I tracked my shipment, and it appears there is a customs or clearance delay. What should I do?

Customs and clearance delays occur for a variety of reasons. In general, clearance delay information is available from the detailed tracking page, including the reason for the delay and recommended action. If additional information is required from the shipper or recipient, FedEx will attempt to contact them.

Very hard
Very easy

Contact us

Chat to us
Chat to us
Chat to us

Chat to Us

Our team is online Monday to Friday 08:00- 17:00 and Saturday and Public Holidays 08:00- 13:00.


Write to us
Write to us
Write to us

Write to Us

Reach the right person the first time, our contact forms will help you.


Call us
Call us
Call us

Call Us

Get in touch with our Customer Service for further enquiries about our services.