Customer Harassment Policy

FedEx provides transportation services to customers in accordance with the Standard Conditions of Carriage for APAC (the “SCC”).

We ask the Customer (defined in the "Definition" clause of the SCC) to re-confirm the terms and conditions of the SCC and not to engage in conduct, by itself or through a third party, such as a demand with violence, an unreasonable demand beyond its legal entitlement, use of threatening words or actions, defamation of FedEx’s reputation or interference with FedEx’s business by spreading rumors, using fraudulent means or resorting to force.

Such conduct includes but is not limited to the following:

• Threats, intimidation, threats, intimidating remarks and acts
• Insulting, racist, character-denigrating, or sexual remarks
• Invasion of privacy
• Demanding compensation beyond the scope of the FedEx International Terms of Service, or demanding excessive service in any other socially acceptable manner.
• Demanding an apology from us or demanding that our employees be punished without reasonable cause
• Excessive repetition of the same demand or complaint, which results in prolonged detention.
• Slander on social networking sites or the Internet

We reserve the full right to reject shipping, reject delivery, cease any type of discount, close an account and/or refuse any type of service in accordance with the “Refusal or rejection of Shipments” clause of the SCC, the “Termination of Services” clause of the Japan Addendum to the SCC and/or any relevant terms and conditions when FedEx, at its sole discretion, determines that any of these actions are applicable. Moreover, when it is judged that the conduct is malicious, we will consult the police and lawyers, etc., and will take appropriate measures.