Manage FedEx Accounts
This page allows you to manage information and usage associated to your FedEx account number(s) in FedEx Administration.
What are Accounts?
Accounts are FedEx account numbers that you utilize to manage your business needs with FedEx.
- Company Administrators can assign multiple Accounts to Groups and Users. (Group Administrators can perform this same function if they have been granted the permission by their Company Administrator)
- All Users must be assigned to at least one Account number in order to process shipments, receive a rate quote, or schedule a pickup.
How do I access the Manage FedEx Accounts screen?
- Click the FedEx Accounts link in the left hand navigation on any of the FedEx Administration screens.
- From this screen, you will be able to View, Edit, Create New, or Add an Existing Account to your Company in FedEx Administration.
- You also have the ability to Download a list of all of your Accounts registered in FedEx Administration, as well as Import functionality to simplify management of multiple Accounts at one time.
How do I view a list of existing Accounts?
Once you are on the Manage FedEx Accounts screen, you will be able to view a complete list of the Accounts that you have registered with FedEx Administration.
- To Search for an Account – Enter your search criteria in the Search text box
- To View a specific Account in more detail – Click on the desired Account from the Account table
- To Sort Accounts – You can choose one of the following options:
- Select a column from the Sort By menu.
- Click a column header to sort the column in ascending or descending order.
NOTE: You can also download a list of your Accounts by clicking on the Download button.
How do I create a new Account?
- Click the Create New button.
- Provide all of the necessary billing information and then click the Complete button.
- Once the new Account has been created, you can then add the Account to your Groups and Users.
How do I add an existing Account?
- Click the Add Existing button.
- The Add Account screen will display. Enter the Account information. The address information entered here must match the physical address that was provided to FedEx for this Account. The address is usually the shipping address that you provided us when the Account was created.
- You also have the ability to assign this Account to the various Groups and Users you have in FedEx Administration at this time.
- Click the Save button to add the Account, or Cancel to discard.
NOTE: You can use the import method to add multiple existing Accounts by clicking the Import button.
How do I edit an Account?
- Click on an existing Account from the list of Accounts displayed on the Manage FedEx Accounts screen.
- You also have the ability to assign, or un-assign, this Account to the various Groups and Users you have in FedEx Administration at this time.
- Once you have made changes to your Account information, be sure to click the Save button to save the changes or Cancel to discard changes.
NOTE: You can use the import method to update multiple existing Accounts by clicking the Import button.
How do I delete an Account?
- Select the Account, and click the Delete Account button from the Edit Account screen. (You can also click on the delete icon when you hover over an Account in the Account table.)
- Click OK to confirm the deletion and remove the Account from FedEx Administration.
NOTE: If there are any Groups or Users assigned to this Account and no other Account, you will need to assign them to another Account number before the Account can be removed.
NOTE: This Account will not be deleted from FedEx. It will only remove the Account number from FedEx Administration. If you need to delete the Account in its entirety, you need to contact Customer Support.
NOTE: You can use the import method to delete multiple existing Accounts by clicking the Import button.
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