Customer experience insights for small business

Creating an effective customer advocate program

Building brand advocacy through can be simple if you offer excellent service and products and show loyalty to your brand ambassadors.

Businesses enjoy reliable international shipping

Consumers who have a satisfying shopping experience are likely to become repeat customers. FedEx International Connect Plus can help make that happen.

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Company Christmas cards and holiday messages to clients

There are unspoken rules associated with company Christmas cards. Here’s how to effectively communicate a Happy Holidays message to clients.

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Contactless business practices to create a safe customer experience

Here's a retail health and safety checklist to make your retail business shopping safe/friendly in the age of COVID-19.

Grow your business, and your reputation, abroad

Small business owners who are ready to expand their reach to new markets are finding an easier way with the help of FedEx International Connect Plus.

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Guide to VIP events and rewarding your best customers

Create value for customers through VIP event ideas that include access to discounts and special products.

How to create successful customer loyalty programs

Loyalty programs for small businesses engage and reward customers and build long-term relationships

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How to get Google reviews in seven steps

Positive Google reviews can build customer trust and also help your business show up in local search results. Here’s seven steps to good reviews.

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How to improve your business with a customer satisfaction survey

Discover how to create a customer survey that you can act on to help support and grow your business.

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How to reduce your international shipping time

Discover how FedEx International Connect Plus may help increase international customers’ satisfaction by reducing time spent in customs.

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Seven winning client retention strategies for your business

Client retention is vital to running a successful business. A customer retention program is an essential aspect of an effective marketing plan.

Customer service advice for shipping challenges

Customer service can make or break a brand – learn more tips for dealing with shipping issues and building a loyal consumer base.

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The real cost of free shipping

International shoppers don’t have to choose between affordability and speed of delivery. With FedEx International Connect Plus they can get a balance.

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Tips for writing business thank you notes

Wondering how to thank a client for their business? Here are six steps to writing client appreciation cards and “thanks for your support” messages.