You can get a proof of delivery letter over on fedex.com – all you need to do is enter your air waybill number.

You can also get a signed proof of delivery letter which includes a signature image and shipment information. Here are a few things to keep in mind when requesting a signed proof of delivery letter:

• Signed proof of delivery letters, including the signature image and shipment information, are available for up to 18 months with FedEx Express
• You can request up to 30 signed proof of delivery letters at once. However, the fax option is not available for multiple letters.
• If you have a nine-digit FedEx account number, you can get a signed proof of delivery letter with all the details of the shipment. If available, this information includes the full name, company name, street address, city, state/province, ZIP, and country of both the shipper and recipient.
• If you don’t have a nine-digit FedEx account number, you can still get a signed proof of delivery letter but it will display limited information about the shipment.
• If no signature is available, you can still view, print, email and fax the available proof of delivery information. If there is still no signature available after seven business days, please contact us.
• A signature may be unavailable if the sender or recipient signed a signature release agreement

If you don't have a tracking number, you can track your packages online using your reference number.

You can track the status of your package online with your tracking number. If the tracking page indicates that your shipment is on time, please use the ‘Estimated Delivery Date’ as a guide for when your shipment will arrive.

‘In transit’ means that your package is on its way to its final destination. It does not necessarily mean that your package is in a moving vehicle such as an aircraft or truck. It may be at a FedEx facility.

Shipments are held to ensure they satisfy export or import customs regulations. This may be due to missing or incomplete paperwork, waiting for clearance instructions or because the authorities may need more information to clear the goods. Until we can provide all the information to the authorities, we cannot process the shipment for clearance (unless you have chosen to use your own customs broker).

If your package is held at customs, FedEx will contact you for more information.

As a customer you have the right not to accept an international package if, for example, it was damaged, you cancelled your order or you changed your mind.

If you refuse to accept an international package, the FedEx driver may ask you for a signed confirmation of your refusal. The driver will then take the package back to the delivery station. We will contact your shipper to inform them of your decision and ask them whether the shipment needs to be returned or destroyed.

Keep in mind that you might still need to pay duties and taxes for importing a package. You can try to claim a refund on these duties and taxes directly with customs.

Find more information on how to claim a refund on duties and taxes on your country's customs website.