Why is my package stuck at customs?

Shipments are held to ensure they satisfy export or import customs regulations. This may be due to missing or incomplete paperwork, waiting for clearance instructions or because the authorities may need more information to clear the goods. Until we can provide all the information to the authorities, we cannot process the shipment for clearance (unless you have chosen to use your own customs broker).

If your package is held at customs, FedEx will contact you for more information.