General Question
General Question
Frequently asked questions
Visit our pages to read more about the international fuel surcharge, additional handling surcharge and other surcharges.Â
Visit our location page to find a FedEx location near you.
The Money-Back Guarantee (MBG) applies to selected FedEx Express services for Asia Pacific (APAC) and Middle East, Indian Subcontinent and Africa (MEISA) payers only. This money-back guarantee can be suspended, modified or revoked by FedEx at any time and without prior notice. For more information, please visit our Standard Conditions of Carriage.
Our FedEx Global Trade Manager and the Document Preparation Center provide you with a one-stop resource for international shipping information, including how to calculate estimated Duties and Taxes.
Estimated Duties and Taxes are based on invoice value, customs valuation & Incoterms® as per local customs rules.
After you log into FedEx Billing Online using your fedex.com User ID, you will see an Account Summary, which shows a list of your open invoices with corresponding balances, your total balance due and total past due amount, if applicable.
Sign up now and save up to 65%* off your shipping rates!
Benefit from our services and solutions designed to meet all of your shipping needs.
Contact us
Chat to Us
Our team is online Monday to Friday 08:00- 17:00 and Saturday and Public Holidays 08:00- 13:00.
Write to Us
Reach the right person the first time, our contact forms will help you.
Call Us
Get in touch with our Customer Service for further enquiries about our services.