Customs Clearance Services Center
Customs Clearance Services Center
At our Customs Clearance Services Center, you can submit requests and enquiries to prepare your shipment for Customs so that it stays on track through customs clearance process. Toggle between the below importers and exporters buttons to find relevant procedures and forms.
Before Shipping
Using the form, please choose the SUBJECT “Customs & Clearance”, the QUESTION “The required clearance information”, then fill in the necessary information to submit.
While your import shipment is in transit
You can enquire about the customs clearance status and domestic delivery status.
*For guidelines on how to make an enquiry, click here.
You can request import customs clearance instructions and revised commercial invoices.
You can enquire about the customs clearance status and domestic delivery status.
You can request a commercial invoice and air waybill for your import shipment.
After Customs releases your shipment
You can request a post-declaration amendment for the under-valued import declaration.
* A clearance ancillary service fee may apply.
You can request an import release report that has been customs cleared.
Customer profile registration for business importers
Business importers can enjoy for the following clearance services upon import declaration by registering a customer profile.
Real-time account duty & tax transfer
Register your bank account number with customs for duty and tax payments in real time upon declaration.
Comprehensive insurance
Request to add the comprehensive insurance number to your next shipments.
Auto email return for import clearance documents
Register to add your email address for this service that automatically sends the import customs clearance documents (per air waybills) via email upon customs release.
Other customs clearance questions?
We’ve got answers!
For any clearance-related services other than the above, please visit our FAQ site.