FedEx Express and TNT. Creating more connections and new opportunities.
FedEx Express and TNT are making progress in coming together to offer you new opportunities, a better service and stronger support. Integrating the world's largest air express network and an unparalleled European road network will take time, but we've already made significant progress.
Your current service
We are working to bring different parts of FedEx Express and TNT together and make improvements to your service. As we move forward, our teams are committed to delivering the same exceptional service you expect from both companies.
As we roll out our improvements, you’ll start to see better coverage, greater global connectivity, and a broader selection of service options. In the meantime, you can be confident that we will continue to offer the same:
- booking solutions
- customer service team
- rates, terms and conditions
- account, billing and invoicing processes
Your future service improvements
Our integration is taking place in stages. Some of you can experience our service improvements now, and some of you can look forward to them in the near future.
Our service improvements include:
- one fully-trained courier for all your shipping needs
- one sales contact for easier access to our services
- streamlined pick-up and delivery operations
What the integration means for you
Access to an unparalleled network
We’re bringing together the unmatched FedEx Express global air network with an unparalleled European road network to connect you to more markets around the world.
FedEx Express serves more than 220 countries and territories, and we’re combining this with a TNT network that connects over 45 countries in Europe, with 55,000 road trips made every week. The FedEx Express global network provides time-sensitive, express services through 375 airports worldwide.
Easier access to more opportunities and services
You’ll soon get access to exciting new opportunities, but to take advantage of the broader range of services before the integration process is complete, please visit FedEx Express or TNT.
An extended network with more drop-off and pick-up points
We’re continuing to invest in our local ground operations, to give you an even better network with more drop-off and pick-up points across your country.
Outstanding customer support
Both TNT and FedEx Express have a reputation for outstanding customer service.
During this first stage of the integration, you can rest assured you’ll get the same exceptional service you have come to expect.
An enhanced global delivery network optimized for packages and pallets
The TNT worldwide delivery network is optimized to collect and deliver parcels and pallets. It covers over 200 countries via global and regional air connections and regional road networks in Europe, the Middle East, South Africa, South America and Asia.
Opportunity for growth
By choosing FedEx Express, you are working with the world’s leading shipping company. We invented express distribution and, in 2018, FedEx was ranked among the world’s top 20 “Most Admired Companies” by Fortune magazine, for the 18th consecutive year.
Frequently Asked Questions
I want to know if my services are changing
No. You will continue to have access to the same services and support teams you trust. Our team members are fully committed to delivering the same exceptional service you expect from FedEx Express and TNT. FedEx Express and TNT will continue to provide services as they do today. You can rely on the same customer service team that you currently deal with. As we bring sales teams together, you will benefit from easier access to the full FedEx Express and TNT service portfolio. From September 1, 2018, we are bringing together FedEx Express and TNT sales teams in Vietnam. You’ll benefit from easier access to the full FedEx Express and TNT service portfolio through a single sales contact. You can rely on the same customer service team that you currently deal with. When we bring local ground network operations together, you will benefit from one courier looking after all of your FedEx Express and TNT shipments. We will inform you in advance of any changes. Commitment to exceptional experience remains our number-one priority.
For the time being, FedEx Express and TNT will continue to provide services as they do today. We intend to develop our services jointly for the future benefit of all our customers.
We will keep you updated as progress is made on integration. To find out more about the services of each company, please contact FedEx Express or TNT customer service.
For now, there are no changes to your cut off, pick up and delivery hours. We will inform you when changes impact your area. Until then, it is business as usual.
As integration progresses, we hope to bring new improvements to the services we offer. For instance, from September 1, 2018, FedEx Express and TNT sales teams in Vietnam have come together bringing you the benefit of having a single sales contact to access the combined portfolio of solutions offered by FedEx Express and TNT. We will inform you of any further changes in advance.Â
For the time being, FedEx Express and TNT will continue to provide services as they do today in markets that are not integrating locally. Our integration has a phased approach with markets going through integration in phases. We will keep you updated as progress is made on integration in other regions. To find if your destination country is integrating, please contact FedEx Express or TNT customer service.
I want to ship
FedEx Express and TNT integration will be phased. Until we integrate our local ground network operations, there are no changes to the way you book and ship your shipments with FedEx Express and TNT. We will inform you about any changes and improvements for you and your business.
There are no immediate changes to the applications you use to book packages or pallets. For now, FedEx Express and TNT will continue to provide services as they do today.
However, if you would like to start using the services of either company, we welcome your business. Please contact the appropriate customer service to open your account.
There are no immediate changes to the applications you use to book shipments.
FedEx Express and TNT will continue to provide services as they do today.
For now, there are no changes to scheduling pick up. You can continue to use the same applications and tools you always have. However, when we integrate our local ground network operations, a FedEx Express courier may pick up TNT shipments, and vice versa.
There are no immediate changes to your existing clearance operations, services or times. For the time being, clearance operations at FedEx Express and TNT will continue to run independently for now.
Our team members are committed to delivering the same exceptional service you expect from the FedEx Express and/or TNT brands.
"We are moving from the TNT branding towards FedEx branding. This means TNT drivers in Vietnam will begin to wear FedEx Express uniforms. However, there are no immediate changes with your courier. Pick-ups and deliveries at FedEx Express and TNT will continue to operate independently for now. Our couriers will tell you clearly if they are going to pick up FedEx Express or TNT shipments when they come to your place. We will inform you in advance of any changes.
Our team members are committed to delivering the same exceptional service you expect from the FedEx Express and/or TNT brands."
Please continue to ask FedEx Express customer service or courier/driver for FedEx Express supplies and TNT customer service or courier/driver for TNT supplies.
Each company's packaging is customized and optimized for its own delivery network and as such should only be used with the company who supplied the packaging. You may ship using your own packaging or using the shipping company's packaging but please do not mix packaging.
If you would like to start using the services of either company, we welcome your business. Please contact the appropriate customer service team to open your account.
No. For now, there are no changes to the use of the air waybill. For FedEx Express shipments, please continue to use the FedEx Express air waybill, and for TNT shipments, please continue to use the TNT air waybill.
I want to track a shipment.
There are no immediate changes to the applications you use to track packages.
For now, FedEx Express and TNT will continue to provide services as they do today.
I want to know who to contact (sales, courier, customer service)
There is no immediate change to your service contracts today. FedEx Express and TNT will continue to provide services as they do today. Customers will now benefit from a single sales representative, giving them easier access to the broader product range of FedEx Express and TNT, and working to provide shipping solutions that work best for them.
The FedEx Express and TNT integration will be phased. When we integrate our local ground operations, you will benefit from one courier, from either FedEx Express or TNT, to pick up and deliver all of your shipments. We will inform you in advance of any further changes.
FedEx Express and TNT sales teams are coming together. Customers will soon benefit from a single sales representative, giving them easier access to the broader product range of FedEx Express and TNT, and the shipping solutions that work best for them. The sales representative will now have direct access to the resources of both FedEx Express and TNT.
If you have an existing relationship with either or both companies, please reach out to your sales representative. Otherwise, please contact TNT Customer Service for TNT services and FedEx Express Customer Service for FedEx Express services.
There is no immediate change to customer service number you use today. FedEx Express and TNT will continue to provide services as they do today.
Please contact TNT for a question about a TNT shipment and contact FedEx Express about a FedEx Express shipment. For now, FedEx Express and TNT will continue to provide services as they do today.
I want to know more about your integration plans
Successful integrations take time. We have a dedicated team to oversee the integration process and ensure the transition is seamless for you and your business. At the forefront of our planning is maintaining the quality of service we provide to you today. We're working behind the scenes for now, but we'll be excited to share new opportunities with you as soon as they become available. Until then, it is business as usual.
As integration progresses, we hope to bring new improvements to the services we offer. For instance, from September 1, 2018, FedEx Express and TNT sales teams in Vietnam will come together and you will benefit from having a single sales contact to access the combined portfolio of solutions offered by FedEx Express and TNT. We will inform you of any changes in advance.
I want to start using FedEx Express and/or TNT services
Account numbers can only be used for services from the individual company that issued them. FedEx Express and TNT will continue to provide services as they do today. There are no immediate changes to how you manage your account, billing or invoicing.
However, if you would like to start using services of either company, we welcome your business. Please contact the appropriate customer service to open your account.
To learn how to ship with FedEx Express or TNT, please contact FedEx Express or TNT customer service team to open an account. You can also ship without opening an account. Simply visit tnt.com or fedex.com for shipping and booking options.
To learn how to ship with FedEx Express or TNT, please contact the FedEx Express or TNT customer service team to open an account. You can also ship without opening an account. Simply visit fedex.com or tnt.com for shipping and booking options.
I want to understand any potential impact on my account
There are no immediate changes to how you manage your account, billing or invoicing. For now, FedEx Express and TNT will continue to provide services as they do today.
There are no immediate changes to your rates or terms and conditions. FedEx Express and TNT will continue to provide services as before.
There are no immediate changes to how you manage your account, billing or invoicing. We will continue to provide services at FedEx Express and TNT under their respective current terms and conditions.
I have a question on my payment
You will continue to receive separate invoices for separate services from FedEx Express and TNT. For now, FedEx Express and TNT will continue to provide services as they do today.
There are no immediate changes to how you manage your account, billing or invoicing. For now, FedEx Express and TNT will continue to provide services as they do today.
You will continue to receive separate invoices for separate services from FedEx Express and TNT. For now, FedEx Express and TNT will continue to provide services as they do today.
Get in touch
FedEx Express and TNT sales and customer service team members are always ready to help you with information about our products and services. Please contact us if you have any questions.
