• Go to FedEx Tracking, enter your 12-digit tracking number and click "Track"

• To learn more about how to track your shipment, visit FedEx Tracking Quick Help. 

The status of your shipment will be updated in the FedEx system at various points between pickup and delivery. The status of a package may remain the same for more than 24 hours while the shipment is in transit.

The main documents you need for customs clearance are the commercial invoice and the air waybill.

You may need additional documents depending on the origin, destination and commodity of the shipment, these include:

• Certificate of origin
• Export/Import license/permit

Visit our Customs Clearance page for more information about what kind of documents you need. 

After you log into FedEx Billing Online using your fedex.com User ID, you will see an Account Summary, which shows a list of your open invoices with corresponding balances, your total balance due and total past due amount, if applicable.

• In most cases, FedEx will attempt to deliver your package three times before returning it to the shipper. In case a courier is unable to leave your package, the courier will try to call you to check your availability and attempt the delivery.
• If your shipper has provided your email and/or mobile number on the air waybill, you will receive a notification that allows you to make delivery changes, if necessary. Please note that this option is not applicable if your shipment is addressed to a company with the company name specified on the air waybill.
• Change of delivery address for an import shipment is an exception service, and we cannot assure its execution.
• If you receive a Door Tag , you may scan the QR code to arrange for future delivery date.

*Terms and Conditions apply