Rates & Transit Times

Packaging & Shipping Supplies

Get Quote for Heavy Shipment

Schedule and Manage Pick Up

ALL SHIPPING SERVICES

Tracking ID

Sorry, this is a required field.

Customized FedEx Tracking

Manage Your Delivery

Track by Mobile

All Tracking Services

New Customer Center

Small Business Center

Billing, Invoicing & Payment

Customs Clearance

Customer Support

FedEx Rate Sheet

Manage Billing Online

Manage Reporting

Manage Email Preferences

Manage My FedEx Rewards

Open An Account

Sign Up/Log In

CREATE USER ID (FOR EXISTING CUSTOMERS)

Open an Account

FedEx Search Results - Japan

Billing Commercial Invoice Rates Lithium Batteries Open an account

Home
Customer Support
FAQ
Sending
Tracking
I'm unable to locate my package.

All help topics

Tracking

Can I change the delivery address of my package?
Can I change the service type or delivery time of a package after it is shipped?
Can I track FedEx and TNT shipments together on one company website?
How can I find out what holidays are held in different countries and regions?
How can I get a copy of the delivery signature of my shipment
How can I track my parcel without a tracking number?
I am about to ship a package. When will it be delivered? / When will it arrive?
I selected the wrong service. Can I change it when the package has been shipped and is in transit?
I tracked my shipment, and there are no scans.
I tracked my shipment, and there haven't been any scans for more than a day. / I tracked my shipment and there wasn't any update on it.
I'm unable to locate my package.
When I tracked my shipment right after it was shipped, it showed an estimated delivery date, but now it does not. Why?
When I tracked my shipment, it showed Delayed due to reasons beyond our control. What does this mean?
When will my package arrive?
Why was my shipment confiscated?

Related topics

Arranging a pickup
Booking a shipment
Shipping documents
Shipping terminology
Tracking
What goods can I send?

I'm unable to locate my package.

I regret to hear that you are having problems tracking your shipment. We have additional info about tracking which could help explain why your tracking number is not working. Please click here

You may contact us for further assistance.

Did this information help you?

YES

NO

That’s great! How easy was it to find the information?

0

1

2

3

4

5

6

7

8

9

10

Very hard

Very easy

To help us improve, can you share the reason for your score?

Error:

We’re sorry to hear that. To help us improve, can you tell us what you were looking for?

Error:

Oops! Something went wrong. Please refresh this page and try again or contact us on the customer support page.

Thank you for your feedback!

Can't find what you're looking for?

Contact us with one of these options.

Chat to us

Mon-Fri: 08:30 to 18:30

Agents are not currently available

Chat Now

Customer Service

Get in touch with our Customer Service for further enquiries about our services.

CALL CUSTOMER SUPPORT

WRITE TO CUSTOMER SUPPORT

Message Customer Service on LINE

Technical Support

Reach our specialist team if you have a technical question about any of our digital shipping tools.

CALL TECHNICAL SUPPORT

WRITE TO TECHNICAL SUPPORT

Our Company

Investor Relations

Standard Conditions of Carriage

Binding Corporate Rules

More From FedEx

Sign up for eNews

Surcharge and other information

International Holiday Schedule

USEFUL RESOURCES

FedEx Developer Portal

New Customer Center

Small Business Center

FedEx Business Insights

言語 | LANGUAGE

English
日本語

Follow FedEx

© FedEx 1995-2024

Your Browser is Not Currently Supported

We have updated our list of supported web browsers. Note that Internet Explorer is no longer supported. We recommend using one of the following browsers to access this site.

MICROSOFT WINDOWS BROWSERS

Edge 41+
Google Chrome 41+
Mozilla Firefox 38+

APPLE BROWSERS

Google Chrome 41+
Mozilla Firefox 38+
Safari 7++

ANDROID BROWSERS

Chrome 41+
Firefox 38+

Do not show this message again