My invoice is incorrect, what do I do?

With TNT Online Billing, you can dispute an invoice or shipment – once you’ve sent a request, we aim to get back to you within ten business days.

Please note that any disputes related to invoices should be submitted by the sender within 30 days from the date of the invoice or the invoice due date. FedEx will only accept the submission of the dispute if the following details are included: the invoice number, air waybill number and reasons for the dispute.

To dispute your invoice, you can also send us enquiry via our Online Contact form.