Effective June 1, 2025, FedEx Vietnam will transition to a direct serve operating model, reinforcing our commitment to enhance service quality and meet your evolving needs.

As part of this transition and to comply with Vietnamese authorities' requirements, invoices for shipments exported from Vietnam that are billed by FedEx will now include a separate value-added tax (VAT) component alongside the freight charges and other surcharges. VAT will be clearly itemized to ensure transparency.

The transition to direct serve model continues our commitment to customers in delivering excellent service, while also bringing an extended portfolio of international shipping services to better support your business needs.  

We are excited about this next step in our journey in Vietnam. If you have any questions about this update, please contact your FedEx representative or reach out to our customer support team.

Collaborative Shipping Tool, a new digital feature designed to enhance shipping experience, is now available on FedEx Ship Manager^TM.

This tool streamlines shipping process for customers who initiate it for their import shipments, by enabling collaboration with shippers. Customers can share airway bill creation process for their import shipments with shippers, who can then review and edit shipment details and schedule pickup. This feature enhances flexibility and overall efficiency of the import journey and provide hassle-free pickup experience for all parties involved.

Additionally, customers remain in control by deciding which information shippers are permitted to edit and ensuring that sensitive details like shipping rates and account numbers stay secure.

Click here to discover more about Collaborative Shipping Tool.

For additional information and support, please contact FedEx Customer Service Team.  

U.S. Customs and Border Protection (CBP) is rolling out an automated capability to enforce the de minimis threshold, which allows the duty and tax-free entry of shipments with an aggregate value of USD800 or less per person, per day. FedEx customers are reminded that if a recipient’s aggregated imported shipments across all transportation modes or carriers exceed the USD800 de minimis daily threshold, then informal or formal entries may be required—including payment of all applicable duties, taxes, and fees—and may be subject to delays as a result.

While the “per person, per day” de minimis provision is already actively enforced by CBP, we anticipate that automated enforcement of this provision will lead to more consistent and comprehensive treatment by CBP.

To avoid potential clearance delays, FedEx encourages customers to follow these best practices to remain in compliance with CBP guidelines:

• Provide precise cargo descriptions when creating shipments with FedEx.

  • These guidelines include a precise product description, specific monetary value and currency, shipper and recipient details, as well as an HS code (where required). Vague merchandise descriptions violate CBP guidelines and may delay clearance.

  • To learn more about writing a clear commodity description and HS code, watch our video here.
    

• Ensure you are using FedEx Ship Manager^TM at fedex.com or the most updated version of FedEx shipping software.
  

• If inbound shipments are heading to fulfillment centers:

  • Follow CBP’s guidance during shipment creation, including listing the consignee name as “[Merchandise Owner Name] c/o [fulfillment center name]”, for example, “Company ABC c/o Amazon Fulfillment Center”.

For further information and support regarding this enforcement, please contact your sales representative or FedEx customer service team. 

The following changes will take effect on January 13, 2025, for FedEx international shipments:

• All international packages that meet the criteria of Additional Handling Surcharge – Dimension will be subject to an 18kg (40lb) minimum billable weight. Other Additional Handling Surcharge assessment criteria currently used to determine the applicability of these surcharges remain unchanged. Visit our Surcharge and other information webpage for details.

NOTE: If a FedEx package is subject to an Oversize Charge or Additional Handling Surcharge – Packaging, and also meets the criteria for Additional Handling Surcharge – Dimension, the minimum billable weight of 18kg (40lb) will still apply. This means that this condition is applied even if Additional Handling Surcharge – Dimension itself is not charged.

• A U.S. Inbound Processing Fee will be assessed on all international shipments imported into the U.S. in connection with the processing of those shipments for customs clearance. Visit our Surcharge and other information webpage for details.

• Additional surcharges will be included in the list of fuel-applicable surcharge for all international shipments.  Visit our Fuel surcharge webpage for details.

• A Duty and Tax Forwarding Fee will apply instead of the Disbursement Fee if the shipper selects a third-party billing option for duties and taxes and duties and taxes are to be paid outside of the shipment’s destination country. Visit our Clearance services and related fees webpage for details.

Effective July 16, 2024, Tax or Commercial Invoices will be issued for all FedEx’s billings. There will also be some changes related to tax treatments of certain charges, as well as format of the Tax Invoices, Commercial Invoices, and Credit Notes*. For more details, please click here.

Despite this transition, our commitment to providing consistent support to your business remains unchanged. You can reach out to fsckh@fedex.com if you have any questions.

*Credit Note changes will be effective Aug 12, 2024.

A FedEx Authorized Ship Center has opened at Street 821, Phum 05, Sangkat 04, Sihanouk Ville. You can find the location easily by using this link to Google Maps: https://maps.app.goo.gl/AXw1bCTtS2zZsPvP6?g_st=it

The center is open Monday through Saturday, from 8:00 a.m. until 5:00 p.m.

At the FedEx Authorized Ship Center, you can enjoy the following services:

• Pick up or drop off your packages.

• Get assistance with shipping rates and services.

• Package your items efficiently.

Effective January 22, 2024, we will add an additional page with your invoice. This concise one pager will showcase detailed information about FedEx billing and invoicing information, such as transportation charges, duties and taxes and related charges, fuel, and other surcharges, and so on. You can easily access any billing information you want through this. The one pager is only applicable on the soft copy of FedEx invoice (PDF). 

To get the copy of the One Pager, you can click here.

Beginning October 31, 2023, FedEx is thrilled to introduce a new Boeing 767 flight that will reduce transit times by one day for shipments originating from South Vietnam, including Ho Chi Minh City to various major cities across Asia, Europe and the Middle East, Indian Subcontinent and Africa (MEISA) region.

This means that for the entire Vietnam market, FedEx can offer transit of just one business day* to reach major APAC cities and two business days* for connections to major cities in Europe and MEISA.

Please refer to our online rate & transit time tool (https://www.fedex.com/en-kh/online/rating.html#) for the exact transit time for your shipments. Should you have more questions, you may contact your Sales Representative or call our Customer Service Team at +85523923339.

Note: * Transit times may vary depending on specific origin and destination postal codes. 

A new FedEx Authorized ShipCenter is conveniently located at #56D, ST 230, Sangkat Boeng Salang, Khan Toul Kok, Phnom Penh. Link to Google Maps: https://maps.app.goo.gl/1LHY3F22AhGZmKkx9?g_st=it. It is open from 8:00 a.m. to 5:00 p.m., Monday to Saturday.

At the FedEx Authorized ShipCenter, you can:

• Pick-up/Drop-off packages
• Pack items
• Get help with shipping rates and services

New regulations in the Kingdom of Saudi Arabia require all customers shipping to and within Saudi Arabia to enter a ‘short address code/ National address’ of the receiver/ consignee to ensure faster delivery of your shipments. This requirement impacts anyone shipping to Saudi Arabia from within and outside the Kingdom.

Please request the receiver/ consignee of your shipment based in Saudi Arabia, for their ‘short address code/ National address’ to ensure faster delivery of your shipments.

The requirement is already in effect and in the coming time the national address will become mandatory for all residents, citizens and companies operating inside Saudi Arabia.

In order to avoid possible delays or return of shipments, please adhere to the new requirements and help ensure your package(s) reach their destination. Please refer to the user guide of entering the short address code / National address to the FedEx or TNT shipping tools correctly.

For more information on the ‘short address code/ National address’, please visit https://splonline.com.sa/en/national-address-1/

If you’re a business outside Canada exporting commercial goods into Canada and responsible for the payment of any duties and taxes as the Importer of Record (IOR), it’s important to take the necessary steps now to help prevent your FedEx Express shipments from being delayed at the border when CARM is fully implemented.

Please click here to learn more.

On May 29, 2023, FedEx Express Cambodia obtained an approval from the General Department of Taxation (GDT) to use an e-signature and an e-company stamp in our invoices to customers. FedEx Express Cambodia will start using an e-signature and an e-company stamp in its invoices effective15 July 2023. 

Effective July 16, 2023, the Money-back Guarantee (MBG) will resume on FedEx International Priority^® services¹ in Asia Pacific, Middle East & Africa (AMEA). This will be applicable to international shipments shipping from/ to and within AMEA, and eligible for payor based in AMEA.

For more information about MBG, please visit our Standard Conditions of Carriage here.

Should you have further enquiries, please contact our Customer Service team.

¹FedEx International Priority^® services include FedEx International First^®, FedEx International Priority^® Express, FedEx International Priority^®, FedEx International Priority^® Freight, FedEx International Priority^® DirectDistribution and FedEx International Priority DirectDistribution^®Freight

Effective May 15, 2023, in addition to the current payment option with J Trust Royal Bank, you can now pay your invoices via ABA Bank. This means more convenient ways to settle your invoices with us.

To make shipping easier and faster, additional bank payment option is now available. You can now perform the following with ABA Bank:

• Electronic Fund Transfer
• Cash and Cheque Deposit

Kindly refer to below for ABA bank details: 

Effective May 2, 2023, FedEx International Economy^® services¹ will be reinstated from APAC markets to more than 170 markets and territories worldwide². In addition, the transit time of FedEx International Priority^® services³ from APAC markets⁴ to worldwide destinations will be enhanced. With these improvements, customers can have more choices to meet the dynamic international shipping needs.

Should you have further enquiries, please contact your Sales Representatives or our Customer Service team.

¹FedEx International Economy^® services include FedEx International Economy^®, FedEx International Economy^® Freight and FedEx International Economy^® DirectDistribution.

²For details on specific origins and destinations, please contact Sales Representatives or Customer Service team.

³FedEx International Priority^® services include FedEx International First^®, FedEx International Priority^® Express and FedEx International Priority^®.

⁴Except China where export service enhancement will be effective on June 1, 2023.

The freight billing cycle has changed from a weekly to a monthly cycle. As a result of this change, some of you may receive two invoices this month. The first invoice dated March 01, 2023, is for all the transactions made in February 2023, while the second invoice to be received by the end of March is for transactions in March plus any unbilled transactions from previous months.

Prior to the delivery of your hard copy invoices, you may also download soft copy English versions of your invoices via FedEx^® Billing Online for reference.

On April 2, 2025 EDT, President Trump signed executive orders to introduce new tariffs and adjust duty-free de minimis treatments as follows.

• Effective April 5, 2025 at 12:01 a.m. EDT, a 10% tariff on products with country of origin from all countries/territories except Canada and Mexico in addition to any existing duties, fees, taxes, etc.

• Per the Presidential Memoranda dated April 11, 2025 EDT, “semiconductor” and related products (with specific HTSUS codes listed therein) are exempt from the reciprocal tariffs, effective retroactively from April 5, 2025. The exempted tariffs include 10% on all countries/territories that took effect on April 5, 2025 and the individualized reciprocal tariffs that took effect on April 9, 2025 (which was subsequently suspended from April 10, 2025 for all markets other than China, Hong Kong SAR China, and Macau SAR China). Note that China and Hong Kong SAR China remain to be subject to the Fentanyl-related tariff of 20% that took effect in February/March 2025.

• Any reciprocal tariff duties that were collected at or after April 5, 2025, 12:01 a.m. EDT on imports of “semiconductors” and related products shall be refunded in accordance with CBP’s standard procedures for such refunds.

• Effective April 9, 2025 at 12:01 a.m. EDT,

  • individualized tariffs on 57 countries and territories will increase from 10% to the rate in the Reciprocal tariff sheet. We will provide the calculation methods of these additional tariffs as soon as possible.

  • The reciprocal tariffs applicable to China, Hong Kong SAR China, and Macau SAR China has increased from 34% to 84%.

• Effective April 10, 2025 EDT, 12:01 a.m. EDT,

  • The reciprocal tariffs applicable to China, Hong Kong SAR China, and Macau SAR China has increased from 84% to 125%.

  • The reciprocal individualized tariffs on products with the country of origin from the rest of the world have been suspended for 90 days until July 9, 2025. 10% tariff which took effect on April 5, 2025 will remain.

• Some goods will not be subject to the Reciprocal Tariff. These include:

1. articles subject to 50 USC 1702(b) (including, for example, certain donations and certain informational materials);
2. steel/aluminum articles and autos/auto parts already subject to Section 232 tariffs;
3. copper, pharmaceuticals, semiconductors, and lumber articles; 
4. all articles that may become subject to future Section 232 tariffs;
5. bullion; and
6. energy and other certain minerals that are not available in the United States.

• Effective May 2 at 12:01 a.m. EDT, Duty-free de minimis treatment will be removed from products with country of origin from China and Hong Kong SAR China imported into the U.S. regardless of the shipment origin, except for those sent through the postal network. We will provide more details and required actions as soon as possible.

• De minimis is still permitted for the rest of the world “until notification by the Secretary of Commerce to the President that adequate systems are in place to fully and expeditiously process and collect duty revenue applicable pursuant to this subsection for articles otherwise eligible for de minimis treatment.”

Our recommendations for customers to avoid customs delay

Customers who ship products with country of origin from mainland China and Hong Kong SAR China, Canada and Mexico to the United States regardless of the shipment origins should provide the necessary information below on the air waybill and/or commercial invoice to avoid customs delay:

1. Strong description of the products customers are shipping on the air waybill:

1. What is it?

2. How many are there?

3. What is it made from?

4. What is the intended use?

5. What is the country of manufacture? 

2. 10-digit H.T.S. code for proper duties-and-taxes estimations on the air waybill

• H.S. codes of the textile and apparel products that need MID code information can be found here. 

• Customers who use FedEx API can add Rate API for getting estimate Duties and Taxes. For technical assistance related to FedEx API, please reach out to your local Customer Technology representative or send an email to APAC FedEx API support team at apacfedexapi@fedex.com.

3. Manufacturer Identification Code (MID) for commercial use shipments as below on the air waybill and commercial invoice is mandatory for: 

1. Any textile and apparel products regardless of customs value:

   • For personal use (non-commercial) shipments of textile and apparel products with Customs value less than US$ 250, it is acceptable to report the shipper as the manufacturer if the actual manufacturer’s information is unavailable.

2. Certain Partner Government Agencies commodities, e.g. FDA-regulated products

Remarks: Specific H.S. code of commodities/items might still require an MID code even if it’s considered not required above. H.S. codes of the textile and apparel products that need MID code information can be found here. 

4. Employer Identification Number (EIN) or Social Security Number (SSN) of the consignee is required for products using formal entry for the clearance process. Missing EIN or SSN of the consignee will lead to shipment being caged by the U.S. customs and returned to the shipper. Customers should input the EIN or SSN of the consignee in the Tax ID field of the FedEx shipping tools.

Incorrect or incomplete information submitted for customs clearance may be subject to service delay.

Since the situation is fluid, please stay tuned for updates at fedex.com.

FAQ 1: What is a Manufacturer Identification Code (MID)?

MID code is one of the required information for import clearance into the U.S. It’s used as an alternative to the full name and address of a manufacturer, shipper or exporter and is always required for U.S. formal customs entries. MID code must be shown on the commercial invoice for import clearance into the U.S.

The MID code is used on paperwork presented to the U.S. Customs and Border Protection (CBP), the U.S. Food and Drug Administration (FDA), the U.S. Department of Agriculture (USDA) and the good's recipient.

H.S. codes of the textile and apparel products that need MID code information can be found here.

FAQ 2: How do I generate a Manufacturer Identification Code (MID code) for U.S. import?

To generate a Manufacturers Identification code (MID code), you need to make sure your manufacturer has provided their full business name and postal address.

Here is the step-by-step guide for generating MID code.

FAQ 3: I have a MID code for my shipments. Where can I insert this information?

Please provide the MID code together with the item in both the air waybill and the commercial invoice.

Here is the step-by-step guide for inputting HS code and MID in different FedEx Automation Tools.

In light of the recent tariff changes that may affect your shipments into the United States, we are committed to ensuring a smooth customs clearance process and supporting you through these changes.

1. Effective May 2, 2025, To help ease the impact, we are introducing a lower fee structure for Disbursement Fee and Duty and Tax Forwarding Fee on shipments valued at USD800 or below importing into the United States

2. Effective April 25, 2025, Air waybill will not be able to be created through selected shipping tools if the required information is not provided as below.

FedEx Support Tools

To help you navigate these changes, we offer the following support for you:

• Estimate Duties and Taxes: 
  • If you use FedEx API to ship with FedEx, you can add Rate API for getting estimate Duties and Taxes. For technical assistance related to FedEx API, please reach out to your local Customer Technology representative or send an email to APAC FedEx API support team at apacfedexapi@fedex.com. 
• U.S. Tariff Information Hub: Access our dedicated website for latest updates, tips and tailor solutions to assist you navigate the tariff changes with ease.

FedEx is committed to providing unparalleled support and service to our customers. We are here to assist you with every step of the way as you adapt to these changes. Thank you for choosing FedEx, where your satisfaction is our top priority.

Since the situation is fluid, please stay tuned for updates at fedex.com.

Effective today, tariffs on steel and aluminum imports to the United States are modified.

• Steel: Tariffs imposed on steel imports will be restored to 25% for all countries.

• Aluminum: Tariffs imposed on aluminum imports will increase from 10% to 25% for all countries, except Russia (which is 200%).

The proclamations terminate existing exemptions on imports from Argentina, Australia, Brazil, Canada, the EU, Japan, Mexico, South Korea, and the UK.

Eligible steel and aluminum imports will continue to receive de minimis treatment

These tariffs primarily target raw steel and aluminum imports, including semi-finished products such as slabs and ingots. However, some processed products may also be affected depending on the level of processing and their classification under the U.S. Harmonized Tariff Schedule (HTS).

In addition, the recent presidential proclamations on steel and aluminum identify new derivative steel and aluminum articles to be covered by the tariffs at a future date.

Effective immediately, select FedEx services into Saudi Arabia from select* origin countries are temporarily suspended. We will resume service as soon as possible and regret any delays or inconvenience this may cause.  

List of origin countries from where the service is suspended:

Please stay tuned at fedex.com for the latest updates.

On December 30, 2024, the Mexican government published regulations modifying simplified customs clearance, adding restrictions, and adjusting and expanding information requirements on the clearance of express shipments arriving in Mexico. The regulatory changes applicable to the simplified clearance of express shipments took effect on January 1, 2025.

Key regulatory requirements to keep in mind when shipping to Mexico:

• Simplified import clearance of express shipments will only be available for shipments valued below USD2,500. Shipments in the USD1,000-2,500 bracket will require the consignee to be registered in the Importer’s Registry (Padrón de Importadores) of the Tax Administration Service (www.sat.gob.mx).
• Shippers sending goods to Mexico intended for customs clearance under simplified entry (Pedimento Clave T1) will be required to provide additional and more detailed information about their shipments, particularly regarding the precise description of the goods and the consignee's full name, complete address, email address, phone number, Mexican Tax ID (“RFC”) and Personal ID (“CURP”). Providing both RFC and CURP when creating shipments is mandatory and enforceable starting March 1, 2025. Shipments consigned to foreign nationals (non-Mexican citizens) may include other acceptable ID numbers: Passport Number, Tax ID or Social Security Number (SSN). Shipments consigned to Mexican businesses and legal entities must include their RFC, whereas those consigned to Mexican nationals under 18 years of age must include their CURP. Any shipment missing the above details will be returned to its country of origin billed under the shipper’s account.
• Generic description of goods being shipped (e.g.: “Clothes”, “Gifts”, “Shoes”, “XYZ”, “SKU N° XXXXX”, etc.) and inaccurate shipper’s name (e.g.: “Unknown”, “X”, etc.) are prohibited by Mexican Customs and could impede the shipment from being cleared; and
• The previously available USD50 de minimis duty and tax exemption threshold has been eliminated.

Please click here for details on this and other regulatory changes (English-only).

U.S. Customs and Border Protection (CBP) has announced that it will begin rejecting any U.S. import shipment data containing vague descriptions effective November 12, 2024. If CBP rejects a vague cargo description, then FedEx may decline the shipment at origin or may hold the shipment at origin until complete data is submitted.

FedEx customers are reminded of the importance of providing precise cargo descriptions when creating their shipments with FedEx to ensure their shipments comply with CBP’s regulations. After the effective date, any shipments identified by CBP as containing vague descriptions will be rejected by CBP and may incur delays.

Precise descriptions accurately describe what the goods are made of and their intended use. Examples include “children’s toys made of plastic” rather than “toys” and “women’s dresses made of 60% cotton 40% polyester” rather than “clothing”.

To learn more about writing a clear commodity description, watch our video here on fedex.com. Additionally, CBP has provided a list of examples to illustrate how to create a precise commodity description, which you can find here.

With this enforcement in place, manual air waybills destined for the United States will experience a 1-day transit extension. To minimize any impact on your shipments, we encourage customers to utilize FedEx online shipping tools to create shipments.

For further information and support related to this enforcement, please contact your sales representative or FedEx customer service team.

We have received reports of fraudulent emails claiming to come from BillingOnline@fedex.com. These messages have a vague subject referencing an invoice (e.g. “Your FedEx invoice is ready to be paid now,” “Please pay your outstanding FedEx invoice,” “New FedEx Invoice,” “Your FedEx invoice is ready,” “Pay your FedEx invoice online”).

If you receive a message matching this description do not open the email or enter any personal information. Delete the email immediately.

FedEx does not send unsolicited emails to customers requesting information regarding packages, invoices, account numbers, passwords or personal information.

Go to our FedEx Customer Protection Center to learn more about protecting yourself online. By following a few simple tips, you can make your online experience safer and more secure.

For more information on other fraudulent emails, you can visit our U.S. website by clicking here.

It has come to our attention that a fraudulent e-mail with unauthorized use of the FedEx name has been circulating to our customers. The e-mail claims that a FedEx shipment could not be delivered and asks the customers to open an attachment, print it out and take it to a FedEx facility to pick up the package.

Customers need to be aware that this is a fraudulent request and that this e-mail attachment contains a virus. If you have received one of these fraudulent e-mails, do not open the attachment, but delete the email immediately.

FedEx does not request payment or personal information in return for goods in transit or in FedEx custody via unsolicited mail or e-mail.

If you have received a fraudulent e-mail that claims to be from FedEx and have experienced resulting financial loss, contact your banking institution immediately through the appropriate channels.

*FedEx is not responsible for any charges or costs incurred as a result of unauthorized or fraudulent activity that abuses the FedEx name, service marks and logos.

Effective immediately, FedEx International Economy® services from China to select markets in Middle East and Africa are discontinued until further notice due to multiple factors.

As an alternative, we recommend customers using FedEx International Priority services2 for shipments from China to these destinations.

Providing excellent customer experience is a top priority for us and we apologize for any inconvenience this may cause.

Listed below are the countries included in the suspension until further notice:

Should you have further enquiries, please contact your Sales Representatives or our Customer Service team.

¹FedEx International Economy® services include FedEx International Economy®, FedEx International Economy® Freight and FedEx International Economy® DirectDistribution.

²FedEx International Priority® services include FedEx International Priority®, FedEx International Priority® Express, FedEx International Priority® Freight, and FedEx International Priority® DirectDistribution. 

FedEx International Priority inbound and outbound service to and from Ukraine has been reinstated covering the majority of Ukrainian postal codes. Pick-up and delivery services will be performed according to local authority instructions, where it is safe and possible.

All Russian and Belarusian FedEx International services continue to be suspended until further notice.

Continue to check this page for updates. For specific shipment status information, please track your shipment at fedex.com.

Due to events beyond our control, FedEx Express and TNT services are temporarily suspended in New Caledonia. We are monitoring the situation closely and will resume normal operations as soon as possible.