“Package safety is a super-big thing to us, especially when it comes to international shipments,” he says. Being able to trust that FICP can deliver their packages to places like Canada, Australia, and Mexico has helped give their business a competitive edge and kept their customers coming back. 

Shipping with the increased visibility and control of FedEx Delivery Manager^® has given Troll and Toad peace of mind as well. “The tracking for those shipments is very, very detailed,” Mikey says. “I get alerts whenever there’s anything wrong with them.”

FICP has been a game changer for independent bookseller Premiere Book Group. With international orders making up about 18% of their sales every year, a large part of their success is based on the number of places they can effectively ship to.

And for the company, customer satisfaction starts when their customers hit the order button. “The shipment is a part of the experience,” says Premiere Book Group President Joel Strycharz. “It’s going to make or break the overall customer buying and journey experience.”

The speed and dependability of FICP has been a huge positive for both Premiere Book Group and its international customers. “We immediately saw very positive comments on how fast it shows up to the front door,” Joel says. “Our customers are able to trust us more with getting the product into their hands.”

FICP’s flexibility has also allowed them to support a variety of order sizes. “A lot of the time we’re shipping one book. But sometimes someone will buy 50 books, and that weight will significantly increase,” says Joel. With FICP, the company is able to support any shipment that weighs less than 70 lbs. 

Using FICP has also helped Chapel Library get the most out of their funding. “When we get packages returned, that’s hundreds of dollars wasted,” says Jared. Counting on FICP to deliver their packages to remote international locations and worrying less about returns means the company’s dollars go further, and so do the packages. “We’re being more efficient and better stewards of our money, and that means more to us than just about anything,” adds Jared.

Being able to count on their shipments getting where they need to be has been a huge benefit for the busy organization. “FedEx gets it there, no matter how far or how small, with FICP,”​ says Jared.

To learn more about what FICP can do for your business, click here.

Chapel Library is a nonprofit ministry of Mount Zion Bible Church whose mission is to send Christ-centered materials from prior centuries worldwide.