FedEx Surround® help

FedEx Surround has changed the names of some statuses. This correlates to the status you can find in other FedEx tracking platforms and will provide you timely information on what is happening with your shipment. The following changes were made to status with this feature update:

• "Delayed" updated to “Delay."

• "In FedEx Possession" updated to "We have your package".

• "In Transit" updated to "On the way".

• "Shipment Cancelled by Sender" updated to "Cancelled."

This name change has been incorporated in several areas on the portal, such as Dashboard, My Shipments, Quick View Cards, Shipment Details, Advisories and Scheduled Reports. 

These statuses provide an operational view of what is happening with your shipment at that time. This is in addition to the proactive delay predictions that help you know ahead of time shipments that could be at risk of missing their commit. 

The Active Shipments (Global) dashboard has been redesigned to enhance the user experience and performance. The new dashboard lists the countries categorized by regions showing only the regions or countries which have active inbound shipments. The user can click on the country and then VIEW INSIGHTS button to view detailed insights. 

Users can now see two additional data points, Commodity value and Actual Pickup Address, for applicable shipments on the My Shipments page.

Filters on Dashboard pages of FedEx Surround have been collapsed to enhance the user experience. The filters are now available on right of the page within the hamburger menu.

Users can now search a tracking number by entering Reference or Shipper Reference fields. Once entered, user can click on the search results to see the details associated with the tracking id.

Users can now see all shipments (Payer and Shipper) associated with the FedEx Surround onboarded accounts collectively on the dashboards. When users go to the dashboard, the page will default to ‘Select All’ under Account Type dropdown to enable this view.

On the pre-shipment weather advisory page, users can now download all of the impacted zip codes in the U.S. or zoom in on a section on the map to export a subset of zip codes.

Users will see a new delivery prediction category called “Past Commit Time” in case the shipment marked at risk has already passed the commit time.

The text ‘Customer Exception Request (CER)’ is renamed to ‘Case’ for ‘CER number’ and ‘CER count’ data fields throughout the portal.

Users will be able to see the alert messages on any upcoming and ongoing outages within Surround. The alerts are for informational purposes only and no specific user action is needed. 

Users can now schedule reports to be downloaded or be sent as emails through FedEx Surround at pre-configured days and times. To schedule a report:

• Users first need to save a view on the My Shipments page with required filters and columns to show relevant shipments.
• If a view is already created, users will need to select the appropriate view.

Users can then click on the ‘Scheduled Reports’ link to start setting up the report by entering information such as Report Name, Accounts, Frequency of Reports, Email Address to which reports will be sent. Once complete, FedEx Surround will generate and send reports recurringly.

Global Visibility is now available to FedEx Surround® Select, Preferred and Premium users with dashboard access. Global Visibility enables U.S. based payor accounts to see their shipments with delivery predictions on inbound and outbound FedEx Ground and FedEx Express shipments across any of the 220+ countries and territories that FedEx serves. Customers using Global Visibility will be able to use shipment predictions internationally and understand potential risks and needs to adapt their shipments and delivery processes as needed. Global Visibility will be available to all customers using the FedEx Surround® dashboard but monitoring and intervention services are still only available to FedEx Surround® Preferred and Premium customers for U.S. domestic services only.

Users can now view future weather advisories through the ‘Pre-Shipment advisories’ tab. This tab shows the list of destinations which will be at high-risk for shipment delivery based on weather predictions.

Users can now see a 4 hour time window during which a shipment is predicted to be delivered at the destination based on historical data. This information is available on My Shipments page within a new column called ‘ESTIMATED DELIVERY DATE/TIME’ and on Shipment Detail page as ‘ESTIMATED DELIVERY’.

Users can now filter shipments by applying ‘is within’ or ‘is not within’ criteria for Exception Reason’ and ‘Recipient Country’ filters on ‘My Shipments’ page.

Users can now filter shipments on My Shipments page where one or more Customer Exception Requests (CER) has been opened.

Users can now filter shipments where the associated Surround enabled accounts are classified as ‘Shipper Accounts’ using the ‘Shipper’ type filter on My Shipments page.

Users can now see the delivery attempts on a shipment, if any, on the My Shipments page. 

Users can now see whether a shipment has a Proof of Delivery picture using the relevant column and filter on ‘My Shipments’ page.

The Proof of Delivery picture will be shown in the Shipment Details page after user clicks on a tracking number.

‘Shipments in Progress’ number on the Overview page now includes any shipments with the status of ‘Label Created’ to align with other pages in the application.

‘Dimension’ and ‘Package Dimension’ fields present on various screens within Surround will now show values with two decimal digits to accurately reflect actual shipment/ package dimensions.

Surround offering displayed on various screens within the application as ‘Digital’ has been renamed to ‘Select’.

A new search bar has been added in the top section of the page to search an account from the entire account list displayed for a user. The screen will refresh to show matching results as soon as 3 or more digits are entered in the search bar.

A new ‘Commodity Information’ column and filter options have been added to provide an easy way for the user to search for shipments with any specific commodity information.

A new “Accounts” filter has been added to the “Active Shipments” list under the dashboard. This filter provides an easy way to search for active shipments that belong to specific account(s).

The existing “Delivery Prediction” column and filter data point have been enhanced to include the additional risk category of “Expected Wrong Day Late” to provide the most accurate information available.

The columns "Scheduled Delivery Time" and "Scheduled Delivery Date" have been combined to provide the ability to sort the shipments by relative date and time. In addition, the new filter will offer the ability to view shipments scheduled to be delivered by a specific date or date and time combination.

The new Address Correction filter provides the ability to quickly find shipments that have been address corrected.

The “Legacy Filter” functionality offers the ability to easily search for a filter rather than navigating through the various options.

A new ‘Support Update' column and filter have been added to provide the ability to search/view the shipments with any specific support update comments. The support update comments can be system-generated based on the latest shipment scan information or comments tagged by the support agents.  

'Support Update' filter

'Support Update' column

'Delivered Date' filter has been enhanced by introducing a time component. This enables you to include or exclude shipments delivered at a specific time in addition to the date.

The ‘Delivered To’ filter option provides the ability to search for shipments that have been delivered to a specific recipient.

A new 'Exception Reason' filter and column have been added to provide the user the ability to search/view the shipments that have an “Exception Reason” associated.  

An option to update an existing view is offered through the edit view functionality. Users can only update an existing view that they own. To update, select the specific view, make the desired changes, and then choose the ‘Update View’ option on the edit view pop-up window to save the changes.

The new 'Past Commit' quick view card provides the ability to the users to quickly view the active shipments that are past their commit time.

A new ‘Expected Wrong Day Late’ filter has been added to provide users the ability to search for shipments that are expected to be delivered as wrong day late.

The ‘Personal Note’ option provides the ability for the user to add a free form text comment to a specific shipment. The personal notes added are only visible to the user who has originally added the notes, and not visible to a different user researching on the same shipment.

The option to add a personal note is available as a new tab next to the ‘Shipment Data’ tab.  

‘Personal Note’ can be added as a column, on the ‘My Shipments’ page without the need to drill into the shipment details page.

A ‘Personal Note’ filter has been added to provide the ability to easily see/find shipments that have any/a specific personal note.

The ‘Past Commit’ filter provides the user the ability to filter on shipments that are past the scheduled delivery, thereby enabling the user to easily identify those shipments.

Two new options have been added to the ‘Return to Shipper’ filter: ‘Specific Return to Shipper tracking number’ and ‘Specific Return authorization name.' These options provide the ability to search for a specific return tracking number or a specific name who authorized the return.

A new ‘RMA’ filter has been added to provide the user the ability to search for shipments with a ‘Return Merchandise Authorization’ or search for shipment(s) with a specific RMA.

The ability to select single/multiple shipment(s) and right click to provide the options that are part of the ‘Bulk’ edit feature has been added through this feature. 

The ability to unwatch shipments that are already watched is provided through this feature. This option can be accessed as part of the ‘Bulk’ edit option from the Context menu or by right clicking on a selected shipment(s). Selecting this option will ‘Unwatch’ the previously watched shipments and ignore any selected ‘unwatched’ shipments.

Utilizing the new commit filter, you now have the ability to set commit quick view cards on My Shipments. These quick view cards filter your shipment list down to active shipments that are either expected to arrive early or are near their commit or that have not received a commit yet.

These are also available in Manage Cards to always be at the top of your shipment list.

A new column option is available – Latest Scan Time. This column provides you the latest date and time that a shipment has been scanned. This data provides more insight into your shipment’s journey. 

You can now easily identify shipments based on their commit time. You can create a view for all shipments with a near commit time, which means the standard transit commit time is within the next 8 hours. This would enable you to alert your recipients of all the shipments that are at their final destination location and nearing delivery.

You can also filter shipments based on how far past commit they are by hours or days. This will help you understand shipments that might be late but will still be delivered on the same day. This insight can be gathered by choosing the past hours commit card and the out for delivery shipment status.

Now on Dashboard – Active Shipments, you get a snapshot of your shipments’ delivery prediction, including possible early arrival. Based on the shipment’s standard transit time, FedEx Surround provides awareness of a possible early, on time or at risk of being late arrival.  You can simply use the color-coded legend on the bottom to guide you to the desired prediction. By selecting either a portion of the donut or bar graph, you will be taken to My Shipments to see the respective tracking IDs.

In My Shipments, you have a few ways you can find the new Early option as well. Either go to Manage Cards to add the Early quick view card to the top of your shipment list page or you can find it as a filter option under Shipment Information – Delivery Prediction.

Have just a few shipments you need to watch or export? Well, the new Bulk action on My Shipments enables you to select one or several shipments in your shipment list and apply that action to all.

Select the shipment or shipments (by holding down CTRL), click bulk and you will be provided with two options – Watch Shipments or Export Selected.

By selecting Watch Shipments, those selected shipments are all marked as watched now. 

The other option provided is to export your selected shipments. Simply select desired shipments as before and select Export Selected. You will be given the prompt to download those shipments.

When scanning your shipment list, by adding the column Sub-Status, you will now get additional information on where your shipment is in their journey. This column combines latest scan detail as well as where that scan event happened while your shipment is in the FedEx network. 

Special Handling filter has been added to My Shipments to help identify shipments with various special handling associated with them. Simply search for your desired special handling to see the list of shipments with that criteria. 

Sometimes weather impacted shipments are due to an alert covering a geographical area. You can now see those alerts to gain a better understanding of why your shipments have a weather impacted advisory. This enhancement gives you even more weather insight into your shipment’s origin and destination.

FedEx Surround Dashboard has a new way to find the shipments that are most important to you – Shipment Status. This enables you to include or exclude certain statuses to pinpoint particular shipments across your destination locations. If you want to filter further by At Risk, Exceptions or Intervened simply add that secondary filter to drill down even further.

Data from specialty fields, such as reference, shipper reference, invoice number, purchase order number and department number have been visible through columns in My Shipments. These are now available as filter options under Shipment Information. Select which specialty field you are interested in and a search will be available for you to narrow down the shipment list to those shipments associated with that attribute. 

When you export data from My Shipments, you can now save it to the Download Center to see a history of your exported files. 

When exporting data, you still have the options of customizing the naming and saving it as your preferred format of .xlsx or .csv. You will see a “Add file to download center?” checkbox. If you would like to keep a history of this export, check the box. You will have up to 50 downloads in the Download Center.

Once the file is available in the Download Center, you will get an indicator in the left navigation menu next to Download Center.

After indicating you want to add an export to the Download Center, the file will show as in progress until it is ready for download. Report date column provides a timestamp of when the export was requested while last download column shows the last time you downloaded the export from the Download Center.  

You can easily find your shipments associated with Customer Exception Requests (CER). You have the option of seeing all shipments with CERs, no shipments with CERs or search for a specific CER number. 

You also now have a filter to see shipments that were created on a specific or relative date. 

Introducing an enhanced search which gives you the ability to search up to 50 tracking IDs at once. 

Simply enter or copy and paste the tracking IDs into the search field and you will be presented with the list of the valid tracking IDs.

In order to provide you with the most up to date scan events on your shipments, FedEx Surround provides a new delayed status. This correlates to the status you can find in other FedEx tracking platforms and will provide you timely information on what is happening with your shipment. This scan has been incorporated in several areas on the portal, such as Dashboard details, My Shipments Quick View Cards and shipment status filter, and in Advisories under shipment status. This scan is an operational view of what is happening with your shipment at that time. This is in addition to your proactive delay predictions exclusive for FedEx Surround that helps you know ahead of time shipments that could be at risk of missing their commit. 

The newly released Dashboard provides an additional way for you to visualize your data. By choosing either shipper or payer filter, you can narrow down your overall shipment distribution to your desired shipments faster. 

Submit a trace on your shipment? Or did FedEx Surround Customer Experience submit one proactively for you? These details are now located in Shipment Details under the Shipment Data tab. This section will be a complete history of any customer requests on this shipment.