Dispute an Invoice Online
Submit an invoice dispute via FedEx Billing Online:
STEP 1
Log in to FedEx® Billing Online (FBO).
STEP 2
On the ‘Account Summary’ page, select the invoice you want to dispute.
STEP 3
In the ‘Invoice Summary’ section, click “Dispute invoice”. To raise a dispute for individual shipments, please follow the steps here.
STEP 4
In the ‘Dispute Information’ section, select the type of dispute and provide a detailed written description in the ‘Additional Dispute Comments’ box.
STEP 5
Click “Submit dispute”.
GUIDELINES
See how to raise an invoice dispute via FBO.
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