Please submit your request here.

Please make sure to read the notes in the application form before your request.

•  If you are a shipper, when you prepare your shipment you can enable the FedEx Delivery Manager service to allow your overseas customers to customize and change their delivery date and location at no extra cost. Once this is enabled, your customers will receive a notification via email and/or SMS and can request a change.   

•  You may change the delivery address of your export shipment within the same city, but if you request to redirect your shipment from one city to another city, additional shipping charges will be applied.

•  Change of delivery address for an export shipment is an exception service, and we cannot assure its execution.

*Terms and Conditions Apply.

The following scenarios are possible when you receive notice that shipment information has been sent to FedEx.

What does "shipment information has been sent to FedEx" mean?
It means that the shipper has used the FedEx Ship Manager online shipping tool and has completed creating the air waybill.

Does shipment Information has been sent to FedEx mean that FedEx has received the package?
No, it does not mean that FedEx has received the shipment. When we have received your shipment, you will see "Picked Up."

After receiving the notice that the shipment information has been sent to FedEx, no information has been updated for a few days. What should I do?
It is possible that the shipper created an air waybill using the FedEx Ship Manager online shipping tool, but for some reason did not ship the package. Please contact the shipper to confirm.

If you don't have access to a tracking number, you can track your shipments online by the reference number assigned to your shipment.

Yes, you may pick up your shipment at our service location; however, it depends on the shipment status at that time. Please contact our customer service team for details.