For textile and apparel below $250 will not need MID if the shipment meets the personal use (non-commercial) shipment criteria.
   3. For personal use (non-commercial) shipments of textile and apparel products, it is acceptable to report the shipper as the manufacturer if the actual manufacturer’s information is unavailable.

Remarks: Specific H.S. code of commodities/items might still require an MID code even if it’s considered not required above. H.S. codes of the textile and apparel products that need MID code information can be found here.

3. We strongly recommend customers providing US Tax ID of the recipient/consignee if it needs to be paid by the recipient/consignee.

We remain focused on supporting our customers and working with them to adapt to the substantial changes resulting from the recent tariff announcements. FedEx has an experienced team of clearance and compliance experts who are working around the clock to continue enabling the movement of shipments across borders of the more than 220 countries and territories we serve.

The situation is fluid. Please stay tuned at fedex.com for more updates.

FAQ 1: What is a Manufacturer Identification Code (MID)?

MID code is one of the required information for import clearance into the U.S. It’s used as an alternative to the full name and address of a manufacturer, shipper or exporter and is always required for U.S. formal customs entries. MID code must be shown on the commercial invoice for import clearance into the U.S.

The MID code is used on paperwork presented to the U.S. Customs and Border Protection (CBP), the U.S. Food and Drug Administration (FDA), the U.S. Department of Agriculture (USDA) and the good's recipient.

H.S. codes of the textile and apparel products that need MID code information can be found here.

FAQ 2: How do I generate a Manufacturer Identification Code (MID code) for U.S. import?

To generate a Manufacturers Identification code (MID code), you need to make sure your manufacturer has provided their full business name and postal address.

Here is the step-by-step guide for generating MID code.

FAQ 3: I have a MID code for my shipments. Where can I insert this information?

Please provide the MID code together with the item in both the air waybill and the commercial invoice.

Here is the step-by-step guide for inputting HS code and MID in different FedEx Automation Tools.

On December 30, 2024, the Mexican government published regulations modifying simplified customs clearance, adding restrictions, and adjusting and expanding information requirements on the clearance of express shipments arriving in Mexico. The regulatory changes applicable to the simplified clearance of express shipments took effect on January 1, 2025.

Key regulatory requirements to keep in mind when shipping to Mexico:

• Simplified import clearance of express shipments will only be available for shipments valued below USD2,500. Shipments in the USD1,000-2,500 bracket will require the consignee to be registered in the Importer’s Registry (Padrón de Importadores) of the Tax Administration Service (www.sat.gob.mx).
• Shippers sending goods to Mexico intended for customs clearance under simplified entry (Pedimento Clave T1) will be required to provide additional and more detailed information about their shipments, particularly regarding the precise description of the goods and the consignee's full name, complete address, email address, phone number, Mexican Tax ID (“RFC”) and Personal ID (“CURP”). Providing both RFC and CURP when creating shipments is mandatory and enforceable starting March 1, 2025. Shipments consigned to foreign nationals (non-Mexican citizens) may include other acceptable ID numbers: Passport Number, Tax ID or Social Security Number (SSN). Shipments consigned to Mexican businesses and legal entities must include their RFC, whereas those consigned to Mexican nationals under 18 years of age must include their CURP. Any shipment missing the above details will be returned to its country of origin billed under the shipper’s account.
• Generic description of goods being shipped (e.g.: “Clothes”, “Gifts”, “Shoes”, “XYZ”, “SKU N° XXXXX”, etc.) and inaccurate shipper’s name (e.g.: “Unknown”, “X”, etc.) are prohibited by Mexican Customs and could impede the shipment from being cleared; and
• The previously available USD50 de minimis duty and tax exemption threshold has been eliminated.

Please click here for details on this and other regulatory changes (English-only).

U.S. Customs and Border Protection (CBP) has announced that it will begin rejecting any U.S. import shipment data containing vague descriptions effective November 12, 2024. If CBP rejects a vague cargo description, then FedEx may decline the shipment at origin or may hold the shipment at origin until complete data is submitted.

FedEx customers are reminded of the importance of providing precise cargo descriptions when creating their shipments with FedEx to ensure their shipments comply with CBP’s regulations. After the effective date, any shipments identified by CBP as containing vague descriptions will be rejected by CBP and may incur delays.

Precise descriptions accurately describe what the goods are made of and their intended use. Examples include “children’s toys made of plastic” rather than “toys” and “women’s dresses made of 60% cotton 40% polyester” rather than “clothing”.

To learn more about writing a clear commodity description, watch our video here on fedex.com. Additionally, CBP has provided a list of examples to illustrate how to create a precise commodity description, which you can find here.

With this enforcement in place, manual air waybills destined for the United States will experience a 1-day transit extension. To minimize any impact on your shipments, we encourage customers to utilize FedEx online shipping tools to create shipments.

For further information and support related to this enforcement, please contact your sales representative or FedEx customer service team.

We have received reports of fraudulent emails claiming to come from BillingOnline@fedex.com. These messages have a vague subject referencing an invoice (e.g. “Your FedEx invoice is ready to be paid now,” “Please pay your outstanding FedEx invoice,” “New FedEx Invoice,” “Your FedEx invoice is ready,” “Pay your FedEx invoice online”).

If you receive a message matching this description do not open the email or enter any personal information. Delete the email immediately.

FedEx does not send unsolicited emails to customers requesting information regarding packages, invoices, account numbers, passwords or personal information.

Go to our FedEx FedEx Trust Center to learn more about protecting yourself online. By following a few simple tips, you can make your online experience safer and more secure.

For more information on other fraudulent emails, you can visit our U.S. website by clicking here.

It has come to our attention that a fraudulent e-mail with unauthorized use of the FedEx name has been circulating to our customers. The e-mail claims that a FedEx shipment could not be delivered and asks the customers to open an attachment, print it out and take it to a FedEx facility to pick up the package.

Customers need to be aware that this is a fraudulent request and that this e-mail attachment contains a virus. If you have received one of these fraudulent e-mails, do not open the attachment, but delete the email immediately.

FedEx does not request payment or personal information in return for goods in transit or in FedEx custody via unsolicited mail or e-mail.

If you have received a fraudulent e-mail that claims to be from FedEx and have experienced resulting financial loss, contact your banking institution immediately through the appropriate channels.

*FedEx is not responsible for any charges or costs incurred as a result of unauthorized or fraudulent activity that abuses the FedEx name, service marks and logos.

Effective immediately, FedEx International Economy® services from China to select markets in Middle East and Africa are discontinued until further notice due to multiple factors.

As an alternative, we recommend customers using FedEx International Priority services2 for shipments from China to these destinations.

Providing excellent customer experience is a top priority for us and we apologize for any inconvenience this may cause.

Listed below are the countries included in the suspension until further notice:

Should you have further enquiries, please contact your Sales Representatives or our Customer Service team.

¹FedEx International Economy® services include FedEx International Economy®, FedEx International Economy® Freight and FedEx International Economy® DirectDistribution.

²FedEx International Priority® services include FedEx International Priority®, FedEx International Priority® Express, FedEx International Priority® Freight, and FedEx International Priority® DirectDistribution. 

FedEx International Priority inbound and outbound service to and from Ukraine has been reinstated covering the majority of Ukrainian postal codes. Pick-up and delivery services will be performed according to local authority instructions, where it is safe and possible.

All Russian and Belarusian FedEx International services continue to be suspended until further notice.

Continue to check this page for updates. For specific shipment status information, please track your shipment at fedex.com.