Ecommerce insights and trends

Ecommerce insights and trends

Ecommerce insights and trends

Strategize for success with FedEx thought leadership.

Strategize for success with FedEx thought leadership.

Strategize for success with FedEx thought leadership.

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81% of shoppers will add more items to their order to get free shipping

62% of consumers are more likely to buy online if the retailer offers free returns

38% of shoppers expect overnight service when they pay for shipping

Source: FedEx 2024 Ecommerce Merchant Report, Turn browsing into buying

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Thresholds for free shipping are increasing: $64 was the average minimum in 2023 ($52 in 2022)

74% of consumers say AI improves  their shopping experience

Returns are at an all-time high: +79% in retail returns from 2019 to 2023

Source: A FedEx thought leadership report for the most important ecommerce trends for 2024, Unlocking growth opportunities for ecommerce businesses

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Download the peak report

Download the trends report

Download the peak report

Build customer loyalty with easy returns

Learn how to simplify returns for you and your customers—and keep them coming back.

39% of consumers said that free return shipping was a factor when shopping online

86% of online shoppers have checked a retailer’s return policy before buying

Source: FedEx, Building loyalty through returns: See how retailers are growing their business through seamless returns

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and customer spend

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Learn how to keep customers coming back with easy returns.

Learn how to keep customers coming back
with easy returns.

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More to explore in ecommerce

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