U.S. Customs and Border Protection (CBP) is rolling out an automated capability to enforce the de minimis threshold, which allows the duty and tax-free entry of shipments with an aggregate value of USD800 or less per person, per day. FedEx customers are reminded that if a recipient’s aggregated imported shipments across all transportation modes or carriers exceed the USD800 de minimis daily threshold, then informal or formal entries may be required—including payment of all applicable duties, taxes, and fees—and may be subject to delays as a result.

While the “per person, per day” de minimis provision is already actively enforced by CBP, we anticipate that automated enforcement of this provision will lead to more consistent and comprehensive treatment by CBP.

To avoid potential clearance delays, FedEx encourages customers to follow these best practices to remain in compliance with CBP guidelines:

• Provide precise cargo descriptions when creating shipments with FedEx.

  • These guidelines include a precise product description, specific monetary value and currency, shipper and recipient details, as well as an HS code (where required). Vague merchandise descriptions violate CBP guidelines and may delay clearance.

  • To learn more about writing a clear commodity description and HS code, watch our video here.
    

• Ensure you are using FedEx Ship Manager^TM at fedex.com or the most updated version of FedEx shipping software.
  

• If inbound shipments are heading to fulfillment centers:

  • Follow CBP’s guidance during shipment creation, including listing the consignee name as “[Merchandise Owner Name] c/o [fulfillment center name]”, for example, “Company ABC c/o Amazon Fulfillment Center”.

For further information and support regarding this enforcement, please contact your sales representative or FedEx customer service team. 

The following changes will take effect on January 13, 2025, for FedEx international shipments:

• All international packages that meet the criteria of Additional Handling Surcharge – Dimension will be subject to an 18kg (40lb) minimum billable weight. Other Additional Handling Surcharge assessment criteria currently used to determine the applicability of these surcharges remain unchanged. Visit our Surcharge and other information webpage for details.

NOTE: If a FedEx package is subject to an Oversize Charge or Additional Handling Surcharge – Packaging, and also meets the criteria for Additional Handling Surcharge – Dimension, the minimum billable weight of 18kg (40lb) will still apply. This means that this condition is applied even if Additional Handling Surcharge – Dimension itself is not charged.

• A U.S. Inbound Processing Fee will be assessed on all international shipments imported into the U.S. in connection with the processing of those shipments for customs clearance. Visit our Surcharge and other information webpage for details.

• Additional surcharges will be included in the list of fuel-applicable surcharge for all international shipments.  Visit our Fuel surcharge webpage for details.

• A Duty and Tax Forwarding Fee will apply instead of the Disbursement Fee if the shipper selects a third-party billing option for duties and taxes and duties and taxes are to be paid outside of the shipment’s destination country. Visit our Clearance services and related fees webpage for details.

Effective July 16, 2024, Tax or Commercial Invoices will be issued for all FedEx’s billings. There will also be some changes related to tax treatments of certain charges, as well as format of the Tax Invoices, Commercial Invoices, and Credit Notes*. For more details, please click here.

Despite this transition, our commitment to providing consistent support to your business remains unchanged. You can reach out to fsckh@fedex.com if you have any questions.

*Credit Note changes will be effective Aug 12, 2024.

A FedEx Authorized Ship Center has opened at Street 821, Phum 05, Sangkat 04, Sihanouk Ville. You can find the location easily by using this link to Google Maps: https://maps.app.goo.gl/AXw1bCTtS2zZsPvP6?g_st=it

The center is open Monday through Saturday, from 8:00 a.m. until 5:00 p.m.

At the FedEx Authorized Ship Center, you can enjoy the following services:

• Pick up or drop off your packages.

• Get assistance with shipping rates and services.

• Package your items efficiently.

Effective January 22, 2024, we will add an additional page with your invoice. This concise one pager will showcase detailed information about FedEx billing and invoicing information, such as transportation charges, duties and taxes and related charges, fuel, and other surcharges, and so on. You can easily access any billing information you want through this. The one pager is only applicable on the soft copy of FedEx invoice (PDF). 

To get the copy of the One Pager, you can click here.

Beginning October 31, 2023, FedEx is thrilled to introduce a new Boeing 767 flight that will reduce transit times by one day for shipments originating from South Vietnam, including Ho Chi Minh City to various major cities across Asia, Europe and the Middle East, Indian Subcontinent and Africa (MEISA) region.

This means that for the entire Vietnam market, FedEx can offer transit of just one business day* to reach major APAC cities and two business days* for connections to major cities in Europe and MEISA.

Please refer to our online rate & transit time tool (https://www.fedex.com/en-kh/online/rating.html#) for the exact transit time for your shipments. Should you have more questions, you may contact your Sales Representative or call our Customer Service Team at +85523923339.

Note: * Transit times may vary depending on specific origin and destination postal codes. 

A new FedEx Authorized ShipCenter is conveniently located at #56D, ST 230, Sangkat Boeng Salang, Khan Toul Kok, Phnom Penh. Link to Google Maps: https://maps.app.goo.gl/1LHY3F22AhGZmKkx9?g_st=it. It is open from 8:00 a.m. to 5:00 p.m., Monday to Saturday.

At the FedEx Authorized ShipCenter, you can:

• Pick-up/Drop-off packages
• Pack items
• Get help with shipping rates and services

New regulations in the Kingdom of Saudi Arabia require all customers shipping to and within Saudi Arabia to enter a ‘short address code/ National address’ of the receiver/ consignee to ensure faster delivery of your shipments. This requirement impacts anyone shipping to Saudi Arabia from within and outside the Kingdom.

Please request the receiver/ consignee of your shipment based in Saudi Arabia, for their ‘short address code/ National address’ to ensure faster delivery of your shipments.

The requirement is already in effect and in the coming time the national address will become mandatory for all residents, citizens and companies operating inside Saudi Arabia.

In order to avoid possible delays or return of shipments, please adhere to the new requirements and help ensure your package(s) reach their destination. Please refer to the user guide of entering the short address code / National address to the FedEx or TNT shipping tools correctly.

For more information on the ‘short address code/ National address’, please visit https://splonline.com.sa/en/national-address-1/

If you’re a business outside Canada exporting commercial goods into Canada and responsible for the payment of any duties and taxes as the Importer of Record (IOR), it’s important to take the necessary steps now to help prevent your FedEx Express shipments from being delayed at the border when CARM is fully implemented.

Please click here to learn more.

On May 29, 2023, FedEx Express Cambodia obtained an approval from the General Department of Taxation (GDT) to use an e-signature and an e-company stamp in our invoices to customers. FedEx Express Cambodia will start using an e-signature and an e-company stamp in its invoices effective15 July 2023. 

Effective July 16, 2023, the Money-back Guarantee (MBG) will resume on FedEx International Priority^® services¹ in Asia Pacific, Middle East & Africa (AMEA). This will be applicable to international shipments shipping from/ to and within AMEA, and eligible for payor based in AMEA.

For more information about MBG, please visit our Standard Conditions of Carriage here.

Should you have further enquiries, please contact our Customer Service team.

¹FedEx International Priority^® services include FedEx International First^®, FedEx International Priority^® Express, FedEx International Priority^®, FedEx International Priority^® Freight, FedEx International Priority^® DirectDistribution and FedEx International Priority DirectDistribution^®Freight

Effective May 15, 2023, in addition to the current payment option with J Trust Royal Bank, you can now pay your invoices via ABA Bank. This means more convenient ways to settle your invoices with us.

To make shipping easier and faster, additional bank payment option is now available. You can now perform the following with ABA Bank:

• Electronic Fund Transfer
• Cash and Cheque Deposit

Kindly refer to below for ABA bank details: 

Effective May 2, 2023, FedEx International Economy^® services¹ will be reinstated from APAC markets to more than 170 markets and territories worldwide². In addition, the transit time of FedEx International Priority^® services³ from APAC markets⁴ to worldwide destinations will be enhanced. With these improvements, customers can have more choices to meet the dynamic international shipping needs.

Should you have further enquiries, please contact your Sales Representatives or our Customer Service team.

¹FedEx International Economy^® services include FedEx International Economy^®, FedEx International Economy^® Freight and FedEx International Economy^® DirectDistribution.

²For details on specific origins and destinations, please contact Sales Representatives or Customer Service team.

³FedEx International Priority^® services include FedEx International First^®, FedEx International Priority^® Express and FedEx International Priority^®.

⁴Except China where export service enhancement will be effective on June 1, 2023.

The freight billing cycle has changed from a weekly to a monthly cycle. As a result of this change, some of you may receive two invoices this month. The first invoice dated March 01, 2023, is for all the transactions made in February 2023, while the second invoice to be received by the end of March is for transactions in March plus any unbilled transactions from previous months.

Prior to the delivery of your hard copy invoices, you may also download soft copy English versions of your invoices via FedEx^® Billing Online for reference.

U.S. Customs and Border Protection (CBP) has announced that it will begin rejecting any U.S. import shipment data containing vague descriptions effective November 12, 2024. If CBP rejects a vague cargo description, then FedEx may decline the shipment at origin or may hold the shipment at origin until complete data is submitted.

FedEx customers are reminded of the importance of providing precise cargo descriptions when creating their shipments with FedEx to ensure their shipments comply with CBP’s regulations. After the effective date, any shipments identified by CBP as containing vague descriptions will be rejected by CBP and may incur delays.

Precise descriptions accurately describe what the goods are made of and their intended use. Examples include “children’s toys made of plastic” rather than “toys” and “women’s dresses made of 60% cotton 40% polyester” rather than “clothing”.

To learn more about writing a clear commodity description, watch our video here on fedex.com. Additionally, CBP has provided a list of examples to illustrate how to create a precise commodity description, which you can find here.

With this enforcement in place, manual air waybills destined for the United States will experience a 1-day transit extension. To minimize any impact on your shipments, we encourage customers to utilize FedEx online shipping tools to create shipments.

For further information and support related to this enforcement, please contact your sales representative or FedEx customer service team.

We have received reports of fraudulent emails claiming to come from BillingOnline@fedex.com. These messages have a vague subject referencing an invoice (e.g. “Your FedEx invoice is ready to be paid now,” “Please pay your outstanding FedEx invoice,” “New FedEx Invoice,” “Your FedEx invoice is ready,” “Pay your FedEx invoice online”).

If you receive a message matching this description do not open the email or enter any personal information. Delete the email immediately.

FedEx does not send unsolicited emails to customers requesting information regarding packages, invoices, account numbers, passwords or personal information.

Go to our FedEx Customer Protection Center to learn more about protecting yourself online. By following a few simple tips, you can make your online experience safer and more secure.

For more information on other fraudulent emails, you can visit our U.S. website by clicking here.

It has come to our attention that a fraudulent e-mail with unauthorized use of the FedEx name has been circulating to our customers. The e-mail claims that a FedEx shipment could not be delivered and asks the customers to open an attachment, print it out and take it to a FedEx facility to pick up the package.

Customers need to be aware that this is a fraudulent request and that this e-mail attachment contains a virus. If you have received one of these fraudulent e-mails, do not open the attachment, but delete the email immediately.

FedEx does not request payment or personal information in return for goods in transit or in FedEx custody via unsolicited mail or e-mail.

If you have received a fraudulent e-mail that claims to be from FedEx and have experienced resulting financial loss, contact your banking institution immediately through the appropriate channels.

*FedEx is not responsible for any charges or costs incurred as a result of unauthorized or fraudulent activity that abuses the FedEx name, service marks and logos.

Effective immediately, FedEx International Economy® and all freight services¹ to Lebanon are temporarily discontinued until further notice. We continue to provide FedEx International Priority® to Lebanon. Services for outbound shipments from Lebanon remain normal.

Should you have further enquiries, please contact your Sales Representatives or our Customer Service team.

¹All freight services include both FedEx International Economy® Freight and FedEx International Priority® Freight 

Effective immediately, FedEx International Economy® services from China to select markets in Middle East and Africa are discontinued until further notice due to multiple factors.

As an alternative, we recommend customers using FedEx International Priority services2 for shipments from China to these destinations.

Providing excellent customer experience is a top priority for us and we apologize for any inconvenience this may cause.

Listed below are the countries included in the suspension until further notice:

Should you have further enquiries, please contact your Sales Representatives or our Customer Service team.

¹FedEx International Economy® services include FedEx International Economy®, FedEx International Economy® Freight and FedEx International Economy® DirectDistribution.

²FedEx International Priority® services include FedEx International Priority®, FedEx International Priority® Express, FedEx International Priority® Freight, and FedEx International Priority® DirectDistribution. 

FedEx International Priority inbound and outbound service to and from Ukraine has been reinstated covering the majority of Ukrainian postal codes. Pick-up and delivery services will be performed according to local authority instructions, where it is safe and possible.

All Russian and Belarusian FedEx International services continue to be suspended until further notice.

Continue to check this page for updates. For specific shipment status information, please track your shipment at fedex.com.

Due to events beyond our control, FedEx Express and TNT services are temporarily suspended in New Caledonia. We are monitoring the situation closely and will resume normal operations as soon as possible.