FedEx Billing Online

FedEx Billing Online is a free, fast, and easy way to manage your invoicing and remittance needs, your credit notes, as well as your customs documentation online. You will no longer receive paper versions but digitally signed invoices and credit notes in PDF format.

FedEx Billing Online is an easy to use, convenient, and efficient way to manage your FedEx invoicing process. We notify you as soon as your documents are ready so you will be able to;

• Easily view and manage your invoice, credit note and customs details online

• Download, save or print your invoice, credit note and customs data as PDF, XML, XLS or CSV

• Manage several accounts under a single user ID

• Create dynamic remittances for offline payment

• Create credit or debit payments via Autopay

• Easily dispute shipment charges
  

You will need Internet access and a web browser. FedEx Billing Online supports the current versions of all major desktop browsers.

The security of your account information is very important to FedEx. FedEx Billing Online automatically encrypts your confidential information using Secure Sockets Layer (SSL) protocol with an encryption key length of 256 bits.

Once you register one account for FedEx Billing Online, you may use the Add an Account link (from the Account Summary) to register additional accounts for FedEx Billing Online using the same user ID.

If your company currently has multiple FedEx account numbers that roll up to a single master account, you only need to register the master account to view all shipments charged to the master or any of its associated accounts.

If you wish to manage each billing account using a separate user ID, you may complete the initial registration process for each account and choose a user ID and password as appropriate.

Your invoices will be presented in the same way as before. Either you will receive a separate invoice for each account or, if you currently receive one invoice with charges for all of your accounts, this format will not change.

You can establish a Parent/Child relationship between your accounts. Select the Add an Account link from the Account Summary screen, enter the FedEx account number and Company Name of the child account, and then click the Add a child account button. The bill to country of the child account must be the same country as the parent account.

If you have accounts that have different billing countries, you can set them up as primary accounts. Select the Manage Account Settings option from the My Options tab, click Add a Primary Account and enter the FedEx account information. FedEx Billing Online will display a drop down list allowing you to switch between each primary account available.

Yes. To assign custom names to your accounts you select Manage Account Settings from the Options menu. From the Edit Account Information section, select the respective account, enter the custom name into the New Store ID field and then click the Update Store ID button.

After you login to FedEx Billing Online, you will see an Account Summary including a list of your open invoices with corresponding balances, your total balance due, and total past due amount, if applicable.

Invoices are grouped according to their current Invoice Status. The following groupings are available from which you can select the invoices you would like to view:

• All-Open: This is the default view and shows all invoices available on FedEx Billing Online that are currently open, including those that are Past Due or In Dispute.

• Past Due: This view will only show those invoices that have a Past Due status.

• Paid/Closed: This view will show invoices for which there is currently no balance to pay.

• In Dispute: This view shows those invoices for which you have raised a dispute of the charges.

To view invoice level detail, click an Invoice Number on the Account Summary screen. On the Invoice Detail screen, click on the Air Waybill Number to view the shipment details.

If an invoice is past due, it will be noted next to the invoice in the "Invoice Status" column.

Invoice information is available for 90 days after the invoice is paid in full.  Only invoices that became due after you registered with FedEx Billing Online will be shown.

You can retrieve a PDF version of your invoice to be saved or printed by clicking the invoice number from the account summary, choosing PDF from the download dropdown, and clicking the “Download” button.  The PDF file should be available in your Download Center within a few minutes.  When you click the invoice link in the Download Center, Adobe Acrobat Reader will open the PDF file.  You can then print or save by using the menu options.

NOTE: To view the invoice in PDF format, you need to install the free Adobe Acrobat Reader on your computer.

FedEx Billing Online currently offers the ability to choose one or more invoices for full or partial payment by creating a dynamic payment instruction.  This payment instruction will allow you to print a consolidated remittance advice for the amount you authorize.  You may print this remittance advice or any associated bank slips for offline payment according to the payment instructions displayed on the remittance advice. Online payment via credit card or EFT is not available at this time.

Choose one or more open or past due invoices from the Account Summary and click the Pay button. These items will then appear in your Payment Cart. Authorize the amount you wish to pay and click Continue Payment Process. You will have a final opportunity to review the details of your cart or make changes on the Confirmation Page. After you confirm the details, FedEx Billing Online will generate a dynamic remittance advice for the amount authorized. If your billing country utilizes bank slips, individual bank slips will be available for printing per invoice authorized.

FedEx Billing Online will allow you to reprint payment instructions for seven calendar days from the moment they were initially created. You may view or reprint these active payment instructions from the Payments Status section in the Account Summary drop-down menu.

After your payment is applied, FedEx Billing Online will automatically deduct your payment from the amount due. Online payments will be applied within 48 hours. If you paid your invoice balance in full, FedEx Billing Online will change the status of the invoice to Closed. You may view the history of any payments applied to a particular invoice by clicking the status indicator in the Invoice Status column of the Account Summary invoice list.

If you have concerns about an invoice or a specific shipment and need to dispute it prior to payment, you can submit a dispute online.

To dispute an entire invoice, click on the Invoice Number from the Account Summary screen. On the Invoice Detail screen that follows, click the Dispute Invoice button. You will be asked to select a reason for the dispute and to provide detailed information. Your request will be routed to a FedEx representative for review.

Individual shipments can be disputed by clicking the appropriate Air Waybill Number and the Dispute button. You will be asked to select a reason for the dispute and to provide detailed information. You will receive an immediate on-screen response indicating whether your request has been approved, denied or routed to a FedEx representative for further review.

If you are disputing an entire invoice, a FedEx representative will contact you to request additional information or to inform you of the dispute resolution. FedEx Billing Online will indicate that a dispute has been raised but does not show the status of disputes.

If you are disputing an individual shipment, you will receive an immediate on-screen response indicating whether your request has been approved, denied or routed to an agent for further review. FedEx Billing Online will automatically update your account balance if the dispute is approved. If further review is needed, a FedEx representative will contact you to request additional information or to inform you of the dispute resolution. In this case, FedEx Billing Online will indicate that a dispute has been raised but does not show the status of disputes.

Use the New Search or Download feature if you know the specific Invoice Number, Air Waybill Number or Payment Reference Number. Enter the information and click the Quick Search button. If your document is found, you will be directed to the respective page for more information.

Use the New Search or Download feature to find invoices that contain a particular service, are in a certain status, or span a specified date range. You don't need to have a particular invoice number or air waybill number. Select the criteria from the various drop-down boxes and click the Search button to view the results of your search on-screen.

If you want to download the search results in Excel, CSV or XML format then click the Download data button. You will need to specify the name of the file you want FedEx Billing Online to create and the data format (Excel, CSV or XML). Your results will be stored in the Download Center for you to download for up to 14 days.

To ensure download results are shown quickly, FedEx Billing Online prevents the download of very large files. In the event that your download request exceeds the maximum 30MB file size and shows a Status of “Exceeds Limit”, use the drop-down boxes and/or the date range option to reduce the amount of records downloaded.

Select My Options at the top of the page and choose Manage Users, Manage Account Settings, or FedEx.com Profile. Here you can invite new users, manage account settings, change the administrator, and update your FedEx Billing Online profile.

Select My Options at the top of the page and choose FedEx.com Profile. On the following page you can edit your username and password.

If you forgot your password for FedEx Billing Online, click on the Forgot Your Password link on the main FedEx Billing Online login screen. You will be prompted to provide information verifying your identity and you will then receive a password reminder via email.

Select My Options at the top of the page and choose Manage Users. Next you’ll see a list of every user able to access online invoices for this billing account. Here you can invite new users by entering their First Name, Last Name, and Email Address or remove current users. Only the FedEx Billing Online Administrator can view, add or remove users for an account.

Select My Options at the top of the page and choose Manage Users. Next you’ll see a list of every user able to access online invoices for this billing account. Only the FedEx Billing Online Administrator can view the list of users for an account.

Select My Options at the top of the page and choose Manage Users. In the Change Administrator section, choose the Name of an existing user from the drop-down menu and click the Change Administrator button. Only the current FedEx Billing Online Administrator can assign a new administrator.

No. Only the current administrator for the account will receive email notifications from FedEx Billing Online.

Select My Options at the top of the page and choose Manage Users. Next you’ll see a list of every user able to access online invoices for this billing account. Here you can invite new users by entering their First Name, Last Name, and Email Address or remove current users. Only the FedEx Billing Online Administrator can view, add or remove users for an account.

If you would like to receive paper invoices again, you will have to unregister your account from FedEx Billing Online. Login to FedEx Billing Online, click My Options at the top of the page and then Manage Account Settings. Scroll down to Change Billing Medium, select Unregister From FedEx Billing Online from the menu and then click Change Billing Medium.

For additional support, please click the Contact Billing Online Support option from the Help menu on any screen. You will be directed to an online form where you can provide details regarding the nature of your support question.