For maximum convenience, we offer FedEx® Delivery Manager for residential deliveries, which allows the shipper to choose delivery instructions (which can be changed later by the recipient if necessary). Depending on your location, you can also opt for Delivery Signature Options, which caters to your instructions on the requirements for recipient’s signature; and Picture proof of delivery, which provides visual confirmation of a delivery.

We are all in to help you reach customers across the globe

FedEx delivers to 220 countries and territories that account for almost 99% of the world’s GDP. No matter where your customers are, we will deliver.

Once you log on to fedex.com to make a shipment, we will pick up the package from your doorstep, after which it is sent to the local FedEx facility. After passing necessary security checks, the package is loaded onto an aircraft. Depending on the route, that aircraft can go to one or multiple hubs in our network, or directly to the destination country.

Once the aircraft arrives at the destination airport, the package goes through required checks for security and customs clearance purposes. Once cleared, the package is delivered to its final destination.

Every package's journey is unique, but you can get a glimpse of the process in action with our video on shipping in the Philippines.

We’re always happy to hear from customers to learn how we can serve you better. You can get in touch with us by filling out this contact form.

Get the best service at affordable rates

We understand that as a small business, you probably need to make your budget go farther. That’s why we offer you reliable shipping services at reasonable rates. But that’s not all; you can enjoy significant savings on heavier shipments with FedEx. And with our My FedEx Rewards Program, not only will you save money, you’ll also be able to earn points for eligible shipments*, and redeem those points for vouchers, cool merchandise and a lot more.

Your discounts will depend on how much volume you ship. Additionally, you can earn points for every eligible shipment with our My FedEx Rewards. You can also get free FedEx Express packing and shipping supplies. Check out how you can save more by shipping more when you open an account with us.

Yes, we can handle any box size, although services availability may be limited to heavy items. Please find our services here, or you can check what services are available to your package in our Rating page.

Delicate care for your delicate goods

If your products are high value or fragile, or require special conditions for transportation, they need to be handled with utmost care. No matter the requirement, our team can help to ensure your goods remain at a certain temperature, or in case of medical supplies, meet detailed specifications. We can also safely deliver hazardous goods while making sure the people delivering them stay safe. So you can have peace of mind knowing that your shipment is being handled by experts.

We are committed to ensuring your goods arrive at their destination safely. That’s why we’ve created a guide to take you through all you need to know when sending fragile goods.

Enjoy a wide range of digital tools

We aim to make all our services simple and easy to use, so that businesses can focus on growth. This is why we offer a range of shipping tools that make logistics a breeze. This includes FedEx Ship Manager®, which makes processes easier and fuss-free so you can save time, and FedEx® Reporting Online, which allows you to get detailed shipment-related reports.

FedEx tracking tools give you control over your shipment, so you know where your package is at any given time.

Smooth shipping experience, guaranteed

While other carriers might rely on third parties for troubleshooting, we don’t. Our 600,000 dedicated staff members - including drivers, customs brokers and customer service executives - work tirelessly around the globe, often resolving issues without customers even noticing. With our expertise, your shipments will sail through, quite literally.

Will FedEx handle the customs clearance process for me?

When shipping internationally, you need to take a few essential steps to prepare your shipment for the customs clearance process. FedEx offers a variety of online resources and customs tools to help you with customs clearance, such as Electronic Trade Documents, FedEx Global Trade Manager, and more.

Besides offering standard customs clearance, FedEx also offer a comprehensive range of value-added solutions when your shipment has special clearance needs. Our Clearance Services* offerings may be different per country/territory depending on the additional processing that may be required by a local regulatory agency or when you or your importer request special processing from our customs broker.

If you don’t select to use your own broker, we will take care of your shipment in transit and guide it through both export and import customs clearance processes.

*Additional fees may be applied, find out more here

FedEx is dedicated to achieving carbon neutrality by 2040, reflecting our profound commitment to sustainability. Our efforts not only contribute to a healthier planet and community but also bring direct benefits to our customers. By aligning with FedEx sustainability goals, customers can proudly associate with an eco-conscious partner. This commitment ensures that your shipments are not only reliable but also environmentally responsible, allowing you to contribute positively to sustainability efforts without compromising on the efficiency and quality of your shipping experience. Learn  more about how partnering with FedEx goes beyond logistics, creating a positive impact on both your business and the world.

Giving back to the community

While looking out for the planet, we’re also looking out for her people; whether it’s investing time, resources and people in our global community engagement program FedEx Cares, or enabling worthwhile organizations to do so through our Nonprofit Funding initiative.

We continue to give back to businesses through a host of digital resources such as our Small Business Center, which shows you how to boost business productivity, and the Small Business Grant Contest that provides much-needed funding support.

We’ve also launched the FedEx Innovation Lab (FIL), where we partner with startups in India to build ‘smart logistics for all’. Through FIL, we’ll be able to add value to startup firms across the globe.

While we are actively engaged in global community programs via our FedEx Cares initiative, funding requests are presently only by invitation. Priority is given to organizations involved in one of three core areas of focus for FedEx. For more information on the criteria for selection, visit the FedEx Cares page.