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Top InSight Questions
What is InSight?
What are the benefits of FedEx InSight?
What do I need to register for InSight?
How long are my shipments visible in InSight?
Can I see shipments that were created prior to registration?
What is InSight?
InSight is a free management tool on fedex.com that lets you monitor the real-time status of your shipments and automatically alerts you and others of critical events that affect your shipments.
What are the benefits of FedEx InSight?
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Provide current status information if a shipment is delayed to avoid customer complaints and expedite timely problem resolution. |
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More efficiently plan manufacturing or distribution resources with proactive delay notifications, thereby decreasing costs. |
Registration
What do I need to register for InSight?
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A FedEx account number. If you do not have a FedEx account number, you can open an account now. |
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Your fedex.com ID. If you do not have a fedex.com ID you will obtain one when you select the link to Register Now on the InSight Registration Checklist (see the question 'How do I register?' for more information). |
How do I register?
Go to www.fedex.com, select the top tab for 'Track' and then select FedEx InSight. Select the 'InSight Registration Checklist' in the Getting Started section. Review the registration checklist and then select 'Register Now'. Enter your fedex.com login (or click on 'Sign Up Now' to get one). Enter the account number(s) and/or company name and address for InSight to display your shipments.
Why Register?
FedEx considers the security of your shipment information a top priority and therefore, registration is required for visibility to shipment information. After you register, you can get real-time status of your shipments inbound, outbound and third party without tracking numbers or reference numbers. You can receive proactive notifications about critical shipping events and possible actions to expedite the delivery. You will be able to sort or download your shipment information as well as invite others to the same visibility that you have.
Help
Where can I get additional information and technical help?
From any of the InSight screens, select Customer Support link or for customers in the US, you may call 1-877-339-2774.
Where can I get help or find out more information about a specific InSight screen?
Select the Quick Help link on the screen for help or for more information about that specific screen.
Login
What if I forgot my password?
If you have forgotten your password, click on the "Forgot your password?" link on the login page. You will be asked for your user ID, and then be presented with your reminder question. Once you answer your reminder question successfully, you can either have your password emailed to you or reset your password online.
How can I change my password?
If you would like to change your password, click on the "Forgot your password?" link on the login page, answer your reminder question successfully, and reset your password.
Browser Requirements
What browser should I use?
InSight recommends using Internet Explorer 5.0 or higher or Netscape 6.2 or higher. A JavaScript enabled browser is required.
Shipments
Can I see shipments that were created prior to registration?
InSight displays shipments created after the registration has been approved. Any shipment created prior to approval of the registration will not be visible in InSight.
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Track with your tracking number by entering your tracking number using the top tab, 'Track'. |
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Track FedEx Express shipments by reference number using Alternate Reference Tracking from the top tab, 'Track'. |
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Track FedEx Ground shipments by reference, purchase order or invoice number using Alternate Reference Tracking from the top tab, 'Track'. |
How long are my shipments visible in InSight?
InSight displays shipments from the time that FedEx picks up the shipment until 4 days after proof of delivery. If there is no proof of delivery, shipments are displayed for 15 days from the ship date.
How does InSight find my shipments?
InSight finds your shipments by matching information in shipment records to your approved account number(s) and/or company name and address combinations in your InSight profile. To see account numbers and/or company name and address that InSight is using to identify your shipments, log into InSight, then select the top tab, 'My Options' and then select the link, 'Shipments'.
How many account numbers and locations can I request for InSight visibility?
InSight allows an unlimited number of account numbers or company name and address.
How soon will I see my shipments?
You will see shipments created after the completion of the approval process.
How do I find the status of my shipment?
InSight enables you to view the most recent status of your shipment in the status field of the Inbound, Outbound or Third Party View screens. All Views (Inbound, Outbound or Third Party) list individual tracking numbers for your shipments and display the status of each shipment.
How can I see more details about a specific shipment?
From the View Screens (Inbound, Outbound or Third Party), you can select any tracking number to easily link to the Shipment Detail Screen. This screen allows you to view shipment specifics on your shipment and will also allow you to view critical events about your shipment and possible actions to expedite delivery of your shipment. The Shipment Detail Screen will also provide information about associated shipments within your multiple piece shipment, additional shipment details such as shipment contents, and tracking details all on one page.
How does InSight determine which shipments I see in which views?
InSight determines which shipments are available to you in certain views by how you have requested them with 'My Options' and the 'Shipments' link. You may select inbound, outbound, third party or any combination of these views. All three views are defaulted but can be modified at any time.
Why don't I see all of my shipments?
Shipments are displayed according to your matching criteria (e.g., Account Number match). Shipments that do not include the matching criteria you selected will not appear on InSight. Shipments are displayed according to how you have requested them on the 'My Options' and 'Shipments' link for inbound, outbound or third party view or all of three.
Can anyone else see my shipments?
Yes. Enrolled shippers, recipients and/or third party payers who are authorized may be able to view shipments that pertain to them. You may also invite others to see your shipments. Select 'My Options' and 'Invitations' to invite others to share your InSight visibility. You can withdraw an invitation at any time.
How can I filter or change how shipments are sorted and displayed?
Select the link, 'Filter This View' on the views (Inbound, Outbound and Third Party) to filter how you wish to see the shipments. You can filter by status, service type, country, start date and end date. This view is not saved. For a saved view, see the Customized Views option.
How long does it take after a shipment is sent for it to appear on FedEx InSight?
If your request for visibility has been approved, InSight will display your shipments as soon as FedEx picks up the shipment.
How long is data visible in InSight?
Shipments are displayed in InSight from the time FedEx picks up the shipment until 4 days after delivery. If there is no delivery, shipments are displayed for 15 days from the ship date. International shipments become available when they are manifested for clearance. U.S. and Canada domestic shipments that are captured are available when FedEx scans the receipt of the shipment.
What shipments are captured by FedEx InSight?
FedEx InSight captures domestic and international shipments for FedEx Express, FedEx Ground and FedEx Freight. US domestic Express shipments processed with a hand-written shipping label may not be visible on InSight at this time.
How do I find a specific shipment?
From the View screens (Inbound, Outbound or Third Party), click on the link, 'Find a Shipment'. Select the radio button for tracking number, reference number or door tag number, enter the number and click submit. The requested shipment will be displayed on the Shipment Detail screen if InSight has matched on the shipment for your profile.
How can I determine the reason(s) for a clearance delay?
Select the Clearance Delay link in the Status field or the Tracking Number from the Inbound, Outbound or Third Party Views. The Shipment Detail Screen will display the reason(s) for the delay and possible recommended actions to help expedite delivery in addition to providing you other pertinent shipment information.
How do I find an explanation of a service type?
A pop-up list of service type abbreviations and corresponding FedEx service names can be viewed by selecting any underlined service type abbreviation that appears on an Inbound, Outbound, Third Party View, or Shipment Detail Screen. Please close the pop-up window before proceeding.
Filter this View
How can I filter or change how shipments are sorted and displayed?
Select the link, 'Filter This View' on the Views (Inbound, Outbound and Third Party) to filter how you wish to see the shipments. You can filter by status, service type, country, start date and end date. A filtered view will be available only while you are viewing it. If you want to create a permanent view use the Customized Views option from the top tab.
Find a Shipment
How can I find a specific shipment?
From the View screens (Inbound, Outbound or Third Party), click on the link, 'Find a Shipment. Select the radio button for tracking number, reference number or door tag number, enter the number and click submit. The requested shipment will be displayed on the Shipment Detail screen.
Download Shipment Information
How can I download or export shipment information to my computer?
From the View screens (Inbound, Outbound or Third Party or from a Customized View that has already been created and saved), click on the link, "Download this View". All InSight Views can be downloaded as an ASCII comma delimited file (.csv). Once the download has started, a small window will appear. You will be prompted to either open or save the download. Choose the save option. After saving the file, it can be opened using an appropriate software program, such as spreadsheet, database or word processor.
My Options
Shipments
How many account numbers can I request for InSight visibility?
You can request unlimited account numbers for InSight to identify shipments for you.
How many locations can I request for InSight visibility?
You can request unlimited locations (company name and address) for InSight to identify shipments for you.
How can I add more shipments (match criteria)?
To add new matching criteria (accounts numbers or company names and addresses), select the top tab, "My Options" and select the link, "Shipments". You will see a list of accounts and/or company names and addresses used to find your shipments for InSight. Select the button, "Add More Shipments" and provide the requested information about what shipments you would like to see.
What do the icons on the Shipments screen represent?
 Inbound View is represented with an arrow pointing into a circle.
Inbound View provides information on shipments where you are identified as the recipient. Shipments are coming inbound to the enrolled account number or location.
 Outbound View is represented with an arrow pointing out of a circle.
Outbound View provides information on shipments where you are identified as the shipper. Shipments are going outbound from the enrolled account number or location.
 Third Party View is represented with three people
Third Party View provides information on shipments where you are identified as the third party payer. You are paying transportation costs and/or duties and taxes for shipments listed here.
How can I see how InSight is finding my shipments?
InSight assembles your shipments by matching on all shipments moving in the FedEx Express and Ground systems to your FedEx account number and/or company name and address. This is called Shipment matching. Select "My Options" top tab and then select "Shipments". You will see a list of accounts and/or company names and addresses used to find your shipments for InSight. Shipments are matched by "Direction". If the shipments are billed shipper to your enrolled account, if the shipment is sent from your account number, or if it was shipped from your company name and location, it appears on your Outbound View. If the shipment was billed to your account as the recipient, if your account number used as the recipient account number of if the shipment was sent to your company name and address, it appears on your Inbound View. If the shipment was billed to your enrolled account as a third party payer, it appears on your Third Party View.
How many people can request visibility to the same account number or company name and address?
InSight allows an unlimited number of requests for the same account number or company name and address. Authorized enrolled shippers, recipients and/or third party payers may be able to view shipments that pertain to them.
How can I remove visibility of a shipment (an account number or company name and address) from InSight?
You can remove any shipment matching criteria (account number or company name/address) by selecting the "My Options" top tab and then selecting the "Shipments" link. You will see a list of accounts and/or company names and addresses used to identify your shipments for InSight. Find the specific shipment matching criteria that you want to remove, then click on the "delete" link in the action column beside the shipment matching criteria.
Notifications
How can I request a notification via email or wireless?
Select "My Options" top tab, then select the link, "Notifications". You can select the type of notification (Delivery Attempt, Clearance Delay, Inbound Alert, etc), enter the email address for the notification, time to receive the notification, format (if applicable) and the direction. Click on the button, "Create Notification". After you have created your notifications, you will see a list on the same screen of current notifications that InSight will automatically provide.
How many notifications can I request?
InSight allows notifications to an unlimited number of recipients.
How can I see what notifications I have requested?
Select "My Options" top tab, then select the link, "Notifications". You will see a list of current notifications.
How can I change a notification?
Select "My Options" top tab, then select the link, "Notifications". You will see a list of current notifications. Locate the specific notification and click on the edit link in the action column beside the notification you want to change.
How can I delete a notification or stop receiving a notification?
Select "My Options" top tab, then select the link, "Notifications". You will see a list of current notifications. Locate the specific notification and click on the delete link in the action column beside the notification you want to delete.
How can I add a notification?
Select "My Options" top tab, then select the link, "Notifications". You can select what type of notification (Delivery Attempt, Clearance Delay, Inbound Alert, etc), the email address for the notification, time to receive the notification, format and the direction. Click on the button, "Create Notification". After you have created your notifications, you will see a list on the same page of current notifications that InSight will automatically notify you as requested.
Invitations
How do I send an invitation?
Select "My Options" top tab, then select the link, "Invitations". Enter the email address of the person you want to invite. Then enter the invitee's name and click on the button, "Send Invitation". After you have invited others, you will see a list of current invitations of people you have invited. If people have invited you, you will also see a list on the same page of current invitations that you have accepted. An invitation can be withdrawn at any time.
How can I withdraw an invitation?
To withdraw an invitation, select "My Options" top tab, then select the link, "Invitations". You will see a list of current invitations of people you have invited. Locate the invitation you want to delete and select the link, "Delete" next to the invitation in the Action column.
How many people can I invite?
InSight allows an unlimited number of invitations.
How do I accept an invitation?
InSight sends an email invitation. When you receive the email invitation, click on the link, "FedEx InSight Invitation Link" from within the email. You will be prompted to log into fedex.com using your fedex.com login (used for shipping or My FedEx). If you do not have a fedex.com login, click on Sign Up Now to create one. You will be asked to name the invitation (a view of data) that you can easily remember. Click on the button, "Accept Invitation".
How long is the invitation valid if the invitee accepts it?
The invitation remains valid until the inviter withdraws it.
How long is the invitation valid if the invitee does not accept it?
The invitation will expire in 5 days if the invitee does not accept it. To resend an invitation that has been expired, the inviter can click on the "My Options" top tab and the select the link, "Invitations". Locate the specific invitation and click on the link, 'resend' in the action column. The resent invitation will expire in 5 days if the invitee does not accept it.
How can I see who I have invited?
Select "My Options" top tab, then select the link, "Invitations". After you have invited others, you will see a list of current invitations of people you have invited. If people have invited you, you will also see a list of current invitations that you have accepted.
How can I see who has invited me?
Select "My Options" top tab, then select the link, "Invitations". After you have been invited, you will see a list of current invitations of people who have invited you. If you have invited others, you will see a list of current invitations for people you have invited.
Views
How can I see shipments inbound to a location?
Select the Inbound View top tab to see the tracking number, ship date, service type, shipper, number of pieces and the current status for inbound shipments. You can click on the tracking number link to see more details of a specific shipment.
How can I see shipments outbound from a location?
Select the Outbound View top tab to see the tracking number, estimated delivery date, service type, recipient company, state, country, number of pieces and the current status for outbound shipments. You can click on the tracking number link to see more details of a specific shipment.
How can I see shipments for Third Party payer?
Select the Third Party View top tab to see the tracking number, estimated delivery date, service type, shipper, shipper country, recipient, recipient country, number of pieces and the current status for Third Party payer shipments. You can click on the tracking number link to see more details of a specific shipment.
Customized Views
How can I see shipments sorted the way I want to see them in a saved view?
With InSight you have complete flexibility to create a view that contains only the data you want and organize it so it is easiest for you to use. You can create, modify or delete a customized view via a simple wizard. The state of the view is shown at the bottom of the page as you build it, allowing you complete control over the results. After you have created and saved a Customized View, click on the Customized Views top tab, then select the name of view you created to view a refreshed view of shipments.
If you want to filter a view (Inbound, Outbound, or Third Party View) without saving it, click on the top tab for the view you want to see and select the link, "Filter this View".
InSight Demo
How can I see an InSight demo?
An InSight demo can provide more information about the features of InSight. Go to www.fedex.com, click on the top tab, "Track" and then select "FedEx InSight".
Click on the button, "View the demo now". The link to the demo is also available on the InSight Registration Checklist screen.
Personal Information
How can I change my user information?
Selecting "My Options" at the top of the page and then select "Personal Information" and then follow the directions on the screen.
Preferences
How do I change the data to display in portrait or landscape?
Select "My Options" top tab and then select the link, "Preferences". From the Preferences screen, you can select the between portrait layout and landscape layout for all your InSight views.
How do I set the number of rows to display?
Select "My Options" top tab and then select the link, "Preferences". From the Preferences screen, you can select the number of rows to display for all your InSight views.
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