How can I update the payer account for shipping charges or duty & taxes after receiving the invoice?

You can log in to FedEx Billing Online using your fedex.com User ID and submit a dispute by selecting "Incorrect Account" dispute type via the dispute tracking ID page. If necessary, our invoice adjustment team may contact you via email to request a letter of authorization (LOA). 

Please refer to our guide for steps on how to submit a dispute.

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