 |
 |
|||
| FedEx® Billing Online | ||||
|
|
||||
|
||||
| Frequently Asked Questions | ||||
|
Often you have questions when you are trying to adjust to a change in your routine. Although we are confident that FedEx Billing Online will make reviewing and paying your invoices an easier and more efficient process, we would like to answer any questions you might have.
Or you can see how easy it is to pay invoices online by watching this interactive FedEx Billing Online Demo (Flash plugin required). Following are some frequently asked questions regarding FedEx Billing Online: Registration What are the benefits of FedEx Billing Online? What do I need to use FedEx Billing Online? How do I know my invoice information is secure? Viewing Invoices Will all of my FedEx accounts be covered by FedEx Billing Online? If I have multiple accounts, how will my invoice information be presented? How do I view all of my outstanding invoices? How do I sort my invoices on the Account Summary page? What do the icons on the Account Summary screen represent? How do I access invoice and shipment detail? How do I know which open invoices or shipments are past due or in dispute? Is information regarding closed invoices always available? Can I tell who has accessed my company's invoices and shipments? How can I print a copy of the original invoice? Paying Invoices In what form do I make payments through FedEx Billing Online? Can FedEx make an Electronic Funds Transfer at any time? How do I pay my invoices through FedEx Billing Online? What does it mean to schedule a payment? Do I get a receipt number for my payment? How do I know that a payment has been submitted? How do I inform FedEx that I disagree with the billing information on an invoice? How do I know when and how disputed charges have been resolved? Search and Download How do I find and download shipments, invoices or receipts? Can I edit reference information? How do I export invoice and shipment details for my internal billing purposes? Can I see some sample download files? How do I download a file? Preferences and Administration How do I change my user and/or account information? How do I change my FedEx Billing Online password? How do I add users to my account? How do I edit the list of additional users on my account? Can I tie FedEx sub-accounts to my FedEx account or edit sub-accounts tied to my account? How do I cancel my FedEx Billing Online service? How do I change my banking information, or enroll in automatic payments? Does FedEx have access to all of my FedEx Billing Online service information? What happens if I forget my password? Registration What are the benefits of FedEx Billing Online? Managing FedEx accounts, shipments, and invoices has never been easier. You may sort invoices by ship date, reference number, payment type, or account number. You may also link all FedEx accounts together on one account summary. This flexibility allows you to receive the shipping charges for all of your accounts on the same invoice. Additional accounts can be added or deleted at any time by using the Administrative function. Benefits
What do I need to use FedEx Billing Online? You will need internet access and a web browser. FedEx recommends keeping your browser up to date to ensure that you have the latest security patches. Please note that problems could be experienced when using an older browser. To register for FedEx Billing Online, go to the login page by selecting View/Pay Bills under the Manage tab on fedex.com. If you already have a fedex.com username and password (used for FedEx Ship Manager®, My FedEx, etc.), enter it, click “Login”, and verify your account information. If you are new to fedex.com, register by clicking on the "Register Now" link on the login page. The first user to register an account for FedEx Billing Online is by default the billing online administrator. Please provide all requested company and contact information, and if necessary, two recent FedEx invoice numbers issued within the last 60 days. (If you do not have two recent invoice numbers, please contact FedEx customer support for account verification over the phone.) Back to Top How do I know my invoice information is secure? The security of your account information as well as your invoicing and payment information is very important to FedEx. Every effort is made to ensure complete confidentiality. FedEx Billing Online automatically encrypts your confidential information using Secure Sockets Layer (SSL) protocol with an encryption key length of 128 bits, the highest encryption level commercially available. FedEx is committed to managing all of the information associated with your account on FedEx Billing Online with high standards of information security. Back to Top Viewing Invoices Will all of my FedEx accounts be covered by FedEx Billing Online? Once you register an account for FedEx Billing Online, you can indicate all of the accounts that you would like to tie to a master account for invoicing purposes. Or, if your company currently has multiple FedEx account numbers that roll up to a single master account number, this account number relationship will remain unchanged. If later you wish to add or delete any accounts which are tied to the master account, the FedEx Billing Online administrator can do so by accessing the "My Options" tab within FedEx Billing Online. If you do not wish to tie all of your accounts to a master account, each account will have to be registered separately for FedEx Billing Online. Back to Top If I have multiple accounts, how will my invoice information be presented? You will receive a separate invoice for each account. Or, if you currently receive one invoice with charges for all of your accounts, this format will not change. Back to Top How do I view all of my outstanding invoices? When you log in to FedEx Billing Online, you will see an Account Summary, which includes a list of your open invoices with corresponding balances, your total balance due, and total "past due" amount, if applicable. Back to Top How do I sort my invoices on the Account Summary page? In the Invoice List section of the Account Summary, click the column header of the information you wish to sort. The first click will sort the list by the values in the column you selected in ascending order. Click the same column header again to sort the list in descending order. Back to Top What do the icons on the Account Summary screen represent? Icon Legend  Payment is pending for this item
 A shipment of this item is currently in the payment cart
 A shipment level payment is pending for this item
 Dispute is pending for this item
Back to Top How do I access invoice and shipment detail? To view invoice level detail, click an invoice number on the Account Summary screen. When you reach the Invoice Detail screen, you can view shipment level detail by clicking on the tracking number. Back to Top How do I know which open invoices or shipments are past due or in dispute? "Past Due" or "In Dispute" will appear in the "Status" column next to an invoice or shipment that is past due or in dispute. Back to Top Is information regarding closed invoices always available? Invoice information is available for 180 days after the scheduled payment date. Back to Top Can I tell who has accessed my company's invoices and shipments? FedEx Billing Online is a secure, easy to use service only available at fedex.com. Only users that you (the billing online administrator) have invited to use FedEx Billing Online will be able to access your information. Be sure not to give out your password to anyone, and always close your browser after accessing FedEx Billing Online to ensure maximum security. Back to Top How can I print a copy of the original invoice? You can print a copy of the original invoice by clicking the PDF icon on the Account Summary screen or the link "View/print PDF" near the top of the Invoice Detail screen. Adobe Acrobat Reader will open a copy of your original invoice in PDF format. You can then print it by selecting Print from the File menu. NOTE: To view the invoice in PDF format, you need the free Adobe Acrobat Reader to be installed on your computer. To install, click on the Adobe Acrobat icon below, and follow the instructions on how to download the version that's right for your computer. 
Back to Top Paying Invoices In what form do I make payments through FedEx Billing Online? There are multiple methods of payment currently available with FedEx Billing Online - electronic payment or check. You can schedule payments of FedEx invoices from your bank account via Electronic Funds Transfer (EFT) or from your credit card, or print a payment summary form and mail your payment to FedEx. Banking information needed to perform an EFT payment or credit card information can be added by accessing the My Options tab within FedEx Billing Online. Back to Top Can FedEx make an Electronic Funds Transfer at any time? Even though you have provided FedEx your banking information, we will only request a transfer of funds when you tell us to do so by scheduling and submitting payment for specific invoices through FedEx Billing Online. Back to Top How do I pay my invoices through FedEx Billing Online? Payment for invoices/shipments, which appear within FedEx Billing Online, must be accomplished by either Electronic Funds Transfer, credit card, or paying via check and mailing your payment to FedEx with the attached Payment Summary form. Invoices that are open for payment are available from the Account Summary screen using the Open or Past Due tabs. The invoices are displayed in a list, and you can choose all invoices to pay by clicking the checkbox at the top of the table, or selecting individual invoices or shipments. Choose as many invoices or shipments as you like and click "Pay". You will see a summary of all the items selected for payment. Click "Add Items" to continue to select more invoices or shipments for payment until you are ready to check out. Back to Top What does it mean to schedule a payment? When you click on the "Pay" button, you will reach the Payment Cart area, where you can review the selected items before submitting payment. You may schedule an Electronic Funds Transfer payment up to 15 days beyond the date you enter payment information. Back to Top Do I get a receipt number for my payment? Yes. Each time you schedule a payment, you receive a reference number for your records. Back to Top How do I know that a payment has been submitted? When a payment request is submitted, you will receive a reference number which identifies a specific payment. The status of your payment will be updated automatically and indicated on the Summary page. Pending payment invoices will be indicated by the payment pending symbol on the left-hand side of the table. Back to Top How do I inform FedEx that I disagree with the billing information on an invoice? If you have questions about an invoice or specific shipment and feel the need to dispute it prior to payment, you can click the Dispute button for FedEx Express and FedEx Ground or the Research button for Duty/Tax, and enter the reasons for your dispute. To dispute an entire invoice, click on the Invoice Number from the Account Summary screen. Once on the Invoice Detail screen, click on the 'Dispute Invoice' button. Individual shipments and related charges can be disputed from the Shipment Detail screens. When "Dispute" is selected, you will be asked to select a reason for the dispute and provide the dollar amount being disputed. Back to Top How do I know when and how disputed charges have been resolved? Once you submit a dispute request, it will be appropriately researched and a response will be provided on FedEx Billing Online within 72 hours. Disputed items and their status can be checked at any time by clicking on the "In Dispute" tab on the Account Summary screen within FedEx Billing Online. Back to Top Search and Downloads How do I find and download shipments, invoices or receipts? Click on the "Search/Downloads" tab at the top of any page within FedEx Billing Online, and select the New Search or Download option. On this page are three important features that give you the power to search and download information you need. Use the Quick Search feature if you know the specific item you need to find, for example invoice number, tracking id, reference number, etc. Enter the information and click the "Quick Search" button. Your results will be displayed online, and made available to you to then download. You can select from criteria to make sure the download file is exactly what you expect. Use the Search feature to find invoices that contain a particular service, are in a certain status, or span a specified date range. You don't need to have a particular invoice number or tracking ID in mind. Select from the various drop-down boxes and click the "Search" or "Download Data" button. For searches, your results will be displayed online, and also made available to you to then download. You can select from criteria to make sure the download file is exactly what you expect. Use the Saved Searches feature, in the Search section, to store and repeat use of customized download searches. By using Saved Searches, you can save time by only entering the download criteria once. You can save a few steps in the download process for invoice downloads by signing up for Automatic Downloads. Use the Automatic Download option on the Search & Download Settings screen and you will be prompted to select a download template and file type. Download files will automatically be created as soon as the invoice is available on FedEx Billing Online. You will receive an email notification when your invoice and download are ready in the download center. Back to Top Can I edit reference information? You can change existing reference information or add reference information in the reference field. This can be accomplished from the Tracking ID/Shipment Detail page by clicking on the "Edit" link beside the updated reference section. Editable fields will appear where you can enter and submit changes to your reference information. Back to Top How do I export invoice and shipment details for my internal billing purposes? Clicking on the Download Center feature will provide access to any download files you have requested. The status of the download is displayed. Download files are available for 14 days. After the report is compiled, you can export the date to a local computer. By clicking on the file you wish to download, you will be presented with a dialog box with the choice to open or save the file. Select to save the file. Choose the location on your system where you would like to save the file. You can either leave the default file name that FedEx provides or replace it with a file name of your choice. Back to Top Can I see some sample download files? There are two different sample download files available for your review. Invoice Report Results Sample This file was created using the new default template available when searching for invoices using the Search options. To create a file using the default template:
This file was created using a customized template created when searching for payment reference data. To create a file similar to this one:
How do I download a file? You can create download files by using the Quick Search, Search (if available) or Saved Searches (if available). You can click the "Download Data" button. Or, if using the "Search" button, once you have found matches, you will have the option to either download the results using a default template or create a customized download file using a custom template. Screen result downloads will contain only the information displayed on the report results screen. If you desire detailed information, you can create a customized download file, and you will have the option to name it and later collect it from the Download Center. To download a file from the Download Center, right click on the file name and select "Save Target As" or "Save Link As" depending on your browser. Then, select the Save option presented to you by your browser. Back to Top Preferences and Administration How do I change my user and/or account information? Selecting "My Options" at the top of the page will bring you to an Administration area where you can update your FedEx Billing Online profile, add/delete accounts, add/delete users, edit banking information and other options. Back to Top How do I change my FedEx Billing Online password? Select "Fedex.com Profile" from the My Options menu list. You will be directed to your fedex.com profile where you can edit your username and password. Back to Top How do I add users to my account? Select "Manage Users" from the list of options on the "My Options" tab, then select "Invite New User." You can assign users to be able to pay and view invoices, or assign users to only be able to view invoices. Once you have entered the required information, FedEx Billing Online will email an invitation to the new user. Only the FedEx Billing Online administrator can add new users to an account. Back to Top How do I edit the list of additional users on my account? Select "Manage Users" from the list of options on the "My Options" tab to view a list of users with access to your FedEx Billing Online. You can edit information concerning each user or delete a user altogether. Only the FedEx Billing Online administrator can perform these functions. Back to Top Can I tie FedEx sub-accounts to my FedEx account or edit sub-accounts tied to my account? Yes. Select "Manage Account Settings" from the list of options on the "My Options" tab to create a link with other accounts, edit linked accounts, delete linked accounts or add new ones. Only the FedEx Billing Online administrator can perform these functions. Back to Top How do I cancel my FedEx Billing Online service? Select "Manage Account Settings" from the "My Options" tab. Then, select "Change Billing Medium to Paper" from the administration functions list. Only the FedEx Billing Online administrator can perform this function. Back to Top How do I change my banking information, and enroll in automatic payments? Select "Add an EFT profile", "Add a credit card profile", or "Edit" from the list of options on the "Manage Payment Preferences" page. You will be able to submit a new Bank Routing Number and Bank Account Number, or credit card number. Only the FedEx Billing Online administrator can perform this function. Also, you can enroll in automatic payments from this screen. You have the flexibility to select the maximum invoice amount to automatically pay, and the number of days from the invoice issue date (up to 15) for payments to be processed. Back to Top Does FedEx have access to all of my FedEx Billing Online service information? FedEx Billing Online Support Group has access to all of your account information except for your password. Back to Top What happens if I forget my password? If you forgot your password for FedEx Billing Online, click on the "Forgot your Password" link on the main FedEx Billing Online login screen. You will then be prompted to fill in information to verify your identity and then you will receive a password reminder via email. Back to Top |
||||
| Close |
||||
