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Service, Regulatory Updates and Important Notifications
Service, Regulatory Updates and Important Notifications
Service News
In light of recent regulatory developments, the money-back guarantee has been suspended for U.S. inbound shipments with a ship date starting January 29, 2025 for the following FedEx services:
- FedEx International First®
- FedEx International Priority®
- FedEx International Priority® Express
- FedEx International Priority® Freight
- FedEx International Priority Direct Distribution
- FedEx International Priority Direct Distribution Freight
For specific shipment status information, track your shipment at fedex.com. To learn more about the latest shipping regulations and requirements for imports and exports, visit Regulatory News on fedex.com.
Consistent with the provisions of the FedEx Service Guide, shipments delayed due to regulatory changes are not eligible for a refund or credit under the money-back guarantee policy.
The following changes will take effect on January 13, 2025, for FedEx international shipments:
All international packages that meet the criteria of Additional Handling Surcharge – Dimension will be subject to an 18kg (40lb) minimum billable weight. Other Additional Handling Surcharge assessment criteria currently used to determine the applicability of these surcharges remain unchanged. Visit our Surcharge and other information webpage for details.
NOTE: If a FedEx package is subject to an Oversize Charge or Additional Handling Surcharge – Packaging, and also meets the criteria for Additional Handling Surcharge – Dimension, the minimum billable weight of 18kg (40lb) will still apply. This means that this condition is applied even if Additional Handling Surcharge – Dimension itself is not charged.
A U.S. Inbound Processing Fee will be assessed on all international shipments imported into the U.S. in connection with the processing of those shipments for customs clearance. Visit our Surcharge and other information webpage for details.
Additional surcharges will be included in the list of fuel-applicable surcharge for all international shipments. Visit our Fuel surcharge webpage for details.
A Duty and Tax Forwarding Fee will apply instead of the Disbursement Fee if the shipper selects a third-party billing option for duties and taxes and duties and taxes are to be paid outside of the shipment’s destination country. Visit our Clearance services and related fees webpage for details.
Effective January 22, 2024, we will add an additional page with your invoice. This concise one pager will showcase detailed information about FedEx billing and invoicing information, such as transportation charges, duties and taxes and related charges, fuel, and other surcharges, and so on. You can easily access any billing information you want through this. The one pager is only applicable on the soft copy of FedEx invoice (PDF).
To get the copy of the One Pager, you can click here.
As of December 1, 2023, import duties and taxes (including USE tax) will be paid by the consignee only. If USE tax has been paid by the shipper, it will be paid only by the consignee after the change. Please contact your supplier to discuss the change for smooth transition if they are paying USE tax on behalf now.
If you have any questions, please contact FedEx Customer Support at +671.648.4000.
Shipping Regulatory Update
On February 1, 2025, there were regulatory changes in the U.S. which denied products with country of origin from China and Hong Kong for duty-free de minimis treatment and imposed additional 10% tariff to the products with country of origin from China and Hong Kong.
On February 7, the duty-free de minimis treatment for products with country of origin from China and Hong Kong is reinstated. Accordingly, at the current juncture, shipments with duty-free treatment (less than USD 800 declared value) will no longer be charged the additional 10% tariff on the products with the country of origin from China and Hong Kong. The 10% tariff on products with country of origin from China and Hong Kong that are ineligible for de minimis remains in place. We understand that this change is temporary. Therefore, we strongly recommend customers who ship products with country of origin from China and Hong Kong to provide the 10-digit H.S. code and the Manufacturer Identification Code (MID) for the eligible shipments.
Money-back Guarantee for shipments to the U.S. is now reinstated for FedEx International Priority® services.
For all shippers shipping to the U.S, we highly recommend:
- For all commodities: Provide the 10-digit H.S. code for all products with country of origin from China and Hong Kong, regardless of where shipments are made
- Manufacturer Identification Code (MID) is required for commercial use as below:
- All shipments below $800 containing textile and apparel products need MID, except for #2 below. All other commodities below $800 do not need MID.
- H.S. codes of the textile and apparel products that need MID code information can be found here.
- For textile and apparel below $250 will not need MID if the shipment meets the personal use (non-commercial) shipment criteria.
- For personal use (non-commercial) shipments of textile and apparel products, it is acceptable to report the shipper as the manufacturer if the actual manufacturer’s information is unavailable.
- We strongly recommend customers providing US Tax ID of the recipient/consignee if it needs to be paid by the recipient/consignee.
- All shipments below $800 containing textile and apparel products need MID, except for #2 below. All other commodities below $800 do not need MID.
We remain focused on supporting our customers and working with them to adapt to the substantial changes resulting from the recent tariff announcements. FedEx has an experienced team of clearance and compliance experts who are working around the clock to continue enabling the movement of shipments across borders of the more than 220 countries and territories we serve.
The situation is fluid. Please stay tuned at fedex.com for more updates.
FAQ 1: What is a Manufacturer Identification Code (MID)?
MID code is one of the required information for import clearance into the U.S. It’s used as an alternative to the full name and address of a manufacturer, shipper or exporter and is always required for U.S. formal customs entries. MID code must be shown on the commercial invoice for import clearance into the U.S.
The MID code is used on paperwork presented to the U.S. Customs and Border Protection (CBP), the U.S. Food and Drug Administration (FDA), the U.S. Department of Agriculture (USDA) and the good's recipient.
H.S. codes of the textile and apparel products that need MID code information can be found here.
FAQ 2: How do I generate a Manufacturer Identification Code (MID code) for U.S. import?
To generate a Manufacturers Identification code (MID code), you need to make sure your manufacturer has provided their full business name and postal address.
Here is the step-by-step guide for generating MID code.
FAQ 3: I have a MID code for my shipments. Where can I insert this information?
Please provide the MID code together with the item in both the air waybill and the commercial invoice.
Here is the step-by-step guide for inputting HS code and MID in different FedEx Automation Tools.
On December 30, 2024, the Mexican government published regulations modifying simplified customs clearance, adding restrictions, and adjusting and expanding information requirements on the clearance of express shipments arriving in Mexico. The regulatory changes applicable to the simplified clearance of express shipments took effect on January 1, 2025.
Key regulatory requirements to keep in mind when shipping to Mexico:
- Simplified import clearance of express shipments will only be available for shipments valued below USD2,500. Shipments in the USD1,000-2,500 bracket will require the consignee to be registered in the Importer’s Registry (Padrón de Importadores) of the Tax Administration Service (www.sat.gob.mx).
- Shippers sending goods to Mexico intended for customs clearance under simplified entry (Pedimento Clave T1) will be required to provide additional and more detailed information about their shipments, particularly regarding the precise description of the goods and the consignee's full name, complete address, Mexican Tax ID (RFC and CURP), email address, and phone number. Shipments consigned to foreign nationals (non-Mexican citizens) may include other acceptable ID numbers: Passport Number, Tax ID or Social Security Number (SSN). Any shipment missing the above details will be returned to its country of origin billed under the shipper’s account.
- Generic description of goods being shipped (e.g.: “Clothes”, “Gifts”, “Shoes”, “XYZ”, “SKU N° XXXXX”, etc.) and inaccurate shipper’s name (e.g.: “Unknown”, “X”, etc.) are prohibited by Mexican Customs and could impede the shipment from being cleared; and
- The previously available USD50 de minimis duty and tax exemption threshold has been eliminated.
Please click here for details on this and other regulatory changes (English-only).
Online Fraud Alert
We have received reports of fraudulent emails claiming to come from BillingOnline@fedex.com. These messages have a vague subject referencing an invoice (e.g. “Your FedEx invoice is ready to be paid now,” “Please pay your outstanding FedEx invoice,” “New FedEx Invoice,” “Your FedEx invoice is ready,” “Pay your FedEx invoice online”).
If you receive a message matching this description do not open the email or enter any personal information. Delete the email immediately.
FedEx does not send unsolicited emails to customers requesting information regarding packages, invoices, account numbers, passwords or personal information.
Go to our FedEx FedEx Trust Center to learn more about protecting yourself online. By following a few simple tips, you can make your online experience safer and more secure.
For more information on other fraudulent emails, you can visit our U.S. website by clicking here.
It has come to our attention that a fraudulent e-mail with unauthorized use of the FedEx name has been circulating to our customers. The e-mail claims that a FedEx shipment could not be delivered and asks the customers to open an attachment, print it out and take it to a FedEx facility to pick up the package.
Customers need to be aware that this is a fraudulent request and that this e-mail attachment contains a virus. If you have received one of these fraudulent e-mails, do not open the attachment, but delete the email immediately.
FedEx does not request payment or personal information in return for goods in transit or in FedEx custody via unsolicited mail or e-mail.
If you have received a fraudulent e-mail that claims to be from FedEx and have experienced resulting financial loss, contact your banking institution immediately through the appropriate channels.
*FedEx is not responsible for any charges or costs incurred as a result of unauthorized or fraudulent activity that abuses the FedEx name, service marks and logos.
Service Disruption
We are deeply disturbed by what is happening in Ukraine, and our thoughts and solidarity are with the people affected by this ongoing violence. Our top priority is the safety of our team members and their families, and we are providing direct financial assistance to them and the affected communities. We are temporarily suspending all Russian and Belarusian services until further notice. As previously communicated, locations in Ukraine have been temporarily closed and inbound and outbound services to Ukraine have been temporarily suspended.
For specific shipment status information, please track your shipment here.