Why am I being charged an "on demand care surcharge" on my invoice?
On Demand Care (ODC) is a fee-based service for non-food items providing intervention services such as Dry Ice replenishment and gel pack reconditioning/exchange, to protect the integrity of temperature-controlled shipments delayed in-transit.Â
Availability may vary by location, and booking must be done through Customer Service. Please note that ODC is not guaranteed and is subject to shipment identification.
For more information about this surcharge, including applicable rates and guidelines, please download the ‘FedEx Surcharge and Other information’ PDF from our other surcharges page.Â
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