Home
Customer Support
FAQ
Invoices and payments
Paying for a shipment
Why was my duty/tax rebill request rejected? Do I need to provide a valid new bill for the purpose of rebilling?

All help topics

Paying for a shipment

Can I add credit card details to my FedEx account?
Can I pay in cash on delivery?
Can you accept a credit card payment for customs duties and sales tax?
How can I pay a FedEx invoice, and which payment methods can I use?
How can I update the payer account for shipping charges or duty & taxes after receiving the invoice?
How do I specify who is paying the bill?
How much does it cost to ship a package?
I received a payment reminder regarding an invoice I have already paid. What should I do?
My shipment was returned, why am I still being charged?
The billed shipment weight on my invoice is incorrect. What can I do to address this issue?
What are the payment terms for my shipping account?
When will I receive my invoice?
Why did I receive an invoice including shipments that should be paid by other parties?
Why was my duty/tax rebill request rejected? Do I need to provide a valid new bill for the purpose of rebilling?

Why was my duty/tax rebill request rejected? Do I need to provide a valid new bill for the purpose of rebilling?

The shipper assumes full liability for all charges and fees in the event that the recipient and third party fail to make payment. If the duty/tax payment cannot be obtained from the recipient, the shipper will be invoiced directly for the outstanding amount. In order to initiate a subsequent rebilling, it is mandatory for the shipper to provide a valid 9-digit FedEx account number. If necessary, our invoice adjustment team may contact you via email to request a letter of authorization (LOA) for further processing.