Dispute an Invoice Online
Two options to submit an invoice dispute online:
OPTION 1 - Submit an invoice dispute via FedEx Billing Online:
STEP 1
Log in to FedEx® Billing Online (FBO).
STEP 2
On the ‘Account Summary’ page, select the invoice you want to dispute.
STEP 3
In the ‘Invoice Summary’ section, click “Dispute invoice”. To raise a dispute for individual shipments, please follow the steps here.
STEP 4
In the ‘Dispute Information’ section, select the type of dispute and provide a detailed written description in the ‘Additional Dispute Comments’ box.
STEP 5
Click “Submit dispute”.
GUIDELINES
See how to raise an invoice dispute via FBO.
OPTION 2 - Submit an invoice dispute via Invoice Inquiries & Payments online form:
STEP 1
Go to the Invoice Inquiries & Payments page.
STEP 2
Use the drop-down menu to select the subject that best describes your concern.
STEP 3
Complete the remaining fields and click “SUBMIT”.
TIPS
If your invoice is billed to a wrong account, please provide the correct 9-digits FedEx account number in the “account number to bill” field and inform the account owner.
Once you have submitted your documents using the online form, you will receive an acknowledgement email.
As an importer/recipient, you may register here to bill the import duty/tax under your FedEx account if it is not indicated in the air waybill by the shipper. It saves you an additional step to request the duty/tax rebill.
FedEx Service Guide
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