Frequently asked questions
All the information you need to help you ship.
Popular questions
When will my package arrive?
Once our courier has your package, the tracking page will show an estimated delivery date and time.
Who pays duties and taxes?
Generally, there are two options. The first option is for the receiver to pay the authorities directly for any duties and taxes, usually when the shipment is imported.
What does the status 'Exception' mean?
The status 'Exception' means that an unexpected event is delaying the delivery of your package.
Why is my package stuck at customs?
This could mean your shipment is missing paperwork, waiting for clearance instructions or because the authorities may need more information to clear the goods.
Where is my package?
Visit the tracking page to quickly and easily check the progress of your shipment and the estimated delivery date and time.