In line with our commitment to delivering exceptional service, we are excited to announce a major improvement for import shipments to Jakarta.

Effective October 29, 2024, we will be optimizing our flight arrival schedule, allowing for faster delivery. All of parcel shipments will now arrive a day earlier, helping your business grow even further.

What this means for you:

• Improved Transit Time: Receive your import shipments one day earlier, helping you meet tight deadlines and streamline operations.
• Reliable Service: Enjoy the same trusted services, now with even faster delivery.

We look forward to supporting your business with quicker deliveries and exceptional service. If you have any questions, please connect with FedEx Sales representative or Customer Service team.

Effective October 21, 2024, Air Freight Premier Care is available in Singapore, Thailand, Philippines, Indonesia and Malaysia.

Air Freight Premier Care supports our customers for a one-stop shop shipping experience with below offering provided:

1. Create air waybill on behalf of customers

2. Proactive monitoring & intervention – working hours

3. Proactive monitoring & intervention – 24/7

4. Customized reporting

5. Customized post-sales support

More ancillary services will be available through Air Freight Premier Care in the upcoming months, and we are planning to expand our service to more Asia Pacific markets in 2025. Please stay tuned for updates at fedex.com.

For more information, please click here for support. 

Starting October 28, 2024, please ensure that new flight number below is entered in the airline number field of your export declaration. This requirement applies to export shipments originating from Surabaya, Yogyakarta, Solo, Semarang, & Medan.

Export Shipments New Flight Number Details:

Customers using FedEx International Priority®, FedEx International Priority® Express or FedEx International Priority® Direct Distribution service who are shipping from these locations and need to file export declarations (PEB) must accurately input this new airline number.

Please be assured that this change will not affect our commitment to service quality. We remain fully dedicated to delivering the highest level of service and ensuring your shipments continue to arrive on time.

Thank you for your understanding and cooperation.

We would like to inform you, effective October 1, 2024, about the changes to the locations of our station and drop off/retail outlets in Indonesia. Please click here for more details of newest stations list.

If you have any questions or need assistance regarding this update, please do not hesitate to reach out to your sales representative or call our hotline at 1 500 342.

Effective August 26, 2024, FedEx has introduced a new online tool to help customers request a Single Export Declaration (PEB) where available at fedex.com/id.

This allows you to get faster support and accurate Single Export Declaration tailored to your specific export category needs.

At this phase, this tool can be utilized for export shipments departing from Soekarno Hatta International Airport Jakarta.

Access the tool here.

To sustain the high service quality you have come to expect, we are revising our local handling surcharges. The updated surcharges are as follow

FedEx-TNT Indonesia* local handling surcharges

Effective 1 January 2023

*For Batam customers, please contact your sales representative or Customer Service team for your local charges.

For more information, please contact your sales representative or our Customer Service Hotline 1 500 342.

With effect from February 1, 2024, Shippers will be charged IDR 70,000 Manual Document Handling Fee per shipment for two types of shipments as detailed below:

Manual Air Waybills:

From February 1, 2024, Manual Document Handling Fee will be charged per shipment after shipment is shipped using a manual Air Waybill.

From this date, the “Manual Air Waybill surcharge” will no longer be chargeable, and only the Manual Document Handling Fee shall apply to such shipments.

Air Waybills generated via shipping tools but without trade document uploading:

The Manual Document Handling Fee shall also be chargeable from February 1, 2024, on shipments shipped with Air Waybills generated via shipping tools but without FedEx^® Electronic Trade Documents uploading.

To allow shippers to adapt to the use of Electronic Trade Documents with Air Waybills generated via shipping tools, no fee will be charged for such shipments between February 1, 2024 to February 29, 2024 as a grace period.

We encourage you to use our online shipping tools and upload Electronic Trade Documents when you ship with FedEx so that you can avoid this surcharge and enjoy the ease, speed, and convenience of processing shipments digitally.

To learn more about the surcharge, please click "View More".

VIEW MORE

U.S. Customs and Border Protection (CBP) has announced that it will begin rejecting any U.S. import shipment data containing vague descriptions effective November 12, 2024. If CBP rejects a vague cargo description, then FedEx may decline the shipment at origin or may hold the shipment at origin until complete data is submitted.

FedEx customers are reminded of the importance of providing precise cargo descriptions when creating their shipments with FedEx to ensure their shipments comply with CBP’s regulations. After the effective date, any shipments identified by CBP as containing vague descriptions will be rejected by CBP and may incur delays.

Precise descriptions accurately describe what the goods are made of and their intended use. Examples include “children’s toys made of plastic” rather than “toys” and “women’s dresses made of 60% cotton 40% polyester” rather than “clothing”.

To learn more about writing a clear commodity description, watch our video here on fedex.com. Additionally, CBP has provided a list of examples to illustrate how to create a precise commodity description, which you can find here.

With this enforcement in place, manual air waybills destined for the United States will experience a 1-day transit extension. To minimize any impact on your shipments, we encourage customers to utilize FedEx online shipping tools to create shipments.

For further information and support related to this enforcement, please contact your sales representative or FedEx customer service team.

Effective March 10, 2024, the importer of record is obliged to obtain Persetujuan Impor (Import Approval) (PI) and Laporan Suveyor (Surveyor Report) (LS) when importing certain categories of goods listed under the MoT Regulation Number 36 of 2023.

FedEx has identified several commodities such as electronics, textile products, apparel, and steel and iron, among others, where Import Approval and Surveyor Report will be required when importing through express delivery services. We advise customers to verify the proper documents in accordance with MoT Regulation Number 36 of 2023.

To avoid any disruption with your import activities, please kindly follow the regulation by obtaining the Import Approval and Surveyor Report. For more details about the regulation, kindly contact cs-inatrade@kemendag.go.id or 1-500-067. Thank you for your business, and we look forward to continuing to serve your express transportation needs.

Effective October 17, 2023, it is mandatory for shippers to provide a tax identification number (NPWP) and state the purpose of shipment (e.g. sold, gift, replacement) on the import/export invoice. Shippers are also required to submit the relevant supporting documents (e.g. proof of payment, sales order) in respect of the shipment. Failure to adhere to these requirements will result in shipment delays, fines and/or detention of shipments by customs. Given the impact of the soon to be updated regulation, we strongly suggest you adhere to these impending updates as soon as possible. 

What are the requirements?

For Importers

Please ensure your shipper fills out your Tax Identification Number (NPWP) and purpose of import on the import invoice and provides the necessary supporting documents (e.g., proof of payment, sales order).

For Exporters

Please input your Indonesia NPWP and purpose of export on the export invoice and provide the necessary supporting documents (e.g., proof of payment, sales order). For export to the EU, please state the Import One – Stop Shop (IOSS) number on your commercial invoice along with other any shipping documentation.

For both importers and exporters, your NPWP should be indicated on your shipment air waybill. Please click here for instructions on where to put your NPWP using FedEx or TNT automation tools. For your export shipment to the EU, you can find how to input the IOSS using our automation tools here.

To avoid any critical disruptions, we encourage you to send your NPWP softcopy and supporting documents to us at ID-NPWP@corp.ds.fedex.com. Call our Customer Service Hotline 1 500 342 for assistance.

On November 3, 2022, the Ministry of Finance of the Republic of Indonesia had issued a new export regulation under Regulation No. 155, Year 2022.

Pursuant to Article 5 Verse 1 Point (d) of the new regulation, with effect from January 2023, exporters are now required to submit a common Export Declaration Form (Pemberitahuan Ekspor Barang (PEB)) to Customs for all shipments weighing above 30 kilograms. Please refer to the table below for more details on this regulatory update:

Starting January 2023, if you have any shipments weighing above 30 kg per air waybill, please submit the required paperwork and shipment information (i.e., Tax number (NPWP)*, NIB (with export access), export restrictions & limitations, and other requirements**) to us via email ID-SinglePEB@corp.ds.fedex.com or ID-ExportClearance@corp.ds.fedex.com. Single export entry (single PEB) surcharge will apply to such shipments accordingly. For shipments weighing 30 kg and below, FedEx will submit the required export declaration on behalf of the exporter (Perusahaan Jasa Titipan/PJT) in the form of a consignment export.

To avoid any critical disruptions, we encourage you to follow the new export regulation. For more details about the new regulation, visit www.fedex.com/id or call our Customer Service Hotline at 1 500 342.

*Please be reminded that it will be mandatory for shippers to provide a tax identification number (NPWP) and state the purpose of shipment (e.g. sold, gift, replacement) on the import/export invoice. You may click here for instructions on where to put your tax number using FedEx automation tools.

**Customer is only required to submit all required export paperwork and information to FedEx once.

We have received reports of fraudulent emails claiming to come from BillingOnline@fedex.com. These messages have a vague subject referencing an invoice (e.g. “Your FedEx invoice is ready to be paid now,” “Please pay your outstanding FedEx invoice,” “New FedEx Invoice,” “Your FedEx invoice is ready,” “Pay your FedEx invoice online”).

If you receive a message matching this description do not open the email or enter any personal information. Delete the email immediately.

FedEx does not send unsolicited emails to customers requesting information regarding packages, invoices, account numbers, passwords or personal information.

Go to our FedEx FedEx Trust Center to learn more about protecting yourself online. By following a few simple tips, you can make your online experience safer and more secure.

For more information on other fraudulent emails, you can visit our U.S. website by clicking here.

It has come to our attention that a fraudulent e-mail with unauthorized use of the FedEx name has been circulating to our customers. The e-mail claims that a FedEx shipment could not be delivered and asks the customers to open an attachment, print it out and take it to a FedEx facility to pick up the package.

Customers need to be aware that this is a fraudulent request and that this e-mail attachment contains a virus. If you have received one of these fraudulent e-mails, do not open the attachment, but delete the email immediately.

FedEx does not request payment or personal information in return for goods in transit or in FedEx custody via unsolicited mail or e-mail.

If you have received a fraudulent e-mail that claims to be from FedEx and have experienced resulting financial loss, contact your banking institution immediately through the appropriate channels.

*FedEx is not responsible for any charges or costs incurred as a result of unauthorized or fraudulent activity that abuses the FedEx name, service marks and logos.

Effective immediately, FedEx International Economy® services from China to select markets in Middle East and Africa are discontinued until further notice due to multiple factors.

As an alternative, we recommend customers using FedEx International Priority services2 for shipments from China to these destinations.

Providing excellent customer experience is a top priority for us and we apologize for any inconvenience this may cause.

Listed below are the countries included in the suspension until further notice:

Should you have further enquiries, please contact your Sales Representatives or our Customer Service team.

¹FedEx International Economy® services include FedEx International Economy®, FedEx International Economy® Freight and FedEx International Economy® DirectDistribution.

²FedEx International Priority® services include FedEx International Priority®, FedEx International Priority® Express, FedEx International Priority® Freight, and FedEx International Priority® DirectDistribution. 

FedEx International Priority inbound and outbound service to and from Ukraine has been reinstated covering the majority of Ukrainian postal codes. Pick-up and delivery services will be performed according to local authority instructions, where it is safe and possible.

All Russian and Belarusian FedEx International services continue to be suspended until further notice.

Continue to check this page for updates. For specific shipment status information, please track your shipment at fedex.com.

Due to events beyond our control, FedEx Express and TNT services are temporarily suspended in New Caledonia. We are monitoring the situation closely and will resume normal operations as soon as possible.