How do I cancel a shipment?
The shipping air waybill can be cancelled 12 hours upon creation or before the ship date is printed on the air waybill. You will not be billed for transportation charges if you do not use the shipping air waybill.
Follow the steps below to cancel a shipment:
- Access our online shipping tool. You will be asked to log in if you have not already done so.
- On the new FedEx Ship ManagerTM, click on the "Shipment" tab on the left navigation bar.
- Select the three vertical dots next to the shipment you want to cancel.
- Click the "Cancel" button.
- If you ordered a pickup for the shipment, please also cancel the pickup.
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