You will need internet access and a web browser. FedEx recommends keeping your browsers up to date to ensure that you have the latest security patches. Please note that problems could be experienced when using an older browser.

To register for FedEx Billing Online, go to "Log In to FedEx Express & FedEx Ground" button above under the Pay or Manage FedEx Billing Online section. If you already have a fedex.com username and password enter it.  Click to continue and verify your account information.  If you're new to fedex.com. register by clicking or Sign Up Now link on the login page.

The first user to register an account for FedEx Billing Online is by default the billing online administrator. Please provide all requested company and contact information and, if necessary, two recent FedEx invoice numbers issued within the last 60 days. (If you do not have two recent invoice numbers, please contact FedEx Customer Support for account verification over the phone.)

The security of your account information, as well as your invoicing and payment information, is very important to FedEx. Every effort is made to ensure complete confidentiality.

FedEx Billing Online automatically encrypts your confidential information using Secure Sockets Layer (SSL) protocol with an encryption key length of 128 bits, the highest encryption level commercially available.

FedEx is committed to managing all of the information associated with your account on FedEx Billing Online with high standards of information security.

• If there are open invoices
  
  • Log into FedEx Billing Online
    
  • There will be a notification asking you to update your credit card when you log in
  • Click Update credit card and pay
  • You will be prompted to enter the new card information and process payment for any open invoices
    
• If there are no open invoices
  
  • Log into FedEx Billing Online
  • Click Manage Payments on the left side, and choose Payment Profiles
  • Click on edit for the credit card you wish to update
  • Enter and save the new card information

Only FedEx Express and FedEx Ground accounts are available in FedEx Billing Online. In order to access FedEx Freight accounts you will need to use FedEx Freight Billing Online. Once you register an account for FedEx Billing Online, you can indicate all of the eligible accounts you would like to tie to a parent account for invoicing purposes. If your company currently has multiple FedEx account numbers that roll up to a single master account number, this account number relationship will remain unchanged. If you later wish to add or delete any accounts that are tied to the master account, the FedEx Billing Online administrator can do so by choosing Administration on the left side within FedEx Billing Online and clicking Manage accounts. If you do not wish to tie all of your accounts to a master account, each account will have to be registered separately for FedEx Billing Online.

You’ll receive a separate invoice for each account. Or if you currently receive one invoice with charges for all of your accounts, this format will not change. You can choose which account information you want to see by selecting the account via the account number dropdown menu on the top right of the screen.

When you log in to FedEx Billing Online, you'll see the Account Summary screen with summary tiles for Account balance, disputed invoices, and past due invoices. Click on any of those, or the View All Invoices button to load the invoice table with all of your invoice information.

While on the invoice table, click filters to filter by:

• Invoice Details
• Account Number
• Invoice Status
• Payment Status
• Date
• Due Date
• Invoice Date

Click apply to apply your selected filters. You can also click edit columns to check or uncheck the columns that you do or do not want to see and click apply.

To view invoice-level detail, click the invoice number in the invoice table. When you reach the Invoice Detail screen, you can view shipment-level detail by clicking on the tracking number.

“Past Due” or “In Dispute” will appear in the Status column next to an invoice or shipment that is past due or in dispute.

Invoice information is available for 180 days after the scheduled payment date.

FedEx Billing Online is a secure, easy-to-use service only available at fedex.com. Only users that you (the administrator) have invited to use FedEx Billing Online will be able to access your information. Be sure not to give your password to anyone, and always close your browser after accessing FedEx Billing Online to ensure maximum security.

You can print a copy of the original invoice by clicking the PDF icon on the Account Summary screen or the View/Print PDF link near the top of the Invoice Detail screen. Adobe Acrobat Reader will open a copy of your original invoice as a PDF. You can then print it by selecting Print from the File menu.

NOTE: To view the invoice as a PDF, you need the free Adobe Acrobat Reader installed on your computer. To install, click here and follow the instructions on how to download the version that's right for your computer.

Enjoy the familiarity of receiving a hard copy of your invoice. Paper invoice customers do not have access to their invoices online. To sign up, contact your account executive, call 1.800.463.3339 or email customer support.

There are multiple methods of payment currently available with FedEx Billing Online: 

1. EFT - Using your banking information to pay your bills in FedEx Billing Online 
2. Credit/Debit card - Also available as a one-time payment with no payment profile required
3. PayPal

Even though you’ve provided FedEx your banking information, we will request a transfer of funds only when you tell us to do so by scheduling and submitting payment for specific invoices through FedEx Billing Online.

Invoices that are open for payment are available in the invoice table, using the Account Balance or Past Due summary tiles. Within the table, you can choose all invoices to pay by clicking the checkbox at the top of the table or selecting individual invoices or shipments. Choose the invoices, shipments, or packages you want and click Add to Cart. In the top right of the screen, you can go to the cart to the review before checking out and paying the items.

When you click Pay, you’ll reach the Payment Cart area, where you can review the selected items before submitting payment. You may schedule an electronic funds transfer (EFT) payment or credit card payment for up to 15 days beyond the date you enter payment information.

Yes. Each time you schedule a payment, you’ll receive a reference number for your records.

When a payment request is submitted, you’ll receive a reference number that identifies a specific payment. The status of your payment will be updated automatically and indicated on the Summary page. Invoices pending payment will be indicated by the payment-pending symbol on the left side of the table.

*Only applicable for payments scheduled within FedEx Billing Online. Payments done via outside payment channels will not be visible in FedEx Billing Online until the payment has been received and applied to the invoices. 

If you have questions about a specific shipment or package and feel the need to dispute it prior to payment, you can click Dispute for FedEx Express and FedEx Ground or Research for Duty/Tax and enter the reasons for your dispute.

To dispute a shipment and related charges, go to the Shipment Detail screen for a specific shipment on an invoice.

When you select Dispute, you'll be asked to select a reason for the dispute and to provide the dollar amount being disputed.

After you submit a dispute request, it will be appropriately researched, and a response will be provided in FedEx Billing Online within three business days. To view items in dispute and other details, click the dispute tile on the summary page to filter the invoice table to show only invoices currently in dispute. You can click the hyperlink next to the dispute icon to go directly to the Dispute details page.

Yes. If it is preferred or required not to save a payment profile on FedEx Billing Online, a one-time credit card payment can be made without the need to save the information. 

Once all invoices are added to cart, select Checkout, then choose your payment method and date, then review and pay.

The preferred payment method is to pay via EFT or credit/debit card by entering banking information in FedEx Billing Online. These payments will be displayed in FBO once they are scheduled and indicate once the payment is processing.

This method leads to a fully automated application of payments with no need for a separate remittance to be sent. It also allows for full payment status (scheduled, submitted, pending) updates in FBO, and it is the most efficient payment option available. 

FedEx Billing Online will display any invoice open for the respective account until it has been closed in the FedEx accounts receivable systems. Therefore, if the payment in question was scheduled and processed in FedEx Billing Online, information on that payment can be found by searching the Payment Reference number. 

If the payment was done outside of FedEx Billing Online, the invoices will not show paid until the payment has been received and applied. If you have made a payment outside of FedEx Billing Online and the funds have been drawn from the account, but the invoices still show open, please reach out to our cash applications team. 

For research on payments made not using EFT or credit card in FedEx Billing Online, please email remittanceresearch@fedex.com. In the subject line include the type of payment made, (i.e., if made through a third-party online banking service, subject line should be Online Banking). Please include as much detail on the payment as possible, including date of the payment, date it cleared the bank, documentation from the bank (i.e. front/back copy of a cleared check), the total amount of the payment, and the invoices the payment should be applied to. You will receive a confirmation email with a case number. 

On the Account Summary page, you can select what you want to search for from the dropdown. Type in the value in the text box, then click search. You will be directed to the exact reference or number you were searching for or directed to the Search Results page. On the Search Results page, you can choose to click the hyperlink in the table to go to a specific result. Or, you can also create a download of your search results.

You may also quick search in the invoice table to find the exact invoice or shipment you need.

You can change existing reference information or add reference information in the Reference field. From the Shipment Detail page, select the Reference module, then click Update. Fill in the information then click Update to submit changes to your reference information.

Clicking on the Download Center feature will provide access to any download files you have requested. The status of the download is displayed. Download files are available for 14 days.

After the report is compiled, you can export the date to a local computer. Select the file you want to download and click Save. Choose the location on your system where you would like to save the file. You can either leave the default file name that FedEx provides or replace it with a file name of your choice.

To review all data field attributes, download the FedEx Express and FedEx Ground dictionary (PDF) .

Two sample download files are available for your review

• Invoice Report Results Sample (created from the default template)
• Payment Report Results Sample (created using a customized template when searching for payment reference data)

You can download your search results after using Search on the Account Summary page. You also can choose to create a report and choose to download it. To download a file from the Download Center, click Reports on the left side and choose Download Center. All your files will be available there to download.

While logged in to FedEx Billing Online, click on Administration on the left side then choose Manage Accounts. You can add new primary accounts or sub-accounts to an existing primary.

In the left side tool bar under Administration, you can choose manage accounts, manage users, application settings, or email notifications. There you can update your FedEx Billing Online profile, add/delete accounts, add/delete users, and more. The FedEx Billing Online administrator is responsible for updating the overall account settings, such as adding/deleting accounts, adding/deleting users, editing banking account information and more.

Click your name in the purple bar at the top, then go to My profile to edit your username and password.

Only the FedEx Billing Online administrator can add new users to an account. From the left side, choose Administration then select Manage Users. Click the Invite User button, and fill in the contact information for the user you want to invite. You can assign users to pay and invoices, or to only view invoices. Once you’ve entered the required information, FedEx Billing Online will email an invitation to the new user.

To view the list of users with access to your FedEx Billing Online account, go to the Administration tab on the left and select Manage Users. You can edit information for each user or delete a user altogether. Only the FedEx billing Online administrator can perform these functions.

Yes. From the Administration tab on the left, select Manage Accounts. From there, you can create a link with other accounts, edit linked accounts, delete linked accounts and add new ones. Only the FedEx Billing Online administrator can perform these functions.

From the Administration tab on the left, select Manage accounts. In the table of primary accounts, click the kebab dots or check the box next to the account you want to remove, then select Remove from billing. Confirm removing this account from billing. Only the administrator can perform these functions.

Go to the Manage Payments tab and select "Payment Profiles". There you can choose to add or edit an EFT or credit card profile. You can submit a new bank routing number and bank account number or credit card number. Only the FedEx Billing Online administrator can perform this function.

You can also enroll in AutoPay through this page. The system allows you to select the maximum invoice amount to be automatically paid and the number of days (up to 15) from the invoice issue date for payments to be processed.

On the left side tool bar, click Manage Payments and select Payment Profiles. There, users can add, edit, or remove payment profiles. You can create five credit card payment profiles and 10 electronic funds transfer (EFT) profiles. You can also enroll in AutoPay, which enables automatic payment scheduling and a set dollar limit for those payment transactions.

The FedEx Billing Online Support Group has access to all of your account information, except your password.

On the FedEx Billing Online login screen, click the Forgot Your Password link. You’ll be prompted to fill in information to verify your identity and will receive a password reminder via email.

Yes. The accounts administrator can go in at any time and change administrator rights to any secondary standard user.

Click on the Administration tab on the left tool bar and select Manage users. If the individual becoming the administrator is not already a secondary user, first the existing administrator must invite them as a new user. Once listed as a new user, the admin can click "Change Admin." Select the desired user from the drop down and click "Save".

If the administrator has already left the company, please contact FedEx customer service at 1.800.463.3339 and speak to a representative to assist.

Click on the Billing section of the FedEx Service Guide.

Complete the Request Billing Adjustment form on the Manage My Account page.

Contact our Revenue Services department at 1.800.622.1147 to have a copy sent to you.

FedEx does not provide invoices for shipments billed to a credit card. The airbill copy and credit card statement serve as a receipt.

Logged-in users can submit a dispute through FedEx Billing Online by clicking into the shipment details screen and selecting the shipment to dispute.

For incorrect duty and tax charges, you can also download the application forms below and send them to the address provided on the forms:

• FedEx Duty and Tax Dispute Notification.pdf
• FedEx Duty and Tax Rebill Request.pdf

FedEx Corporation
3965 Airways
Module G, 4th Floor
Memphis, TN 38116

FedEx Corporation
3965 Airways
Module G, 4th Floor
Memphis, TN 38116

Please contact our Revenue Services department at 1.800.622.1147 to request a copy.

Please include the invoice numbers with your payment and, using your remittance advice, send the payment to one of the following:

By U.S. Postal Service

If you are not using Electronic Data Interchange (EDI) or FedEx Billing Online, and your billing address is in CT, DC, DE, KY, MA, MD, ME, MI, NC, NH, NJ, NY, OH, PA, PR, RI, SC, VA, VT or WV, mail your payment and remittance detail to:

FedEx 
P.O. Box 371461 
Pittsburgh, PA 15250-7461

If you are not using EDI or FedEx Billing Online, and your billing address is in AK, CO, IA, ID, IL, IN, KS, MN, MO, MT, ND, NE, NM, SD, WA, WI or WY, mail your payment and remittance detail to:

FedEx 
P.O. Box 94515 
Palatine, IL 60094-4515

If you are not using EDI or FedEx Billing Online, and your billing address is in AL, AR, FL, GA, LA, MS, OK, TN or TX, mail your payment and remittance detail to:

FedEx 
P.O. Box 660481 
Dallas, TX 75266-0481

If you are not using EDI or FedEx Billing Online, and your billing address is in AZ, CA, HI, NV, OR or UT, mail payment and remittance detail to:

FedEx 
P.O. Box 7221 
Pasadena, CA 91109-7321

If you receive your invoices via EDI, mail your payment and remittance details to:

FedEx ERS 
P.O. Box 371741 
Pittsburgh, PA 15250-7741

If you receive your invoices via FedEx Billing Online, mail your payment and remittance detail to:

FedEx Billing Online Plus 
P.O. Box 371599 
Pittsburgh, PA 15250-7599

By FedEx^® Envelope

Mail your payment and remittance detail to:

FedEx Lockbox 360353 
Room 154-0455 
500 Ross St. 
Pittsburgh, PA 15262

Unfortunately, for security reasons we are unable to provide rate information on specific tracking numbers via fedex.com.