To expedite import customs clearance, FedEx help customers to settle the Duty and Tax of import shipments on their behalf so customers do not need to pay to customs authority directly.

Effective March 01, 2024, a duty tax handling fee will be assessed on importers without a FedEx shipping account and will be collected along with duty and tax before shipment delivery. The Duty Tax Handling Fee is calculated as a 2.9% rate of total Duty and Tax, or a minimum charge of AUD20, whichever is higher.

We encourage importers to open a FedEx shipping account so the fee can be conveniently billed to your account.

Effective January 22, 2024, we will add an additional page with your invoice. This concise one pager will showcase detailed information about FedEx billing and invoicing information, such as transportation charges, duties and taxes and related charges, fuel, and other surcharges, and so on. You can easily access any billing information you want through this. The one pager is only applicable on the soft copy of FedEx invoice (PDF). 

To get the copy of the One Pager, you can click here.

With effect from January 1, 2024, Shippers will be charged AUD 20 Manual Document Handling Fee per shipment for two types of shipments as detailed below:

Manual Air Waybills:

From January 1, 2024, Manual Document Handling Fee will be charged per shipment after shipment is shipped using a manual Air Waybill.

From this date, the “Manual Air Waybill surcharge” will no longer be chargeable, and only the Manual Document Handling Fee shall apply to such shipments.

Air Waybills generated via shipping tools but without trade document uploading:

The Manual Document Handling Fee shall also be chargeable from January 1, 2024, on shipments shipped with Air Waybills generated via shipping tools but without FedEx^® Electronic Trade Documents uploading.

To allow shippers to adapt to the use of Electronic Trade Documents with Air Waybills generated via shipping tools, no fee will be charged for such shipments between January 1, 2024 to February 29, 2024 as a grace period.

We encourage you to use our online shipping tools and upload Electronic Trade Documents when you ship with FedEx so that you can avoid this surcharge and enjoy the ease, speed, and convenience of processing shipments digitally.

To learn more about the surcharge, please click "View More".

VIEW MORE

To continue offering the best possible ancillary clearance service, the rate of advancement fee assessed on import shipments will be adjusted to 2.9% of Duty & Tax or AUD20, whichever is higher. This adjustment will take effect starting November 1, 2023.

With the B2C e-commerce market growing steadily and residential deliveries on the rise, consumers are not always home to receive their deliveries.

Starting July 7, 2023, in New Zealand and September 4, 2023, in Australia, residential shipments may be released without signature at recipients’ doorstep or such other appropriate place, with a Picture Proof of Delivery, when recipients are not at home. Picture Proof of Delivery will give e-commerce merchants and consumers peace of mind on the delivery of their shipments.

This enhancement is another step in our continued efforts to innovate digitally, improve our customers’ experience and will assist in decreasing our carbon footprint.

The change will apply to all FedEx International Connect Plus (FICP) and International Priority Express (IPE), International Priority (IP), and International Economy (IE) services with declared customs value less than USD600 and declared value for carriage less than USD1 delivered to residential addresses.

For residential shipments that require a signature, customers need to select one of the following signature options at shipment creation: Indirect Signature Required (ISR), Direct Signature Required (DSR) or Adult Signature Required (ASR). Please note that DSR and ASR options come with a surcharge. 

U.S. Customs and Border Protection (CBP) has announced that it will begin rejecting any U.S. import shipment data containing vague descriptions effective November 12, 2024. If CBP rejects a vague cargo description, then FedEx may decline the shipment at origin or may hold the shipment at origin until complete data is submitted.

FedEx customers are reminded of the importance of providing precise cargo descriptions when creating their shipments with FedEx to ensure their shipments comply with CBP’s regulations. After the effective date, any shipments identified by CBP as containing vague descriptions will be rejected by CBP and may incur delays.

Precise descriptions accurately describe what the goods are made of and their intended use. Examples include “children’s toys made of plastic” rather than “toys” and “women’s dresses made of 60% cotton 40% polyester” rather than “clothing”.

To learn more about writing a clear commodity description, watch our video here on fedex.com. Additionally, CBP has provided a list of examples to illustrate how to create a precise commodity description, which you can find here.

With this enforcement in place, manual air waybills destined for the United States will experience a 1-day transit extension. To minimize any impact on your shipments, we encourage customers to utilize FedEx online shipping tools to create shipments.

For further information and support related to this enforcement, please contact your sales representative or FedEx customer service team.

Effective from Jan 1, 2023, invoices for ancillary services performed in Singapore which originally subject to 7% Singapore GST will now be increased to 8%.  The Singapore GST rate will further increase from 8% to 9% effective from Jan 1, 2024. 

The above change is in accordance with tax law change as recently announced by the Singapore Minister of Finance to support healthcare expenditure and to take care of seniors in Singapore.

The GST below will apply to all customers for ancillary services performed in Singapore as well as domestic freight charges that are currently subject to 7% GST, including payers billed outside and inside Singapore:

If you have any questions about the tax, please contact your sales representative or reach us at the enquiry hotline on your FedEx invoice.

We have received reports of fraudulent emails claiming to come from BillingOnline@fedex.com. These messages have a vague subject referencing an invoice (e.g. “Your FedEx invoice is ready to be paid now,” “Please pay your outstanding FedEx invoice,” “New FedEx Invoice,” “Your FedEx invoice is ready,” “Pay your FedEx invoice online”).

If you receive a message matching this description do not open the email or enter any personal information. Delete the email immediately.

FedEx does not send unsolicited emails to customers requesting information regarding packages, invoices, account numbers, passwords or personal information.

Go to our FedEx FedEx Trust Center to learn more about protecting yourself online. By following a few simple tips, you can make your online experience safer and more secure.

For more information on other fraudulent emails, you can visit our U.S. website by clicking here.

It has come to our attention that a fraudulent e-mail with unauthorized use of the FedEx name has been circulating to our customers. The e-mail claims that a FedEx shipment could not be delivered and asks the customers to open an attachment, print it out and take it to a FedEx facility to pick up the package.

Customers need to be aware that this is a fraudulent request and that this e-mail attachment contains a virus. If you have received one of these fraudulent e-mails, do not open the attachment, but delete the email immediately.

FedEx does not request payment or personal information in return for goods in transit or in FedEx custody via unsolicited mail or e-mail.

If you have received a fraudulent e-mail that claims to be from FedEx and have experienced resulting financial loss, contact your banking institution immediately through the appropriate channels.

*FedEx is not responsible for any charges or costs incurred as a result of unauthorized or fraudulent activity that abuses the FedEx name, service marks and logos.

Effective immediately, FedEx International Economy® services from China to select markets in Middle East and Africa are discontinued until further notice due to multiple factors.

As an alternative, we recommend customers using FedEx International Priority services² for shipments from China to these destinations.

Providing excellent customer experience is a top priority for us and we apologize for any inconvenience this may cause.

Listed below are the countries included in the suspension until further notice:

Should you have further enquiries, please contact your Sales Representatives or our Customer Service team.

¹FedEx International Economy® services include FedEx International Economy®, FedEx International Economy® Freight and FedEx International Economy® DirectDistribution.

²FedEx International Priority® services include FedEx International Priority®, FedEx International Priority® Express, FedEx International Priority® Freight, and FedEx International Priority® DirectDistribution. 

FedEx International Priority inbound and outbound service to and from Ukraine has been reinstated covering the majority of Ukrainian postal codes. Pick-up and delivery services will be performed according to local authority instructions, where it is safe and possible.

All Russian and Belarusian FedEx International services continue to be suspended until further notice.

Continue to check this page for updates. For specific shipment status information, please track your shipment at fedex.com.