Get exclusive FASC support
Get exclusive FASC support
Skip the line and get answers
Running a shipping store involves a lot of moving parts. FASC Program Support is here to help FASC businesses like yours.
You can call the dedicated FASC line at 1.800.496.9310, option 3 to get in touch with an FASC support representative. They are available Monday through Friday, 8 a.m. to 6 p.m. Central Time to answer your call.
The team can help you with FASC topics such as:
- Applying for the FASC program
- Marketing materials
- Pricing and FASC discounts
- Pickup and ground shipping
- Creating labels
- Updating your profile when selling or moving your FASC store
- Drop off payouts
- Login issues on FASCnet.com
And if they can’t answer a specific question (like tracking a package or assigning account reps), they will redirect you to the right department.
After-hours support
Outside of business hours, you have a few options to get in touch:
- Send an email to retailsupport@fedex.com.
- If you have an urgent question that can’t wait, call 1.800.GoFedEx 1.800.463.3339.
And here are some alternative ways to get help:
- Website questions: When helping your customers, the last thing you want to do is struggle with technical issues. Click Submit an Inquiry Online under the Support tab to get website support.
- Lost or missing packages: You can get in touch by clicking Submit a Claim under the Support tab. You’ll be redirected to the FedEx website to complete the claim.
- General questions: Click Support on the main menu to access a list of FAQs to help you quickly find answers to your questions.
A fellow FASC owner shares her experience
One new FASC owner needed help setting up her FASCnet account. She called FASC Program Support and, with their guidance, jumped into running her store with confidence.
Read her email raving about the help she received from Dominique, a program support representative:
“[Dominique] had amazing customer service and helped me so much to get everything squared away! It’s the … care and support that makes me love FedEx so much! THANK YOU!”
FASC Program Support embodies the FedEx customer service motto, the Purple Promise: to make every FedEx experience outstanding. Know that you can rely on your support representatives to get the help you need.