Have you ever had a problem you weren’t sure how to solve, wished you could bring in more business, or wondered if there was a way to cut down on overhead? We’ve all been there.

For more than a decade, FedEx team members have used our own unique method to solve problems and look for new ways to serve customers better. We call it Quality Driven Management, or QDM, and it’s built for issues of all sizes and complexity. It’s helped individuals find time-savers in their daily work. Small groups have developed ingenious solutions to recurring problems thanks to QDM. And large teams have used it to launch game-changing innovations.

We’re so thrilled with the results we’ve gotten over the years that we wanted to share QDM with our valued FedEx Authorized ShipCenter^® participants. So we developed a Quality Improvement Toolkit just for you. It introduces the key ideas and methods of QDM and shows you how to put them to work for your FASC.

In just a few simple pages you’ll find:

• The six QDM principles that set the stage for success.
  
• A four-step process to find, launch and test new ideas.
• Five QDM tools that help identify issues and find opportunities.
• Examples of real-life situations QDM can help you address.

Want to learn more about QDM and how it’s helped FedEx? Go to the Quality Driven Management section of fedex.com to watch a video, read success stories and more.

With this free toolkit, you can start using the tools and principles of QDM in your FASC right away, for whatever issue or opportunity you want to tackle first. You can download the kit at FASCnet.com: Go to the Marketing Toolbox and click the FedEx In-Store Signage section.  Download it today.

We hope QDM helps you find new ways to tackle quality issues and give your business a boost!