Tracking and managing your FedEx deliveries
Tracking and managing your FedEx deliveries
Here's what you'll find on this page:
See holiday shipping deadlines
Want to keep your recipients merry this season? Use our holiday schedule to help ship
packages on time.
Want to keep your recipients merry this season? Use our holiday schedule to help ship packages on time.
FedEx delivery times and store hours
How late does FedEx deliver?
Typical FedEx delivery hours are 8 a.m. to 8 p.m., Monday–Friday and on Saturday and Sunday for residential deliveries except for FedEx expedited shipments. FedEx expedited delivery times vary by service. If you got a message that says we’ll deliver your package by end of day, your package should arrive before 8 p.m. when FedEx usually stops delivering.
To get an estimated delivery time for your package, you can enter your tracking number (or other identifying reference number) into the tracking tool. You’ll see your scheduled delivery date and a 4 hour estimated delivery window, if available.
What are FedEx store hours?
FedEx operating hours vary by location. Find stores near you by entering your location. Then you can see operating hours and filter by location type or service, including package pickup and drop off, packing, shipping, printing, and more.
See proof your delivery driver was there
Get free picture proof of delivery—or delivery attempt—so you know we stopped by. All you need is your tracking number. Or sign up for FedEx Delivery Manager® to get automatic photo notifications and other benefits.
Get more visibility, security, and control
Sign up for FedEx Delivery Manager for free to stay informed every step of the way. Receive delivery alerts and notifications. Watch your package move in map view so you know when it will arrive. Get picture proof of delivery—or delivery attempt. And so much more.
Be sure you’re getting the most out of FedEx Delivery Manager. Download the FedEx® Mobile app to manage deliveries on the go.
Get a handle on holiday deliveries
Expecting lots of packages this season? Track them with FedEx Delivery Manager®. You’ll
know exactly when your package arrives and get a picture showing where your driver left it.
Expecting lots of packages this season? Track them with FedEx Delivery Manager®. You’ll know exactly when your package arrives and get a picture showing where your driver left it.
How to manage your deliveries
Do any of these statements sound like you? If so, find out what to do to take control of your shipments, handle door tags, start returns, and more.
“I won't be home to receive my FedEx package.”
Is your package already on its way? Request to redirect it to one of our thousands of convenient pickup locations. All you need is the tracking number to get started. Another option: Enroll in FedEx Delivery Manager. You can ask your driver to leave your package in a specific location. Or place a vacation hold for up to 14 days and pick up packages once you’re back.
“I missed a FedEx delivery and got a door tag.”
We do everything we can to make sure you get your delivery at the address specified. But sometimes it’s not possible or prudent for us to leave packages. For example, if your package requires a signature but you’re not home. Or if the driver can’t find a safe place to leave your shipment. In those situations, we might leave a door tag. Here’s how to handle that.
Use the tracking or door tag number to track your package and find out where to pick it up.
Bring the door tag or tracking number and a government-issued photo ID to your pickup location.
Give both to a team member and sign for your package.
If the address on your ID doesn’t match the address on the label, be sure to bring other documentation with a matching address, like a utility bill, insurance card, property statement, or credit card statement.
You may have an option to authorize a next-business-day redelivery by completing and signing the form on the back of your door tag and leaving it on your door.
“My package is being held at a FedEx location. How long will they hold it?”
We'll hold your package for up to 7 days before returning it to the shipper.
“I need to return a FedEx package.”
You can create a return shipping label online or visit a participating FedEx location to start the returns process. If you already have a return shipping label and a packed box, you’re ready to drop it off at one of thousands of convenient locations around the country, including FedEx Office, Walgreens, and select Dollar General stores.
“Why don’t I see a delivery date scheduled?”
We strive to provide the best delivery experience for every shipment. In order to ensure accurate and reliable information, a delivery date is not added until FedEx has taken possession of the package.
Better tracking, security, and control
FedEx Delivery Manager® keeps you informed of your shipment’s progress, so you can make decisions that improve its security and ensure convenience. Sign up and start redirecting packages, placing vacation holds, getting alerts and notifications, specifying delivery instructions, and more. All for free.
And be sure you’re getting the most out of FedEx Delivery Manager by downloading the FedEx Mobile app.
Need more help managing deliveries?
Answer some quick questions and we’ll get you the info you need in a couple of clicks. If you don’t see the topic you need help with, visit our FAQ Hub for guidance on tracking, deliveries, and more.
How to track deliveries
Need to track a package? With us, it’s easy. All you need is a tracking number, reference number, transportation control number (TCN), FedEx Office order number, or the number from your door tag. Then use one of these methods:
Track it online.
Use our mobile app.
Watch your package come to you with map view.
Text “follow” and your door tag number to 48773.
Please call customer support, say “track my package,” and follow the prompts.
What does my tracking status mean?
Here’s a guide to understanding the status of your FedEx package.
| Package status | Meaning |
|---|---|
| “Your package is in transit.” | “In transit” means your package is on its way to its final destination. It doesn’t necessarily mean your package is in a moving vehicle like an airplane or truck. It might be at one of our facilities. |
| “Your package is out for delivery.” | “Out for delivery” means your package was scanned by a package handler and placed on a pallet to be loaded on a vehicle for delivery. You can check the estimated delivery window online. |
| “There is no scheduled delivery date at this time.” |
“No scheduled delivery date at this time” means we don’t have a delivery estimate, or we don’t have the package yet. You might see this status if your shipment is delayed or there’s a handling exception. (See below for exception examples.) |
| “Your scheduled delivery is now pending.” |
“Scheduled delivery is now pending” means the delivery date has changed based on a delay of some kind. Know that we’re still doing everything we can to deliver your package as soon as possible. |
| “Delivery exception.” | “Delivery exception” means an unexpected event is preventing us from delivering your package. Some examples include customs delays, holiday closures, missing documentation, and security restrictions. |
| “No status available.” | FedEx has not taken possession of your package yet. A delivery date will be added as soon as we get your package. |
| “Cancelled.” | This package was cancelled by the shipper and won’t show tracking information anymore. |
| “At drop-off point.” | This shipment has been dropped off at an authorized retail location and has not yet been received by FedEx. |
| “We have your package.” | This shipment has been dropped off at a FedEx Office location and is being processed. |
Why isn’t my package moving?
You’ll see shipment updates at various points between pickup and delivery. The frequency of scans varies. And it’s not unusual for a shipment to go more than 24 hours without an update, especially during long transit. Once you have an estimated delivery time window, you can use map view if your shipment is eligible. You’ll get a dynamic view of your package’s movements, so you can plan to be home.
Helpful resources
Read service alerts
Get the latest info about events that might impact your shipments, like severe weather, natural disasters, power outages, and more.
See security dos and don'ts
Access our privacy policy, learn how we’re working to help protect you, and read tips for keeping your personal information safe.
Learn to prevent stolen packages
See how signing up for FedEx Delivery Manager can give you more control over your deliveries and help you protect them from theft.