Help Menu

• Click the Help menu at the top of each page to access the following tools:
• Help with this page – Includes FAQs, specific instructions and additional information for the sections and processes you see on the screen.
• Online Technical Support –Gives you the opportunity to Find Answers Online, chat online with a FedEx Technical Support Agent or Submit a Question.
• Interactive Help Guide –Offers a demo, the ability to practice using our applications, assistance during actual transactions, a printable User Guide and “What’s New” information.

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Frequently Asked Questions

1. How do I print the label, receipt, and other shipment documents? 
2. How do I print multiple labels at one time? 
3. How many copies of the label do I need? 
4. How should I fold and insert the label into a package? 
5. What if my shipment requires a Commercial Invoice? 
6. What if a label doesn’t print correctly? 
7. What else can I do from the Label screen? 

Label

Print your Shipping Label, Confirmation, Receipt, and Other Shipment Documents

• If you are using a thermal printer, you must set up your printer in the Printer and Scale Options section on the Preferences screen. If you are having problems printing, refer to Printing problems below.
• The shipping label should be printed immediately after the shipment has been processed. If the original is not available, you can reprint a shipping label from Ship History up to 12 hours from the time the shipment was processed.
• You can process a shipment and print labels up to 10 days in advance for FedEx Express and FedEx Ground shipments and up to 5 days in advance for FedEx Express Freight shipments. The future date you selected in the Package and Shipment Details section will print on the label.

To Print Multiple Labels

• Please uninstall all jvm's in the system: Open the operating systems control panel, select the Add or Remove Programs item from the list in the Control Panel, and then select each JVM or Java Runtime environment item in the list and select remove
• Go to the Java site at: http://java.sun.com/products/archive/index.html 
• Under Java 2 Platform Standard Edition (J2SE), go to the subheading J2SDK/J2RE - 1.4 and choose 1.4.1_02 in the dropdown. After you have selected the correct version please select the Go button next to it and following the installation instructions from Sun's website

Number of Copies

Fold and Insert Label(s)

• Fold the printed label(s) where indicated and insert them in the clear plastic pouch on your package so that the barcode portion can be read and scanned.
• Be sure to include the required number of printed label page copies, which varies according to the shipment’s origin, destination, and the FedEx service you select.

Commercial Invoice Required

• If you chose the option to complete or create a Commercial Invoice online, select Commercial Invoice from the list of items to print on the Label screen.
• If you did not create the Commercial Invoice online, you must prepare your document outside of FedEx Ship Manager. For assistance, refer to FedEx International Documentation^® to prepare your Commercial Invoice.
• If you enabled Electronic Trade Documents (ETD), your Commercial Invoice/Customs Documents will be listed in the white box and will be attached to your shipment electronically. § Refer to the FedEx Electronic Trade Documents Coverage PDF for a listing of countries and territories that permit electronic clearance and use of ETD.
• Please review the Commercial Invoice section to determine the number of copies needed for your shipment.

Customs Documents Required

• If you chose the option to complete or create a Commercial Invoice online, select Commercial Invoice from the list of items to print on the Label screen.
• If you did not create the Commercial Invoice online, you must prepare your document outside of FedEx Ship Manager. For assistance, refer to FedEx International Documentation^® to prepare your Commercial Invoice.
• Please review the Commercial Invoice section to determine the number of copies needed for your shipment.

Printing Problems

• If you are unable to print, verify that a local or network printer is correctly installed and configured on your computer.
• If your label has gray lines across the bottom or prints without a bar code, check the DPI setting for your printer.
  • If the setting is 600 or higher, reset to 300 and set print quality to Low. Try printing again.
  • If a shipping label prints with a different tracking number than the misprint, you must cancel the shipment. Use the tracking number from the misprinted document to cancel it.
• To ensure consistent sizing of the label, make sure the printer settings on your Web browser are accurate.
  • To select your printer settings, select File on your browser menu then click Print.
  • Select Portrait as the orientation and Letter 8 ½ x 11 as the page size.

Other Functions on the Label Screen

Edit Shipment

• You can select Edit Shipment to return to the Shipment screen and edit your information before printing your label(s).
• Edit the information you need to change, and then click Ship or Continue.

Cancel Shipment

• Click Cancel shipment, then confirm that you would like to cancel your shipment(s).
• Important: If the shipment has already been given to FedEx, you must notify your local FedEx office to arrange to have the shipment canceled.

Create New

Repeat Last

• Click Repeat Last to repeat the last shipment you processed.
• You will be returned to the Create a Shipment screen with the previous shipment’s information displayed.
• You may edit the information before processing the new shipment.

Schedule a Pickup

• Click Schedule a Pickup to schedule a pickup now.
• The Pickup screen will display, and you can now enter your pickup information.

View Pickup Confirmation

Go to Global Trade Manager

End of Day Close/Print Manifest

• Click End of Day Close/Print Manifest to perform the FedEx Ground End of Day Close procedure and transmit your shipping data to FedEx.
  • A printed Manifest is required with your packages if they are being picked up by FedEx Ground.
  • If you are dropping off your packages off at a FedEx location, the Manifest is not required.