No one likes it if a package is lost or is damaged when it arrives. While FedEx strives to deliver every package on time and intact, we know some package loss and damage is inevitable. We also know it creates more work for you, and that your customers’ loyalty depends on a fast and simple settlement. That’s why we’ve worked to make claims as painless as possible with FedEx Claims Online.

Do you use the online claims process? If not, here are five reasons why you should try it the next time you need to file a claim for FedEx Express^® or FedEx Ground^® shipments. (FedEx Freight has an online claims process too, but some features differ from the list below.)

1. It ensures accuracy. Filing claims online ensures there’s no danger of confusion or incorrect tracking numbers, which can happen when claims are called or mailed in. Note: If a package is shipped on your FASC account number, you (not the customer) will need to file the claim, and you’re responsible for settling with your customer.
2. The steps are simple. FedEx Claims Online walks you through a simple, step-by-step process, guiding you to upload evidence. If there’s any reason for the claim to be denied — for instance, if it’s a duplicate claim that’s already been submitted or if the window of time for a claim has passed* — the system will automatically alert you so you can decide whether you want to finish the process or not.
   
3. Status tracking is easy. You can access all your FedEx Express and FedEx Ground claims from a single dashboard — no more searching through emails or paper notes. If you have more than one FedEx Express/FedEx Ground account number under one login, a drop-down lets you easily switch between accounts within the dashboard. See a list of your claims’ status at a glance, or click into one for more details. Want us to notify you when a claim’s status changes? You can request email updates, too.
   
4. You can get paid faster. When a claim is approved, get the payment deposited directly into your bank account using electronic funds transfer (EFT). It’s easy to enroll; this step-by-step guide takes you through setup. Faster payment means you can keep your customers loyal by promptly settling the payout with them.
   
5. It makes recordkeeping effortless. Handling claims via phone or email can take time out of your busy day and make errors or confusion more likely. Instead, file more quickly and keep accurate records using FedEx Claims Online. It’s easy to look up past claims and see their status, including why they were accepted or denied and whether they were paid.

Get started with FedEx Claims Online. Need extra help with a claim? Contact FedEx Customer Service at 1.800.463.3339 and we can assist you with questions or issues you can’t solve on your own.

*Damage claims must be submitted within 60 days of receiving the package. With loss claims, you have up to nine months to submit the claim.