How it works

With FedEx Priority Alert, we'll assign your account to a global service analyst who provides around-the-clock support; advanced shipment monitoring; personalized notification in the event of a delay; and, when necessary, customized package recovery.

Features of service include:

• Global connectivity. FedEx Priority Alert is available in more than 70 countries or territories. Thanks to our extensive global distribution network, your shipments stay with us — from start to finish.
• Assurance. You can ship with added confidence because FedEx Priority Alert provides around-the-clock monitoring seven days a week and notification of any shipment delays. Every attempt is made to expedite at-risk shipments.
• Special service. You work with your global service analyst to determine and coordinate notification and recovery procedures, based on what you want and need.
• Priority placement. Your FedEx Priority Alert shipments receive priority boarding and placement on our aircraft and, where available, priority clearance handling to ensure maximum time for clearance issue resolution.